Sureflow rooter was the 4th place that I called after my antique bathtub wouldn't drain…read more The first place wouldn't open up a panel to access the pipes and wanted me to do it (I'm not a handy person). Sureflow did it without any issues. The second place wanted me to pay a dispatch fee which I didn't want to do if they also didn't want to open that panel. Sureflow didn't charge me a dispatch fee. The 3rd place no showed and when I called to figure out what happened, they were vague about when they would get to me. I called Sureflow and they came on time at our agreed upon date. I highly recommend Sureflow rooter and will definitely call Sureflow again with future drainage issue.

Absolutely horrible experience with Sureflow Rooter…read more We hired them for a sewer backup issue, and the situation became significantly worse after their visit. The basement was left with visible sewage contamination on floors, walls, pipes, and surrounding finished surfaces. Instead of properly cleaning and sanitizing the affected areas, the sewage appeared to have been smeared around the basement. What should have been a professional sewer service turned into a biohazard situation that now requires professional remediation and possible removal of contaminated materials. The technicians and management were extremely unprofessional throughout the process, and after we raised concerns about the condition the basement was left in, communication became dismissive and calls were repeatedly ended without resolution. If you are dealing with a sewer backup or any situation involving contamination in your home, I strongly recommend hiring a company that takes proper containment, cleanup, and customer safety seriously. Based on this experience, I would never use or recommend Sureflow Rooter again.

I called Kevin to schedule an appointment to replace an outside faucet. Kevin was so pleasant when…read morehe arrived on time looked at it and decided he wouldn't have to replace it. Ballpark figure was $333 parts and labor. Kevin ended up fixing the problem and only charge me 175. I give him five stars because of the honesty and the quality of work. He also gave me good advice about draining my hot water tank so nothing would make it a future problem.

Giving "Five Star" a solid five star after having several conversations with Kevin about my newly…read morepurchased house. I originally wanted a quote for some upgrades and repairs. Kevin transparently and honestly told me I was better off getting providence water contacted for repairing some of it which I appreciated. When my boiler and radiator were leaking, Kevin's crew came out fast to look at it. Ultimately took a little while to get everything fixed but the guys worked professionally and efficiently to get the job done. The bill came in a little high for just patchwork (no new components or parts were used so it was 95% labor except for some plumbers putty) but it was lower than the "high end" of the quote I got. Despite the cost, the benefit here is you know what you're getting and that (so far based on my experience anyway) is an honest job and reliable company. So, if you're looking for the cheapest, fastest option you probably want to go elsewhere. If you're looking for a reputable company that tells you straight up what's going on, gives you an estimate and sticks to it, then Five Star is your company!

Fantastic work and communication. The Wicked team addressed a long-standing issue with skill. Super…read moreclean work and fair pricing. Highly recommend!

Work was done timely and in a professional manner. And at a reasonable price. I would definitely…read morerecommend this company to any of my family and friends.

They did a complete replacement of my sewer line in Newport that was backing up and not flowing to…read morethe main, great job... in and out in one day. Installed a Navien combi boiler / hot water heater for my apartments in Wakefield, another great job... in and out in one day and did some extras that were needed (electrical) and didn 't increase the price. In short, very professional work at reasonable prices, I didn't think that existed anymore.

Over charges and leaves mess. Spoke with Josh on Sunday…read moreabout replacing cold/hot shutoffs to kitchen sink. He honestly replied would cost 3x because weekend/holiday. Scheduled Tuesday service call. Senior tech came out without supplies then spent 40 minutes on parts run. Repair done in 20 minutes under sink. Left bucket of water under sink and wet floor. Charged 2/3 of emergency service estimate. So much for integrity in pricing. Sent feedback and never heard back.

They guys are fantastic! They provided exceptional communication, very professional advice and…read morehelpful recommendations. We need to have the water filtration system replaced and they explained the process thoroughly.

Kyle and his team were excellent to work with. I had my boiler and indirect replaced with them. I…read moreoriginally scheduled it for September but had to call and have them come sooner due to a rapid leak with my boiler. Kyle moved a few things around so they could come the next day. The entire team was friendly, knowledge and very punctual.

Fast, efficient and reasonably priced! They answered the phone and scheduled service same day…read more Professional and knowledgeable. Highly recommend.

Tony's service was outstanding. He keeps all of his appointments as scheduled and informs you…read moreevery step of the way of the project. His work is excellent and prices are fair. I would highly recommend Tony for Heating or air-conditioning installations or repairs.

Malone serviced my boiler and came back to fix a problem with it quickly when I needed to sell my…read morecondo fast.

im not a customer i used to work for Tom Malone plumbing…read moreyears ago. Tom is nuts. hes weird, even a little creepy, but he is a top notch plumber and pays attention to the smallest details. he is very meticulous about everything . He also often goes the extra mile and has compassion and sympathy for people when their hot water heater goes on a weekend.

All of our experiences with this business have been very positive. They respond promptly, treat…read moreyour issue with urgency, and show consideration. Both times we called on this company, DrainPro pinpointed the problem and resolved it efficiently, offering high quality work and very fair pricing. If we have another problem, we'd be happy to work with them again.

Joe and his crew are AMAZING! We purchased a new house in Providence and IMMEDIATELY discovered…read morethat everything we flushed, showered, etc. was being backed up into our brand new finished basement. We discovered this on a Sunday evening. Joe became our plumber that night because he made himself available to come out the following morning. And he arrived on time. What he found was a catastrophe that involved a crew to rip out a whole section of sidewalk in front of our house to clear the several feet of city tree branch that had grown into our pipes. He got the right people in to do that job, was onsite to oversee it throughout, and he fixed a few other plumbing hiccups during the interim and even offered to install the new toilet seats we had sitting in their boxes while his excavation guys were doing their thing. He's a really helpful, friendly, and dedicated person who seems committed to making his customers' homes "right". He also put us onto the most fantastic crew to mitigate our basement disaster. After how happy we were with those guys (who were in our home to fix our basement properly for five weeks), I will take recommendations from Joe for anything we need. In fact, we are already working with an electrician he recommended to sort some crazy-wired switches out and move a junction box (not a small job). I recommend Joe and his crew with a 5/5, no question. These guys are great.