We were there tonight and went through the drive through. When we arrived there were two cars ahead of us. One was ordering. It took FOREVER. We were all hungry and getting irritated. It took him about 10 minutes to get his order placed and pull ahead to the window. He looked quite old so we assumed that he was having problems ordering. The next car to order took over 5 minutes. We discussed in the car whether the problem was the customers or the person taking the orders. When it was our turn to order it became very clear that the problem was the person taking the orders. She kept interrupting me as I was trying to order which caused her to miss what I was saying and forcing me to repeat myself multiple times. The guy in the car in front of us was hanging out his window looking at me with a mix of confusion and sympathy. When I finally got the order placed and moved ahead in line the first person in line was sitting at the window. A little more than 20 minutes had elapsed at this point. I had a conversating with the guy in the car in front of me for several minutes and we discussed the fact that the restaurant had not delivered a single hamburger in the time that we had been there. The guy in the car behind me joined the conversation. We were hanging out our windows and yelling to each other. I suggested that it would be faster to leave the line, drive to Kanata, and order food at the Centrum Harvey's. The guy in line ahead of me asked if I wanted him to move forward so I could leave. My wife agreed and I said, "Yes." We left, drove out to Centrum, placed our order in about 90 seconds, and had our food in about 3 minutes. I'm sure that most of the people who were in line in Bell's Corners were still there when we had our food in hand in Kanata.
30 minutes in line to give up and go to another restaurant 7km away is inexcusable. Not being able to deliver a single hamburger in 15 or 20 or 25 or 30 minutes is inexcusable.
Do not even consider going to this location. It will be faster and less stressful to drive downtown to Bronson or out to Kanata Centrum and you will definitely get your food faster.
I'd have given them 0 stars if I could. read more