Staff was nice and patient with us, which I appreciated. However, we ultimately were not comfortable purchasing here due to a very limited & Boeing selection and extreme lack of detailed diamond knowledge. The store primarily carries lab-grown diamonds, mostly in the VS2 clarity range, typically 1-3 carat solitaire styles. We were told VS2 is considered "very high quality," but there were no diamonds available above VS1 clarity (lab or natural). The natural diamond selection was especially minimal. When we asked more in-depth questions about cut quality, fluorescence, and depth ratio, all factors that impact how a diamond presents and sparkles, the responses were vague and at times inaccurate. We were told that cut quality and fluorescence don't really affect how a diamond sparkles in the sun, which is not correct. When I mentioned depth, the associate quickly changed the subject & seamed to have no knowledge of this or its importance. I also asked to compare diamonds with and without fluorescence to see if I could personally notice a difference, since fluorescence can affect pricing. The associate said the information should be in the paperwork but never pulled documentation for the diamond we were considering. That lack of voluntary transparency raised concerns for us. It felt as though either the staff was not trained in deeper grading details or the information simply wasn't being shared. Either way, when you're making a significant purchase, full grading transparency matters. I'm interested in an emerald cut tri-stone ring with a natural center diamond. I wasn't expecting them to have any emerald tri-stone inventory, but there was only one tri-stone option in the store, and the three stones were nearly the same size, which didn't give the tri-stone look you normally see. Most inventory leaned heavily toward trendy, mainstream lab-grown solitaire styles. To their credit, they did have a good range of carat sizes available in lab-grown solitaires, which allowed me to compare proportions easily on my finger. They also had emerald cuts in different sizes, which was helpful for visualization. The lab-grown diamonds we viewed (around 1-2ish carats, E-H color, VS2 clarity) were priced around $3-$4k give or take, which seemed generally aligned with market pricing based on what info they were willing to disclose. The associate then showed us a .6 natural solitaire that was around H/I in color & SI2/3 clarity and said this was still a high quality diamond! Inclusions were clearly visible w/out microscope & it was clearly cloudy/milky, and then she said you couldn't see any inclusions..it felt very gas-lighty. I would strongly encourage buyers to carefully review grading paperwork for cut metrics, depth %, fluorescence, & overall proportions before committing, & if you don't know what these are, EDUCATE yourself so you're not tricked! We understand that what I want will likely need to be custom ordered, and my BF is prepared to work with a jeweler to source stones and design a ring. However, we're looking for someone who can confidently explain how clarity, color, cut, depth, and fluorescence impact both appearance and price. Overall, this may be a suitable option if you're looking for a mid-to-low-range lab-grown solitaire and aren't concerned with deeper grading metrics. For us, it served as a somewhat helpful try-on experience but not the right fit for a higher-end or custom diamond purchase. Because the staff was polite and gave us their time, I am giving 2 stars, but we will be purchasing elsewhere and will not work with them in the future. read more

All the employees are very kind, acknowledge and helpful. The selection of jewelry they have is amazing.

My favorite store! Everyone is nice and welcoming, and the selection is amazing. Highly recommend!!

Aside from all the other poor customer service things I have encountered. Do not take your jewelry to get fixed at Harry Ritchies. Had my ring welded, the spring fixed in it and resized. It was the wrong size and everything fell apart in a year. Had to spend another $400 to get it fixed and properly sized from a local jeweler. Have had no response from Harry Ritchies on lack of customer service and the lack of professional job that they did on my ring. I strongly suggest not going to any Harry Ritchies. read more

My wife and I walked into the store to find out about a ring repair. Two sales associates were assisting other customers. We knew there would be a wait and that's not a problem. The sales people didn't bother to a acknowledgement us or offer to help us as soon as they finished up with the other customers. We won't be returning. read more

This company was supposed to fix a ring belonging to a friend of mine, they had it for about 4 months and then sent her a different ring. They admitted it was a different ring (smaller) and tried covering it up. I wouldn't do business with these people. read more

Went in with a friend of mine to just get her wedding ring welded together. First thing was that they had to send it off sight for this simple thing. When it cam back they had put it together backwards!! How?? Then when it came back again it was a mess. Not even and smooth as it should be:( The manager was very rude and stated that she was expecting to much. After some back and forth she ended up having to call corporate to get this resolved. When they saw the ring they were very apologetic and asked for her to send it to them and they would have it repaired the correct way. Corporate was good but the individual store manager and service was horrible! I will never go to this store. read more

When I walked into the Chehalis store, both Jamie and Jenney were so welcoming and friendly! I felt at ease and was offered so much useful information. They both make the atmosphere fun and comfortable. I will definitely come back again! Thank you for your help read more

Paid 80$ to get a ring sized broke within 3 weeks was refused a refund and was treated with total disrespect by the manager. Would definitely not recommend going to this location unless you like feeling uncomfortable . read more

Prices are great and staff is always friendly and helpful. You will not find the same courtesy from another jewelry store as you do at Harry Ritchies. Will definitely be going back. read more

They we absolutely amazing! I love my ring! They were very on point on helping me, they were kind,knowledgeable, and friendly. The manager was amazing. Will definitely be back! read more

This place was packed. Even with the large amount of customers in the store we were immediately greeted and helped. I only needed a watch battery which would have cost me 10$ but we found out it was not the battery but the watch was broken. We weren't charged for the work and was given a smile and a handshake in return. Quick service, Nice People and helpful. read more