I had an accident with my brand new 2016 Hyundai Elantra. 2 days old no less. Man was I pissed off. So I looked up Hassell because it was about a half mile from my house so immediately I looked them up on Yelp and was I impressed. 5 stars down the line. And boy they were not kidding. I went there immediately and was given a tour buy Doug Hassell the owner.. He showed me step by step of what and how the work will be done in each and every building. From stripping the car to the paint shop and paint dryer. They even came and towed my car there the same day. They even set up a loaner for me that came right to my house and left it there when the car was done. After they spoke with my insurance co. they went right to work with all brand new authentic Hyundai parts down to the blown tire and cracked hub caps. I can not express how truly caring compassionate and professional Hassell Auto Body was. My car and myself were handled so wonderfully that I am in awe!!! Doug, Bob, and Denise all made me feel that my new car was in good hands 2 weeks later I got my car back and it looked like nothing ever happened. They even split my deductable with me when all was done. I recommend them highly to anyone who needs professional car work done in a reasonable amount of time. The even went out of there way to help me fix my wife's blown tire a week later. Thanks again Hassell Auto Body. read more

Just purchaed a new car 2 weeks ago. When i picked it up it was raining and I didn't notice some sticky substance on the passenger door. A week later i went back to the dealership but they told me that the car was prepped and wasnt there when i drove away. Luckily i took a pic before it was prepped, zoomed in and there it was. I showed the sales manager and he told me to come back and they would prep it again. So i did I was at the dealership for a long time waiting for the car. When it was finally ready i looked at it and the substance was still there. I was annoyed and wanted to go home so i just left. A few years ago i got in an accident and took that car to Hassell and they did a great job so i took my new car there to see what i could be done. Liz came out looked at it. She went and got a bottle of something you cant buy in stores, rubbed it in and the substance came off in 2 seconds. I asked her what i owed and she said nothing. She was happy to help. I should have gone straight there instead of wasting my Sat morning at the dealership. If you have any issues big or small, take you car to Hassell. They treat you like you want to be treated and are always happy to help you. read more

I recently gave my vehicle to Hassel Auto Body & Collision Repair of West Babylon following an unfortunate collision. From the start, it was evident I made the right choice. Their team didn't just repair the car; they meticulously restored it, piece by piece, until it looked brand new again. Every detail was attended to with such precision that it was hard to believe the car had been involved in an accident at all. What truly set Hassel Auto Body apart was not just their exceptional craftsmanship but their organization and unparalleled dedication to customer satisfaction. They pledged to guarantee their work, ensuring that I left not just satisfied, but genuinely impressed with the outcome. Choosing Hassel Auto Body & Collision Repair meant entrusting the vehicle to a team that values excellence as much as I do. It's comforting to know that such commitment to quality and customer satisfaction still exists. I can't recommend them enough. A genuinely satisfied customer of Hassel Auto Body & Collision Repair, West Babylon. read more

I wanted to take a minute and say thank you for the amazing staff at Hassell Auto Body shop. I had accident about 2 weeks ago and the next morning at 7:00 am doug was waiting outside waiting for me to do all the paperwork done for me and mom since my 5 month old niece was in the car and didn't want us to wake her up .. within that 2 weeks of my car being in there they updated me and my mother through out everything. when the car was done.. since i work late hours and its not easy for me to get out of work like that , I spoke with Liz and she helped me with everything . and making sure my rental got back . OUTSTANDING customer service. since i am a customers manager that is very important to me . Pick up my car and it felt like i just pick it up for the first at the dealer .. thank you so much to everyone at hassell for all the work and making me a very happy girl.my honda is my baby :) read more

I brought my BMW in last week to have the paint on my front bumper repaired. When I picked up my car a few days later I was extremely satisfied with the repair job, and of course the friendly customer service that I received from start to finish. I have to especially thank Denise, Liz, and the owner, Douglas Jr. I have coming to Hassell for approximately 18 years now, and I have always been completely satisfied with their work, customer service, and the way they always stand behind every repair job should you ever need to return to them, which is very rare. I never shop around when I need auto body work done, because I know what I'm getting from Hassell Auto Body. Thanks, Everett McCain read more

A friend recommended Hassell to me after an accident; specifically Liz Adams. Best advice!! Liz took car of EVERYTHING! It was the most painless (Hassle-free at Hassell) process! Everyone in the office was warm, friendly, and attentive. When my car was finished, I couldn't believe how good it looked. It was spotless inside and out! It really looked brand new. There was a smudge on the windshield that I didn't notice, but Liz did and called "one of the guys" over to clean it (I'm sorry I can't remember his name). I can't say enough about how happy I am with every detail. If you want a your car done right, and deal with wonderful people, too...GO TO HASSELL!! Simply the best! read more

My daughter was involved in a car accident in December, she walked away from it but her car was totalled. Doug went to Freeport and towed it to his shop immediately, he also took the time to explain the entire process to us. Doug Hassel Jr went above and beyond to ensure that we understood every step of the way. I was, and still am, so incredibly impressed with the professioal business etiquette that I encountered every step of the way. I would also like to mention how wonderful Denise at the front desk was when we would call wth man questions, always pleasant, patient and informative. Thank you HassellAuto Body, for making an arduous situation Hassle Free!!!! read more

My wife got into an accident. I heard from a family member that Hassell was the place to go for great work, great service, and they deal with all of the insurance work. We talked with Ryan at Hassell, he was nothing short of exceptional. In a time of stress after my wife got into the accident he helped lift all of the stress off of our shoulders. He said they will deal with the insurance company, they will get the car looking new, and they will set me up with the rental. Ryan delivered on all of his promises and he and hassell went ABOVE and BEYOND to make this stress free, or shall I say, HASSELL FREE! A+ company with amazing customer service! read more

After having multiple issues with my driver blinker, I was desperate in finding a new shop to fix the problem. Walking in, I was politely greeted by the front desk. She immediately called for someone to come up and assist me. Noel was very patience and kind. When he ASKED me, not told me (which is very rare now at shops), to drive my car to the back to be able to access his tools, I had full trust in him. I went in there 30 minutes before I had to clock in for work and they were able to fix my blinker and have me out in a jiffy! Highly impressed and highly satisfied. I'll trust this family owned business for any car problems i have in the future. read more

My son got into his first car accident and I was referred to Hassell Auto Body. Doug came to my home ( which is where my insurance company dropped off the car the night before) and towed the car to the shop. Later that day I received a call stating exactly what the process was and how long it would take. Everyone I spoke with was courteous , helpful and beyond sensitive to my situation. True to their word my son had his car back in exactly 2 weeks, no surprises and no nonsense. Not only is Doug and his crew my go-to shop from now on, I will be sending all of friends to him as well. THANK YOU A MILLION TIMES OVER !!!! read more

I've been to plenty of bodyshops over the years and I can say confidently that this shop is the best! Phil took the time to go over the little details in what was going to get fixed and the time it would take which made me very comfortable with getting the work done on my car here at Hassell. He actually had the guys fix a few areas I wasn't expecting to be fixed for no extra charge which shows the caliber and commitment to producing a great looking car making me a happy customer. The car was returned to me perfect and then some. Thanks Phil and the Hassell team! I definitely recommend these guys for any automotive repair. read more

I recently had to have some minor repairs done to my car before turning it in for my lease. I was so happy with the service I received. Liz went above and beyond what I expected. She even had one of the guys remove my town sticker from the window so I wouldn't have to pay for a new one on my new vehicle. The car not only looked great on the outside but she had them detail the inside as well. Liz kept me updated on the progress and made sure I was totally happy with the work before I left. She made the process so easy for me. She is professional and friendly. I felt like I was dealing with a friend from the start to end. read more

Being in a fender bender is never fun but if you are, the place to go is Hassell. They were amazing from the minute I stepped into their office with my banged up car. I was upset and Liz was so kind and informative about the process. Insurance was lagging in getting an adjuster to come out and Doug personally called me to explain what was going on and keep me in the loop . They made sure my car was ready for Labor Day weekend and when I picked it up it was like new! Customer service and craftsmanship are amazing. They made an unpleasant experience go smoothly. Thanks Hassell! read more

I recently had my vehicle repaired at Hassell Auto Body in West Babylon and I cannot express how professional and HASSELL FREE my experience was from start to finish. From towing my car, handling the insurance company, getting me a rental, getting my car back when promised. I will never go anywhere else. What a great experience. It may be crazy to say but I am happy I had an accident. I met the such wonderful caring people and I got my car back better then it was before. They also installed my car seats!!!!! read more

I would give 1,000 stars if I could. Have been using Hassle for years (unfortunately I've needed them). I probably have 15 other shops on my way to theirs but no other place gives the same quality of customer service and quality of work. They take all of the stress out of getting a car repair, especially their expertise in dealing with insurance. And the quality of work is better then anyplace else I have ever been. I will never go anywhere else read more

I don't think five stars are near enough. Doug and his entire crew are GREAT! I had my 2016 Hyundai for three weeks when I was hit. I was pretty upset. I showed up at Hassell's the next morning and handed over my keys to Sue. She took my information and said that they would take care of everything...and that they did! I wish all things could be handled as easily. I cannot recommend them strongly enough. read more

As a local volunteer firefighter I've seen plenty of auto accidents, but never dealt with the what's next. Until recently, fortunately the HASSEL Auto Body team took great care of everything! Literally one call was all it took! They handled insurance, rental and showroom quality results! Amazing neighborly friendly staff! Do yourself and family a favor GO TO HASSEL AUTO BODY you'll be happy you did! read more

I and my family have been using Hassell Auto Body for over 12 years. Collectively we've had 5 auto body repairs and each member of my family was extremely please the work performed. Hassell is above all honest and does top quality work. Every member of their team is a helpful professional. No one likes having body work done to a vehicle but at least at Hassel it's done right and when promised. read more

Doug Hassell and his extraordinary team of auto body experts and their office and administrative teams has done another phenomenal job of restoring our SUV to showroom condition. We are very pleased with the intake claim process, the repair process updates and the final delivery. We would strongly recommend Hassell Auto Body for your next body job regardless it it is a scratch or a major repair. read more