I bought a 1997 Pontiac firebird in October of 25 and I paid basically full price for it there was…read moreno discounts because the car was supposed to be in such pristine mechanical order on the day that I had purchased it the owner had called that day and did not want to make any discounts said it was already discounted as much as it possibly could have been even though that they have that 500 MI bumper to bumper warranty I didn't even make it home before the checks service soon like came on and I've had Firebirds in the past so I was like oh well it's probably something simple and no big deal well it was a big deal it has been repair repair after repair with this vehicle I have spent close to $3,000 in repairs I am so unhappy with this vehicle I truly wish I just want to turn around and taking it straight back and it's black I want my money back but all I think they did was reset the computer on it because it would take just that amount of time for that light to come on like I said I've had those vehicles before never have I had so many repairs on a vehicle and if it's truly overlooked like overlooked make sure everything is fine and working order the horn didn't work the power antenna didn't work my cigarette lighter didn't work my headlight motor needed to be replaced just awful mechanically outside beautiful no rust maybe a ding here and there so not a big deal after you know it's almost 30 years old but to have this many repairs is ridiculous I bought it when it had 126,000 miles on it and the odometer reads 132,000 buyer beware when purchasing from them if your car is a Chevy take a ride over to the GM and have them hook it up to their on board scanner or even make an appointment and have the whole car looked over before you even purchase of vehicle from rides unlimited

Buyer beware…read more Subject: Complaint Regarding Purchase of 2005 Jeep Dear Ride Unlimited Chicago, I am writing to express my disappointment with the recent purchase of a 2005 Jeep from your dealership. When I bought the vehicle, I was assured that there were no leaks and that the Jeep was in good condition. However, after driving it, I discovered significant issues that were not disclosed to me. While I understand that the vehicle was priced at $2,500, I believe that your company should have been honest about the actual condition of the Jeep. I would have appreciated a more transparent assessment of the vehicle's issues so that I could have made a fully informed decision. (815) 302-1453. I spoke with Anthony I hope that you will take this feedback seriously and improve your practices to ensure that future customers do not encounter the same experience. Sincerely,

I brought my vehicle in for a simple tire rotation and was told it would take no more than three…read morehours. Nearly two hours later, I asked for an update and was sent from the front desk to the service garage. Despite several employees sitting at their desks, no one acknowledged me or asked if I needed help. Eventually, I was directed to Jim Carver, the service manager. After waiting while he and another employee walked around for several minutes without any communication, I asked, "Do you guys give updates?" Without even stopping his conversation, he shook his head "no" and told another employee to "handle her." I was then informed that they had lost my keys. Losing keys is a mistake that can happen. The complete lack of communication, accountability, and professionalism is what made this experience unacceptable. Being dismissed in front of a room full of employees was humiliating. As the service manager, Jim Carver sets the example for his team, and unfortunately it was not one of respect or customer service. After reading other reviews, I noticed similar complaints about interactions with Jim Carver. I sincerely hope this dealership addresses its leadership and customer service because this experience was far below the standard I've come to expect from Toyota.

My 16-year-old son was attending a course at Lewis University when he unfortunately got a flat…read moretire. We live only about five minutes from the Romeoville Toyota dealership, so I called to have the vehicle towed there since his 2026 Toyota bZ doesn't come with a spare tire. The service advisor quickly told me they wouldn't even be able to look at the vehicle until Thursday--three days later--for a simple flat tire. I respectfully expressed my disappointment, but instead of showing any empathy or offering alternatives, she cut me off, said, "Thank you very much," and seemed eager to end the call. She even suggested, in a dismissive tone, that I should just call the Toyota dealership in Naperville instead. So I did. I called Naperville Toyota, where I originally purchased the vehicle, explained the situation, and the difference in customer service was night and day. They were friendly, understanding, arranged to have the vehicle towed there at no cost to me, and had it looked at within just a few hours. I'd much rather drive 30-40 minutes for excellent customer service than spend my money at a dealership that's only five minutes away but treats customers like an inconvenience. It's disappointing because a dealership's service department often determines whether customers return. I hope management is aware of how some employees are interacting with customers, because experiences like this drive loyal customers elsewhere.

super easy process. I worked with Joe Carini and he was excellent. Answered all my questions and…read moregot me out the door quickly. I hate buying a car but Joe made it easy. This is my second purchase from D'Arcy and I will continue to keep buying from you

Service is okay. Waiting room is fine. The reason for the 2 stars is the inability to speak with a…read morelive person. I got disconnected, transferred to AI twice, left messages with no return phone call. Super disappointing!

Review left on Google on 3/21/25 -- ANOTHER new car from Thomas Nissan and ANOTHER GREAT…read moreexperience dealing with them. Zachary Goss went above and beyond. Truthfully, I wasn't even looking to buy a new car. (I had a 2021 Nissan Rogue that I LOVED.). I had received an email from the dealership that had an offer very much worth considering. I had numerous texts and conversations with Zach over the course of a few days. He was professional, friendly and it was more than apparent that he cared about my wants and thoughts as a customer. He would reach out with updates even if he wasn't at the dealership but had an update regarding the potential purchase to share. I appreciated that. He was a sales person of his word which isn't always easy to come by. I will also say that I was equally impressed by Aaron Mazzoni who went over the financials and those documents with me. He explained everything in detail, and was also friendly and professional. I've both numerous cars now from Thomas Nissan and will continue to be a customer of theirs for life. HIGHLY RECOMMEND THEM! Review left in 2021 on Google after a new car purchase then as well---I truly can't say enough wonderful things about Thomas Nissan and my salesman, Jorge Nieves. He was EXCELLENT. Jorge did more than just sell me a car. He listened to me. He made sure I knew everything there was to know about my new car. I can't say enough wonderful things about him. Too, days before I purchased the car, I had been texting with him quite a bit about what I had been looking for. He was always quick to reply. I appreciated being able to communicate with him that way as it saved some time at the dealership on the day of my purchase. My husband and I would most certainly buy from Thomas Nissan and Jorge again and plan/hope to be lifelong customers of theirs. (Actually, we bought a second car from this week even.)

We just bought a brand new 2026 Nissan a month ago and water is leaking inside the tailgate. They…read morehave had my car over a week and cannot find the problem. My biggest complaint is the lack of communication from their service department. We consistently had to reach out to the service department ot figure out what was happening with my car. Each person claimed they didn't know the water was leaking inside the tailgate. I will not take my car back to this dealership for service. The service manager lacks customer service skills and never called us back. We tried to contact the director of parts and service and no returned call. Overall, very disappointed and wishing I never bought my car from Nissan.

My wife came here to buy a car. I would never recommend this dealership to anybody. The old saying…read moreabout car sales salesman rang true with this dealership. They will say anything, even if it's not true, to get you to buy a car! Even if they know it's wrong. Then they won't help make it right without screwing you over! If you're going to buy a Mazda- go to another dealership!!! This one is horrible. Run!

I purchased a 2026 Mazda 3 hatchback Carbon Edition on May 26th at Hawk Mazda in Joliet after…read moredriving VW since 1992. It was "used" at 454 miles. Days after I bought it I started noticing interior rattles, mostly from the gauge cluster area and dash panel. I called the sales manager, Rick, and left a message regarding my concern and how to rectify the issue (fix it, return the car). He never returned my call. I emailed my sales associate, Jordan, and he responded about a week later advising me to schedule a service appointment. At the appointment I met with Charles. He did go for a drive with me but seemed unimpressed with the rattles in this brand new car. He told me I was "comparing it to my VWs" (of course I am!) and that I was like "the princess and the pea". The tech replaced the entire dash panel and the driver's door panel. While it did help the rattle that was coming from the dash panel directly in front of the driver, more rattles appeared: the sunglass holder/sensor area, the A pillars, the passenger doors, even the trunk. I made another service appointment, this time speaking with the service manager, Teddy. He went for a test drive with me and acknowledged the rattles. After leaving the car at the dealer for days, I returned and no work had been done. I was told by the service manager that they "weren't going to chase every rattle and replace every part under warranty." He was supposed to take another test drive with me, but was "busy" and sent me with Charles who seemed very disinterested and was texting on his phone. I was told the rattles "are normal for this style (Mazda 3) and I should tune it out". Even Jordan stated he drove the car and "everything seemed fine, but he'd be happy to help me with a trade in," Service offered me to drive another Mazda 3 to compare for the weekend. The car smelled like someone who smokes 2 packs a day had just driven it. While it did present with some dash rattles in the short time I drove it, it was not as severe as the noise in my car and I was not about to keep it for the weekend. Charles said he would write that I "agreed the rattles were normal and no further work needed to be done." Completely angry and frustrated, I replied, "I do NOT think the rattles are normal for a brand new car" and that I'm extremely disappointed. Since then, new rattles have emerged. There is something rolling around in the driver door, and a loose plastic piece under the glovebox above the passenger footwell. I do not think Mazda can or wants to fix the issues with this car. I've searched on Mazda Facebook sites and Reddit and discovered this is a common problem. While I like the way it drives, looks, and feels, I do not want to keep this car because of the extremely poor interior construction.

Good guys and decent deals…read more I bought a car recently from Gerald and I couldn't be happier. They're in Joliet and I'm closer to Chicago, so it took me over an hour to get to them. I found the car I wanted on Autotrader first and before even driving down to look at it I had extensive conversations with Ray and Fred to work out all the details. Once we agreed on price and everything I drove down for the test drive and drove off with it. They're a small dealership so you aren't going to be amazed by some fancy office, but at least you feel like they are treating you right.

I had an absolutely wonderful experience Gerald Auto in Joliet. From the moment I arrived, everyone…read moretreated me like family. The staff was friendly, honest, and genuinely cared about helping me find the right car. The whole process was smooth, stress-free, and actually enjoyable. I truly felt valued as a customer, and I appreciate the extra time and attention they gave me. If you're looking for a great car and want to work with people who really look out for you, this is the place to go. Highly recommend! Rita McMullen

Brett truly went above and beyond to help me get into my new Kia K4. The entire experience at World…read moreKia was smooth and stress-free. If you're looking for an affordable vehicle backed by an excellent warranty, I highly recommend them. Be sure to ask for Brett!

I rarely leave reviews, but I feel obligated to share my experience…read more I purchased a vehicle from this dealership July 2025 and later discovered in August it was sold to me with incorrect tires and a battery degradation issue that should have been addressed before the sale. Once the paperwork was signed, the level of customer service changed drastically. It tools 5 months to get a them to assist after showing up at the dealership and basically refusing to leave until I was assured and they took 6 hours The sales manager, Josh, was extremely rude and dismissive when I brought my concerns forward. I felt misled during the sales process, as promises made to close the deal were not honored afterward. It became clear that once the transaction was complete, resolving the issues was no longer a priority. I also interacted with Erica (unsure of her exact role), who presented herself as being helpful and understanding. However, I did not feel that my concerns were genuinely addressed. Instead, I felt my situation was minimized while internal staff supported one another rather than working toward a fair resolution. My advice to anyone purchasing a vehicle here: Do not leave the lot if there are outstanding issues. Ensure everything is documented and completed before you drive off. Once you leave, getting follow-through may become extremely difficult. I am sharing this so others can make an informed decision. These were supposed to be brand new tires purchased December 27th and it's March 18th they are balled