Do not use this company - they misrepresent who they are and what they will do. they never…read moreconfirmed the appt, never showed up and after 48 hours my call record, appt made and why, totally disappeared from their system. Use a local business where you schedule with an employee of the company. My rating is NO Star.

Avoid at all costs! Booked an appointment online, missed a full day of work and technician never…read moreshowed up. I have a confirmation email so I called the office. Woman said she doesn't see appointment and doesn't know what happened. Unbelievable

Excellent customer service. My wife went in to purchase a new dishwasher. The sales folks presented…read moreall options and did not try to upsell the more expensive choice. So we were pleased with the buying experience to start. Next came the installation, which was on time and professionally done. They subcontracted a plumber to do the work and they noticed a small leak under our kitchen sink while they were here. They fixed that for us at no charge. Next came a problem, and the real reason I felt inclined to write a review. Something was wrong with the control panel in the new dishwasher and the valve to let in the water would not open. They sent out a technician later in the day to confirm the issue. So we were left with a non functioning machine and we're naturally nervous about when this could be resolved. When we called Dracut, they said they would see what they could do. They called us back ten minutes later and told us that the model we ordered would not come in again for a while but they would get us the better, more expensive model installed in two days at no extra cost to us. Now we have a fully functioning and quiet machine and are extremely happy with the service Dracut provided. We understand that issues like this happen that are out of their control, but they recognized the urgency and fixed the problem without any real pushing from us. We would definitely recommend this business!!

The quality of their washing and dishwasher machines have declined in quality over the years and…read moreit takes several weeks for a tech to come out and make repairs if you have a warranty program which I would highly recommend. For our dishwasher that broke a few months back it took several weeks for a tech to show up. When he did, he put back our dishwasher off center. I would recommend going to another retailer and not dealing with Dracut.

Just hosted Mom's 85th. Set up, service for 15 couldn't have…read morebeen better. (But we're a little biased as this is our favorite place locally)

Very accommodating. Repair done efficiently and fairly priced. Excellent communication too. This…read morekind of service rare today.

Brian was great! He fit us into his schedule without a prior appointment the day of! He did an…read moreamazing job stacking our washer dryer in under two hours. Couldn't recommend him enough!

Came and fix oven with little fuss Showed up on time and…read morecleaned up after himself. Got information needed to fix other appliances for another visit.

Bedford location. Andrew McCarthy - he has provided excellent customer service!!! Very knowledgable…read moreon the product he was selling to us (dryer). The best decision we've ever made to purchase the Speed Queen model.dryer.

We have used this company for years. We purchased most, if not all, of our appliances through them…read more Our most recent purchase was an Electrolux washing machine 1 year ago and the matching Electrolux dryer 1 1/2 years ago. They installed the dryer without completing the steamer attachments, and reused the old vent that had holes in it. They left the new vent and rings on top of the dryer along with the equipment to attach the steamer and left. I had to call them back and ask why they didn't finish the set up with the steamer option that we paid for along with reusing the old venting that had a hole in it. I didn't receive an explanation but they would credit me back for that part of the installation. They never came back to install the steamer and when I called again they told me it's better not to use that option as it would rust the dryer out. The 1 1/2 year old dryer recently started making very loud noises , so I called them again and they said they would send someone out. I explained this is only a 1 1/2 year old dryer that was purchased through them. I was told I didn't buy the extended warranty for $400 so it isn't covered. They sent out someone 3 weeks later to look at it. When the young man showed up at the door, he didn't introduce himself, just said "where is it"? I said ok, you must be from Doyons, and showed him where it was. Normally, they tell us what was wrong and how much it would cost to repair. Within 40 minutes, he came down and began to leave without saying a word. We had to stop him and ask what was going on. He was angry and irritated and just said it's fixed. We said you fixed it? He said yup and rattled off what he did and walked out the door. We already paid $190 for them to come out and diagnose the problem. They were supposed to look at the machine, tell us what was wrong, and the cost to fix it. Instead, he fixed it and tried to leave without telling us what was wrong or what he did to fix it and then they charged our card for an additional $387. All in all, this is no longer the Doyons from years ago. Poor service, rude customer service, and zero communication. They do not care about the customer any longer, just about how Much money they can drain from you for doing the bare minimum.

Very good service. Timely, efficient and experienced. Would highly recommend using for appliance…read morerepair.

From the owner: Major Appliance Repairs on All Makes and Models of Appliances. We service all Washers & Dryers,…read moreOvens & Ranges, Refrigerators, Dishwashers and Disposals. All Makes Such as GE, LG, Whirlpool, Maytag, Frigidaire, Kenmore, Samsung, Amana, Kitchen Aid, etc.

great service awesome price I've used him for years and he never lets us down, weather it's a…read moredryer, washer or refrig

Very good, could have recommended costly repair but after some diagnostic work and research told us…read moreto trash the fridge/freezer and buy new.

I called Mass Appliance Masters yesterday to help figure out what going on with my convector…read more(heater/ac). Last year it was leaking, so I had to shut it off. A guy whole management recommended wanted $6000 to fix it. The convector cost $4000 including installation. I told that man I would roast before handing over $6000 I made an appointment just yesterday and the man showed up today on time. He was very professional. He took the convector apart. Dirt and dust had clogged the drip tray. While it was open he cleaned the dirt and cat hair that had collected. The total charge was $295 !!! I was very happy. I wrote him a check. I couldn't be happier!!!!!!!

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.