I highly recommend! I am terrified of bugs & moved into a home 2 years ago that had waterbugs & a…read morefew other weird things (ah!), but started using this company right away & 99% I never ever see any bugs anymore! (If I ever do, they are dead!) They are so patient & helpful with also arranging the appointments with my tenants. I have appreciated them so much these past 2 years!

Excellent job taking care of my pest problem. The service was well priced. I would use again.read more

AJ is the owner/operator and he has been wonderful to work with! He's super knowledgeable and…read morewilling to answer any questions we have. He's very good about responding to messages and communicating via phone, text, and email. 100% would recommend this service to anyone!

I have been receiving services from a local big name company for almost 4 years but have not been…read morefully satisfied with their services especially their customer service. One day a door tag by Healthy Homes was left on my door and so I gave them a ring. I received instant communication and scheduling. AJ the owner came out and provided me a free estimate but also educated me a lot about my home, the creatures impacting my home and just so much more information than I have ever received. He noticed I had season carpenter bees and woodpecker issues which I suspected but was never confirmed by my 4 years of service with the other company. He was also very loving to my 13 yo dog and she warmed up to him fairly quick. The quote he provided me in comparison to the big name company saved me $600/year. This new quote included my detached garage which was never covered. I basically learned I was over paying for under quality service and products. We immediately book the initial service! During the initial service, I received above and beyond what I had even received with the other company's initial visit. I wanted to cry of joy because my fear of bugs is unreal. He just made me feel reassured that I was in good hands. I can not praise small businesses enough. AJ really puts his heart and soul into his small business and that in itself should lead him to having life long customers. Highly recommend!!!!

I highly recommend Getem Pest Control Services. I have used them for a few years now and I have…read morealways been very pleased with them. Technician Mr Robert Smith is wonderful. He is always prompt, personable, and respectful. The staff that handles appointments have always been friendly and easy to work with. I will continue to use them.

Just learned this local "family owned" business has decided customer needs are second to rapid…read moreexpansion, cost cutting, service last approach to customer special needs all based to squeeze more profit. I have been a customer for many years and in the past impressed with the customer focused response to special customer needs. When I purchased another property in the Bayview area 2 previous GETEM technicians could not get it right. I had numerous "water bugs" (roach like pest) encroaching the interior of the home after multiple treatments. This became intolerable when the Roach like pest were now found in the beds. It was not until a seasoned 20+ year veteran GETEM employee carefully surveyed the home and quickly changed the pesticide approach eliminating any more ROACH like pest in the beds. 2 weeks ago I was offhandedly informed due to "route software" my home would be serviced by a different technician. The uncaring unresponsive "Amy" who manages calls showed no empathy or compassion. She simply showed intolerance to a customer's need to have a seasoned expert to continue servicing the home to prevent ROACHES in the bed. The request to have the seasoned technician continue was not unreasonable given the "route" was adjacent and would not require additional time or expense. The new business model of GETEM is SCREW-THEM (loyal customer). I have moved my pest services to another "family-owned" pest control business who responded within hours and whose service was superior and more affordable. Maybe my $1,000.00 a year residential account is not worth an effort to a corporate greedy company. Final parting words from GETEM ...."I am sorry you feel that way" which sum up the new business model. New Business Name should be "For-GETEM"

I was horrified when I spotted a flea on my cat. After searching and checking reviews, I contacted…read moreMr. Creighton. What a kind gentleman. He is a consummate professional. Knowledgeable and thorough, he met and exceeded my expectations.

Thomas was personable, professional, responsive (called within an hour after I initially reached…read moreout), came to my home within 2 days of our initially speaking, and actually began treatment on my home that same visit! IMPRESSIVE! The paperwork, and my signature, was done via email and electronic signature. EFFICIENT!, The initial termite treatment requires the city to mark off the lines in my yard. His being so proactive, the city wire/gas line marker had also arrived, prior to Thomas, and did their markings. Again, IMPRESSIVE! He ensured I understood costs, treated the home, and communicated with my wife well on a myriad of things. PROFESSIONAL! DEFINITELY am impressed thus far, and am looking forward to the continuation and sustainment of the quality received!

TALENT was recommended to me by a neighbor. It seems like we have all gone with Talent Pest Control…read moreto protect us from all of the critters around here. Today is the first day of a two day project being done around the house and attic with new insulation. They all have been professional and friendly. They are very understanding of military families and are supportive. I really feel confident about their work. They have been responsive and efficient from the consultation to the project. It's been overall a great successful experience.

Previously, when first encountered them I gave a "good" review... things have changed terribly for…read morethem!! I notice din "pest control services " with them for at least a year, the techs came, BUT NEVER went in attic or crawl space... the foreman admitted as much. No pictures, no sounds of them in those spaces/. Then they asked to come out for a "free" inspection. Suddenly they found multiple pest issues...keep in mind they have been out to me every 90 days..!!! The foreman kept calling, but now he said he was the owner, he in the past said the owner was not involve anymore with company!!!! Beware of this business, I have called our AG of Virginia, and warn anyone in using Talent, or calling them. feel free to contact me for more info....

Had pest control services today in my home in Virginia Beach with David Shafer. He was very…read morepolite, kind and thoughtful of my animals and children and any concerns I had. He was thorough and quick also. Nice and easy. Thank you

Project Overview I rarely leave negative reviews, but after…read morespending nearly $16,000 with Universal Pest & Termite, Inc., I feel others deserve to know about my experience. I hired them to remove a serious rat problem and encapsulate my crawl space. The salesperson, Brandon, did an excellent job explaining the process and setting expectations. Unfortunately, almost none of those expectations were met once the work began. Communication Issues The project started late, and throughout the job there were multiple days when no one showed up without any communication. I repeatedly called and texted Brandon looking for updates, but getting a response was difficult. Eventually, I had to contact his supervisor just to get the project moving again. Work Quality When they finally said the work was complete, I decided to inspect the crawl space myself. I'm glad I did. I found areas where insulation had not been installed correctly and sections that had been completely missed. To their credit, they agreed the work was incomplete and came back to fix it. However, it makes me wonder if those issues would have ever been addressed if I hadn't crawled under my house myself. I also discovered ductwork that had been knocked down during the job. Despite reporting it, no one came back to repair it, so I ended up fixing it myself. Pest Control Results What has been even more disappointing is the pest control service that was supposed to follow the encapsulation. Since the project was completed, I've actually seen more rats than I ever did before, along with an increase in bugs. I eventually started treating the property myself because I wasn't seeing results. On the few occasions they claimed they came out to spray, the visits lasted only a few minutes. It takes me nearly one hour to thoroughly treat my property's perimeter, so it's difficult to understand how an effective service could be completed in such a short time. Final Verdict This entire experience has been frustrating from beginning to end. For the amount of money I invested, I expected professional communication, quality workmanship, and reliable follow-up service. Instead, I had to constantly follow up, inspect their work myself, point out incomplete items, and even make repairs on my own. I hope Universal Pest & Termite, Inc. takes this feedback seriously and improves its communication, quality control, and customer service. As for me, I cannot recommend them based on my experience.

Nice guy and so far we have seen less bugs and he has 2 more service treatments to go. Right…read morechoice!!

I did want to update my review and add an extra star. They did reach back out apologizing and…read moretaking ownership for not responding. That was not necessary but greatly appreciated.

So it has been a while since we signed up and we are very happy we did…read more Our technician Dennis has always been and continues to be courteous, friendly and professional. We are so happy he is our tech and because of him and the wonderful customer service, I have spread the news of your company to family and friends. Keep up the great work and please give Dennis a raise!! He deserves it!!

I signed up with Fox Pest Control last month after a route manager came to my door and sold me on…read moretheir general pest plan. During that pitch, he specifically brought up mosquito fogging and mentioned including it in the $49/month price he quoted me as a bundled deal, since my neighbor already received this service. When the technician showed up for the first visit, it turned out mosquito treatment was never actually part of what I'd signed up for. What I'd been told verbally and what was actually in the contract didn't match. The rep either didn't know the difference or told me what I wanted to hear to close the sale, using my neighbors' service as a selling point. Instead of owning the mistake, I got two email responses from two different reps that read like AI-drafted templates with no one actually reading what I'd written. Both leaned on the same generic phrasing about understanding my frustration, but neither addressed the real issue: their own employee misrepresented the plan to make a sale. When I said I wasn't paying extra for something I was told was already included, the reply wasn't an apology or a fix. It was an attempt to upsell me to their pricier Yard Enjoyment Plan, followed by an offer to knock $10 off my current, wrong plan just to keep me signed on. If your employee misrepresents a service to close a sale, the right move is to admit it and either honor what was promised or cancel the account, not offer a discount to paper over the mistake. Every reply felt like it was pulled from a script rather than written by someone who'd actually read my complaint, which made the whole thing feel worse than if they'd just said nothing. I've since asked to cancel my service outright. For a company with such good ratings, this experience, a misleading door-to-door pitch followed by canned customer service, was a letdown. If you're considering signing up, get every promised service in writing before the rep leaves your driveway, because the verbal pitch clearly doesn't hold once you're in their system.