10/10! This is a gem tucked away in Pineville. Close to 485 with ease of access and for a quick…read morejaunt to relaxation and restoration. You know I'm your SPA enthusiast! I was pleasantly surprised because this isn't a traditional SPA. It's a unique SPA that offers additional amenities that any Splendid SPA Diva would dive into. There's a traditional massage if you're inclined. I always am untill I heard they foot soak with herbal infusions, Zero Gravity Mani/Pedis', Blow-outs, Skin evaluation, Scalp Consultations and 4-6 HEAD SPA stations with ADA accessibility. Ohhh what's that? It's a luxury scalp massage that tickles your senses because each product is selected with your hair type in mind. Even us 4 A-B-C girls (No braids, synthetic hair or tape-ins). They even specialize in curls! I just shaved my hair for no reason! However, it was an indulgent luxurious experience. Yes, it's just a wash! YouTube it; set your expectations. It's still luxury... I saw that they had weekday specials. I got the last 7pm appointment as they stay booked during the evenings. I came early to try a foot soak. Now, I know what you're thinking but let me set the stage. You're in a lush robe, zen music, tucked away in a room that is vivacious yet calm and you're holding a mimosa or tea. Then they give you one of 12 different soaks that have fresh fruit, herbs, and various oils in a tub covered by a blanket on a chair that engulfs you. The steam is allowing the herbs and fruit to radiate throughout the room creating a serene oasis. Lela did an impeccable job explaining my service and checking on me. I love hot-hot water and she came back and added more even although my next service was starting in 10 mins. That's great customer service. Next was with Desi. She got me situated in the Head Spa chair. I was worried about my comfort but she elevated my legs to allow a perfect alignment. She then gave me a choice of cooling vs heated mask. Raised the music, dimmed the lights and let the water flow. She was gentle and asked about my comfort. I'm not tender headed so I said go for it. Honestly, she could have went to town but she was methodical and gentle throughout the process. I was shown around but my phone died. The Zero gravity room looked so inviting. The blow out room was gigantic and the decore was so cute. I would definitely come back again. Maybe a massage and lashes next time. It's definitely worth booking. I usually head to larger metropolis to go to a day spa but now I can save the gas and time.

As a natural hair girlie, I must admit, I was slightly nervous about booking an appointment. UNTIL…read moreI saw one of the service providers is black AND natural - booked an appointment with her (Jayla Brown) expeditiously. Since this was my first time at a Head Spa, I booked: - Rejuvenation 100 minute Head Spa ($275.00) - Blow Dry for Natural & Curly Hair ($60.00) FYI, the blow dry service is not automatically included. If not booked, you will leave with wet hair. My total came to: $335.00 The space was absolutely gorgeous! After checking-in, the hostess provided me a wrap, robe, fuzzy socks and slippers. The wrap/robe is plus size friendly - I was given a 5XL. Cubbies (with and without locks) are provided to store your personal items. After changing, Jayla was at the hostess stand waiting for me. She started with the scalp consultation - utilizing 4 different light to check for blood flow, oil build up, clogged pores etc. It was a strange thing to see a microscopic view of my scalp. We discussed hair products I am currently using as well. Was great being able to speak to her and she was familiar with the black owned brands I was naming. You will return for another analysis to compare before service vs. after service. From there, we went into a separate room for THE SERVICE. The bed was heated, pillow placed under my legs for lower back support and I selected a cooling/weighted mask for my eyes. I truly can not remember the last time I was that relaxed! Jayla was gentle with my hair and her pressure was great for the scalp massage. 10/10 service from her! A quick massage of the shoulder/upper arm is given. My only recommendation is for this to last a little longer. Also, adding a weighted blanket!! The drying/styling station is upstairs (~ 20 steps). Again, Jayla was gentle with my hair. She sectioned my hair for detangling, used a heat protectant and shine serum when complete. It's a hefty price tag. I wanted the experience, so I payed up. I can see myself visiting again. For a second visit, I do not feel another scalp consultation would be necessary and to save money will bypass the blow dry.

It's a very nice day spa and very expensive. I would say it needs to be updated but not having…read moreanything else like it in charlotte makes that difficult. We sat by the pool and had lunch. The menu is not great considering the clientele, and the food was just okay. They do NOT tell you at the pool that 24% gratuity is included. My facial was wonderful and relaxing.

My friend and I visited the Spa at Ballantyne on a Friday evening for massages. Overall, we had a…read moregood experience. The staff were kind and helpful and both the spa and waiting areas were tidy. This spa boasts a lot of amenities (indoor and outdoor pool, sauna, steam room, etc) that are able to be used during your visit. Our massages were later in the evening (6 pm) so a lot of snacks and beverages were already put away for the day once we finished our massages. It's always a treat to visit this spa when I'm in Charlotte and this visit was no different!

Came in here in a hurry for some waxing services and the minute I walked in I immediately knew it…read morewas time to relax. The environment is dark with inviting low lights, soothing scents, and calming music. I was checked in quickly and offered a variety of water flavors before receiving a deliciously cold wine glass of cucumber lime water and taken into the waiting room. My service was great and made me excited to try out more of their services. I was offered a to-go cup of some more water, which I accepted and began to inquire on other services I could book soon. I really felt relaxed and like I was in a true spa environment. I will be back again to try more! Oh! But I do need to remember that spas apparently prefer cash tip, so bring cash, because you're going to want to leave a good tip after your great service!

Great pedicure. Very nice staff. I came there to relax and was able to do so. Going back for a…read morefacial later today. Very clean and Covid Friendly.

I booked here after verifying they accepted the gift card I had. I go to check out and she tells me…read morethey've been asking SpaWeek to take down their business and they can't accept the gift card. It is YOUR BUSINESS on the website and you should honor it from YOUR advertisement. The manager came out and didn't give a crap saying "I've been asking them to take it down" over and over again. So her lack of following up for HER company came at MY expense. I had read a lot of reviews of this place screwing people out of money before booking and should have listened. My facialist was fantastic and let me know she would be moving companies so I will be following her to her new place and never returning here. DO NOT BOOK HERE! There are too many other fantastic spas in the area that do right by their customers. This place does not.

I had my first prenatal massage here this morning at almost 24 weeks pregnant. Gina is their…read moreprenatal specialist and she is AMAZING. She took such good care of me and I was in heaven my entire 50 minute massage. The entire atmosphere from the minute I walked in until leaving was very peaceful and pleasant. I will definitely be back here to see Gina!

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

Great service, my hair last a long time. Finally I found a Dominican salon that's good. It is…read morepricey though. I'm paying an easy $125 - $160 every time I go.

Nail tech ripped me off. When I inquired about the price of a specific service, she lied about the…read moreprice (I discovered it later). At the end of the service, I gave her bill asking for change so I could leave her a tip. When she returned, she gave me back 50% of what I gave her. My intention was to tip her 20%. When I asked about the rest of my money, she said, "You told me to take 50%". I did not tell her that. I left discussed.

Great experience! Staff were great and the massage was exactly what I needed. Thank you Woodhouse…read more for a wonderful time

My husband sent me here for my birthday. Was highly disappointed in the front desk staff and things…read morewere rushed and not customer friendly. If you are going to charge these prices please learn how to be around people.

Are you wondering where the best place is to get a massage? Selenite Beauty is a gem. The overall…read moreaesthetic is clean, crisp, calm and peaceful. The aroma is incredible when entering the store. The downstairs focuses on skincare and makeup. They have a wonderful selection of products. The spa services is upstairs and give a totally tranquil vibe. The waiting area has comfortable seating. The massage rooms have dim lighting and a cozy feel. If you want an excellent deep tissue massage, schedule with Lisa. She was magnificent!!!#bestmassgaetherapist

This place is the cutest and every person there was so sweet!…read more It is designed so beautifully and I got inspo for my home decor! I received a signature facial from Audrey and I loved it so much! Her touch is amazing and the massage was . She explained the products she was using, when things were supposed to be a little bit tingly and what was supposed to soothe and calm. My skin felt hydrated and it helped reset after having breakouts the last few weeks! I love all the little details and care that was taken. It really just shows that they have thought about all the client touch points and experience. So happy I experienced the Spa at Selenite while on my trip to Charlotte!