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    HBR Truck Sales

    4.0 (4 reviews)
    Open 9:00 am - 5:30 pm

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    6 years ago

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    Ford of Long Beach Truck Center

    Ford of Long Beach Truck Center

    (25 reviews)

    The worst dealership experience I have ever had. I went in pre-approved and ready to walk out with…read morea used Bronco yesterday. The attitude and demeanor of Axel, the Floor Manager, was so dismissive and abrasive from the moment he walked up to us, that my boyfriend and I did not feel comfortable moving forward, despite wanting the vehicle and being ready to complete the deal. Axel in no way acted like he wanted our business and was extremely rude. This morning I called the dealership twice asking to speak with the GM. Once I was told he would be in later in the morning, then was lied to by someone else who said he wasn't working today, then told by someone else he had just stepped out. I asked if they can give him my contact information for a callback and she said "yeah if I see him." And I said are you able to email it to him? And she said "I don't have his contact information." Sorry... how do you not have the email address for your GM or the ability to provide my info to someone who does? I was all the while waiting for a revised price sheet to reflect the numbers we discussed the day prior, which I never got. Finally, I decided despite the horrible customer service, I wanted the car enough to deal with them, and when I called to tell them I was on my way to sign the paperwork, I was notified that the car I was speaking to them about all day long had sold to someone else. Who knows if that's even true, since integrity is clearly not part of their training.

    Just bought the car 3 days ago, sold me a fucked up car they don't wanna take accountability…read more Claims the caris modded when it's bone stock.

    HBR Truck Sales - truckdealers - Updated August 2026

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