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    10 years ago

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    BMW Motorcycles of Jacksonville

    BMW Motorcycles of Jacksonville

    3.7
    (23 reviews)

    Hello. I just purchased a pre owned BMW nine t that was last serviced here. I called to ask about…read morewhat Services got done and what i should consider doing. John Luna was amazing, gave me a lot of good information which will help me as a new owner. Thanks for your time John. I highly recommend BMW motorcycles of Jacksonville

    Terrible Communication and Predatory Pricing…read more Early August of 2025 I had a deeply disappointing experience with the service department at BMW Motorcycles of Jacksonville. I visited seeking advice for seven (7) technical/electrical errors on my 1250GSA. The service agent was incredibly dismissive, refusing to even look at me or listen to the errors shown on the pictures I made from my display while I was explaining them. Without even a cursory look at the pictures and the notes I made, he quoted me between $2,500 and $3,500 for diagnostics, claimed it would take three days on the computer to analyze, and told me the earliest appointment was 6 weeks away. Fortunately, I sought a second opinion at RiderMarket Daytona in Ormond Beach. Their service was world-class: CUSTOMER SERVICE: With one word; OUTSTANDING!! They listened to what I had to say. LOGISTICS: They picked up my bike from my home in Jacksonville and transported it to their shop for free. EFFICIENCY: The entire problem was diagnosed and resolved within three days. FAIRNESS: The total cost was $34 all-in and a staggering difference from Jacksonville's $3,500+ estimate. The beginning of January 2026 I reached out to the Jacksonville dealership via letter to discuss this massive price discrepancy and complained about the arrogance of their service and repair staff, but I have received zero response. It seems they are as uninterested in customer feedback as they are in fair pricing. The service was so unfriendly that I would now much rather drive an hour to Ormond Beach than deal with a team that makes me feel like I should apologize for being a paying customer. It is a shame, as the time I bought my motorcycle there in CASH was actually a good experience, but they have completely lost my trust and future business.

    Knuckle Draggers Motorcycles & Accessories

    Knuckle Draggers Motorcycles & Accessories

    5.0
    (2 reviews)

    1st! Great shop, great staff! Locally owned and operated,the owners are always on hand to assist…read moreyou with any questions or to help. Ms. Ann is so friendly and attentive to any needs in the front of the shop. The guys in the back are great too. Mitch is one of the better metric mechanics that I've met, Jason knows HD's inside and out, while Jack has forgotten more about bikes than you or I will ever be able to cram into our pea brains. Def would recommend anyone in North Florida to stop by KD's for any of their motorcycle needs. Keep the shiny side up!

    This Review is way overdue, In August 2016 my dad and I were heading towards Sturgis South Dakota…read morefrom Fort Lauderdale Florida and we ended our Trip in San DIego California. I notice in a gas station that I had a leak from my Texas Chopper. We decided to stay in this town of Starke. I was recommended from the hotel to go to Knuckle and Draggers. I met the owner and his lovely wife. Also their staff and even friends. He immediately fit me in his schedule he spend a long time with another assistant trying to find the leak. He assessed and diagnosed the problem. He told me that it would be safe to continue our trip with some specific directions. He did not charge me as a true biker looking out for each other. He knew that our trip was important for me and my dad he was a very generous man. I will never forget him. I will visit soon now that I relocated to NC. Shops and people like them are very rare finding. The town of starke is very lucky to have them. This not only reflect on good people, customer service but the sense of a great community. They have a motorcycle festival in this town I hope that everyone that reads this review give him some great business. He is an excellent mechanic very knowlegable I had my repair done and was exactly what he diagnosed. The mechanic was amazed that he gave me great adivice like that. He stated that is hard to find honest mechanics like him. Yes 5 star rating on my book.The amount of miles completed on my ride was 4100 miles with no other problems. He is the true to the biker brotherhood.

    Hawgs & Horses - motodealers - Updated July 2026

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