I would like to share my experience with Franks Transmission of Coldwater, MI, to provide valuable…read moreinsights for others. I took my truck to Frank's Transmission in Coldwater, MI, for a transmission repair covered under a third-party warranty. Prior to the work commencing, I was explicitly informed that my financial responsibility would be limited to costs incurred for parts purchased by the shop or labor rates exceeding the warranty company's approved rate. In my case: The transmission was directly supplied and paid for by the warranty company, totaling $2,160. All additional parts required were covered by the warranty company. The warranty company approved and was willing to pay the shop's full labor rate. Despite these arrangements, I received a bill for over $1,400. Upon reviewing the charges, I discovered that the shop had added a significant markup, exceeding $1,000, on parts they did not purchase. Furthermore, I later found out that they had charged the warranty company an additional markup of $300 on the transmission. When I questioned these charges, I was informed that the shop required a 32% profit margin. While I understand that businesses need to generate profits, I believe that adding substantial, undisclosed fees, particularly on parts not supplied by the shop, is not in line with the initial explanations provided. I attempted to resolve the situation by offering a compromise, proposing to pay an additional $600 instead of the initial $1,453, but this was declined. My recommendation to others utilizing third-party warranties is to ensure that all details are documented in writing and to specifically inquire about any additional fees or markups, even if parts are provided by the warranty company. I was also told that the shop was doing me a favor, considering the amount I paid for the warranty. However, I disagree, as charging a markup on a part not purchased and refusing to warranty the work does not constitute a favor. This experience was frustrating, and I hope that sharing it will help others avoid similar situations at Franks Transmission. I recommend exercising caution when considering their services, particularly in light of the unethical practice of charging a $300 markup that was already paid, only to attempt to impose another markup.

Was never informed they do not like to deal with State Farm claims and they charge a fee when going…read morethrough insurance, and charge above the authorized amount for their work, until after my vehicle was fixed....cost me over $300 above my deductible due to their lack of being up front...extremely frustrating when you go to them because you want to deal locally.

Very knowledgeable, honest, and upfront. I know that I am always getting the best service and…read morequality parts. They only use original parts, so you can get a cheaper quote from places that use second tier or refurbished parts. That scares me!

Traveling to get to South Bend, Indiana for my Cousin Mike 9am funeral, my car's check engine light…read morecame on by Marshall on I-69 when my #3 cylinder started misfiring. I called Coldwater Automotive at 4pm Friday explaining my desperate situation. They were kind enough to let me bring my car in at 4:15 pm even though they closed at 5:00 pm. The Owner John diagnosed my problem as a bad ignition coil on #3, ordered part and installed which kept him and his wife 20 minutes past closing time of 5:00. John did expert work and charged a fair price. Words cannot describe how grateful I am. These two good Samaritans are angels. Thank you.

Rip off!! My mom who's 84 took her car there for low beam driver side out. Took 2 weeks to be…read moreseen. After having the car most of the day they called it's ready. The problem was bulb bad, but they charged 1 hr diagnostic, half our labor and $193 for bulb. Total $407 to replace a bad bulb!!

Extremely helpful staff. Quick and on time appointments. Excellent service techs. They went above…read moreand beyond for me when it wasnt necessary. I will be definitely be returning with any issues I may have.

Amazing customer service with the best technicians in the area. Would recommend to anyone needing…read morework done.

Super wonderful, even on a shitty day. Honest people! It's hard to find a knowledgeable and…read moretrusting semi mechanic but these guys are old school with the latest technology. No regrets!

Responsive, timely, excellent work, and nice people. What else is there? Highly recommended!read more