Requested service for slow internet wifi - even though I pay for the fastest speed it's terrible in every room except where the modem is. Requested service 7 days ago and got no response. Couldn't even get through on the phone and that's the phone company. Will probably go back to Spectrum. Keith F read more

Customer service is now being outsourced and is largely unhelpful when trying to understand and address issues.

The cable and internet is ok. The customer service is HORRIBLE. I moved and called in April to cancel some services because its only my mom that will be watching tv. I thought I cancelled the internet and additional channels/HD. Apparently, only the internet was cancelled. I asked if he can go back a month or two since my request wasnt completed. The rep said, its my fault because its my responsibility to check my bill and basically, I dont want to take responsibility. OMG!!! I said, it is not my fault that the last person didnt do their job. Anyways, I dont recommend this company. This is ridiculous. Tell me NO, but dont say this is my fault and i dont want to take responsibility. VERY ANNOYED!! read more

This place is ridiculous in person, only 1 person processing equipment returns. Billing office has 5-7 people who are not doing anything and cannot assist with returns, and sends you to a different area that has no one working. Horrible service, only 3 people in line and over 1-2 hours to wait. If I could rate negative stars, I would... this is to warn people who are thinking about using them for any kinds of service, don't do it. read more

As a small business owner, having your internet down is a big deal. This company not only lies when your service will be back on, but then your are forced to wait for over an hour on the phone to reach someone who can help you. To be honest, I'm switching back to Spectrum after this time. Our family went on vacation and they turned off service. Then they want us to pay the full amount even though the bill is not due for a week or they cut the service off. It's not like we purposely didn't pay, we were out of town for 2 entire weeks. So after paying by phone my service is still not back on and it's been over 24 hours. Even after I was told it would be in after a certain time (that was over 6 hours ago). read more

Definitely DO NOT recommend if you want an internet+cable bundle!!! My internet speed tests recently have been under 1mbps. This makes it difficult to load web pages, and the internet has disconnected completely because the connection simply is just too slow. As a college student taking multiple online courses, it is extremely difficult to get any work done with this internet speed so I just go to cafes to finish up my work there. I have called the company twice to request that they fix the issue, but I was met with very rude and unsatisfying customer service instead. I am currently living with my mother, and we keep the modem in her room because it is the most convenient place to keep it in our house. When I called Hawaiian Tel, the woman on the phone told me that since this is a "wireless issue," I would need to BUY a cable to connect my laptop to the modem to fix the problem. I told her that that would be very inconvenient since the modem is in my mothers room, and in response she told me that, "well, you're just going to have to do your homework in your moms room then." This tells me that they are purposefully throttling my internet connection to get me to spend more money. I didn't have the time to argue that day, so I decided to call again the next day. Next day, I call and demand that they fix my terrible internet speed or that I would switch to a different internet company. They said they would, and that was the end of that. That night, the internet speed bumped up to 8mbps, which isn't amazing but it was an improvement. I didn't feel like complaining anymore since this was enough to let me do my schoolwork, and this issue has caused me enough stress already. Next day, my internet is back to less than 1mbps, and it honestly feels like it has gotten even worse than before. I definitely DO NOT recommend picking this internet/cable provider. I will 100% be switching providers when I have time. read more

I switched from Spectrum to Hawaiian Tel because of the 750 speed vs the 100 I was getting at Spectrum. They installed fast and nice set up. Getting at the most 500. In the rooms I am lucky if I'm getting 60. I bought other google WiFi hot spots to help. The bigger problem is that the speed fluctuate wildly throughout the day. My streaming would totally stop randomly then all the the sudden i get 80 in my room. It is not stable. Spectrum was alway stable. So if you want to go through 500 to 80 within a few minutes, it happens with Hawaiian Tel. I call to have them move the router, they want to charge 50 dollars for an assessment. So now I'm not even getting 750 for what I'm paying for (more like 300) And now they want me to pay them to solve the problem of why I'm not getting the speeds I'm paying for. It's ridiculous! I'll go back to spectrum with slower speeds cause at least it's consistent and does not randomly drop out of nowhere. read more

After being a loyal Hawaiian Telecom customer for over several decades, I received my monthly bill for $460 for the same services I paid for at $160 for years. After finally getting a return call after waiting several hours with no answer the previous days, the agent was willing to put me at a promo plan at $232 (a $70 monthly increase). After trying to bring it down, she then offered $217 (a $40 monthly increase). Is anyone getting the same ridiculous monthly price increases? Who is will to pay for such an unfair price increase? Is there any action consumers can take? read more

We have given Hawaiian Telcom so many chances, but recently they've proven once again how bad of a service provider they are. My family's promotional prices of service expired, which is fine. We cancel our land line to reduce the cost monthly, so instead of $88, we pay $73. The lady on the phone confirmed the amount we will be paying monthly which is $73, and then this month we are given a bill charging us for $188 and the charge doesn't even make any sense. It literally an extra $102 for the same internet charge. My mom went to their office to tell them about the mistake and was told that someone would call her/me to help fix this "mistake" yesterday, yet all day no one did. Canceling for sure and switching to spectrum smh read more

I would not recommend Hawaiian Telcom! Extremely poor customer service. When you attempt to call them you are on hold for a long period of time. They do give you the option of contacting them via Internet. When you do, they state they will get back to you within one business day, but they never do. My phone service went out in September after heavy rain. When I contacted them to notify them that I had no phone service they stated the earliest that they would be able to come out and even assess my problem would be in four weeks! After several weeks had gone by I contacted them again to make sure that they did not forget about me. Someone finally came out to assess the problem. Apparently the problem was on the main phone line on my entire block and several of my neighbors were affected as well. The Hawaiian Telcom repair man stated he could not fix the problem, and then left. I was not given any options or solutions to how to get my phone working. I contacted Hawaiian Telcom several more times to find out what my options are as I still had no working phone. No one ever got back to me, no one gave me any solutions, but they kept sending me bills. I finally canceled my phone service altogether and switched over to Oceanic cable after having no phone service for two months. read more

THIS IS WHAT HAWAIIAN TELCOM IS CURRENTLY DOING: Name: Kevin Callahan Email: recondoc91@yahoo.com Contact Phone Number: (808)282-0354 Request Description: I AM OUTRAGED! I canceled this terrible service over a month ago for several reasons. First: The Tech left my home office a mess when he set it up; spaghetti wires everywhere. They had to send another Tech out to bind up all the wires! Nothing ever worked properly and I canceled. I PERSONALLY DROVE TO THE KAPOLEI OFFICE and TURNED IN ALL EQUIPMENT!!! Now you send me a Bill for over $650.00...THERE'S A MISTAKE; that lady better have done her job and recorded that equipment as returned! To top it off...the first Tech said he couldn't put his ladder on the HawaiiTel Pole that was already leaning over because it was shaking and unstable...he called his Boss twice! Nothing was ever done. I called HECO and begged for help before YOUR POLE crushed my home and killed us! How Dare you accuse me of not turning in your junk equipment. I want someone to call me immediately and straighten out this erroneous Bill!!!! read more

I been trying to get in touch with anybody,I tried calling,emailing and chat but no luck.I left a message but nobody calling me back . I been wanting to cancel my service since middle of March and I already disconnected all my cable boxes and modem and they still charging me for the next month. They should close this company down. read more

Hawaiian Telcom - Waiting again - Internet Service Providers Near Me - Honolulu, Hawaii

We switched from "the other guys" that we had been loyal to for the past 10 years but after the lies about slow internet and having to purchase their modem when I already had my own top-of-the-line modem, I wanted out. So you can imagine that once I found a cheaper price for the same service I currently received, I jumped ship and hit up Hawaiian Telcom (HT). First Impressions: I started an online chat with a representative because I wanted to ease myself into the relationship, know what I am getting myself into. I double-triple checked that my modem was OK to use and that I would not be stuck in a contract. I confirmed pricing and any taxes and fees to ensure I don't get billed mystery fees later. I told them I would "think about it" and ended up calling the next day. We talked, and agreed to start the relationship in 2 weeks. The Break Up: I called my current guy which I referred to as "the other guy" above. They didn't take it too well. Apologized for the misunderstanding from the non-local rep that previously told me my modem wouldn't work and I would have to buy/rent theirs. But at this point, I had one foot out the door. They just couldn't match HT's price and service. We agreed to officially end the relationship in 2 weeks...you know after me and HT are "official". Honeymoon is Over: HT came and said they couldn't set-up because of weed overgrowth and that they would send a crew out to clean it then return to set-up within 7-10 days. I had to call my current guy and tell them to hang on for another week. 7 days pass and no word - did they forget about me? It wasn't looking good for just the beginning of a relationship. Their customer service isn't 24/7 so I had to email. Didn't receive a response but then the next day they had come and cleaned up whatever had to be cleared. Customer service called and said the soonest they could make us official was another week out. Had to call my current guy and again tell them to hang on for another week! So finally, today we are official. Things are running smoothly and in fact, HT is faster than "the other guy". Despite taking a MONTH from inquiry to being official, I give HT the benefit of the doubt that it'll be smooth sailing, here on out. Other: +Local customer service. +Competitive Prices. -No 24/7 customer service. [100 Yelp Review Challenge 2018: 36/100] read more

If I could there would be a -5 stars for this company. Poor customer service, service, and communication. We made the switch from the other guys to these guys over a year ago. BIG mistake. We signed up and was attracted to their "lifetime" package that they had offered. I get some fees cannot be controlled. But, when I went to check on our billing I found out after several calls to their customer service that our STARZ package was for 2 years, and our whole home DVR is also for 2 years. That was not the original agreement we had with Hawaiian Telcom. When we set up the service it was agreed that we would have the whole home DVR for the life of the service. Now they are backing out from the original agreement/terms. Not good business and a lack of integrity by the company. Service issues, we consistently have our DVR and internet "dropping" off line and have had numerous service calls and visits to "trouble shoot" the issues. Lack of service technicians results in half a day wait times for them to come out to your residence to provide a service call. When you call them they let you know that your scheduled service time is approximate, so this means you will be at home half the day if they do not come to your home first. Bad service and even worse customer service and attention. You will pay a little more with Spectrum, but in the end the time and head aches you will deal with will be less and probably worth it. You get what you pay for is exactly what you should remember if you are thinking of switching from spectrum or other service provider. Once the honeymoon period is over, be ready for declining performance on all fronts with this company and increasing cost on your part. read more

After 3 years and jacking up my bill by 33%, increasing my bill by $50 per month, today Hawaii Telcom decided it was a good idea to disconnect my service without notification after being only 9 days late. Then they tried to extort the next months bill, that wasn't even due yet, before reinstating service. So, I asked to speak to a manager, but was told they were not staffed properly, that there was no on available, and that they'd try to have someone call me if they decided to come in. This is exactly why there are anti-monopoly laws, to stop crooks like you from extorting the public. read more

By far the worst service of any company in the islands. I tried calling several times, was on hold for almost 2 hours, never did get through. They don't deserve any stars! I need to cancel my service, I decided I will just go down to their office I e on Bishop Street and see if I get better service there....stay tuned for an update on what kind of service I receive. read more

Recently a car hit a cable wire from our house and we needed it to get replaced. When I came on yelp looking for telecom's phone number I was terrified at their reviews. I thought I would be on hold for hours. However, in the two times I've called them I only had to wait 5 minutes for one call and the other I was speaking to someone immediately. They sent someone out to my house twice. The estimated time on the first arrival was 8am-1pm and the second from 1pm- 5pm. Huge windows of time, but to my shock they came right at the start of both times scheduled so I didn't have to wait all day wondering when they would come. They fixed our cable and all the workers were very friendly. Previously I have had nothing but bad experiences with cable companies, but I was pleasantly surprised this time around. I hope they continue with this customer support in the future. read more

Does someone in your household suffer from Television Withdrawal? You know, T.W.? It's a pretty serious issue. Trust me, I know! I live with "that" person! In this case, it's Hubby. He definitely loves his television...you name it...news, Hulu, Netflix, sci-fi series, etc... Or even just to have "back ground noise" is important, therefore, the beloved service is a must! Knowing our move out/ service ending date was coming up, I decided to get my ducks in order by contacting customer service. Easy-peasy. Dang! I wish I had known to do this before when we were getting ready to move-in because it would have saved so much time and aggravation back then. My review is solely based on returning equipment. Before anything else. Contact customer service first! Do it either by calling or through online chat. Trust me! It will make your experience so much better. Even as I was chatting with the representative, my phone locked up, lost my chat conversation and I figured I'd have to start all over explaining everything. Nope! Once I was reconnected, the SAME representative was able to get back in touch with me. Explained what I needed to bring in, the location nearest to me and where to park (in back lot, which stalls and parking validation). I told them what date I wanted it shut off and they said once my equipment was received, I would be good to go! So...the actual experience...There were 2 people in front of me when I arrived at this Bishop Street/Downtown location and one customer service lady. I figured it was gonna be a little while. Sort of a congested area with tons of cardboard cutouts which probably could be narrowed down because the one downside is. No chairs. Really? Ok, I'll stand, no problem, but chairs would be a really, really nice, easy to add feature? No? Maybe add in a ticket counter too? I don't know, I guess I've had a few places to wait in line before and that always seems to work well. The lady at the counter quickly processed the other customers and before I knew it I was at the counter. Less than a 10 minute wait. She was able to look everything up by just scanning one item, saw I had a cancellation order already placed (and kindly appreciated that I had requested it earlier), then processed my equipment, I received a receipt and was done in less than a few minutes. I think I could have almost skipped with glee out the front door because I was thinking the worst upon walking in but chose to save it until after I was out of eyesight of the front security guy working the main desk area! read more

Hawaiian Telcom - Catching up on some Prices Right while I wait?!? Forget about chairs...I'll stand :( - Internet Service Providers Near Me - Honolulu, Hawaii

I'm getting fed up with Hitel and ready to switch to just internet with them or Spectrum. I signed up in 2017 in a locked in forever rate at $113/month they said. Then the price increased and their excuse was. Negotiations with channels/companies. Then I did add the red zone package. New price total $177. I just recently canceled the red zone (bcuz redzone pau already) my new price. $180. Htfdtw? I'm mind boggled. I cancel a package and get charged more with less channel? Hitel is getting ridiculous. read more

Bit sure if it is because of COVID but i called customer service yesterday to address a problem with my account and they were very responsive. Picked up the phone in two minutes. Huge improvement! read more

Hawaiian Telcom techs have always been super helpful and definitely know what they are doing. Setting up our system 4 years ago was a breeze. We had one issue following that, but a tech identified the problem very quickly. That, however, is the only positive thing I can say about this company. I want so badly to "support local" and I switched from Oceanic to Hawaiian Telcom for the fiber optic internet. Over the years, they have made numerous errors with billing. I've had to painstakingly sit through the prompts to always be told the call volume is higher than usual. I always request a call-back which consistently comes in at least double the time promised. Every time I get called back, I get a recording that says all of the lines are busy and end up holding again for 10 minutes. Not impressive for a telecommunication company. So, any issue you have, you must plan to dedicate 2-3 hours to be available to take that call. Just last month, my bundled promo package expired. My new rate is $86.81 more than I've been paying for 4 years. A similar package, but with faster internet, was being offered to new customers at $21.95 less than what I was paying before, but I was told I wasn't eligible for that. What a way to thank your customers for being loyal, right? When I called to ask about new promotions, I was met with irritation and some pretty lame talking points about what a great value I was still receiving. The representative priced out all of my options. The most affordable one involved moving from their highest cable package to the lowest, which was still $11.46 more than my current bill. I asked to speak to a manager and was told one would call me. I waited a month and no one called. My new bill now has an additional $210 added to it because apparently another promotion ended. So in two months, my bill increased $296.90. The new customer service representative has informed me that there is no way to speak to manager and that you cannot go to a physical office to get assistance either. I asked why I wasn't notified of the significant second increase to my bill on my statement or during one of the two phone calls I had placed to Hawaiian Telcom to discuss billing in the last 3 weeks. I was told that it's written on my statement. I did find a notice about it, but it was confusing that it was happening two months in a row for two different increases. The dollar amount increase is listed no where. I've decided to move to Spectrum because the poor customer service with Hawaiian Telcom is unbearable. I feel sorry for their employees who clearly have nothing to work with and their supervisors and policy makers face no accountability because they cannot be reached. That must be a very frustrating work environment. The bonus? While on the phone with Spectrum (they've consistently answered with no hold time) I had to ask the rep, Hulu, to hold on a minute because my son who is distance learning at home had a question. She was SO generous and kind about it. When I got back on the line with her, she let me know that Spectrum has a special where they cover your internet fees for two months if you're working from home or learning from home due to covid-19. I couldn't believe it. During a global pandemic, Hawaiian Telcom tried to increase my monthly bill by nearly $300 as a penalty for being with them for 4 years. Spectrum has gone out of its way to help. I'm so happy to make the change. I don't wish Hawaiian Telcom on anyone. read more

Kelsey with technical support was extremely helpful in getting my internet connected. I also appreciate the great internet service (until I unplugged the modem to move it and failed to remember where the plugs went). Mahalo! My only complaint is in the auto-mated "call back" system that had me on hold for over 20 minutes with the most annoying instrumental music. read more

Wow! Did they cut back on personnel? I am still on hold for customer service. It's been 43 minutes and from the comments I see that wait time can be up to 2 hours! It's frustrating I want to upgrade my internet but is Spectrum customer service better? read more

I signed up with a Hawaiian Telcom in 2017 just in time to be grandfathered into the "lifetime guarantee" plan or "for life" plan. Ya for me! When calling to get the plan setup they went over the details. Of course they said they could not control the taxes/surcharges/regulatory fees. That would be the only thing that could increase. I understand that and agreed. I get my bill for this month and it has increased by $4.95/month ?!!! "Due to increasing operating costs, we're unable to continue absorbing the expense of the wireless gateway that brings service into your home." FYI, it has never been physically serviced or maintenance so I'm not sure what cost they are talking about. Maybe they are talking about software updates and pushes? $4.95/month / $59.40 per year not including taxes per each customer account seems to be excessive for a job like that. In the past I had my own gateway. Was simple to periodically check for manufacture updates and push them through. Why so much for such a simple task? Operator I spoke with said the charge was always on the bill however has up to now has been shown as a credit. I looked at my previous bill and I see nothing of the sort. It was never on my account to begin with. To me this is addition or change to my current plan. What happened to the lifetime price guarantee??? I'm extremely unhappy about this.....about time to make a change. read more

In the past 2 weeks I called Hawaiian Telcom local number only to get disappointed. First I called waited 1 1/2 hour for someone no answer and had to hang up. Second time waited 1 hour something came up again and hung up. Went in person to try to resolve the issue and they helped me came home and found out it was never resolved. So I called again they said wait is 20 to 30 minutes it's past 32 minutes still no answer. What kind of service does Hawaiian tel provide. I'm a very unhappy customer and still haven't resolved my issue. I went again to the office for the second time because still having internet issues. I found out I was calling The wrong number and the lady that helped me a couple days ago didn't do what I asked her to do. In other words I wasted a lot of time and had to drive all the way to kapolei 2x for nothing. Because they can't help Me there and I have to call another number to fix it. This a too much headache and don't know if I should stick to Hawaiian telcom. Who can't even do their job correct to begin with. And what company let's customers wait over one hour and don't even answer anyway. read more

There customer service is extremely poor. Getting through to ask a question is impossible. Hawaiian telcom has better tv cable reception than spectrum. Still, spectrum customers service is way better. Everyone that just rather watch tv. Spectrum is the way to go. Hawaiian telcom needs to work on their customer service read more

we've been customers of Hawaiian Telcom for years. When I needed customer services its been poor at best. I need the J hook replaced that holds the line from the pole to the house. I was told it is my own responsibility to fix. So they want and old man to climb on a ladder and hold the line with one hand and re-hook onto a new J hook. So it better to let the line fall and damage the whole line into the home rather than replace the anchor? Moving to another company with better customer service. read more

We had a minor problem with our Hawaiiantel bill and we called into Hawaiiantel to resolve. We love the ability to give their service our call back number so they can call us back when a customer service person becomes available. About 20 minutes later the phone rings and I am quickly connected to Lena . Lena was soooo helpful. And friendly! She has a great smile in her voice and found out how to remedy our problem. She also told us about a new Hawaiiantel benefit they offer where a technician will come to our home and analyze the WIFI strength inside the residence. And then she got us an appointment for the very next day! Wow, Hawaiiantel, you are great. We have been Hawaiiantel phone, internet and TV customers for over 20 years. Thanks Hawaiiantel! Steve in Hawaii Kai read more

Disappointed with communication. And after years of service, there increasing our Bill by HUNDREDS of dollars.

Waiting a month for internet to be finalized. The new service department just keeps me on the phone for an hour at a time and can't tell me why. I can't get to a manager. I would really like to get to the president of the company as they have some serious issues. The customer service people are super sweet but can't help. I have had the fiber line connected to the house for weeks but the engineering department can't get me service. read more

Their over the phone customer service is garbage. Used to be very happy with their service for a few years, and was glad that when i moved, I could keep using them. The installer was great and very friendly made sure everything worked. Had internet for a few hours with no issues. Suddenly I lost service and haven't had it for over a day. I spent over an hour on the phone trying to troubleshoot making sure my signal was being sent tontje correct address since my old address was still listed as my current service address, there was a phone number listed I had never seen before as my contact number. I had to move my entire home computer set up next to my router to plug into the ethernet and be told almost the whole time the issue must be because I'm not using their rented router. Even when plugging directly into their modem, there is no internet connection. So now I have to wait from 8am to 5pm the next day for someone to come and look at their modem. And I'm getting charged again when they did the install yesterday! read more

I have never been more frustrated with a business in my life! Basically scheduled a service appointment because our phone was dead. Waited for the technician all day (8-5) and no one showed up. We called and spoke to someone who said she'd call us back. A technician called after 5:00 and said we have to change our copper wire to fiber optic or else we will continue to have problems. I don't know how he knows this because he never showed up! He said he'd call back with an appointment time. Another lady calls to schedule it. Then the First Lady calls back and apologizes for the technician not showing up and tries to schedule another appointment, not knowing we had just talked to the other two people. The day before the second appointment a lady calls to say they can't do fiber optic cable in our area. She will just send out a repair technician and will call back with an appointment time. Never heard back so I called. I was on the phone for close to an hour. Basically we have to wait 5 more days for the next appointment even though I explained that they never showed up for the original appointment. He just read off a script and said to move forward. Wouldn't listen to my concerns. I'm so frustrated. I can't find a local person to talk to. We will be canceling our service as soon as we can go to Spectrum. read more

This is a follow up. I left a review about all the complications of canceling your service and how I was getting taken advantage of. It took one great worker to help and get my account canceled he credited me back money for the months I didn't use the service (because I moved) and helped me by verifying me through my phone number. Although now it seems like Hawaii Telecom is still trying to charge me for the services I don't use. Calling rn hoping they resolve this. Mahalo for reading read more

If I could rate this a zero I would. Here we go again, no tv service and the bummer of it all is it always happens at the best part! Murphy's law, I guess and given the current weather, it was bound to happen again, I guess. The low rating is not for the lack of tv BUT the lack of customer service when needed! There's a main number to call but it's never working....the call cannot be completed at this time...hmmm...is it because others are trying to call as well?! The other numbers close at 5 or 5:30. Given that the number 643-6111 is a 24 hour number, you would think one would be able to report an outage? Something needs to be improved. We left Spectrum for a reason but they had 24 hour customer service and a special line to report issues. Hawaiian Telcom prides itself on being better but the same issues and not just during bad weather days is occurring. Beef up your after hours customer service. Makes one wonder, if their own main 24 hour line can't handle the calls coming in then really...how much better are they over Spectrum? read more

We have had internet service with HITELCOM for many years now and it was good at first then in the past two years the internet service is just not there. We are constantly having connectivity issues. it seems we can't have more then two devices on at a time that require a network connection. Forget about a connection once the Kindle Fire is on. No other device will not be able to get a WIFI connection. My husband and I had questioned whether the connectivity issues stems from Oceanic Cable making changes to their outside cables in the Kaneohe area. That is when we notice a change in our connectivity. I really would like to be reimbursed for the lack of internet service I am receiving in our home. I'm paying for something I'm not even receiving and this has been going on now for two years. I would hate to switch to another vendor, but if I have to I will. Respectfully, EBK (a dissatisfied customer) read more

Just made the switch from TWC and I couldn't have been any happier. The value you get for your dollar is amazing. (Paid $122 after taxes with TWC for 1 cable box and 100 mbp internet while then $109 after taxes, a cable box for each room in my house, whole home DVR and 300 mbp internet speed after switching) What I loved was the option of going with a current offer after my 2 year offer expires. Something like that was unheard of with TWC, as if long time customers like myself did not have any value. The personal customer service here is impeccable. From the sales rep Tina that helped explain their offers to Seth our installer to the service rep that followed up after installation to see if everything went smooth and if I had any questions. As a cost concious consumer millennial like myself, I was impressed with the value that came with Hawaiian Telcom and the actual PERSONAL customer service I got with a REAL PERSON answering my call vs time wasting and frankly annoying option prompts. Give them a try, if you're a skeptical consumer like me...you won't be disappointed. read more

My current bill is $82 and it has been going up ever since I signed up , I've called multiple times about this problem . I signed up around the first time I posted here and it was supposed to be 49 dollars for life internet and basic tv and dvr . Like I said every time I call they tell me there is nothing they can do and the service has just gone up in value yet i purchased a for life discount ..... they sell you on a false advertisement and then expect that you will keep using them . I will be canceling service as soon as possible. read more

HAWAIIAN TELCOM NEEDS to HIRE MORE CUSTOMER SERVICE PEOPLE AND TECHNICIANS!!! I was having tv issues: connectivity, blackouts, screen freeze, no audio. I tried all day to contact the technical customer service, but I just got put on hold (longest I recorded was 45 minutes) or even when I opted for a call back, that happened 6 hours later and still got put on and kept on hold. Finally, I called very late at night into the wee hours of the morn and surprise! Someone answered. This person was so nice and so helpful in helping me solve the problems. I was given a service request ticket # and advised that, if the problems returned to let Hawaiian Telcom know and they could send a technician out to my residence. So, two days later, the problems returned intermittently and I would really like a technician to come by and check my connection. (Yeah, lots of luck on that! I guess I can stay up to 1 AM and call again. Maybe I'll get lucky.) read more

Great experience at the TV Service Center. Since I couldn't get a hold of any representative on the phone, I decided to go to the physical office to revise my TV/home phone plan that I couldn't do online. Although I went in to the completely different department, Gemina was kind and accommodating enough to explain what I need to do in order to change my plan in my complicated situation. I really appreciate her above and beyond customer service. She really made my day :) Thank you! read more

I would give 000000 stars but no can! ABSOLUTE WORST TELEVISION SERVICES EVER. Customer Service Sucks! I called 3 different times, waited on the phone 45 minutes, 40 minutes, & 35 minutes!, & never spoke to a person bot even once! I listened to the exact same horrible instrument music over, & over the whole wait time, 110 minutes total, w/out talking to any one! WTH? They obviously need workers BADLY... They need to give up the business. I hate to say it but I honestly can't even imagine that they r that busy that the wait time to talk to a representative is 2 - 5 hours every time I call, & if the wait is that long why don't they schedule a call back instead of leaving their customers waiting for hours on hold, w/the same instrumental back ground sound playing over n over the whole time? They should be paying people to subscribe to their services. Their service if that's what they call it is Way too Expensive... 150.00 a month for tv not even special channels, w/absolutely NO CUSTOMER SERVICE, & their app to request customer service is pure Shit, you cannot even request nothing b/c u cannot enter your phone #, & that is required to request anything, & everything, or it won't send/submit. If you want to change your services FORGET IT, especially if you want to down grade, or hook up to a "package" at a kind of more reasonable price, you can't b/c they don't answer their phone ever... I am so over it... Don't subscribe to this company, save yo $$$... read more

Hawaiian Telcom - Internet Service Providers Near Me - Honolulu, Hawaii