I trade in my perfect 2020 soft tail bike for a nightmare of a 2018 street glide. First, bolts came loose and I had to return it to get fixed. I picked up my bike on 5/31 and took off, I go home, and find out that underneath my bike was a missing transmission bolt. I end up calling them, telling them the situation and they say sorry, and to bring it back to the dealer. Now June 1, my birthday, I decided to ride my bike, I heard a noise and then a pop, bolts came out,
I lost power, a burst of heat came out, which melted my lights underneath, and something started leaking, I had to have my bike towed. They were closed on Sunday & Monday, and when I spoke to them today they had a very nonchalant attitude about it. My understanding is that safety is number one, when you purchase a bike, they are supposed to check everything and make sure everything is in place, I feel that I bought a lemon. The first time they should have checked was when I got the bike, the second time should have been when I brought it in for the bolts to be tightened. Now on the phone with the same guy, very nonchalant saying they can only pick up my bike on Thursday.
This is the experience I am having at Harley Davidson in Hartford. I wanted to share with everyone my experience. I have had my bike for 3 weeks and have not even enjoyed it. I feel like they do not care.
Stay tuned I will keep everyone posted. read more