I am just writing a little update. We had a emergency plumbing issue when I got up in the morning…read morefor work and I let the owners know and they acted super fast and got a hold of a local plumber who got to us quickly and handled everything perfectly. I have lived other places where issues like this were never fixed or was even told once that I should "fix it yourself". This was another great experience with living here and so thankful they helped out.

Quick update! Still living here and still love it! If you're looking for a quiet complex with a…read moregreat community this is the place you'd like to be. The owners do a great job at selecting tenants that are looking for a quiet place to coke home to after a long day at work and want to be part of a complex that reflects COMMUNITY.

I scheduled two appointments to do a tour with this complex. The first time, my appointment was…read morerescheduled after I had already come to Tracy from the Bay Area. The second time, I arrived for my scheduled appointment and no one was in the office. This shows a lack of respect for people's time. I will be looking elsewhere to rent.

I traveled from the Bay Area for a scheduled appointment, only to find a 'be back later' sign. This…read morehas happened twice now, despite booking in advance. Unfortunately, they do not seem to respect scheduled appointments. I recommend looking elsewhere.

DO NOT RENT HERE!…read more My fiancé and I rented a 1 bed apartment here for a year. For starters I'd like to say that everyone in the leasing office is rude and has an attitude as if they're better than you. Don't be offended by their "better than you attitude" almost all of the workers live on the property of this so called "luxury apartment" with us tenants so I assume that's why they're always in such a crappy mood! The unit we moved into was filthy. Looked like it hadn't been cleaned. Glue all over the floors, paint splatters on the floor, oven was covered in grime. Unfortunately we had already signed our lease so there wasn't much we could do. I cleaned up what they couldn't and moved on. Almost a WEEK into our new move at our "luxury" apartment the hallways became a nightmare. At least every week there was something new. Garbage left everywhere, horrendous smells, liquids spilt all over the stairs and hallways. Honestly you name it and it was there! We contacted the office a handful of times about the issue but they brushed it off. The garbage would sit there for WEEKS before it was picked up. The floors would stay in that condition for MONTHS until someone came and cleaned them. I started to notice that they only came and cleaned it up when they were having a walkthrough with new tenants. It was truly disgusting. Thankfully our lease was ending and we moved out two weeks before we had to turn the keys in. I spent two weeks driving back and forth to get that unit cleaned. Obviously to ensure we get our full deposit back. Unfortunately we didn't receive our full deposit back. They decided to take out $574.86. In all of our years of renting we have never "not" received our full deposit back yet alone have THAT much taken out. They charged us $190 for a cleaning fee and $384 for "renovations". We have no pets, no children. Just a young couple renting alone. We had a couple of holes in the wall from our TV being mounted that we patched up but other than that the unit was in pristine condition. I believe that we got taken advantage of by the workers in the leasing office (Dillon Mertens & LaDawn Fox) and Aspire Apartments as a whole. Fast forward to a month after being moved out and no longer on the lease I receive an email from PG&E stating that I have an outstanding bill. I call PG&E to further investigate and they told me that my name is still on the PG&E account for that address. They informed me that my Landlord or my apartment complex is responsible for removing my name off of the bill which Aspire obviously didn't do. So now I am getting billed for another tenants electricity. I have called the leasing office at Aspire everyday now for a week. The call goes straight to a voicemail. The unfortunate thing about all of this is that we were and are great tenants. To get treated like this is mind boggling. I hope future tenants can read this review and think twice before renting here. I hope Aspire Apartments can do the right thing and fix not only our situation but every other tenant that that has been wrongfully treated by them.

If you're considering moving into Aspire Apartments in Tracy, CA, think twice. What they advertise…read moreas "luxury living" is deceptive and misleading. We were moved into an absolutely filthy unit--the toilets were dirty, blinds were chewed up, light fixtures were broken, floorboards chipped, trash on our balcony, huge spiderwebs throughout the unit and a long list of maintenance issues were from their prior tenet. It was immediately clear that no one inspected or cleaned the apartment before handing over the keys. We addressed this issue with the onsite management team. Immediately upon receiving our keys and initial move in inspection of the unit. We initially sent ladawn an email addressing our concerns we were completely ignored. We then spoke with Erica the Manager and she advised everything would be fixed We've now been here 14 days, and instead of enjoying our new home, we've had to deal with constant issues, delayed responses, and poor communication from management. Our concerns have been met with nothing but excuses and zero urgency to fix the problems. Even worse, the Tracy Police Department was called on my family because we are asking property managers to actually manage the situation and address our complaints. Michelle at the corporate office has failed to respond as she's received our concerns via calls and complaint yet again NO response or follow up whatsoever! Future tenants: SAVE YOURSELF A HEADACHE AND FIND ANOTHER APARTMENT COMPLEX. I wish we would have done more research prior to our finalizing of the lease. I have cried and fussed and I just want to save a family the hassle. Once your lease is signed these property Less about anything that you are going through. They have nonchalant snobby attitudes. Dylan even went so far as to mention and he didn't like the way Addressed about our complaint so he just didn't do it. He didn't feel like it. This company is entirely unprofessional and has made what should have been an exciting time into a stressful, disappointing mess. YOU CAN SEE WHY THEY HAVE SUCH A LOW APPROVAL RATING! Extremely Disappointed - Unsafe Living Conditions and Unprofessional Management Our experience with Aspire has been deeply disappointing from the very beginning. Upon moving in, we were met with a unit that was clearly not move-in ready, with multiple unresolved maintenance issues and poor overall conditions. Despite reaching out through calls and emails to report these problems--including a broken kitchen faucet with no water pressure, a cracked ice maker that releases plastic particles (a serious safety concern), and a leaking dishwasher due to a damaged cap--our concerns were either ignored or dismissed outright. Shockingly, we were told by staff that they simply "did not feel like" responding to our earlier emails. This level of unprofessionalism is completely unacceptable. Instead of addressing our requests, Aspire issued us a 3-day notice based on false claims of threatening behavior during a visit to their office. We have video footage that clearly shows no such behavior occurred, and we have since involved legal counsel. It feels like their response was an attempt to intimidate us into silence rather than take responsibility for their lack of action. We moved in expecting a safe, livable space and responsive management. What we've encountered instead is neglect, retaliation, and a clear disregard for tenant rights and basic habitability standards. No tenant should be treated this way. Avoid Aspire at all costs. If you value safety, transparency, and competent property management, look elsewhere.

I have lived at Tracy Park for almost 2 years. The moving in process went very smoothly, apartment…read morewas super clean when I moved in, and the appliances worked great. The few times I have had a maintenance request, it was taken care of very quickly without any problems. The 1 bedrooms are a nice size for a single person or a couple. Betsy and Frances are always happy to help you with any questions or concerns you might have, they make you feel comfortable as soon as you step into the office. The maintenance guy, Joe, always greets you with a smile on his face. If you are looking to rent, i totally recommend looking into Tracy Park.

I have lived here for about 4 years now, and when we first moved in it was pretty rocky due to the…read morepandemic things were pretty run down and we were not given a walk through. Under new management we have seen the property has taken better care of the property as well as handling situations promptly And effectively. The past week I moved to a downstairs unit because I had a baby and the stairs were too much for me. The ladies in the office Betsy and Francis have made my transition smoothy. I also enjoy the events the staff put on every month they are inclusive and very welcoming for all ages. It's a great way to get to know your neighbors! -Jessica

I am a current resident of Gateway Crossing Apartments. 5 months ago it was awesome. The leasing…read morestaff were on point with fixings and complaints. However, almost 2 weeks ago I went into the office to address a parking issue which has since been ridiculous. I come home and literally there is no parking! I addressed the issue to the staff that a lot of the vehicles parked here have no parking permit. Out of state cars, cars I see consistently parked day in/day out. Erica makes excuses for these people stating 1. they have tow trucks driving thru here all the time to ensure people comply (which is a lie because then more than 20 cars would be towed already) 2. the residents here must have lost/damaged their tags and never come to the office to replace it 3. they have overnight guests 4. guests are visiting for the day (every day and night?!?!) All of which are not my problem. Everyone signed the contract stating permit parking only and if you have overnight guests they must contact the office to obtain a temp permit, also a big ass sign at the entry gate saying permit parking only!! Everyone who lives here are adults, treat them like one! Tow their damn cars for not complying otherwise revise your contract regarding permit parking and remove the sign out front. And while you're at it, remove the gates too. Clearly anyone can enter thru the 'exit' gate not using a code or the remote. Leasing staff is aware but have no done anything about it. Just remove those gates altogether. Might as well.

For an "upscale" apartment, this is the BOTTOM of the barrel! For starters, if you are on the…read morebottom floor (I'm uncertain about the other levels) you are guaranteed to have mice, cockroaches, pincher bugs, and spiders. When doing your initial walkthrough, I strongly suggest taking a peek under the cabinets in the kitchen area. Nothing is sealed or enclosed. Whatever pests inhabit the field surrounding the complex will certainly be in your apartment! Bonus points- you do not get a dedicated parking spot and there is NEVER parking! Stay clear, friends!

Parking space is horrible people have multiple vehicles and they never move so there's never any…read moreparking. People throw garbage and trash everywhere and don't even try to put it in the garbage dumpster it's disgusting. Stray cats running everywhere but they're worried about if you're inside dog is fixed and has updated shot records. Toys bicycle and baby strollers are thrown everywhere throughout the grounds but they're worried if you have a small 4-in potted plant on your doorstep due to fire codes so they say. In fact the parking people park in your assigned spot you tell management and you do absolutely nothing about it. The laundry rooms are absolutely filthy. People working their cars and tear them apart not caring who's parked next to them or what is parked next to them but again they're worried about potted plants on your doorstep. This place looks nice from the outside and when you visit but after living here for a few months it's an absolute joke.

Mixed feelings living here. We rented for a year…read more PROS: a nice quiet complex. Never any noise issues and honestly it's so peaceful during the day. CONS: finding parking is the WORST!!! Lots of break ins. Cops showed up at our door at 3AM because someone tried to steal my bf's motorcycle. We moved out for a couple reasons. First reason being, I was 37 weeks pregnant and also had a toddler and the people below us were smoking weed and the smell was coming into our apartment, we complained the office sent a notice of no weed smoking that's it. I gave birth, it still smelled like weed. Told the office, they came and put air freshener in my apartment... STILL stunk... told them again and nothing. My point is, they literally did NOTHING to help. Also, they raised our rent just a year after we lived there. The office girls are so rude also.

Roach infested and when we were left noticed for the exterminator we would pull everything out as…read morethey requested wait around all day and no one ever showed up. In the year we lived there our unit was only treated once

place is very nice,clean and safe,the staff is very accommodating.other option for Tri-Valley.i…read moreLove the place

A year in a place we can happily call home, we feel secure and know we can count in management for…read moreany questions or concerns we may have. During the pandemic steps to keep all of us safe has been in affect. From closing playgrounds to limiting the people coming in an out. Thank you for keeping all of us that call Mountain View townhomes a home safe.

I do not live here however there's a very beautiful somewhat small area with two tables and a…read morebasketball court that my dog loves to play fetch at we love the peace and quiet .I throw her ball to her constantly she's a very hyper dog we live close by ,since I throw her ball and she runs back and fourth throughout the very small space ,It is 100% necessary that I clean up after my animal , I hate when I find dog poop on my own front lawn, therefore would never i always clean up after my animals ,I take pride in that . The property manager that works here is incredibly rude not only did he lie and claim he actually (seen me with my dog letting her poop "ALL OVER THE PLACE) " which is amazing however not possible because the area THE ONLY AREA we play in THE ONLY AREA IVE EVER GONE IN .has no cameras there are only cameras in the parking lot where the apartments are and I have no apartment there ,so I have no business to go over there for any reason . I mind my own business I even pick up all the sticks so she doesn't hurt her paws running back and fourth . The last thing I would do is let my dog poop then let her run and step in her dog poop over and over then come inside of my home to get it on my bed sheets and everything being that she's an inside dog .The property manager was incredibly rude I was appalled and still am don't rent here and if you do do it at your own risk .I never leave reviews but this is necessary

Came into this complex with a friend seeking for a place to reside in. The office is very…read morewelcoming and so are the ladies behind the desks. They display high professionalism and make sure that they make you "feel at home". The whole community is well maintained with nice landscaping. The common grounds are clean and well kept. I would live here if i was looking for a place to call home.

We lived here from November 2019 to June 2023. We LOVED it. Not once we had a complaint. It's hard…read moreto get a hold of them, because they never answer the phone. But, other than that it was perfect. Never had a bug issue, until we got new neighbors, but they were quick to show up to spray. It's not bad as a first apartment. Also, our unit was completely remodeled so it was great!

They only get two stars because the apartment was clean when I moved in which is BARE necessities…read more I sent back my form regarding the existing damages, no reply, sent in photos about water damage, no reply, emailed and followed up multiple times about a charge being waived on my bill- they responded and confirmed it will be dropped but never removed it. The office keeps cutting hours down so anyone who has a job that can afford the rent will never be able to visit their office to speak with anyone and please don't expect a return call. They send maintenance a week late unannounced without a mask.