I am extremely upset and frustrated with the service provided by HCM Property Management. Upon moving into the unit, I encountered a severe water leak in the bathroom, which subsequently affected the neighbors below me. During the investigation, HCM discovered extensive mold, which they claimed had spread everywhere, necessitating the complete replacement of the bathroom stall. It is hard to believe that the mold spread so rapidly solely due to the recent flooding; it seems likely that the mold was pre-existing and not properly addressed before I moved in. HCM Property Management insisted that my insurance should cover all the repairs, adding to my financial burden. The repair process has been excruciatingly slow and poorly managed. It took them two days just to remove the bathroom stall, and they placed dryers to dry out the wood, which took about two weeks. During this period, the workers only showed up for four days. The day before the insurance adjuster was scheduled to visit, they hastily removed the tub and the rest of the bathroom, then disappeared for five days without any explanation. When I contacted HCM Management, Ana informed me that they were waiting for the insurance payment. It has now been over five days since that conversation, and I have not received any updates or calls from them. I have been living without a functional bathroom since the beginning of the month, far exceeding the initial two-week timeframe they promised for completing the repairs. I have been forced to use the bathroom at the community clubhouse, which is incredibly inconvenient and unacceptable. The lack of communication, the slow pace of repairs, and the overall mismanagement by HCM Property Management have caused me significant stress and inconvenience. I would not recommend their services to anyone based on this experience. They have failed to provide even the most basic level of customer service and have shown a complete disregard for the wellbeing and comfort of their tenants. read more

First of all, if i could give 10 stars i 100% would. My experience with HCM was seamless and couldnt have been better. If youre thinking about it- dont. Go with them and trust me on this. If i had properties i wouldnt even hesitate for a second id work with greg and hcm right away. I suggest you work with Greg he was amazing. Not only did he save my life when i had a seizure but immediately after he made sure i went to the doctor. He showed me the property and it was amazing. Unlike most other properties, he made sure everything was in perfect condition. He is very very fair with prices and wont give an unreasonable one. HCM and Greg will take care of finding the right qualified tenants for your property. They wont just put anyone there. They will collect rent for your property in a timely fashion and maintain your property the best way possible. When i say maintain, i mean maintain. Greg is the type to underpromise and over deliver. We were paying a lot more at the old place and we were so unhappy and it wasn't good at all I wish we knew about HCM sooner but oh well you live in learn read more

We rent our home from HCM Property Management. We had few issues after moving into the house . The AC didn't work good and the dishwasher broke. The company dispatched people to come out and fix the AC quickly. The dishwasher took a little more time because it completely broke. Paul from HCM Property Management worked with the owner and got the owner to buy and install a brand new dishwasher. Paul was very professional and made sure everything was fixed and completed. I highly recommend HCM Property Management. Also, I love the convenience of having an app to pay rent or to request maintenance at any time from your phone or computer. read more

I had the pleasure of working with Barbara Lopez at HCM property management and I would like to take the opportunity to extend my gratitude to her for her kind attention to details, excellent decision making and problem solving skills. She is knowledgeable, resourceful and caring. Barbara took care of the needs of my tenants in an efficient and timely manner and went above and beyond to assure my tenant's satisfaction. Barbara's positive attitude and pleasant approach made my experience with HCM a pleasant one and I believe she deserves additional recognition. Thanks Barbara!!! ZG read more

I happened to find this property management company by chance. Joan Akita helped me and my roommates find the right apartment for us. She was extremely professional and showed us a bunch of different properties. She followed up and had great communication with us every step of the way. There was a few hiccups but Joan kept on top of it. I was very happy with my experience and highly recommend this management company. If you get a choice I would recommend working with Joan. If I ever need to find a place again I'll be using this company and working with Joan. read more

My wife and I have had HCM Property Management services since 2019, and have been very satisfied with them. In fact, I would say they are exemplary at what they do. They are quick in responses to tenants' needs and always communicate things clearly and timely to us -the homeowners. Add to that the professionalism you get with their produced monthly and year end statements. Viviana and Maria in particular deserve a shout-out for being responsive and quick with communication and follow through with results for maintenance needed by tenants and with us. read more

Everyone I've spoken with has been kind, helpful, and prompt during the process. I've felt empathy from a kind woman, who's name escapes me, that I could tell was right there with me when she heard a woman was unable to shower and have proper hygiene for work. ON IT like white on rice. I've also felt compassion during a frustrating moment trying to get something scheduled. As far as I'm concerned, these are human beings doing on the side of the phone and they speak to me as if I could be someone in their community in need of help. read more

HCM and Steve Patton have been providing excellent service regarding the management of our condo. He is very responsive and gets back to us immediately if we have any questions. He advises us immediately if there are any problems and he does a terrific job communicating with us and the tenants. He has taken the headache out of leasing and renting our condo and I can't imagine not using Steve and HCM when it comes to selecting good tenants and managing the condo. The service HCM and Steve provides is well worth the cost. read more

Mariel and team have been very responsive in working with the owner and the vendors to get a few things fixed that the previous management company did not, including the garage, freezer and fireplace. They got technicians to come in very promptly to review the problem and get it approved by the owner. Within days all outstanding issues were resolved. And HCM kept following up to make sure I was completely satisfied. They also helped me negotiate the rent with the owner. I'm very happy with this management company. read more

I just wanted to give an update, and continued gratitude to the people at HCM, especially Steve Patton. They have been doing a great job with my rental property, especially in light of Covid. I feel informed all the way and appreciate their updates regarding the current laws. I recently had an issue with water damage and the staff at HCM took care of it in an expeditious manner, getting very reasonable quotes and kept me informed throughout the process. Completely recommend this company for your rental property needs! read more

We have been with HCM just a few months and have been impressed with their staff's professionalism and courtesy. Emails are promptly answered and concerns addressed. Ms Maria Reyes in the office has been exceptionally helpful. Unexpectedly our rental has needed a few repairs after tenants moved. Never something you want to hear but she has gotten bids quickly and costs have been reasonable. She is prompt and has been so attentive in providing assistance. Glad we joined HCM as owners. Martha S. Johnson read more

When I decided to rent my home I reached out to three management companies. Steve Patton at HCM Property Management was my choice for a property manager. Steve and his assistant are truly amazing. They handle everything professionally and efficiently. If I have a question Steve will answer it personally. Vicky handles the tenants and was amazing on how she handled some delicate issues with my HOA and the tenants. I would like to let everyone know that HCM Property Management is second to none. read more

After talking with a few local property management companies, we decided to go with HCM because we felt very easy talking with Ms. Gabby Lopez. From the beginning, she explained clearly what we should expect and walked us through the whole process and worked with us in completing the required documents. When the condo was ready, only took her one week to find us a tenant and rent the apartment. We are definitely very happy about our decision to have HCM manage our property. read more

My property has been rented with HCM for over 5 years. They have found me good renters. Pretty much hands off. Barbara and CJ took really good care of my property to ensure that repairs were done, cleaning during move out, property annual inspections, and so forth. I also have listed, bought and sold my properties through them. Very please with Barbara. Always professional and provides excellent service. My repair projects were done inexpensively and quickly. Thank you. read more

An amazing property management company to work with. I always get a fast response to any and all questions I have. A great staff but I particular Barbara Lopez is amazing. I have been working with Barbara from the start. She very knowledgeable and is always able to get an answer to my questions. She even finds time to check up with me to make sure everything is good. I highly suggest going with this company and ask to speak with Barbara Lopez. You won't be disappointed. read more

I own several rental properties in Orange County and no longer wanted to self manage them as I've been spending more time on growing my other businesses. I reached out to HCM Property Management and spoke to Lenny to discuss how they could solve my problem. Lenny was very professional and thorough in explaining how the program works and I felt my properties are being left in good hands. I would highly recommend their property management and leasing services! read more

I chose HCM Property Management to manage my property and I am very happy with my decision. They rented my unit very quickly and placed a very good tenant. Specially Property Manager, Gabby Lopez, and Property Coordinator, Viviana Aguirre have been amazing! They are very responsive and professional. Viviana coordinated service requests by my tenant promptly sending great licensed professionals to take care of the repairs needed. Thank you for all you do! read more

We totally love working whit this Company. Maria and the whole HCM team make everything such and easy process. Any time we need anything, they always willing to help and get things done right away. They provide awesome property management services. I would highly recommended them for any of your property management need, they truly care about their tenants and they get their work orders done right away Maria is the bets on this area 100 % recommended read more

I would like to give a 5 star rating to Barbara from HCM PROPERTY MANAGEMENT I was trying to call for an HOA Management and call was directed to HCM PROPERTY MANAGEMENT. This associate helped me Google different associations property managements (when it wasn't her job and could of easily hung up on me) and for that I am taking the time to put a review for her and tell her thank you very kind, ....this speak highly of HCM Property Management employees. read more