Haha. I wish I could leave a negative 1, but cant. My sales rep was quite special. Truly condescending, a liar, manipulator, not a professional. Facts spoken from this guy we only facts that were good for him to know qualifying him as the 'best' of the worst used car salesman in town. Hatch Senior management obviously groomed this guy. Tells a lot about Sr management. Dont forget to observe the repair shop where two employees were screaming at each other in front of customers. The italian looking hothead was condusive to the entire Hatch environment. An embarassment. Had to leave the premisces. It was truly enjoying & fulfilling shutting down a non-factual blow-hard sales-rep as needed. He will push paper signings upon onset visit. Please dont sign anything prior to a final decision on your part. Sorry, I did leave a deal due to poor business practice and an ignorant domineering sales rep. If you have little experience in purchasing cars, this guy will financially rip the carpet from underneath your feet. Your finances will be hurting. I could no longer trust this company. Had to leave. Not recommended at all. For new & used cars and trucks, head down to Arizona Chrysler Dodge Jeep Ram in Show Low Phone: (928) 537-8885, you will find friendly knowledgable and professional staff. I highly recommend giving them a chance. You wont be disappointed. read more

Absolutely worst car salesmen I have ever dealt with. Terrible experiences from me and friends. They lie and make you feel uncomfortable. Don't go here. read more

I spent $23K on a used Tundra last year. One week later I had a dead battery. I called the dealership and was told I was on my own. I spent $23K and they wouldn't spend $100 for a replacement battery. I'll never buy from Hatch Toyota again. Congratulations Hatch Toyota. read more

Came in simply to redeem a code off a mail-in flyer, met with Ron, he made our FIRST EVER car buying experience beautiful. Bent over backwards, jumped through hoops, made magic happen behind the scenes, and brain stormed with us to get through some of the obstacles we faced. If not for him and a few of the other members of the staff, we wouldn't be enjoying our brand new car. Thank you again Ron, Seth, Chaz and Mike, without you guys we'd be in a rougher patch. You want/need to buy a vehicle, call these guys or come in. They'll move Heaven and Earth for you. They even were kind enough to tow my old car back to my house for me at no charge. Again, these guys are one of a kind. Just great. They paint a much better, much more modern picture of your typical car salesman. read more

So I called This dealer Looking for a four-wheel-drive diesel truck the salesman Hector told me they had one they were in the process of taking in on trade-in he called me a little later to ask me if I wanted to come and see it I said sure I get there the guy who traded it in is literally still cleaning the truck out so we had to wait for him to finish then he took me on a test drive in the truck and asked me what I thought I told him I would like to see the truck once it's cleaned up and gone through a safety check he said that was fine and that had to be done anyway before they could sell it also had to make sure The other deal was fully finalized that he would call me as soon as it was ready when I sent them a text the very next day to find out status he did not reply so the following day I called and talk to another salesman he had informed me that the truck was no longer there at the lot and they already sold it but it had completed the safety check I was extremely disappointed I did not appreciate the no phone call by the salesman Hector or Even reply to my text and let me know it's no longer there then be cleaned they had another truck there that was for the owners (Chaz Hatch) and that he did not want to sell but he wanted to keep for his personal collection but the guy I talk to the sales manager and he okayed to sell the truck to me I think it's funny because why would he go over the owners head and sell a truck if it was part of his personal collection I think it's a sales tactic which is a joke I've been in sales for over 20 years I don't have time to play games not only that but then I seen the truck listed on CarGurus for sale a 2004 Dodge 2500 for 30 grand WOW I guess if you really want to go to a circus thing come to the dealership you'll see a bunch of clowns and lots of jokes !!!!!! read more

CAn you give a negative rating??????? ******WARNING******* Foul Language ahead!!!!!!! I finally bought a car from a dealership. Had the vehicle for less than an hour and it broke down. Took it back to the dealership (piece of S**T Hatch Toyota!!!). They spent 3 1/2 weeks trying to repair the water pump and then for some stupid f*****g reason, decided to machine the head, (note...according to Toyota they are not supposed to). Gave the car back to me. I had the car for 5 days and it broke down again. Their fix blew up the engine. Water pump failed, head gasket leaked, Thermostat locked close. Different dealership has spent 3 weeks trying to get Piece of Shit Hatch Toyota to pay for the damages. They claimed it was not their fault. Toyota Company themselves sent in their Technician to tear apart the engine and make findings. Found F*****g Hatch Toyota (piece of S**t) service department violated repair standards by machining the head, piss poorly installed the water pump and f****d up the engine. Now my car that I have owned for 60 days, but only had in my possession for 5 dys, is torn apart and Hatch Toyota is refusing to take ownerhip of their f**k up. Chaz Hatch, and GM Seth have failed to live up to common decency and take ownership. PIECE OF S**T INCOMPETENT F*****G HATCH TOYOTA!!! read more

We had scheduled a car rental several weeks ago and the day before we were to pick it up they call and let us know that what we reserved wasn't available anymore. They got us a replacement which was nice, but it was smaller for the same price. We really didn't have a choice so we said okay. Well, today we go to pick it up and they asked for our auto insurance card and we gave it to them, we were expecting that so we handed it over. Then the lady says we don't accept that insurance, sorry. I was waiting for the "but", well it didn't come. I'm standing there ready to leave on a vacation with my family and no vehicle and Hatch was not giving me any options. I heard "sorry" a few times, but still no real help from Hatch. I wish they would have given us some options instead of turning us away with nothing. A little heads up about the insurance companies they accept and don't accept would have been nice to know a month ago when we reserved the vehicle. I plan on not getting another rental or even buying a vehicle from Hatch due to they poor customer service. I would not recommend them to anyone. read more

This is the worst. The General manager was rude and insulting. The dealer that we purchased a truck from was inexperienced but polite. All we asked for was the service records for the vehicle we purchased and the G.M became rude and indignant. Save yourself a lot of trouble and take the time to shop elsewhere. read more

I traded in my truck to get my wife a Camry a few weeks ago still owed on the truck and I guess Hatch Toyota doesn't prioritize paying off the old vehicle so now I'm 2 weeks past my payment due date and my credit has probably taken a hit can't get the finance guys to answer my calls or return messages I'll never go back and would suggest you do the same stay away read more

Everything about this place depends upon the person you speak with. In less than fifteen minutes, Michelle Lugo and Nickie in the finance department got the paperwork going for the refund on the extended warranty I purchased last January. I had been given the run around by Larry who sold the vehicle, and was then moved to finance, but was never "in." He was always just late for an appointment, just going on vacation for the next two weeks, or months. Or he told me I had to drive back four hours to speak with him in person, and I made the appointment, but when I got there he was "Just leaving." he never returned phone calls, never returned email, never had any answers and told absolute lies about how I was to get the refund. Sold the car as a trade in in April, 2022. I have been trying since then to get Larry to work with me on the refund. Apparently the best man for the job was a woman. Actually two women. Thank you Michelle and Nickie. If you really want to purchase a Toyota - and I still love their cars - drive to the Valley and skip Hatch. read more

I went to look at a couple of trucks they had advertised online. When I pulled up I wasn't sure what they were selling... Two women that greeted me were barely covered up, body parts were exposed and the dresses, well, were very short. This made me vary nervous during the test drive due to the fact that she had to keep pulling her dress down and covering up her boobs. She was not a seasoned sales person at all.. Not sure my wife would have enjoyed that if she was with me.. Not very professional to say the least.. I ended up buying a truck at Horne, I wasn't afraid to take my wife there to meet my sales person... read more

We purchased a vehicle back in November 19th. They were kind enough to meet us half way in Payson to purchase the vehicle. We had to contact Robbie in Financial Dept. numerous times for over a month for us to get all our paperwork! And he promised he would email and mail the documents. We finally got our paperwork! Then warranty paperwork was incorrect and we called immediately and was told it would be corrected and they would send & email the corrected document, that was a few weeks ago. I just called 1/5/19 the Sales Manger and left a message (as he was in a meeting). He never called me back, instead I got a text from the financial guy? Saying they have been busy and lots of excuses. Personally I feel in a situation like this a phone call would have been in order, texting is just not good business! and to NOT have the manager call me back I feel is very unprofessional! Doubtful we will be repeat customers and will let our family and friends know as well read more

I have purchased my fair share of cars over the years with the majority of them being from Hatch Toyota. Yesterday I picked up another truck and the experience was first class from top to bottom. Each individual I worked with made the process so easy and very enjoyable to say the least. Bob gave me the deal I was looking for, Tyler in financing was very thorough and knowledgeable and answered all of my questions. Seth the GM went out of his way to shake my hand and thank me for buying at Hatch Toyota (he even threw a brand new yeti cooler in the back of the truck for me). Overall just an awesome experience that needed to be shared. I highly recommend Hatch Toyota to anyone looking to buy a new or used vehicle. I'll always continue to buy from them and refer other as well. First class dealership!! read more

I recently traded in my 2014 Toyota Corolla for a 2017 Toyota Camry. This was the most pleasant experience with a car dealership I have ever had. Rusty Lawson knew exactly what I wanted and was able to get it for me in no time at all. I have purchased pretty much all of my vehicles at Hatch Toyota and would recommend them and Rusty if you want a great experience. read more

I bought a car from Hatch Toyota about 2 months ago and I couldn't have been happier with the customer service & care received. Interestingly enough I have never owned any other vehicles besides VWs and I cannot tell you how happy I was that I made the switch. Most importantly I never felt any pressure or rush, it was all about finding the right vehicle to fit my needs & budget. I worked with Rusty Lawson and he was great! Rusty Lawson provided excellent customer service, was informative, understanding, patient & overall I would definitely without a doubt recommend Rusty & Hatch Toyota! Thanks again guys & I'm loving the new ride! read more

My family and I have bought 3 vehicles from Hatch Toyota. Typically, lots of love and effort until you buy the car. Then....blah. Unfortunately, after my recent purchase of a brand new Tacoma, I withdraw any recommendations of this business. We were called 3 months later asking for money for the license plate refund we were supposed to get that the DEALER was supposed to handle. They said MVD had changed their policy about trading cars and license plate rebates on unused months of registration. However, when I went directly to MVD they didn't know what the dealer was talking about. Something is fishy about this. I have agreed to pay for the rebate I will receive but not the full amount because they waited 3 months to inform me. For a dealership to charge me a $499 documentation fee, they did not earn their money. What upset me the most was the representative from the dealer treated me as if I was a bad customer because I hadn't yet paid them what I owed them. I traded in two cars and I have already made 2 payments. And I'm bad because they didn't do their job properly and tried to blame MVD? Don't think so. If I get factual information that this was a legitimate error I might add one star. To be condescended to by the dealership rep for their mistake is unpardonable. read more

The salemen misrepresented the car that my wife and I purchased. And the dealership keeps blowing us off on taking care of the problem. Dont get caught in their trap. read more

If I could give a negative 5 stars I would! On 07/23/2018 my wife and I went to Hatch Toyota to look at their Highlander models. The one we test drove did not have some of the items we wanted, so while on the test, salesman Erik Mata said he would check Hatch's inventory and see what he could come up with. When we got back from the test drive, Erik had a different Highlander for us to look at. We liked the vehicle, however it was $1650 more than the vehicle we test drove. While still in the outside lot Erik said he had talked to someone inside and said they would sell us the Highlander he found for the same MSRP $39,093 before incentives and rebates which totaled $6,500 as the one we test drove. Once we got inside to work up the numbers, the New Car Sales Manager Antonio Federico refused to honor the deal offered outside in the lot. Also, Antonio Federico attempted to steal the vehicle we wanted to trade in by offering only $1,000 for an original owner 2003 Chevy Suburban which had only 164,700 miles (11,000 miles per year), we declined Mr. Federico's insulting offer on our trade-in. However we reluctantly agreed on a price for the second vehicle and the paperwork was prepared. While signing the paperwork, I was told I was required to sign an arbitration agreement giving up my rights to go to court if necessary, the dealership gave up nothing. I refused to sign the arbitration agreement and was told only the General Manager could approve going forward. Antonio Federico and the Finance guy, LaDon Henderson, (this individual had a very bad attitude) went to talk to the General Manager Seth Gaston, a few minutes later LaDon Henderson came back to his office and grabbed all the paper and said "you don't have to sign the arbitration agreement, the deal is off". The sales Manager Seth Gaston did not have the balls to get off his dead ass and come talk to me face to face, to save a cash sale. General Manager Seth Gaston sat in his office and watched us walk out the door without any attempt on his part to save the sale. Hatch Toyota refused to complete the sale they agreed to. All buyers need to be aware of these arbitration agreements that force customers to give up their civil rights to go to court if there is a problem. The arbitration agreement is only there to protect the dealership, the customer gets screwed. Buyer beware, don't give up your civil rights when you get nothing in return. Americans should not be required to give up their civil rights just to buy a vehicle in America. In my opinion, Hatch Toyota has no integrity, no credibility and no honor. Toyota should be ashamed to have Hatch Toyota represent Toyota's good name read more

My mother took her car to the Hatch Toyota service department for a rough idle. Her car has less than 35,000 miles on it but is not covered under warranty because it is a 2009. They told her she needed new motor mounts and a water pump which cost her approximately $1000. After she got the car back it still had a rough idle. She brought it to me and I cleaned the throttle body for $6 and 1.5 hours of work. It now runs exactly as it should. I feel that Hatch Toyota took advantage of her and I will not recommend them to anyone in the future. read more

Thank you for helping us fix the broken back window of our Sequoia during the big snowstorm!! Would not have been able to drive home without it working. read more

We did not plan on buying a car, we had to take our Corolla in for a recall. I saw a white Toyota Highlander, and thought I would take a look at it. I really dislike buying cars for the same reasons known to all who have bought cars in the past. Michelle asked if we needed help and from there on we had a great experience. I was treated well by all members of the team. I would recommend Michelle to any prospective buyers. Now I am the proud owner of a 2018 Toyota Highlander. From start to finish I was impressed with my buying experience. read more

Go in and see Tyler Laird he RoCkS, got me an aMaZinG deal, honest and straight forward.Thrn ask for Chris KoBold!! Amazing guYs thaNkYoU

Just bought a truck from Hatch. Excellent representation and sales. We priced units in Tucson and Mesa and Hatch slightly beat the price. VERY easy to deal with. We did do our homework and were prepared. Overall a very good buying experience. I already know their Service is excellent. Just one person's opinion. read more

We are traveling and I stopped to get a maintenance check because our light came on. The dufus at the check in said, we are booked up your have to wait an hour and a half. When I said ok. He said, oh wait, we shut down for lunch. He was happy to see me leave. Very unfriendly, and unprofessional. read more

Exchanges by email led me to believe this was going to be a great car buying experience, boy was I wrong when I called to work out the logistics of flying to the area to buy and then drive purchase home. Sales person was as positive as a wet dish rag, glad I did not waste the time dealing with them. read more

I love this place! Everyone is so friendly!! They answer all your questions it's just great! Especially Jimmy Wagner he's the nicest guy ever!! I wouldn't even think about buying a car anywhere else!! read more

I regret being toyota customer,after visiting this place! Worst customer service ever in my life and on this Planet! Liers,Rude people,insulting,after I just expressed my disappointment about tricking me and my neighbor to drive 7 hours that day just to see car I was ready to buy being in back of shop (and 4WD was not even working) they threaten me with Police escort!!!Unbelievable!!! Me and my Neighbor gonna never buy another toyota,Period!!! read more

I have bought at least 4 vehicles in the past from Hatch Toyota in Show Low. Got some good deals, as my credit rating was higher at that time. Got interest rates as low as 5%. Lately I have tried to make deals with them. I have been through some hard knocks recently as the medical bills got out of control. Beware, if your credit score is not over 660, be ready to pay 17% or even higher interest. Next be ready to be put into the basic of basic POS vehicle! So this time around in Dec. 2018 the deal fell through on a new vehicle, after I had been told by GM/AmeriCredit "Congratulations" on your new 2019 vehicle. I have a 10 year work history and about a 600 credit score. In the end it was no deal. So, I needed my $700 down payment back. Told it would be about 2 weeks? Why? this dealer is a multi million dollar dealership! Why should I even need to wait? This has never been explained to me as of to date. It has been 2 weeks. Antonio, the sales manager told me I would be getting refund a week ago, that they will call me and I can come pick up the check. That never happened. I have called Robby in finance and Antonio. Have left multiple messages. These people will not communicate, are rude and very unprofessional! Just because they are a volume dealer does not make their customer service good! Beware! There is no good customer service when you cannot reach anyone there to talk to. Also, they have voice mail set up and never return your call. I thought I would continue to shop there. Hatch Toyota I will never do business with you again!! read more

ruined dash in factory recall. went in for the air bag recall. dash came back gouged and scratched near the front, the edge on the driver side is loose. this is where i bought the car. read more

So Friday, May 10th, my Toyota Highlander suffered a "catastrophic event" during a rainstorm and had to be towed to Hatch, the only toyota dealership around here. The shuttle driver, Mr Gorman, was wonderful. Very caring and concerned. Unfortunately, he's the exception, not the rule to this place. I was assigned to Eric Erlickson, the advisor in the service dept. He was slightly rude in the beginning and actually rebuked the shuttle driver for offering me a ride home because my car was covered in mud and damaged and they didn't want their vehicles ruined like mine. Went to the rental desk and the women there were the most disrespectful people I have ever met. Looking at each other when I spoke and laughing like I was a complete idiot for asking if a courtesy discount t was available. I asked for enterprises phone # they said we don't have it. I asked for a phone book their response "we don't have one". Went back to Eric and commented on Hatch's lack that of customer service courtesy. He became slightly more obliging and gave me enterprises #. Made arrangements and Mr Gorman drove me there. Last week I called Eric and told him I was picking up a few things I needed from my car but not all. No problem. He met me at the car and I took out a few items. He pushed my tarp back inside the car and closed the hatch. Yesterday I was informed my car was a loss. I made arrangements to pick my things up, including items I kept in the car from my daughter, who died two years ago. The adjuster sent Hatch notice they would release the car for tow on May 22. I called this morning to make arrangements with Eric and discovered that he'd released the car for salvage yesterday, the 20th. No approval from me, no authorization, no call to let me know. He gave them a total for storage and diagnostics and sent the car on its way with all my personal belongings still inside. I was upset, he didn't care, wouldn't tell me who took the car, nothing, I mentioned calling the police to make a report he hung up on me. This is the most underhanded, dishonest, stinking thing that I have ever seen done. I am completely devastated that a company, that anyone can be this low. read more

Hatch Toyota, "Cow Town" Show Low, AZ, Service department repeat poor customer service. Failure to properly diagnose; repair. Chris Stearns, service manager refused service to customer on Toyota Corolla when questioned about situation. Seth Gaston, GM, failure to rectify and resolve customer concerns; alienated customer. Chaz Hatch, owner; false advertising, not honoring advertised promotions, not "Happy." Drove 4 hours one-way to Right Toyota, Scottsdale, AZ. Roger Terp, Assistant Service Manager, Toyota trained service technicians properly assessed problem, promptly effected repair, courteous, respectful; professional. Eight hour round trip drive worth the price of peace of mind and additional travel expense to get Right service; Right Toyota, Scottsdale, AZ,the "Happy" place. read more

Worst customer service I have ever witnessed, I get better service at circle K! Let me start by saying that I am a Toyota/Lexus customization specialist, and I buy lots of parts from Toyota dealership nationally, as well as vehicles for my customers base vehicle occasionally. I have a long relationship with Hatch, and Toyota in general, but I will NEVER deal with Hatch Toyota again, they lie, and steal from every customer, and I know people have to run a business and make money, but not caring about peoples safety and blatantly lying about vehicle repairs are completely unacceptable. I would never risk one of my customers safety! read more

I bought a 2014 new Tacoma through Hatch's internet service and flew in 800 miles away to pick it up after being assured nothing was wrong with it. I showed up to the dealer to pick it up and the truck had a clutch malfunction causing a loud creaking/clanking noise.....BRAND NEW TRUCK. I am livid. You would think they would have driven it for me to make sure everything was 10/20 standard ok as a courtesy since I was traveling so far to buy it. Thanks for screwing me over HATCH TOYOTA. You ruined my Toyota experience. BTW, as I write this I have no truck because it is in the shop. Thanks Heather and Jameson. read more

Cannot recommend this dealership from my personal experience. Don't waste your time and more importantly your money at this dealership. On the other hand.....are any of them any better? read more

Found them to be the most unprofessional dealership I have ever had the displeasure of working with. They sell damaged vehicles and highly scratched used vehicles. They refuse to fix or detail any of them, UNLESS you pay full sticker price. They have NO pride of letting a crappy looking vehicle drive off their lot. You'd think that a dealership would want their vehicles looking good driving off their lot, because their name is on the vehicle. I negotiated a deal and asked them to please fix the damage to both bumpers on the vehicle and they refused to fix them. They told me they would only fix the damage IF I pay full sticker price on the vehicle. Save your money and time and deal with a company in the valley instead. They take care of their customers and have more pride in what drives off their lots. SHAME ON HATCH TOYOTA IN SHOW LOW. BUYER BEWARE!! read more

I have been impressed with their honesty, efficiency and the quality of their work. I live in Tucson and travel to Show Low to get work done on my Toyota! read more

I would NOT Recommend this dealer at all. I brought a friend in to purchase a used vehicle (4WD). I/we drove over 3 hours to get this vehicle. Prior to leaving home, he called to ensure the vehicle was in fact still available, and ready to be purchased. We/he was ensured the vehicle was "ready" (cleaned,serviced etc) to be purchased. Once we arrived, we met with the sales person (Michelle). After asking if he (my friend) could see the vehicle and start it etc.. Michelle appeared to have no clue where the vehicle was. She came back to us and said it was in the shop/garage getting a lube/oil. We went into the garage and the Service Manager, walked with us to the vehicle. My friend made comment about the vehicle being 4WD as advertised. The Service Manager said, "no it is 2 wheel drive".. confused my friend showed them the on-line advertisement (listed as 4WD). The Service then said.. "well it is but the 4WD doesn't work".. Needless to say everything went down hill from there. Aside from driving 3 plus hours, after being told the vehicle was ready for purchase etc.. we found the entire team at Hatch Toyota to be rude, insulting, and unprofessional at all levels. They appeared to not understand the issue,asking several times.."what's the problem, it is a 4WD vehicle, it just doesn't work".. These people just did not get it, and where inconsiderate to the fact of our long drive to get this vehicle as advertised. I would NEVER Recommend this dealership, or Toyota for that matter after having a very similar issue with Findley Toyota in Flagstaff, AZ. I am completely "dissatisfied" with the lack of professional/ customer service, and overall SMUG attitude of BOTH dealerships at all levels to include management. Loved my Toyota, but... read more

Purchased my dream truck there. It was used and I was told was thoroughly inspected prior to being sold to me. ME THINKS NOT.......Brake lights for camper shell were wired to the left turn signal, truck bottoms out going over small speed bumps, slip in the drive train, brakes squeak like crazy. The day we bought it, it was raining pretty hard and scary looking skies, so we did not drive it through all scenarios possible. By the time we got home that day after buying it, it was due for an oil change and we had noticed all these other problems. My husband rewired the brake lights himself and changed the oil (which was black), and the air filter which was absolutely filthy. Hatch changed the shocks and that is all they would do. My husband told them it is a weak spring in a strut that makes it bottom out, by they would only change the shocks. Wanted to charge me an additional $1200.00 to do brake job and change the struts. My name is Ann Henning and I approve this message. read more