I had ordered online from the Hat Club, but the hat didn't fit, so I decided to visit their store at Ontario Mills. The gentleman at the hat club who helped me out was friendly and courteous, and refunded my hat. He also had a special pair of two hats for $60, and I was satisfied with the two I bought. I also bought a carry-on hat case that was really light and sturdy. Their merchandise is fairly priced and offers a wide selection. I recommend this establishment to all you sports fans looking for your team logo. read more

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Went on the website, found Navy Dodgers Hat. Well whe it arrived it looked nothing like their Pic on the website. Now to add insult to injury they want to charge me $13.92 to return a hat that had a deceptive Pic on their website. I will never do business with these lying, rude sobs again!! F- read more

Hat Club - Center Hat club Hat nowhere near the normal Navy Blue of the other hats or their Pic on the website OR the same hat I saw at a competition! - Accessories Near Me - Ontario, California

Terrible customer service. Staff is so entitled and inconsiderate of their customers. Came to process a quick return in and out, but they decided close early? Didn't even have the respect to open the door and talk to me just waived me off from the register and flipped me off too which is crazy read more

When I walked in I was very sad. Usually when I walk into Hat Club something catches my eye. Unfortunately today I didn't like anything that was in store. I hope new and better products come in store soon. read more

Since the main website has nowhere to review, this will work. Recently Purchased the Dogtown collection Padres hat that I patiently waited for to drop and it came with a Pick in the Fabric. I emailed immediately and asked for a exchange. No response back, so I double emailed today (Monday) and Of course by the time the responded to my email, size 7 1/2 is out of stock. all they offered me was a Refund, only once it's deemed "defective". What a JOKE this company is. TRY QUALITY CONTROL INSPECTIONS BEFORE YOU SEND OUT PRODUCT. read more

Hat Club - Accessories Near Me - Ontario, California

i ordered a los angeles dodgers hat this past monday for overnight delivery via hatclub.com. my hat was ordered, placed, and fulfilled by this store. had been picked up from the ontario mills location. my package arrived, and it was a los angeles angels of anaheim hat. i called the store and spoke to the manager blake. the manager and staff was very inconsiderate, condescending, insensitive, rude, and disrespectful. the manager and his team didn't own any responsibility or accountability for their mistakes. i spent an extra $20.00 to get it sent overnight. blake and his team had no empathy or sympathy for my situation. the hat club displayed horrible customer service and communication. read more

Hat Club - Accessories Near Me - Ontario, California

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I ordered a hat from Instagram on December 5, and I still have not received my hat till today! I have sent numerous emails asking for a tracking # and the only response I got in return on Dec. 15th is " due to COVID that they are experiencing normal than higher orders at this time" as that is understandable, all I asked for was a tracking # to be provided to me so that I could be able to track my order and that was never provided still till this day SMDH !!!! good luck ordering from this vendor. read more

DO NOT SHOP AT HAT CLUB!!!! they messed up my order TWICE and they are not responding to my emails or anything. first time that I ordered they never shipped it and the second time they send me a wrong hat. SO DISAPPOINTING AND FRUSTRATING. read more

The guy that helped me was very nice and I like that only 6 people are allowed in so there's enough space between people. The dude helped me find my hat size since, I didn't know my hat size. Overall nice place and great employees. read more

Hat Club - Los angles dodger's cap - Accessories Near Me - Ontario, California

Rude rude rude!!!! I went in there looking for a hat for my boyfriend and they were rude rude rude to me - i think it may have been because i interrupted a conversation between the two girls working there about how their Thanksgivings were. I asked them if they had any Oakland A's hats because I didn't see any. The girl behind the counter rolled her eyes at me and said - "what kind of hat do you want?" Stupidly ( I guess), I replied "Um, a baseball hat. . ." To which she rolled her eyes again and listed off zelcro options and hard bill and this and that. I just wanted a basic baseball hat, she didn't need to make me feel like an idiot . . . That was totally uncalled for. And, just a little reminder for that girl - you work there to provide customer service. It is your job to help me and to LIKE IT (or at least pretend to). I worked in customer service for 10 years and there is never ever an excuse for acting like that towards a customer. read more

I don't even know where to start with this store. This is like a candy store for men! They do not have a loyalty program though which I think is bizarre because most hats run you 44$. They also don't typically have sales only certain hats go on sale here. Most of the hats offered here are hat club exclusives. So the hats with a pin saying they're exclusive means that someone from the company helped design it and it isn't found in any other store. That is pretty cool and the only reason I keep coming back to this store to purchase hats. Because if they just sold basic hats Lids has better deals. Overall this is a dope little store that will definitely make you fall in love with hats. read more

So I walk in and the two guys working are baked I'm mean I was surprised they were still standing. So I say hey a need a pats hat an I tell him the size. One Dude for off the grab it and the other guy starts up selling the box and the spray protect and its a gift so I go for it Then he starts showing me hats that were on Sale then they handed the bag to me. I get home and its the wrong team. I tried to take it back but because the tags are off an it was sprayed I can't return it. Stay away from this place until they can hire people who know their teams or sober people. read more

Great selection of hats, even some hats that are listed as out of stock on their website can show up in here. Found myself a nice 1908 style Cubs cap that I otherwise wouldn't find at a lids or other sports gear store, there's bound to be a unique hat you'd be tempted to buy. Of the two times that I've been there, the staff has been pretty friendly and willing to help (especially when it comes to finding sizes and reaching for those really high up caps). The staff definitely know their stuff about hats and are enthusiasts about what they sell as well. The store is well kept and is easy to access, atmosphere is great as well if you don't mind hip hop. If you usually buy hats, I highly recommend checking this place out, for those of you who haven't, I'm sure the staff is more than willing to help. read more

Great atmosphere! Came in and everyone made me feel like I've known them for years everyone was super friendly and you can tell they are comfortable with each other and the customers. They were great with suggestions especially for someone like me who knows nothing about hats. Definitely better selection then lids. read more

Stopped by today to look at Dodger hats and the gentleman working there was attentive and friendly. They didn't have exactly what I was looking for but they had some nice hats. read more

I didn't give this place 5 stars because... well, it's just a hat store. If they had given me a foot massage then yeah, I'd add 1 more. Went in looking for a particular Angels hat. I told the guy that it says "Angels" on the front (duh), and it has script-style writing. He pointed it out instantly. Very helpful, and the protective spray for an extra $1 was pretty nice. read more