Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our overheating dryer. We have been using Adesso Appliance Repair for over eight years, and have only good things to say. Griffith thoroughly knows his stuff, prices fairly, and has always been pleasant and totally reliable. He arrives when he says he's going to arrive. If you leave a message, you will receive a call back promptly (even if it is to say he does not repair that particular product). Griffith is great and we highly recommend Adesso Appliance Repair. read more

Griffith is the BEST. He's always on time (to the minute!). His pricing is fair and he's honest. We've had two occasions where he could have taken our money to fix two different appliances--he was completely honest with us and told us that it would be more cost effective for us to simply buy new appliances (dishwasher and cooktop). He could have taken our money over and over again when the dishwasher and cooktop would need to be fixed again and again, but he took the honest route instead. For this reason, I will ALWAYS call on Griffith for my appliance repair needs (not to mention he knows exactly what he's doing on all appliances and he does a terrific job!). I can't recommend Adesso Appliance Repair enough. read more

When we came home one night to a refrigerator making souds like a jackhammer and everything in the freezer defrosted, we thought for sure we needed a new unit. After we cleaned it out and plugged it back in it seemed to work fine but we needed assurances. We contacted Adesso and after talking to Griffith on the phone, we made an appointment. We were glad we did. What happened after that were things we do not remember ever happening with a repair service. They called to confirm the appointment the day before and Griffith called in the morning to let us know he was on the way and might be a few minutes late. He arrived, listened to the details of what happened, immediately knew what the problem was, made the fix. He then told us why the issue happened and what to look for to make sure it doesn't happen again. He was done in less than 30 minutes and the price was extremely reasonable. The manner in which the entire process was handled from making the appointment through the resolution was professional and there is no doubt that if we need another appliance repair, we will call them again. read more

Griffith was at our house a few days ago to repair a leaky fridge and to take a look at our overheating dryer. We have been using Adesso Appliance Repair for over eight years, and have only good things to say. Griffith thoroughly knows his stuff, prices fairly, and has always been pleasant and totally reliable. He arrives when he says he's going to arrive. If you leave a message, you will receive a call back promptly (even if it is to say he does not repair that particular product). Griffith is great and we highly recommend Adesso Appliance Repair. read more

Amazing service! On time, reasonable cost, and super quality service. I recommend Griffith completely.

We called after reading all the positive reviews, and we're glad to add ours to the list. Griffith came a couple days after we called and very quickly diagnosed the problem with our dryer. He had the part he needed in his truck and was finished repairing it in less than thirty minutes after his arrival, for a very reasonable rate. We asked if he'd be willing to take a look at our broken dishwasher while he was here, and he was happy to. He let us know that the dishwasher was not worth fixing, which was very helpful. We highly recommend this company, and his business card has a new place of honor on our fridge. read more

We had a dryer problem, it worked but would not shut off on its own. Most places wanted money just to show up. I had explained what was needed. He showed up and checked things out. It was the part I thought but he did not have one. He ordered that part but did not want any money until the job was done. Part was $116 and he charged a total of $100 for the 2 visits. Very grateful for the service and we will get out money back through our electric bill as we would leave the dryer running for hours. read more

Very knowledgeable and responsive. He's a guy who knows what he is doing and is very fair price wise. I was very happy with his work. He's an easy person to do business with. read more

Griff is wonderful! My 8 year old dryer needed repair and he came out twice. The first time he assessed the situation and saw that he needed to order a part. scheduled a time to return and didn't charge until he fully repaired the machine at the second visit! He is a pleasant, hard-working young man. read more

When your appliance breaks - it sucks. Thankfully, Griffith made it so much easier. Making an appointment with his assistant was easy, he showed up on time, worked quickly, his pricing was fair (cheaper than others who I felt would've ripped me of), and he was extremely professional and polite. Also, he explained what broke, why it broke, and what he did to fix it - I appreciated that. There aren't many like this guy. Highly recommend. read more

I agree with all the reviews! I had an experience that was helpful, efficient, and friendly. I was very nervous about the ringing noise coming from my freezer. As a new home owner, this was my first time dealing with an appliance malfunction. Griffith asked a lot of good questions and inspected everything thoroughly. He actually explained what he was doing, so it was a great learning experience for me! It's kind of funny-- he didn't exactly figure out the root of the problem (since the fridge had stopped making its noise) but somehow he still fixed it- as the noise has officially stopped (I think he fixed it by turning it off and on again haha, classic). I'm so glad I found a trusty repair man to call my own! I won't be nervous the next time an appliance gives me trouble. read more

Griffith was quick, efficienct, and affordable. We had tons of ice buildup and a leak coming from our freezer and he fixed it in about 30 minutes. $115 total and it looked like a brand new freezer. Not to mention, he's a super nice guy who came with tons of great restaurant recommendations for my husband and I who are new to the North Shore! Hoping that I don't need to get anything else fixed, but if I do I will definitely be calling him again. read more

I called Adesso to check whether my freezer was operating correctly. When Griffith arrived (early, to boot!), he couldn't have been more helpful, friendly, or knowledgeable. It was a delight interacting with him, and I would definitely call Adesso again for any appliance repair questions or needs. I'm very grateful for such friendly and professional service! read more

Adesso appliance repair is top notch!! I have used them a couple times and the experience was A+++++ The repair was done professionally and in a timely manner. The repair man (Griff) was honest, friendly and patient. I was given a very reasonable quote and there was no surprises in the end which unfortunately some other companies pull. I would most definitely use them again. read more

I can't say enough good things about my experience with Griffith. He is smart, efficient, upfront, and easy to schedule with. He always provides extra education to me on how my appliance works - which I appreciate, as he is clearly not trying to take advantage of his customers. He's done two repairs for me in the past several months and both have turned out well. read more

Griff managed to fix two of our appliances in under a half hour, for under $200 total. We should've called him months sooner and saved ourselves the headache of dealing with other folks who fell through. Thanks Griff! read more

Excellent and prompt service! When they discovered our dishwasher was not in need of significant repair, they provided a quick solution that resolved the minor issue and charged us minimally. So very responsive and delightful to deal with! read more

My washing machine broke down recently and I called Adesso for a quote. They started off with a very low, reasonable price and so I set up an appointment with them. The Adesso guy(sorry I forgot his name) called up before the appointed time to check if he can come early, so I let him. He was real quick with his job, and fixed the machine within 20 minutes! The issue was a sock was stuck in the machine's pump. He told me the standard rate for repairs like those and it was still reasonable compared to other people I had called. I would recommend them to anyone who needs any sort of repairing. read more

Great experience from start to finish. Diagnosed the oven work, came back when ready with the correct parts and fixed with ease. The communication was was 5 star from their office regarding the work visits. Will not hesitate to use again if another issue comes up. Strongly recommended to anybody in the North Shore, genuine service and prices. read more

Exceptional. Honest and thorough. On time, describes every step of the process. Replacement thermostat unit for our LG dryer was less than originally quoted and technician passed savings on to us. Not expensive. Office is thorough - even gave me a reminder call the day before the appointment. read more

I chose Adesso because it was a true local business, not a big national company disguised as a local place. A friendly representative answered right away, knew my home location, and easily booked an appointment for my oven repair. The repairman arrived early (apologized, which was completely unnecessary but appreciated) and quickly fixed the problem at the previously agreed upon price. He was professional, helpful, and friendly as well. In short, I highly recommend Adesso Appliance Repair. They are a local, professional, friendly, and reasonably priced repair business. read more

I can't say enough about the level of service we receive from Adesso. Griff is very knowledgeable and super friendly. His most recent visit to our home, while working on our dryer, he noticed my furnace was making an awful noise. He lubricated certain parts of the furnace, showed my wife what was wrong, and how to maintain it throughout the year. He literally saved me from buying a new furnace. I have used Adesso several times and would argue that it is very rare to find a service as professional and friendly anywhere in the repair industry. We are lucky to have Adesso in Salem. read more

Easy to make an appointment. Repair took place when scheduled. Very friendly, respectful, competent repairman. My dishwasher repair was simple and fast. No mess or any difficulties. Price was very reasonable. Will hire again if needed in the future. read more

I use Griff all the time (as I am a property manager) and I cannot say enough good things about him. His prices are very reasonable and he's the most honest repairman I've ever met. He's never turned down an appliance in need of repair and is not afraid to tell me when one needs to be replaced (which isn't often). The repairs he makes last and he's extremely thorough. I've gone through many appliance companies and stopped using them because every time they'd come out they would just tell me to replace the machine 8/10 times. Griff won't tell you to replace a machine unless it absolutely is a goner. I highly recommend him to everyone if you're in need of an appliance repair on the north shore! read more

Adesso was very responsive and helpful. We had a relatively silly problem and Adesso was friendly and professional despite our lack of experience with dryer repair. Would highly recommend and will definitely use their services again (if needed). read more

Meant to post this a while ago sorry !! So we are a busy hair salon and right on the week of Christmas holiday our washer dryer croaked .. I couldn't believe our luck when Griffith came diagnosed the problem and got us back up and running within an hour . .. He was Great and really saved our week from becoming potentially horrendous... Thanks Again !! Steve Moore read more

Griff can truly fix anything. On top of being an amazing repair man, he is prompt, reasonable, and just a really nice guy. I wouldn't go anywhere else for any appliance that needs to be repaired. All the reviews are spot on...Adesso is the best. read more

The owner, Griffith, arrived on time and quickly diagnosed my Maytag dishwasher's ailment. It needed a new control panel, which is what I suspected. He ordered the part right away and arranged a time to come back and do the repair. He returned a week later. He apologized for being 5 minutes late, which was no big deal to me, but it shows how dedicated he is to providing top-notch, reliable service. The repair took only a half an hour, and his price was fair. Griffith was both friendly and knowledgeable, and I highly recommend him. He even told me how to keep my garbage disposal clean! I will definitely call Adesso again should another appliance ever need repair. read more

I selected Adesso based on the positive reviews I read right here. And I too had a wonderful experience. Griff was punctual, pleasant and educational every step of the way. He seemed to delight in explaining how things worked. In a matter of moments, he diagnosed the problem with the fridge. I would highly recommend Adesso in a heartbeat. Friendly, professional, honest. Well done! read more

Thanks to the commenter before me, I looked up Adesso right off the bat, and I'm glad I did. Alexis, who I set up the appointment with, was really friendly and helpful with my silly questions (as i've never had a stove fixed before) and helped me set up an appointment asap. I also had Griff as my repairman, and out of all the repairmen that have graced my apartments, he was the best! He arrived a few minutes before the appointment time which was awesome, and he was friendly and personable from start till the finish. 20 minutes later, our oven was fixed and we had a nice chat! I will certainly be recommending Adesso to any of my friends on the North Shore who need appliance repair! Professional, Friendly, Quick and Honest! read more

I too had a wonderful experience the FIRST time I used Adesso for a problem with my washing machine. We were so pleased, that when we started having another issue with the washer (which was unrelated,) Adesso was the first company I called. I called once and left a message with his wife (I believe she takes messages and helps with scheduling.) When I didn't get a return call a couple of days later, which was odd for them, I called again and found that she had transposed my # and she said it was still strange that he didn't check on that issue. Again, never got a call back. The third and last call I made, no one picked up, so I left a message asking for a call back. To my surprise, NO RETURN CALL. I had to take my business elsewhere, but was really disappointed and frankly shocked at how this was mishandled. Don't know really what to make of this, but we won't be giving our money to Adesso ever again. Not a good way to do business. I am changing this review because Adesso (Grif) called me today, with an incredibly wonderful and heartfelt explaination of what has actually been happening behind the scenes of his business. The person answering the phone was NOT his wife, but someone he had hired to do this job. She did not do it well, and he consequently didn't get a great percentage of his calls. This did wreak havoc on his business. No surprise there. I commend him for taking the time to call and rectify the problem. He takes these reviews quite seriously and I respect that. You're back on my list of great businesses! read more

Adesso appliance repair is incredible! First of all, from the receptionist who handles your request to the repair person, Griff, they are total professionals that really understand how to treat a customer. They outline their services and the repair cost upfront so that there are no surprises then get right to it. My refrigerator is only 5 years old but the heating unit blew out and Griff not only checked the problem with a meter but showed me the defective part and the new part for comparison. I recommend him highly and will use him without hesitation in the future if the need arises! Eric read more

Griff was great to work with. We have a Viking Range that is over 20 years old, and he was able to fix the 2 dormant burners on the stove top and replace the 2 starters for the oven for $300.00, and easily completed the work within one hour. Compare that to spending well over $1000.00 with Marblehead Appliance a few years ago for similar-type repairs, and Adesso is clearly the best choice. read more

For a couple of weeks, I'd noticed the food in my 13-year old Maytag refrigerator getting a little warmer, and the freezer being much colder than seemed necessary. I finally called Adesso yesterday to see what was going on because after I sprung for a thermometer, I found the fridge was running at 50 degrees and the freezer at 20 below. Today, Griffith the owner arrived at the appointed hour, 9AM, found the problem, and for what I feel is a very reasonable price, replaced the defective part. He explained the problem very thoroughly and offered me two two replacement options, seeming to favor the less expensive one. That was fine, certainly. Fridge temp is heading below 40 as I write. Strongly recommend Adesso. read more

Griff came out to our company and fixed our dishwasher and fridge. He was early for his appointment and very knowledgeable. He fixed both appliances pretty quickly and explained everything he did in terms that were understandable. He was a great guy and the price was extremely reasonable. I would recommend Adesso to anyone who wants great service all around. read more

Outstanding in every way, from the initial setup by the woman who answers his phone, to Griff showing up exactly on time, quick diagnosis & to ordering part & installing the next business day. Reasonable fee, called to say he was en route & took 10 minutes to install new part. Extremely professional & drama free - it doesn't get any better!!! John read more

I highly recommend Griff and Adesso. He solved our dishwasher problem promptly and efficiently and charged a reasonable price, preventing us from needing to replace it. So glad we were referred to him! read more

I also selected Adesso (Griff) on the positive reviews written here and he lived up to his reviews and more. I was having a problem with my fridge leaking water onto my kitchen floor (almost 3 years old) I called for an appointment with this repair company and they were at my home the next day! Showed up on time, knew exactly what the problem was (clogged filter) and was the nicest, informative, service person I have dealt with. If I had any problems with my other appliances, I would not hesitate to call them again and again. GREAT SERVICE! Thank You! Also great service fee as well! read more

I kept having intermittent moaning in the freezer compartment even when I turned off the ice maker...I even made a video of it! Griff was the best! Very knowledgeable and explained what it likely was (fan) and how it could affect other parts of the refrigerator if not replaced. He showed me the old part which had some rust where there was some leakage. He is used almost exclusively by our condo association! Price was reasonable-he even showed me things I didn't know about my trash compactor (no charge) read more

After dealing with a broken washing machine and an incompetent appliance repair company for over 5 weeks I turned to Google and Yelp to find a new one. I did in Adesso Appliance repair! Griffith fixed everything in less than a 1/2 hour! He was prompt, courteous and friendly and I might add cheaper than than the other appliance repair company that couldn't fix the washer after three trips and over 5 weeks. I have found someone I will be able to count on for years to come! read more