They were great. My salesman Eric Johnson answered all of my questions and we got a deal done. The…read moremanagement was very helpful as well. We were able to work a win-win deal on my vehicle. Definitely give them an opportunity to win your business.

Cliff note version: Initially went smooth taking my CC over the phone December 31 2021. However,…read moretook a week to get the initial deposit receipt. They messed up on my name on the paperwork when I picked the car up January 15, 2022 and I had to drive 45 minutes back the next week (Saturday 1/23/2022) to correct it. That must have caused a delay because they use a titling company that didn't receive my plate transfer information until February 1st, 2022. I emailed them prior to the temp plate expiring and they gave me an affidavit to show the police if I get pulled over. Huge inconvenience because I can get pulled over multiple times in one day. Not only that, but the temp registration expired March 14, 2022 and the plate March 16, 2022. For the full story please see the attachment for the experience

I have been a loyal customer of this dealership for over two years and have purchased vehicles here…read morebefore, so this experience was incredibly disappointing. I came in on Friday to explore possibly trading in my current vehicle and see what deals were available. I want to specifically recognize Argenis, who was amazing throughout the process. He was patient, helpful, and took the time to answer all of my questions thoroughly. His customer service was excellent and is the reason I stayed as long as I did. Unfortunately, my experience changed completely when it came time to discuss numbers and I was introduced to the service manager, Jose. When I asked questions, he was dismissive and, at one point, literally waved me off with the pen in his hand. As a returning customer who has spent money with this dealership and remained loyal for years, I found this behavior disrespectful and unprofessional. The moment I was made to feel like my questions and concerns didn't matter, all respect was lost and I decided I was done. No customer--especially a loyal, repeat customer--should be treated as though they're an inconvenience for asking questions about a major financial decision. I sincerely appreciate Argenis and the excellent service he provided, but my interaction with Jose left such a negative impression that I will seriously reconsider doing business with this dealership in the future.

Do not go in without a check on hand. They will lie to you to run your credit over a dozen times…read moreeven if you're already preapproved at a desired bank. Do not trust them, they are not honest.

This dealer is amazing Andre and Michael all worked with us to give us the best deal. We love our…read morefirst electric car. The team is so down to earth we truly came away with some friends.

Buyer Beware: Deceptive Pricing and Classic Dealership Games…read moreWe drove two hours from Wisconsin to inspect an advertised pre-owned truck at Advantage Chevrolet of Bolingbrook. After calling ahead, the dealership explicitly assured us the vehicle would be prepped and ready for a test drive upon our arrival. Roughly 40 minutes before we arrived, a salesman named Raul Rosales called to inform us the truck was actually off-site at a detail shop. Because we were already over an hour into the trip, we agreed to go with Raul to the detail shop to inspect it. The truck had only 12,000 miles and appeared to be in great shape. To save time, we decided to head back to the dealership to work through the numbers while waiting for the truck to be brought back. That is when the experience devolved into a masterclass in classic dealership runarounds. We gave Raul an initial price we were willing to pay, initiating a tedious cycle of endless back-and-forth waiting. When he returned saying they could meet our price, I noticed a forced "protection plan" added to the breakdown. I insisted it be removed, so off he went. When he returned, I spotted a separate $900 detailing fee. When I pushed back on that, he returned stating they reduced the fee, but they had quietly raised the baseline vehicle price--resulting in a net price increase of roughly $500 over what we had originally agreed upon. Exhausted from the long drive and over an hour and a half of dealer games, we reluctantly accepted the adjusted figure just to move things along, and Raul left to set up the final documents. Looking back, I deeply regret accepting that price--a detailing fee should never have been tacked onto an advertised price in the first place. We then waited another 30 to 40 minutes for the truck to return from the detail shop so we could finally test drive it. While the vehicle drove well, completing the purchase took another half hour, including a requirement to unlock our TransUnion credit report even though we were paying in full by check. Finally, we met with finance manager Tim Hosek to sign. What followed was a heavy pitch for extended warranties, followed by a rushed signing process where the final figures were glossed over completely without a transparent line-item breakdown. The following day, I thoroughly audited the paperwork. To my dismay, I discovered we were charged $1,928 above our agreed-upon price, along with an extra $275 artificially added to the licensing fees. I have attempted to call Tim and dealership management to resolve this discrepancy, but they refuse to return my calls. I have now filed a formal complaint with the Illinois Attorney General Consumer Complaint Portal and the Better Business Bureau. If you're financing through this dealership, double-check every single line item before you sign. Their primary strategy is steering your attention toward the monthly payment figure while quietly padding the back end with hidden dealer fees, mandatory "protection plans," and shell-game price increases. Because interest rates and loan terms can easily disguise hundreds--or even thousands--of dollars in tacked-on costs, make sure you demand a itemized, line-by-line total cash price breakdown. Do not sign or rely on verbal promises until every single fee matches what you explicitly agreed to pay.

I've been needing to get a car for awhile now but was struggling because of bad credit, then I came…read morehere working with the wonderful Mario and was able to get a really good car for a really great deal! HIGHLY RECOMMEND coming here! I didn't even need to go to a dealership because I found something I loved so quick! The staff was very welcoming as well and not pushy what so ever!

Mario helped me out today. I was in a bind for a decent car and other dealers were giving me run…read morearound and kept wanting me to get a newer car I couldn't afford, he made sure I could get something before I even went to the dealership and gave me honest answer for what I could get and I am so grateful. I have a chance to fix my credit faster and come back and get better. I appreciate the realness and honesty from these guys. This is how sales people should be. Highly recommend if you're in a bind

If you are looking for a fancy building and a beautifully appointed lot you are not going to find…read moreit here. However, if you are looking for a car that has been gone over top to bottom and bumper to bumper for safety and reliability at a fair price then this is your place. They even stated there are many car brands they do not dewl with as they are not reliable enough to put their name on. Our daughter was looking for a small, safe, reliable car for her first car. They gave her a good deal and treated her very fairly even including a 6 month warranty. We found the car online and sent a message to which they responded in a timely manner so we had some basic information to decide if we wanted to make the hour long drive to give it a closer look. When we arrived they allowed us to test drive it and did not pressure us in any way. They were very casual and easy to work with.

Went there to buy a car. Had a good experience. The salesperson his name was Brandon. He gave me a…read moregood deal on a car. I'm very satisfied which I always am satisfied when I go there. I bought several cars from them they work with you. See Brandon when you go there if anybody decides to buy a car

i had a great experience at chevrolet of Naperville. been…read moregoing there for years to the service department with my prevues vehicle.

My initial visit was to the service department for an oil change and tire rotation of a 2021…read moreColorado pickup. Scheduling was simple and the experience was positive. Alex was the advisor, and everything was completed promptly and pricing was reasonable.

This is where to take your Mazda for service. Michael, the Service Manager and Jason are genuinely…read moregood people who want your return business. I took my 2024 CX-30 with less than 25k miles to Napleton in Countryside due to a service engine light. They told me I had water in the gas and needed $2200 new injectors. I called BS. They had no evidence other than a WATER bottle filled with gas they shook in front of me to their claim of 'bad gas'. So, I took it over to Castle Mazda at Downer's Grove and told Michael the story. He asked about codes and I gave him what I had. He asked why they cleared codes at the last place without making repairs, which I could not answer. So - he took it in for few days to run some checks - nothing came up. No charge, thanks for coming in - let us know if it comes on again. A few weeks later the light came on again and we took it back to Michael and team at Castle. He gave us a loaner vehicle and took the car in to test. For a few days they could not find the exact issue but they kept diagnosing, keeping us updated. Then, they discovered a pinhole leak in the intake manifold. They replaced the manifold and voila - car is running perfect again. All covered under warranty as I'd expect. These folks know how to do analytical troubleshooting and they run a straight-up shop. I won't service my Mazdas anywhere else.

I bought from them more than 2 weeks ago and they have yet to payoff the loan on my trade in. If…read morecalled and left 3 messages today and not one call back. Guess I'll give them temper in person. I can imagine that their service department is equally as bad.

Good guys and decent deals…read more I bought a car recently from Gerald and I couldn't be happier. They're in Joliet and I'm closer to Chicago, so it took me over an hour to get to them. I found the car I wanted on Autotrader first and before even driving down to look at it I had extensive conversations with Ray and Fred to work out all the details. Once we agreed on price and everything I drove down for the test drive and drove off with it. They're a small dealership so you aren't going to be amazed by some fancy office, but at least you feel like they are treating you right.

Sells unsafe vehicles. Do not trust. Purchase elsewhere. Wheel stud and lug nut twisted off by…read moredealership when mounting tires, as well as cutting tire. Possible violations of Illinois Licensing Division.