We walked in excited to check out the bikes! Sadly, it was very uncomfortable experience. We were…read morenot greeted or acknowledged at all, even though we tried to make eye contact many times. The walk out of the shore felt like a walk of shame.

Customer service was top notch! As soon as I walked in the shop I was greeted & the service tech…read morelooked over my bike very thoroughly. I'll definitely be back!

I have been to this shop before to have 2 different electric bikes that was purchased while I was…read morein California serviced there for minor things like tune up, flat tire, helmets, locks, etc.. It looks like they want to lock out their neighborhood customers and limit it to only Bikes they sold them. I had the need for a new brake pad to be installed and was told they didn't touch any other bikes unless they sold them into their shop. They told me 1) too heavy (although I have had service 2x before), that they didn't want to get into a job and have it cost 7-10X of the cost. I even offered to have them call me before proceeding or even sign a hold harmless agreement but it boils down to they want to squeeze out any brands they didn't sell. The person was apologetic for this position and said if I got stuck to call him back but no promises. That sent me down the street to another place who I will post a review. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful if you are in the same bind. I would buy anything in the future from them because they see business as a long term relationship. I was very disappointed. I will post the other review with the second shop as well. I gave them 2 stars because I feel that they at least may have helped me but I don't want to beg for someone to service a very easy install that took 30 min.

What a great crew and shop!!! I purchased my new Specialized Roubaix today, and had nothing but…read moreOUTSTANDING customer service with Charlie as well as the owner Keith. Charlie took me through several brands and models on my first visit, and set me up with a list of bikes to try. A few days ago when the weather was cold, and dank out and rather dreary we rolled in to try them out. Such a happy to help crew, while I took a bike out, they set the next one up and had it ready for me to take it out next, and so on. I was so thankful it cut down on the over all outdoors time that day, glad they didn't mind the cleanup.... I avoided every puddle I saw fellas So with that in mind I narrowed my choice down to 1, but I still had 2 more bikes to ride elsewhere..... so I chose to wait instead of leaving with it that day. I called this morning and they had their bike fitter there as well as a full staff ready to meet mine and fellow customers needs and zero wait!!! I was fitted quite proper!! From the well educated and completely patient staff to stocked shop these guys are top notch!!! Can't wait to try a group ride with your crew at least once, but I'm sure I'll see you on Strava!!! Thanks again!!!

My ebike wasn't shifting smoothly, eassist was sketchy…read more They did a tuneup and software update on my Vado Sl. Rides like new! 4 yo bike 3100miles.

Matt did a great job tuning my Wheeltop (road) setup. Professional level knowledge and fast…read moreturnaround at an excellent price. Highly recommend!!

The new building they've moved into is huuuge. Tons of items to choose from and with a bunch of…read morepeople working there to help! Love it.

I really hated my experience, it was my second time selling there today. I came in with maybe…read more40-50 golf clubs today, mostly boys and then a partial set of great quality/desirable adult clubs. Long story short, after about forty five minutes of giving them as much space as possible to discuss the value amongst themselves, they came up with about $90. When I asked what they were taking, they said "whatever isn't there anymore", and wouldn't show me. When I asked what all it consisted of, they read down a list of about14 clubs. Then because I opted for a check that ninety something was suddenly $56 and change for the list of 14 clubs, when I'd already agreed to the higher value. I asked if this was the norm, and he said yes about 30-40% difference between store credit and check. As soon as it was clear that I didn't have it in me to continue insisting to see a break down, a few of the other employees watching the interaction left with smug smirks knowing they'd gotten over on me. The experience overall felt incredibly predatory. I went in there as a reseller myself, knowing they obviously need to make a profit for their investment and time. I've also sold golf clubs there a few years back and the lady who helped me was very transparent and had no problem telling me how much was being offered for what. It was close to closing time, and I'd been there for about 45 minutes with my ten year old. Needless to say, $56 for 14 clubs when a single one could easily demand that or more is just taking complete advantage. I will not be returning to this business. I feel incredibly gaslit by the way the employee gave me a number, then it was cut nearly in half when I was not going to spend it there. Then he couldn't negotiate (because of the limitations of his system) or show me my items that were being sold. When I asked about a crazy number on the other clubs, I was told by another employee that I could leave them there for scrap because they have a guy, when there was probably plenty (out of about 30) that would have been sold had I opted to do so. I was putting my trust in them since they specialize in this area, and I anticipated and was happy to leave a healthy profit margin, but they took complete advantage of the situation and we will be finding an alternative outlet. I regret doing business there today, and left feeling completely violated.

First time coming to the store and it wasn't sure what to expect, but it's for any outdoorsman or…read morewoman who likes good quality gear There's 100% satisfaction guarantee for up to a year and they also have a buyback program for anything used to sell as a secondhand item at a lower price There's a bike shop that will service your bike, they have a bunch of camping gear, cold weather gear, clearance clothing items. They also have a backpack section with somebody that can help you go over the different backpacks, the correct way to wear them and the different options when buying.

In the middle of the winter, just the day before the massive snowstorm Benjamin arrived, my winter…read morecoat decided to retire. Granted, it was 7 years old and zippers don't work forever. In an attempt to find an upgrade immediately, I went to REI. At REI you'll find an assortment of items for your active lifestyle. There's items for camping, for hiking, for skiing, etc... The coats are sorted by brand. I looked through, they had just one, in one color and one size. I asked the associate, they told me I could order online. Mind blowing info, isn't it? Unfortunately my online experience wasn't much better. Maybe everyone else is looking to replace their coats at the same time. I walked out empty handed. It might be worth stopping by, since the rest of their inventory looked like it might cater to certain lifestyles.

My family and I have always gone to Alpine Haus for all of our ski boots, poles, helmets, and skis…read more We love their customer service, great prices, and the variety of services that they offer. Regardless if you would like to rent, buy new gear, or buy used gear, I recommend you come here before you go anywhere else. A major tip- If you're looking to rent for the entire season, do not wait until peak season because they will likely be out of many rentals by then. Be sure to start the process of renting your skis earlier in the season. However, even if they're out of rentals, they have phenomenal sales on a lot of their ski equipment and it may be a better investment for you to buy from them. I can't stress how friendly, patient, knowledgeable and helpful the staff is. They're very thorough and helpful with all of their services. Highly recommend!

Stopped in on a Saturday to look for new ski boots for my husband. They were really busy, but the…read morestaff was so friendly & courteous. I watched as the staff interacted with young children, older adults & middle aged customers. They were all so patient and helpful to the individual needs of each customer. You could tell the employees truly enjoyed working there. They had a great variety - something for everyone from high end to beginner. Their pricing was competitive & several discounts on older models.

Quality shop, from kids bikes to beach cruisers to serious all-day bikes…read more Everyone on staff is friendly. Sales staff are knowledgeable and ask all the right questions to establish what you want. No high pressure or "you need this..." kind of approach. Service is spot on. Had difficulty shifting to the top cogs on the rear cassette and their mechanic Chris was very thorough. He checked the chain length, the cassette teeth and the shifter itself and the stop screws. It was a bent derailleur hanger. He had it fixed in under ten minutes. Strong recommend.

I want to give a huge thank you to Mike and Mystic Cycle. I recently met with Mike for a bike…read morefitting, and the experience far exceeded my expectations. From the start, Mike was fantastic--he asked thoughtful questions, listened carefully, and instantly put me at ease. He made helpful recommendations and implemented changes right away. Since the fitting, I've been out on my bike twice and already feel much more connected to it. I truly believe I'm getting more out of both my bike and myself now. Highly recommend Mike and Mystic Cycle!