Bait & Switch - once you've signed up and paid they could care less about delivering on their promises. I prepaid for the whole year and it's impossible to schedule to have them come out and service in between the quarterly service. As for the quarterly service they don't schedule it with you it's almost like a wait and see and if you call to talk with anyone you get such a run around. Even if you have a confirmation message and you tell them they didn't show up there isn't even a sorry it's a oh ok let's set another 8am-8pm window for two or more weeks out and see if they show up that time. Zero customer service or communication. I wanted to like them but this is not ok. read more

This pest control company will lie an say their product is organic. It's not toxic to animals. Toxic to your garden they wiped out my entire garden but I was lied to by their sales man to get a sale. My entire garden where I start months ahead to plan an grow in my greenhouse to feed my family was wiped out by their "so called" organic product. Don't use this company. Ohh an the 250 cancelation fee. read more

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Hi Everyone.. I suggest please try to avoid using this provider when you are searching for a new provider. I feel this company will hide things and you will come to know only when you are losing money. There is an early termination fee of $270.99 when you terminate the service. This will NOT be told by any of their agents or representatives. There are lot many good providers providing very competitive and less than this company's price. After 2 years of service with them. Attention: They are targeting customers with a 24-month price lock agreement, When you are signing it check with the company about this early termination fee and ask all your questions not lock with them, Clarify all things before signing the contracts. read more

So far so good. Initial service completed and all my questions answered satisfactorily. Expecting good results. Sales and service tech were respectful of distance, albeit the sales guy did not wear a mask - I actually preferred it that way considering he did keep some distance. I like to judge a person's credibility based on facial expressions and body language, and frankly, it's much easier to see a person's facial expressions this way. Brian was up front about pricing and length of contract. Jimmy knocked it out with initial service the next day. Hoping this goes better than my previous pest control company. read more

Worst company I've ever dealt with. Salesmen lie through their teeth. They lock you in and charge you more if you are moving. They never come out but once in three months and only for ten minutes. Multiple times had to request them to come out again and again because the techs took ten minutes and left. Complete sham of a company. Stay away. read more

Would not recommend doing business with this company. We were moving before our contract expired and I was told I had to sign an additional 24 month contract in order to move service. Not what I was told by the sales person at the start. I may have agreed to the 24 months if I thought the mosquito treatment actually worked well, but it didn't. On hold and transferred around for 45 minutes and rude customer service. Save your money. read more

worst company ever. Keep charging me without provide service. I called many times and I was not able to cancel the service. after 3 years, I lost my credit card and they were not able to charge me through credit card anymore, but sending me the bills monthly. What a terrible company. They should be punished. Where should I send my compaint? read more

I will echo the many reviews posted here about Hawx Pest Control. My experience is the pest control is ineffective, the terms of the agreement are meant to lock you in, and calling per contract to prevent auto renewal is not possible. I just spoke with Blessing, who cannot stop the monthly auto renewal even though it's not less than thirty days per the agreement. She cannot allow me to speak to anyone higher, and I cannot have the details of our conversation sent to me. The agreement expires in June 2025 and auto renews monthly. Per the terms of the agreement I have to call not less than thirty days to cancel the monthly renewals. Blessing cannot cancel the monthly auto renewal even though the agreement states this is the process. I recommend staying away from this company, or be sure to cancel not less than thirty days if you can. read more

Despite having a no soliciting sign RIGHT above the door bell, this salesman still decided to knock and ring my doorbell. I've already requested that they please stop soliciting and I posted multiple signs on my property. I wish this company would stop disturbing me while I am working and while my infant is sleeping. If I need pest control I would contact you. No need to invade my personal space and come to my home without my permission. read more

Hawx Pest Control - Pest Control Near Me - Raleigh, North Carolina

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Absolutely horrible. Since signing on I constantly found bugs in my home so the service itself does not get the job done. Even when you have them come back out. When my contract ran out I tried calling multiple times to cancel. Every time I called I would either wait long periods of time only to have them disconnect the call as I was holding or leave a callback number which they would call back and immediately disconnect without speaking. I went on their chat to cancel and was told they would cancel me. Just found out my account is still active and the only way to cancel is by phone. I am still being disconnected each time I call. If I could rate them a zero I would. read more

This is a door-to-door solicitation scam. They say they are just in your neighborhood, do you have a little task for them? I said yes, I want a wasp's nest removed. I paid for that one, one-time service. I also, separately, let them up-sell me on termite control and paid them $1500 to install termite bait stations. Then they decided to sign me up for monthly recurring charges for general "pest control"forever. When I complained that I don't even want general "pest control" and never agreed to it, they dug up all the termite bait stations I already paid for, and charged me a $200 cancellation fee. I cancelled the credit card that they had the info for before the $200 cancellation fee could go through, got my $1500 back by filing a complaint with my credit card company, and reported Hawx to the state Attorney General's office (very easy to do online). I suggest everyone who is going through the same thing take those same steps and maybe someone will eventually stop them. Now they call and email me daily to harass me. So I tell the girls on the phone that they are working for a scam and to get a better job. read more

BEWARE: DO NOT USE HAWX FOR SERVICES!!! Please do not use this company if you want success in treating your home. I am an honest person, and this review is not for my unhappiness or anger alone. This company dropped the ball several times and now we have a termite infestation that has been at our house for several years affecting not only our crawlspace but the first and second floors. We hired them in June of 2020, 6 months after we moved into our home, for wasps and roaches. The previous owner did not plug holes in the garage and they were coming into the house. We also had swarms of wasps up in our eaves. The first thing they failed to do was a FULL inspection of our house. They only walked around the house and did not even look at our crawl space or go up into our attic where the wasps were. The guy even told us he did not have a ladder to spray the eaves directly, so he was going to spray from the ground. The sprayer was about 2 feet long, not even long enough to reach our second floor. Not professional at all. At our second appointment in July (we called them back as the first service did not treat the problem) we were told we had termites in our mulch all around our house. The rep stated we should remove our mulch to get rid of the problem and he would spray his normal treatment to get rid of them. Not knowing the severity, being first-time homeowners, we did just that and didn't question it. Not once did he recommend upgrading service, checking our crawlspace for damage, etc. If we had known how severe, we would have purchased an upgrade and had the problem addressed immediately. We eventually ended up canceling as we had to call Hawx out in between our bi-monthly treatments, but also kept asking for new reps as we had many who were not providing adequate service. Fast forward to March of 2023, and we now have a termite nest coming through our walls. We had a new pest control company come out and inspect, and WOW. The difference in customer service alone was night and day. The new company inspected EVERY inch of our home, inside and out, the crawlspace, attic, and garage. They told us our termite problem (now extending to the second floor) had been here since prior to moving in which is over 4 years!!! We reached out just last week to Hawx with our concerns via email, and they did not respond after 5 days. I wrote them back, and finally, they responded saying they couldn't talk to me because my husband's name was on the account. After getting his approval to speak to me, they then told me that my plan did not include termite treatment. I was furious! Obviously, it did not, because we had no idea we had termites. Once responding back about how I knew we didn't have it in our plan, but they are the experts in pest control and didn't even offer this to us, they stopped responding again. I still have yet to hear back from them and it has been 4 days. Not only did this company drop the ball several times, but their customer service is also a joke as well. The reps do not notate anything on their reports and do not provide full inspections. I've heard from many people that they've heard terrible things about them, so do not believe these reviews. This company is now costing us many thousands of dollars, and a full repair of half of our house due to their negligence. We can't even feel comfortable in our homes and are devastated at how a "professional" company is okay with their service to honest homeowners. Like I said, DO NOT HIRE THIS COMPANY TO CARE & TREAT YOUR HOME. read more

The service is not what they promise and when you try to cancel they harass you for months trying to charge you. I will stay away from this company, My opinion of course valid to me read more

After notifying the front office of an address change twice,I now got billed for services at my old address.

Beware! Shady business practices. Currently I'm in ongoing negotiations to have my services cancelled. I wish I would have done more research first because I'm not alone in having issues with them! read more

High pressure sales and total waste of money. No noticeable difference in pests they were supposedly eliminating. On their initial visit I was asked if we were having any issues and I told them the flies had been really bad. They said they didn't treat those and recommended a product from Amazon. On a subsequent visit I shared we were having issues with moles in the yard. As you might guess by now, they don't treat those either, but I was told I could go to Lowes and purchase something for them. Apparently they don't help with mice either because we buy traps to catch those too. So on top of all I've spent out of pocket from Amazon and other retailers to actually eliminate our pests, I have also spent nearly $500 with these folks and I am stuck in a contract with these guys for another year unless I want to give these people another $500 for nothing. In short, just go buy what you need from Amazon, Lowes, or Walmart because that's what they are going to tell you to do anyway while still padding their pockets for their "services". read more

It's sad that I have to even give them one star, I wish there was a lower rating. They come once and do not answer the calls ever again, but still continue to charge you please do not waste your time, effort, or money with this company. read more

worst company i have ever hired customer service is full of liars and techs say they finish the job when they dont do the service you asked for. thier billing system is horrible. the trap you into paying monthly payments which they dont tell you about till after. and trying to get them to call back on a return never happens. would not recommend them at all read more

Hawx is being sued for unethical business practices. I will join the class action suit asap. DO NOT CONTRACT WITH HAWX - DO NOT LET THESE TOXIC PEOPLE INTO YOUR HOME - YOU WILL DEFINITELY REGRET IT !!! My experience was awful. I paid 12 mos on a contract for 4 service visits, and tried to cancel. (Their service did not kill all the bugs and I can do it better for 20% of their cost.) I could not cancel online, so I removed the credit card to avoid paying the 13th month. I sent a timely email cancelling, but their policy is that I have to call them to cancel. So I called - they would not take "NO" for an answer... They tried to upsell me at a discounted rate, they wanted to keep me on the phone until I agreed to pay the 13th month (August) for a service visit scheduled in October! I have spoken to 6 people at Hawx, and it's all the same strategy. I have lost my patience. They are harassing me now for $49.99 for services that were never rendered. read more

Do not use this company! They sprayed my house twice. The first time the guys equipment didn't work. Then I had to call them back for a respray, the tech told me he sprayed my flower beds. 2 days later my flowers were dead. I called the company, they sent someone out that had horrible customer service. He told me this has never happened before and basically he doesn't believe their spray is the cause. I never heard from anyone. I called back because I have spiders and bugs everywhere but dead flowers. The same guy came out with the same attitude. When I followed up they said "You can cancel without a fee". So I get to cancel their service without a fee. Their product doesn't kill/prevent bugs but kills flowers. read more

These guys weee great !! Prompt , professional, reasonable and got the job done right Josh , my agent was super !! read more

In NC pest control is a must. They come out whenever you need and will spray inside and out.

I have had hawx for a little more over a year. This past month they increased their prices without notifying me. They said they sent an email, but they did not. I would have canceled the moment I received it. The price increased from 89 dollars to 150 dollars. They changed the plan to a monthly payment system which I did not agree too. SO they basically charged me without providing any service. So I called them to cancel the service and they told me I still had to pay the 44 dollars so basically nothing. I do not recommend this company, because they will jack up your prices without any warning. Also you can get the same service cheaper with different companies. The product they use may not be the best either, I have had to call them for re-services multiple times. read more

I've been using this service for 2 years and they were great until recently. I don't know what happened but now I can't get them to show for an appointment. I scheduled one online and they didn't show. I called to reschedule (they said they could see I had an appointment but didn't see why no one came) and had to wait 2 weeks for the next appointment. When they missed their window again, I called and was told they were running late but I would be next. Near the end of the day they still hadn't shown up, so I called again and was told the notes said they showed up but my gate was locked and they couldn't reach me. That was a lie because we left our gate open all day, we don't have locks on our gates, our Ring cameras didn't show anyone arriving, and they also didn't ring the doorbell. The representative told me he rescheduled me for a third time for Monday, and when they didn't show, I called again to find out it was another week out. I've been waiting all month to get a wasp problem taken care of so we can complete a house project. Beyond frustrated with the lack of service we are getting from Hawx, especially for the cost. read more

It started with the sales person. He was a great salesman but as time went on every thing he said was a lie to get you to sign up. He told me I had services that I didn't even have. I signed up with a friend at the same time and we ended up with different services for different prices. When you call to talk to customer services everyone says something different about what happened. When the service men come out to treat your house with the products it takes them about 10 at most and when you check afterwards you still see spiderwebs and bugs still are out. Now they say you can call them back to return but it hard to get an appointment that works for you and that they don't change. I explained before I signed up if I would be able to get appointments that worked with my schedule and I was told yes. I've tried to get Saturday for my services and they changed to a Monday without even contacting me. This has been a hassle for a whole year. I'm relieved it's finally over. If anyone needs pest control services look for someone other that Hawx's pest control. Save yourself the hassle. read more

Do you know you cannot speak to a local rep-all calls go to call center. I know because on Tuesday, June 27, 2023 a door-to-door guy refused to stop talking and leavened ONLY LEFT WHEN I TRHEATENED TO CALL THE POLICE. I call their numbers and get a call center. When asked to speak to a supervisor or manager, I get put on hold then disconnected. AWFUL CUSTOMER SERVICE FROM MY FRONT DOOR TO THE CALL CENTER. read more

I had their service for almost 3 years, I was totally satisfy with the control of pest and that if I saw anything between service they came out. However, after being a loyal customer for years they decided to go up almost double on my rate saying they are "seeing our operating costs go up". Well they've lost me as a customer! read more

The service itself isn't worth the money, however the last technician that serviced my home was phenomenal, professional, efficient, and responsive! She deserves a 5 star rating! I will however not use the service again when my contract runs out. Hans Ellefson- read more

pour phone customer service. service tech acted as if he didn't care. no phone call prior to him arriving. (I have 3dogs). read more

have not used Hawx Pest control but I definitely will not in the future thanks to salesman Ethan today. Ethan came to a Knightdale neighborhood and decided to come door to door without a mask. We also have a LARGE sign directly beside the doorbell that says please NO sales. Ethan ignored the sign and then had the audacity to say well we aren't that expensive. This issue has obviously not been taken seriously or reviewed with staff due to the numerous complaints listed on the review page. PLEASE tell your staff to 1) wear a mask during a freaking pandemic. And 2) DO NOT bother a person with a NO SALES/SOLICITING SIGN! This company's salesmen seriously need to learn more about privacy and respect! read more

Hawx Pest Control - Pest Control Near Me - Raleigh, North Carolina

Showed up with no mask. Too close. Told him to leave and he got pushy. Glad we have a great security system. Sketchy.

I have stopped my service they continue to spray a home I don't live in or own tried multiple times to cancel but I'm still being charged

Services are always friendly and polite .however its seem to rotate staff every service to my house....I don't personally like this at all it should be like the milk man mail man etc you know them trust them to a point...vs 6 different people a year atleast. As for the services I would like for the under storages to my house sprayed etc (at 5 ft 2 I slightly crouch) but they say they aren't allowed..noone gets a detail spray when they come I had 1 sweet kid do it all one visit but I seem to kill more pests and bugs myself than they kill. read more

We used this service for a year beginning in July 2021 because we were experiencing an ant problem. This had never been an issue in the 2 years previous after we moved in. Even after the first service, we never saw any improved results, in fact, our ant problem actually become worse and we found that bait traps worked more effectively and only took a matter of 3 days to take care of the ants. For a full year and with quarterly services, there was no improvement. I emailed to cancel our service on September 13th, 2022 and was told I had to call in to cancel. Prior to our next service, scheduled for October 22nd, I recieved a charge to my account on October 13th, 2022 of 44.99/mo. I called that very day and asked to cancel. I was put on hold for 25 minutes and once I spoke with the rep, I was told I can cancel but they would not refund me for the charge even though I had not been serviced yet. I asked to speak to a supervisor and was refused, being told I had reached the highest tear and that I could not speak to a manager or the owner because they don't take calls. I feel it's ridiculous I'm being charged for a service I do not want when the service has not even taken place when previous services were not effective. read more

signed a contract with them they didnt do anything they said went to the wrong house in my neighborhood twice then they were suppose to to the inside of my house they came out at 830 at night horrible service then we cancelled them and we got a 473.00 bill and they said they came out 6 times they didnt and want me to pay a 200.00 fee to get out of my contract would not advise anyone using them! read more

Currently waiting for a call back from a manager, not holding my breath as that has been told to me and my wife for at least a month now. The call is to explain why 2 months of service were missed by hawx that were under contract from them. Somehow they miss 2 months and that's OK, but if we stop using them that's breaking contract and we owe them $500. Cannot recommend enough to not use them read more

I am baffled by the number of good reviews for this company online, because Hawx Pest Control has been one of the most frustrating, unpleasant companies we have ever dealt with. Trust the one-star reviews - they are developing a reputation in our area for atrocious customers service and rude salesmen, who frequently ignore "No Soliciting" signs to bully customers into contracts that they don't want. That was our experience last year, when one of these reps showed up on our doorstep and signed us up for services without our consent. Instead of sending us additional information (which we politely requested to end an unpleasant conversation) we had a Hawx Pest Control technician show up unannounced to service our home. According to Hawx, it was our responsibility to call and cancel services that we never signed up for! We waited on hold for more than an hour before we were assured that our information had been removed from their system. Today, we received unsolicited text messages from Hawx inviting us to get "back on the schedule." When we called to once again ask that our personal information be removed, the customer service agent hung up on us. My best piece of advice would be to avoid Hawx Pest Control at all costs. There are many other affordable options in their service areas that actually treat customers with respect. read more

Courtney thank you so much! I appreciate the additional information and advice given. The service was great and so was your personality!

I signed a contract with them mid 2020 agreeing to a monthly payment of $29.66 for a quarterly treatment. My account was set up on autodraft. I rarely (if ever) logged into my customer portal. I simply checked off every month when their payment came out. They sent confirmation receipts for each payment to my email. I did not open/review these because I assumed they were just for my records. Apparently, their rate increased in January, 2022 to $39.99. They sent an email regarding this which I overlooked. Yes, I'm GUILTY of overlooking the update. I am ok with the rate increase. I get inflation. However, I am not ok with the way the company handled the billing & subsequently their relationship with me. My account continued to be drafted monthly from Jan-April for $29.67.A total of $118.68. I have not received service since December 6, 2021. I called Hawx on April 20, 2022 to request service. The rep told me I have a $60 balance on my account and I needed to clear it up before they would come out and complete treatment. I was confused so they transferred me to the billing Dept to help explain. The girl in billing, matter of factly stated they had a price increase, my account was set up on a "payment plan" and they needed a payment of $60 to schedule. She was rude and dismissive. I told her I dont have an issue with the increase, however I have an issue with the customer service and communication. I asked why hadn't someone called me and ask to update my payment authorization. She said it was on me to call them. When I said I plan to switch companies, she stated "go ahead and try. We have the cheapest rate in your area." According to my portal, now they were billing me $39.99 per month (in the past, they billed me $89 at the beginning of each quarter and decreased the amount I paid every month). If they continued their billing as they had in the past WITH the increase, I would've been invoiced $119.97 at the beginning of the quarter (January) and even if they still only drafted my account the original amount or $29.67 (times 4), I paid for 1 quarter's pest service (well short by $1.29 which I would've been more than willing to pay). Billing for the second quarter's service (April-June) could've been updated and the relationship saved. However Hawx is choosing to say that I must pay $60 to receive services (which they didn't provide during quarter 1)! They aren't going to go back in time and provide these services, so basically they stole $118.68 from me and closed my account (per my request) leaving a remaining balance of $60.62--again, for services NEVER RENDERED! This is shameful if you ask me. The manager Nicole (who refused to provide any additional info on her credentials/position) who I spoke with on April 26, 2022 was just as rude and matter a fact as the previous girl in billing. I switched to Triangle Pest Control and their rate is $41.99. I think the slightly more expensive rate is well worth the customer service they provided. While switching, the rep educated me on multiple things related to my home and pests/termites. She patiently talked everything through with me for 20+ minutes as I decided on what plan to sign up for. She also explained their price increase (I was a returning customer). I STRONGLY recommend NOT using HAWX. They are clearly only interested in money and not service. Just disappointing. read more

Since moving from a local pest management service, I have not regretted it one bit. Service have been top notch and technicians have been nothing but professional and very thorough. I honestly have no complaints in the services (pest and mosquito management) so far. Only thing so far, I would like to keep a consistent mosquito service technician as I can see a huge difference in the services provided between technicians. Otherwise, I would highly recommend Hawx! read more