Arranging a tour or cruise can be confusing and difficult, especially with so many competitors all…read moremaking similar claims. We chose Expedia to travel to Europe this year. We ended up picking a Princess Cruise and related land tours. Dave Branson is our consultant and he took it upon himself to arrange the cruise and our land tours and flights. He did a superlative job. One can only hope that a cruise meets the expectations that the advertisements often pique. In our case, Princess came up short, being that the ship seemed to be out of date in terms of decor and amenities. Food was also inconsistent. The tour advisor cannot be blamed for the failings of the cruise line. Without Dave Branson our experience would have been far different, and probably much less enjoyable.

You can't beat Expedia in Laguna Hills. I love a cruise…read moreship, the luxury, the service, the engineering marvel, the ocean, the food the entertainment. I've been many times for over 25 years and booked direct and with travel agents. Direct is ok for something simple, you know the cruise line maybe and maybe repeating a trip...say Carnival for the Christmas weekend to Ensenada...but my experience is that the pricing is the same whether buying direct from the line or buying with a travel agent. The travel agent gets a small commission from the line, obviously but they are buying at a discount so the pricing is consistent whether buying from the travel agent or going direct. But what you get FOR FREE from the travel agent is often invaluable in the form of advice about a particular line, the cruise, the ports, where on the ship you want you state room and a dozen other question that these experts to provide. The team at Expedia Laguna Hills is great at this. Old school customer service, actually answering the phone personally and helping you RIGHT NOW, not a website, not endlessly clicking for answers you can't find, real answers when you need them. Dave, Chris and others are responsive, knowledgeable, experienced and very easy to understand, very hard to find in our modern world and so great to have them right here in Orange County.

Located at the Dana Point Harbor, Capt Dave has dedicated parking lot. No bathrooms in the building…read morebut 2 bathrooms a skip away. They depart from the building towards the boat 15 mins beforehand so they want you to check in 30mins before (and on weekends/holidays, check in 45mins before). The boat departs on time at the scheduled time, so make sure you are here in the building 15-30mins before your booked time. We booked at 1pm and that's when the boat left the dock. We were gathered at the office at 12:45 to head towards the boat and unfortunately a couple missed their slot because they were not even in the parking lot at 1pm when the boat sailed. Don't make their mistake, just make sure you are parked at least 15mins before the booked time. They were willing to wait 5 mins, but not 30 mins, so timeliness from guests is important as we had almost 30 people on board. As you are led from the building to the boat, they have a pit stop at the bathroom as they warned that the boat's bathroom that can't take toilet paper and can easily clog. Unfortunately the ocean waters was unusually warm when we booked on 7/03 for whale/dolphin sighting so we didn't see any but they have a sighting guarantee so they gave us all a voucher to come back again for free. They gave out a delicious brownie at the end too, so I'm excited to come back for the brownie!

Paid by card online. Capt. Dave's is located by the harbor and offers a lot of parking. I was…read moreeasily able to book online for the 2.5 hour 8 am tour, for my child and me. When we arrived at the harbor, we went upstairs to check in and got the passes to get on the boat. The staff was super friendly at check-in and on the boat (Capt. Matt, 1st mate, Mike, and photographer, Andy.) Everything about the experience was well-organized. The boat was clean and comfortable so it was an enjoyable ride. We saw about 400 dolphins and 1 humpback whale! It was such an enjoyable excursion! I would recommend you bring your own snacks and/or drinks on board if you don't have a chance to eat beforehand, since snacks and drinks are not provided on the 2.5 hour 8 am tour. There is a small snack shack upstairs where you check in if you forget to bring things to eat and drink. I would recommend this tour and would go back.

Oman House lockdown 8/8/26. Pretty active night. Always have a good time with this group. They…read morekeep things going on a good schedule and are a good group of people.

We went on the San Juan Capistrano tour. Heather was an amazing guide. She is a wonderful…read morestoryteller and facilitates a truly interactive experience. My daughters and I had a great time! I highly recommend the tour!

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

Trip Design staff are well travelled folks, who know where are all the good spots to visit…read more They've organized some incredible adventures for us, and were always there to help when we needed to change something. Highly recommend.

After postponing our long awaited trip to Italy due to Covid we just returned Monday, May 16th and…read moreit was absolutely amazing! When i started planning the trip, I knew for sure that I wanted someone to develop a wonderful trip with our input for a dream itinerary and to make this as hassle free for my wife and I. Milica delivered 1000%! It was the best organized vacation ever and everything went smoothly and we saved a ton of wasted time using Milica. I can't say enough about Milica! If you want a great trip start in Rome, then to Florence, day trip to Cinque Terre, then to Milan, day trip to Lake Como and finish in Venice! Gonna have Milica start on next year adventure in Europe!

We had the BEST time cruising Newport Harbor with Duffy Electric Boats! The whole experience was so…read moreeasy, fun, and such a perfect way to spend the day on the water. The boat was clean, comfortable, and had plenty of room for our group, snacks, and drinks! The Newport Harbor views were absolutely gorgeous, especially around sunset. Whether you're celebrating something special, planning a date, or just looking for a fun day with friends or family, this is such a great experience. We're already talking about when we can come back for another Duffy day! Highly recommend!

After leaving a review and a voicemail regarding my customer service concern, I received a phone…read morecall from Brianna who is managing the employees at Duffy rental. She was incredibly kind and helpful. She acknowledged my concerns, validated how I felt about the experience, and assured me that improved staff training would take place so that these kinds of interactions are eliminated in the future. Brianna restored my faith in Duffy rentals, but I still would not go back if Shirley is the face of the company at the boat dock. I was disappointed with how she handled a conflict during our experience. Rather than remaining calm, listening to the concern, and working toward a reasonable solution, the interaction felt unnecessarily confrontational and poorly managed. I understand that difficult situations can arise in any customer-facing business, but employees--particularly those placed in positions where they are expected to resolve problems--should have the training and professionalism to de-escalate conflict rather than contribute to it. My concern isn't that there was a disagreement; disagreements happen. It was the way the situation was handled. Better communication, maturity, and conflict-resolution training would have made a significant difference in our experience. But, again... thank you to Brianna for taking my call on a weekend.

I have tried twice to book the Best Bites of Laguna Beach Tour through Viator. My first tour was…read morecanceled because my tour is pending until someone from the tour company confirms the date and the number of people, and no one responded, so it was canceled. I've put in a second request for a tour for two people on the date I requested, and so far no one has responded, so this one may also be canceled. At least two Viator representatives have called and sent email messages to try to get my tour confirmed, but they've not gotten a response. I also sent a message to the tour company asking that they respond to my pending tour request, but no response. I have given this tour company one star for poor customer service.

Had a great day tour w/ our tour guide Cathy (very warm, friendly & hospitable) & fellow Yelper…read moreLucy T. (thanks girlie for taking me along) =) A fun day of learning new facts & sampling new places which we'd never think of trying in laguna Beach. A foodie lovers day of fun, Yay! =) Places we visited: La Sirena Grill (Organic Mexican) - small samples of salsa & guacamole dip Tommy Bahama (sample of Coconut Shrimp) Candy Baron (No candy samples) Lumberyard Restaurant (No samples) Sundried Tomato Cafe (small sample of their signature Sundried Tomato soup) Cafe Zinc (small sample of bean & corn salsa) Ocean Ave. Brewery (beer tasting $3 extra & appetizers) Pizza Lounge (Pizza made from fresh ingredients) Helen Cope House Dolce Gelato (sample of gelato) St. Francis by the Sea Cathedral Murphy-Smith Bungalow The lifeguard tower Wyland studios I wish they had more tastings of signature dishes from each of the different restaurants rather than just their appetizers & also more tastings in the middle of the tour because I was feeling hungry but by the end of the tour I was so stuffed! =P Tip: There are two parking structures on Mermaid st that are $5 all day parking thats the cheapest & best deal that was perfect parking for this tour.

Disappointed in this company, to say the least. We wanted to celebrate an upcoming birthday so I…read morereached out to them last week using their website's online form and never heard anything back. So my brother-in-law called them directly to inquire about their services. He spoke with Lexie who advised that there is no cannabis allowed in their vehicles and she wasn't sure why Yelp lists that they were 4/20 friendly. Not sure about the previous reviews but maybe the company changed and they failed to update their website but this is just any ordinary transportation service. Whomp whomp.

Professional, fun, informative and laid back. What's on offer here is second to none. I've…read moreexperienced tours before and I've experienced the Mary J, too, and putting them both together is pure genius - they've hit the nail on the head with this concept. Not only was the tour punctual and fun, the clientele and staff were amazing and ever so helpful. I'll be seeing more of this tour! Do yourself a favour and use these guys, at least once.

Great host, very interesting venues and stories. The perfect spot to walk around and see history…read morethat still exists.

We did the Kellog house tour and our tour guide was great. She was very knowledagable of the…read morehistory of not just the house, but the surrounding city/cities as well. The length of the tour was well worth the money, I also know that some stories are passed down through history or just lore. We enjoyed our experience and how everyone got into character/dressed as the era. My next goal is to do the Disney mansion tour. See you soon

This place was so amazing great place to get close to ostrich. The own himself gave my family a…read moreprivate tour it was so informative and all the details he gave us have me so amazed. The location it self it's beautiful near mountains. They also have restrooms and playground for kids. They also have little shop they sell ostrich eggs which are huge and they even have home made honey. Amazing place would definitely be going back!!

Quail Run Ranch is a unique and one-of-a-kind ostrich farm that is basically out in the middle of…read morenowhere. You might not realize how huge and dangerous some of these birds really are, but they average about 9 feet to 12 feet tall and from 250 to 350 pounds. And, they can be quite deadly. During the mating season, the males will instantly try to attack you if you get close. They've got about 6 to 10 different ostriches in separate fenced off areas. If you pay a few dollars for a tour, they will walk you down and show you the different ostriches they have, as well as provide some pretty interesting ostrich facts. Their feet are crazy as they are the only two toed bird on earth. Looking at them it is easy to see how they are related to dinosaurs because it looks just like a dinosaur foot. You can also buy ostrich eggs if they have them available, which are equal to about 24 to 36 eggs. The flavor and consistency is actually pretty good as well and very similar to chicken eggs. They also sell honey and a bunch of other things. Also, in certain times of year, you can go and see the baby ostrich chicks that they raise. If you're feeling adventurous, this is definitely worth a trip, especially if you have kids. This has become a fun stop we started making on our annual visit to the California Poppy Preserve in Antelope Valley. I would call ahead and see what's going on with tours and everything else. Five stars.