I went to this dentist for 3 years. I stayed mainly due to the convenience of location relative to…read moremy home and I'd forget to find a new dentist by the time 6 months rolled around for my next cleaning. I was immediately turned off from the office on my first visit, when they wouldn't allow me to brush my teeth in the office and suggested that I go to the public restroom outside of the office, due to sanitary reasons. Let me reiterate that they would not allow me to brush my teeth in the office and directed me to a public restroom. The office was not clean and very dusty (see pictures). Dr. Lipscomb was not impressive either. It never seemed care. He often came in after my cleaning unprepared. He wouldn't remember my last visit or our previous conversations about my dental care. When I said something about it, his dental hygienist tried to save him by stating that he has a lot of patients. He often put off treatments (like removing glue from my braces that he found) until the next visit. The technology and office equipment seems really dated as well. The dental hygienist that used to see me no longer works there. Unfortunately, I cannot remember her name. She had a really sweet demeanor and was the only reason I was able to tolerate continuing as a patient with this office. My last visit was the final straw. My visit for a dental cleaning was less than 30 minutes. A new dental hygienist (a young man) did my cleaning. He had no chairside manner. He did not introduce himself or talk to me or even explain what he was doing or how it may feel. He "cleaned my teeth" and did not rinse my mouth or give me mouthwash. My mouth did not feel dentist-clean when I left. I didn't even have a minty taste in my mouth. Dr. Lipscomb made a quick appearance at the end of the cleaning and I was out in less 30 mins. The one positive thing to note is the office has mastered seamless text communication to notify one of visits and procedures for coming into the office for appointments.

I started going to Dr Lipscomb back in 2001 when he first open. I watched how he grew. The staff…read more& the office space expanded. And I've never had nothing but the best experience. I referred my mom & dad. Then my daughter started going too. I might be a little spoiled & maybe entitled but I feel like I've never had better service & communication. And I will continue to refer him to anyone.

Even though I haven't been going there for long, my experience has been really good! Although it's…read morefar from where I live it is worth it to come here than somewhere close that doesn't have the same profession as they do here. The staff are very welcoming and sweet. Will recommend it to anyone that is looking for a good orthodontist!!

I would not recommend anyone go here. My appt kept getting rescheduled, i called them at least 6…read moretimes just to get my appt date (no answer no call back) then when i did get there i felt like they were very rough on my teeth! Soon as i left i immediately started feeling severe pain i cried for hours ! I was given a written prescription instead of it being e prescribed!! Then i called like two days later nobody is answering the phone, i waited a day later to call the on call person no answer so i texted the on call number no response, a day after that i called that on call number again no answer no call back!! I am highly upset and highly disappointed and then medication i was given wasn't a high dosage to maintain my pain ! It was very low in actuality! I took at least 5 pills back to back to keep me calm! This is the worst experience i have ever had!!!!! I never want to return ! I'm very disappointed in the community between the staff and me as a patient!! The pain is so bad! I ended up just taking a perc from a family member which eased my pain so much in little time

It's hard to find a doctor these days that you feel complete confidence in when your choosing one…read morefor your kids. Both our teenage boys needed to have wisdom teeth taken out this summer. Our experience with this practice has been nothing short of incredible. From being greeted at the front desk with a smile to the surgical assistants who make sure you are comfortable asking questions and are just the most personable people. The office is so clean and the waiting room large enough. I would recommend using their services without reserve. Even scheduling was convenient. They simply are the best!

Our daughter had her wisdom teeth extracted this morning, and we are still in awe of how absolutely…read moreamazing this office and staff were from the moment we walked through the door. Our teen arrived feeling quiet and nervous, but within seconds she was laughing and bantering with the staff. That alone spoke volumes. My husband and I felt so welcomed and included throughout the entire process. We were able to go back with her before sedation, and the team was incredibly reassuring, caring, organized, and attentive every step of the way. From check-in to check-out, the energy in the office was joyful, positive, and truly synergistic. The staff made our daughter feel comfortable immediately -- asking what music she liked, explaining every step clearly, and creating such a calming and supportive environment. The office itself was impeccably clean and organized, and the aftercare instructions were thorough and thoughtful. We left with prescriptions, ice packs, gauze, detailed instructions, and complete confidence in her care. This team has mastered the perfect balance of professionalism, warmth, comfort, and fun, uplifting energy. They truly match your energy and make you feel cared for as both a patient and family member. We highly recommend Dr. Larry Bryant and his entire team. Exceptional experience from beginning to end.

Dr Joyce was so honest and informative I appreciate his…read moreapproach and expertise! He gave me multiple options for my dental care and was extremely patient! I would recommend him and his staff to anyone wanting a knowledgeable oral surgeon office Thank you so much!!

I rarely leave negative reviews, but I feel obligated to share my experience so that other…read morepatients--especially those dealing with a painful dental emergency--know what to expect. I was referred to this office by another dentist because I had an infected wisdom tooth and needed emergency treatment. I called as soon as the office opened, explained my situation, and was told to complete my paperwork and come in immediately. The doctor told me he would squeeze me in between scheduled appointments because it was an emergency. I arrived around 11:00 a.m., completed the check-in process, verified my insurance, and paid approximately $1,500 before my procedure. I was then told to wait. I asked how long the wait would be and was told it would probably be another two to three hours. I understood that emergencies can involve waiting, so I was patient. By around 3:30 p.m., I had been there for hours longer than the estimate I was given, so I went to the front desk to ask for an update. Instead of receiving one, I was made to feel like I was inconveniencing the staff simply by asking a reasonable question. One receptionist repeatedly interrupted me while I was speaking, dismissed my concerns, and responded in a way that came across as impatient and unconcerned. Rather than checking with the doctor, she repeatedly told me to sit down and wait. Earlier in the day, I had even asked if I could leave and come back later if the doctor was running behind. I was told I could not leave and that I needed to stay in the office until the doctor was ready. Because of that, I remained there the entire day. After I insisted that someone ask the doctor how much longer it would actually be, I was finally taken to a treatment room. At that point, I thought the procedure was about to begin. Instead, I waited for approximately two more hours. During that time, I had already been given medication and was sitting there in pain while repeatedly being told, "He'll be in shortly." The procedure itself was completed successfully, and I have no complaints about the surgical work. My complaint is about how my time and my concerns were handled. I arrived around 11:00 a.m. and did not leave until approximately 7:00 p.m. The procedure was not performed until after the office had finished seeing its scheduled appointments. Unfortunately, the problems continued after surgery. I was discharged without the work excuse my employer required, even though the office later acknowledged that it should have been provided before I left. I then spent the next several days making repeated phone calls trying to obtain a work note and disability paperwork. I was promised callbacks that never happened, told documents would be emailed that I never received, and had to make multiple trips back to the office because paperwork was incomplete or not ready when I had been told it would be. One example that stood out was receiving a phone call at approximately 4:55 p.m. telling me my paperwork was finally ready for pickup--even though the office closed at 5:00 p.m. When I explained that it was impossible for me to make it there in five minutes, I was essentially told that I could either have it emailed or come back another day. It was the same dismissive attitude I had experienced throughout the entire process. This review is not about the outcome of my surgery. It is about the customer service, communication, scheduling, and the way I was treated as a patient. Based on my experience, I cannot recommend this office for anyone dealing with a dental emergency. My emergency was repeatedly placed behind scheduled appointments, I spent nearly eight hours in the office despite being told I was being "worked in," and I had to spend additional days chasing paperwork that should have been handled before I was discharged. If you have a scheduled appointment, your experience may be different. But if you are in severe pain and need emergency treatment, I would strongly recommend looking for an office that can provide more timely care, better communication, and more professional follow-up!

I absolutely love this dental team! You're treated with such care when you're there. They're all…read moreknowledgeable, friendly, and personable. My Dental Hygienist* during my last appointment (yesterday haha!) has quickly become my favorite. I can't wait to sit in her chair again. I learned so much in our time together & we share so many laughs lol. My only concern is that I'd like to come more often in the year, but the appointments are always full.

I've been a patient here for over 10 years! I appreciate the care I've consistently received here…read moreand attention to detail. I wouldn't have it any other way!

I was having problems with one of my wisdom teeth. I contacted the Dr.'s office on a Tuesday…read moreafternoon and was able to get a consultation the following day. The ladies in the front were outstanding. They showed the upmost customer service. Once I was seated in a room, the Dr. came in and thoroughly explained the procedure that was going to take place. He was thorough and open for any questions. I was able to go back the following morning to have my wisdom extracted. Once again, everyone in the front were awesome. I didn't get a chance to warm my seat up before I was called to complete my paperwork and be placed in a room. The procedure was so quick and painless, I was sure he was joking when he said it was out. Dr. Menéndez and his staff was awesome, I would refer this office with no hesitation. Thank you!

I've been going to Papillon Dental Care for years, and they've always taken amazing care of me. The…read morestaff is friendly, professional, and genuinely cares about their patients. Dr. Papillon makes every visit comfortable and stress-free, and the quality of care is top-notch. I always leave knowing I'm in good hands. Highly recommend to anyone looking for a reliable and caring dental team!

A Professional, caring and top- notch oral health care provider in the Upper Marlboro MD area!…read more I feel confident and comfortable. Love them.

I have been a patient of Dr. William Woods for over 30 years and would not go anywhere else for my…read moredental work. The oral surgeon Dr. Davidson is great too! I recommend them. They are quite experienced!

Dr Cliff Woods is the best dentist in Prince George's county. I always get a warm and friendly…read morewelcome upon arrival from him and his entire staff. Dr Woods is very professional and yet personable. He makes me feel comfortable and at ease regardless of the procedure. I highly recommend Dr Woods.

My teeth are not as straight as I would like. The front desk was friendly however when it was time…read moreto give my teeth an even look, The team joked that it looked like I had been chewing on bottle caps. While everyone laughed, I was taken aback.

This is a wonderful practice. I have a complicated case and was able to consult with both Drs with…read morea full workup with possible options. They were detailed with the pros and cons of each and managing expectations. The experience didn't feel rushed or like they just wanted to take my money. I would highly recommend this practice to anyone needing an orthodontist.