We had our RV lithium battery and propane tank stolen off our camper. The security gate has been…read morebroken for months. Additionally, there is video of the alleged person taking multiple items from the storage area. Do you think we were notified as customers? Of course not! I think steer clear.

I've used this CubeSmart once before between moves. I needed a smaller unit this time and Tiffany…read morewas the attendant when I went in to rent a unit. She talked me through the different sizes and helped me pick the right one. She was extremely helpful with all the questions I had and I left with the perfect size. Every interaction I've had with staff here has been wonderful and extremely helpful!

They have rats! We stored our furniture and house contents for about 6 months. When we retrieved…read moreour belongings, we had rat droppings and rat urine on furniture!

Adam was a pleasure to work with. A few times, in a hurry, I failed to properly lock my unit…read more Within a day of the last visit, I get a call saying I did not properly lock my unit. They constantly walk the buildings and keep the common areas clean. The best storage facility that I have used.

Rent here! They are the Best. I had rented from this…read morestorage for 6mo & I have to give a 5 Star Rating. The Units are Clean Inside & on the property. Also the Best pricing has to offer. I took advantage of the pay the first month and every other month for free for 4 months. Thank you Antelope storage for their suburb customer service and offering a safe, clean environment for my precious Belongings. Hope to Rent again soon. Also Ty for all the Lollipops for my daughter

Very unprofessional staff. The manager Amber is disrespectful and seems to hate to do the job she…read moresigned up for.

Honest Experience - Saved By Sierra This month when I…read morecalled to make my payment I had an extremely frustrating interaction with the on-site manager, John, who was rude, condescending, and even hung up on me while I was trying to make a payment. Fortunately, Sierra from corporate reached out after I raised concerns. They were very kind, professional, and apologetic, and helped us mediate the issue. That effort and understanding meant a lot and helped turn the situation around. I hope the company can kind John a different role that does not require him to interact with customers.

I received a pre -lien letter saying I had to pay before 12/5 so I went in to pay and the manager…read moreJohn Winton still would not let me access my belongings he crumbled the letter I got in the mail and threw it at my head and said that he did not send it even though it said his name on it I thought that was very unprofessional, he called the police on me and I reported what he did to me and I was recording the whole thing. He then agrees to a pay and vacate so I had to have my belongings all out by 5 next day. I almost had everything out asked for a lil more time he calls cops on me and now I keep trying to get a hold of him to please let me pay to get rest of my stuff out but won't respond. Also nobody should be living there and I pointed out to him people living in there motor homes on property he acted surprised he's probably making side $.

This place is horrible. It's dirty, lots of insects in my unit. The door was broken when we moved…read morein and was so heavy I couldn't lift it myself so I had to get help. I asked for it to be fixed or replaced over and over, to deaf ears. Their employees are rude. Someone broke the glass to the front door of their office 3 months ago and it's still not fixed. It's in the worse possible location. Trying to get in or out between 2pm and 6pm is a nightmare. Their prices are higher than most competitors in the area. When I moved out they charged the rent a few days beforehand, but refused to prorate and refund the remaining. Stay away like it's the plague!!!

Jesse was the one that helped me and honestly made everything easy thanks to his great customer…read moreservice! I definitely recommend this storage company i will be coming back in the future!

Just got a storage unit here. Can't compare to the last place I had a unit a couple years ago. Very…read moreclean, quiet and safely tucked in a cul-de-sac. Extremely friendly staff and their work ethic is admirable. Recommend 10/10.

The staff was helpful in helping me determine what I needed. Easy and quick rental process.read more

If you want your personal items to be safe, DO NOT RENT A UNIT AT THIS FACILITY!!!…read moreThere have been at least 5 burglaries since October 2024, you can verify this at https://communitycrimemap.com/ The advertised individual unit alarms do not appear to be functional (they are supposed to sound if someone accesses your unit and you are not keyed onto the premises...). Furthermore, there are NO cameras in the halls of the non-climate controlled area, making it extremely easy for thieves to conceal their actions. In the case of the burglary to my unit, Management and Police have been unhelpful so far. Avoid all of the time and money spent getting your stuff back and rent elsewhere, at least at a place with cameras inside the facility.

Upon moving out of my unit, I was informed they "do not prorate the bill on the way out, just on…read morethe way in." So in other words, they are charging for a period of 23 days of this month without providing any services. That is theft and it's disgusting. It's my money for 23 days in exchange for nothing. It's also a conscious, calculated business choice. Their calculation can factor in 1-star reviews, then. I urge all Trojan storage users to give 1-star reviews for this this reason. The employee that informed me of this theft asked "is that ok?" lol. No, it's very not ok. But of course, her hands are tied and she can't do anything about it, because it's an on-purpose, calculated, anti-consumer policy. A remedy would be as follows: 1) refund the money stolen from me for these 23 days, 2) change the policy for all Trojan Storage users so that you no longer charge for services that aren't even rendered (in other words, you need to pro-rate on the way out), and 3) issue a public apology for this embarrassingly grotesque, greedy behavior.

I use the 5x10 storage unit. There's enough space for a studio or 1 bedroom apartment. The unit was…read moreclean. The building and the units stay cool because it's air-conditioned. There's a dolly or 2 located in the building to help you transfer your items. The female staff member that I met at the front office was very friendly and understanding. She answered my questions and communicated very well in person and over the phone. Entry and exit are one way, so they have an arrow leading you in the right direction. You need to download and use their app for entry and exit, plus for entry into the storage building. The app is pretty easy to use as long as you're in the appropriate range. The price of the units are cheaper than the surrounding area, and they had more available at the time. They also offered a deal when renting a new unit. *I've used Public Storage a few times at multiple locations and the quality and service are consistent.

The office is always locked and closed with no onsite representatives available to discuss your…read moreaccount or to make payments. They overcharged my account, and when I brought it to the manager's attention, she disregarded my request for an explanation. She told me that she was going to credit my account on one occasion but failed to do so and when I called to follow up, again no response or returned phone call. Dissatisfied is an understatement.