The store is very worn and in disrepair considering they are attempting to sell somewhat expensive…read moreproducts. Compared to their Detroit location at the hotel this location is nothing short of brand damaging. Further the staff are disengaged and while pleasant, mostly robotic. Shinola needs to invest at least a modest effort to make the shop as nice as their core watches.

Skylar was wonderful. My favorite necklace was stolen when are car got broken into and i was…read moredevastated. It was sold out on the website. We happened to come into the store, interacted with Skylar and her associate, and explained our predicament. Skylar took the time to look on their store computer, located the item, called her colleagues in New York and facilated the replacement sale. Of course while she was working her magic, hubby found a new watch and I found a new watch strap. We bought them! Store is clean and welcoming. Street parking was not too hard to find and also free on a Sunday. Will definitely come back.

Bought my wedding band here in 2013. I had an issue with it over 12 years later and was kind of out…read moreof luck. Stopped in and talked with Rosemary who went above and beyond what I expected. She was able to help me and send me on my way with a smile!!!! 10 STARS......... Ryan F.

I was helped by Rosa and Julian and the service was impeccable! I would definitely go backread more

I received an email about K. Amato having an annual sale ("Pieces Marked Down to $5, $10 & $15")…read more this past Wednesday (4/2) and had passed the store a couple times and admired some of their pieces, so I thought I'd stop in after work. The first thing that threw me for a loop was the quality of the "$5, $10 & $15" sale items. They bore little to no resemblance to their full priced jewelry (or high-priced sale items) and looked like something you would find at Forever 21, H&M, etc. (ie jewelry that would be $5, $10 & $15 at full price). What really got me though? The nicer sale items were on a table with a sign "30% off price as marked." Ok--so I look at the tags on a couple necklaces I liked, and the price is hand-written, with another price sloppily scratched out. The rub? The price scratched out was about 50% of the current written price! I've included a picture--the current price is marked as $74, but crossed out price of $40 is clearly visible! Even with the 30% off that would make the price $52--a 30% markUP from the $40 price! I don't know if they had previously had a bigger sale or why this was the case, but if you're going to try to pull the wool over your customers' eyes, at least have the respect/sense to put on a new price tag. I was very disappointed because I saw a couple necklaces, both on sale and full price, that I was interested in--I thought about it for a minute, but I just didn't feel right when by all appearances they had lured me (and a few other shoppers) into the store under the premise of a "sale" that appeared by all accounts to be phony. A store that can't respect a customer's time or intelligence doesn't deserve their business.

I was getting dressed for work this morning and couldn't help but feel like my outfit was…read moreincomplete. I reached into my giant stash of jewelry and there, be still my Yelpy heart, were a trio of gold bracelets designed by K. Amato. They even still had the tag attached. I got them for Christmas this past December from my aunt (think totally hip, hot, cool aunt; THANKS MEL). Yay! I hate bracelets that look and feel cheap and just of cheap quality (think Claire's) that either break or change color on you. A woman has a lot of things to worry about, we don't need to worry about bangles a'snappin in the middle of our work day. I popped them on and love them, they feel not-cheap and look sophisticated yet I know I can wear them in a non-office function too! Truth be told, I haven't been in the store but I pass it on my way to Sine Qua Non, and hey consider it bookmarked. Love love these bangles.

Ok so i must say upon walking in i wasn't pleased with their selection, but after working with…read moreAlijah everything changed, she was so knowledgeable and pleasant. The patience Alijah displayed was absolutely top tier. The internet selection is more to choose from and she spared no hesitation assisting me with whatever we needed. I was able to purchase two pieces and super satisfied with my choice. Thanks Alijah yes every kiss begin with K, But your awesomeness begins with an A.

I have several pieces purchased from Kay and Zales (which is an affiliate, I learned a few years…read moreago). When I spend more than $60 on jewelry I usually buy a warranty for lifetime cleaning, repair, etc. I had not great experience at the branch on State (it's not documented on Yelp so I won't go into detail) so I brought it to this branch after a movie I attended in the area. It was almost 5pm on Friday so except for a few people in the back it was very quiet. The lady was so helpful and friendly, letting me know there were sales but not super pushy. She also offered to send my information to my email address so I don't have to carry paperwork with me when I bring the items in. Such a great idea.

We chose Brilliant Earth for our wedding bands and were really excited going into the process, but…read moreunfortunately our experience was disappointing. One of the biggest issues was how impersonal everything felt. We visited the store a total of six times, and each visit felt like we were starting from scratch. There was no sense of continuity or relationship-building--no one seemed familiar with us or our previous visits, which made the experience feel very corporate and transactional rather than special. On top of that, we received conflicting information about our warranty depending on who we spoke to. This lack of consistency was frustrating and left us feeling unsure about what was actually covered. Even during pickup, there was a lack of attention to detail--we were asked if we wanted to wear the band out instead of receiving a box and bag, despite the fact that we are not yet married. It just reinforced the feeling that our situation wasn't being thoughtfully considered. For something as meaningful as wedding bands, we were hoping for a more personalized and seamless experience. Unfortunately, the lack of consistency, communication, and overall attentiveness took away from what should have been an exciting and memorable process. I'd recommend others consider whether they're looking for a more individualized experience before choosing to go this route. Maybe we just had a 5/5 experience with my engagement ring but we were so sad with our experience.

My boyfriend and I went engagement ring shopping and had the best experience! Maddie helped us out…read moreand she was the best! I highly recommend seeing her! The space is large and very clean! I got to try on many options and if there is something online that wasn't in store we can request it and go back in. Overall such a great experience!

I stumbled onto this facility while I was shopping in The 900 Michigan Bldg. I'd never heard of it…read morebefore. Looked interesting. The door was locked. I knocked and the door opened. I was told, "we are by appointment" which seemed odd for a 4th floor "mall" store. Seems like security would be pretty good. There is a reasonable amount of inventory, but a lot of "vintage jewelry", translated means old but not "real". I purchased a couple of pieces that were not "great finds" but she did bundle for a little better price. I might be back or I might not. Three stars seems to hit the mark.

OK- for all of you aspiring Nancy Drews out there- chew on this…read more I recently called House of Kahn Jewelers inquiring if they had any estate engagement rings within our budget. The woman on the phone was incredibly rude to me- mocking my budget, offering me pieces 5 times the cost, and telling me 'You would never get a very big diamond for that kind of money.' Needless to say, I did not visit this business in person, and felt it my Yelp obligation to warn y'all about this wretched customer service. Now, I'm not making any accusations, but within a week of my review, the previously rarely reviewed House of Kahn has received four 5 star reviews. For many of these reviewers, HOK (I swear I just thought that up now) is there only review to date. Coincidence? You decide. To add just a little more shady to an already gross situation, my original August 1stish review of HOK has now disappeared. Coincidence? You decide. Like I said, I'm not making any accusations. I'm just a real person writing a real review... you be the judge.

Finally made it to one of the stores! I've been a fan of this jewelry line for a while now (and…read moreKristin Cavallari). The space is super cute and minimalistic--just like her pieces. Personally, I love simple jewelry, which is why I've always been drawn to this brand. It's simple and chic, yet still makes a statement.

My wife wanted to come to this store because of Kristin Cavallari. I actually liked the store and…read moreall her products! The store is a great space and it was easy to look and shop all the items in the store. The staff were really friendly as well! We spent about an hour in the store and my wife bought about 10 things here. I was really surprised at how much all her items costs; not overly priced but not super cheap either. I felt everything was priced just right! I loved that she had a sofa, water bottles, and wine for her customers. After about 30 minutes of looking around I sat down, grabbed some water, and waited for my wife to finish shopping! LOL

Owned by Trebek and DiFranco…read more This one is located at a cool little high-rise mall called North Bridge, where parking can be really tricky - so I parked illegally and I was okay, but it was a Sunday so I thought that I could get away with it and I my gamble worked out quite well. It's a great store as the girl from Indianapolis said. It looks really fancy and well laid out and it's full of expensive little things that Barbie likes and a lot of girls would like. There's a reason the store does so well all over the country so check it out.

My daughter and I love Alex and Ani bracelets, although I usually buy them at Nordstrom or online…read more The other night I was at North Bridge mall and was thrilled to find this store. It's beautifully laid out with a great selection. I noticed that the prices are higher than I'm used to, especially since they often have online sales. There were two young girls working, both of whom were friendly and eager to help me even though I was just browsing for ideas for holiday gifts. We discussed the higher pricing and they said if I found what I wanted online and it was on sale online only, I could come in and they could place the order for me to get the lower pricing and they could ship to me, for free! What a great deal. I'm so happy I found this store. (They have a location at Water Tower also.)