I'm visiting Auburn, NY so I called and made an appointment for a manicure and a pedicure. When I…read morearrived, they had me start on the pedicure first I explained that I wanted gel on my toes and dip polish on my fingernails. The girl who was helping me told me to pick out a color. I did pick out a color and reiterated I wanted the same color for my toes and my fingernails, which was gel on the toes and dip polish on the fingernails. She assured me that she had the color for gel and for dip polish. When completed she had a young man work on my manicure. He removed my previous Polish and went to put on gel polish. I explained to the young man that I wanted Dip polish on my fingernails. He stated they ran out of the dip polish. I informed him that I would not have picked this color if there was not a matching color. The young man stated I can do dip clear polish on the bottom, but then do the rest gel polish. I explained to the young man this is not what I requested. I told him that I will pick out another color for dip polish on my fingernails, That will also be in gel polish for my toenails and my toenails will be redone Due to the negligence of the previous technician, not communicating properly. Upon checking out, I was informed that there is a 5% charge if you pay by credit card, I inquired where the sign was posted and he stated it's here on the counter. You could barely see it because the tape was crumbling, and the wording was hidden underneath the rolled up tape. I paid for the pedicure, however when it came to Paying for my nails, he said it would be $45. I asked him is this just for a polish change and he said yes. I explained to him that I requested a manicure the manicure was given. He said you have to get gel polish in order to get a manicure. This is comical to me as I have never been to a Nail salon that states you must do gel polish in order to get a manicure! I will never go to the salon again, Nor would I ever recommend the salon to anyone!!! consumer beware Of the salon!!! To the owners I highly recommend communicating with your customers and listening to your customers. Make your sign bigger that says you're gonna have to pay 5% if paying by card.

The quality of the manicures pedicures here depends on the tech. Today mine was so disappointing…read more The salon is not clean, the massage chair did not work, she never asked me about the temp of the water it was just not a good experience.

I cried so much and so hard. Used My…read moreFiancés gift card from Xmas around Valentine's Day time and had a photo asked for that left the photo out and all that well she didn't shape Right she didn't even out the texture or the thickkkkness to it. Shaped sooo not even a shape I could name. Little 8 year old Next to me getting acrylics WAY WAY BETTER LITERALLY HANDS AND NAILS DOWN!! Charged me 79 and I even gave the poor woman a tip but I cried and cried and cried and I tried to fix them in the end I just had a broken heart, not often I get a gift Card For that let alone enough time to go get them done... so want a heart break sure go.

I made an appointment for following day I get there 10 minutes early.i had to wait over an hour to…read moreget done they were taking walk ins ahead of me .said that I didn't tell them a full set when I called .I said I wanted dip powder which they take off and redo each time 2.5 hours later im done charged me 80 which was only 70 .I said 70 she said no 80 .there is a board with prices but they dont follow it i would give less stars but cant

We were walk-ins on Friday, 07/15/16. Dez was able to do the items as requested. Her manicure…read moreskills are excellent. Everyone was asking if the nails were fake or was is a gel polish. The polish still looks beautiful. Not enough good things can be said!

Super awesome spa day spent here with group of friends. Located in an old library building and has…read morea super wonderful relaxation lounge while waiting for your service or others in your party to be done. Group of us got massages or facials. All were impressed with the level of service and treatments. Would go back again! There's an Aveda hair salon upstairs, as well as nails, waxing, lashes, etc. All employees were fantastic and it was just a super day. I would encourage you to visit this business as it is a great find!

This is such a wonderful place. Sheryl is a fantastic hairstylist. She is also the owner and her…read morevision for this business is truly impressive. They have so many services. Hair, manicure, pedicure, massage, acupuncture, facials, waxing. More all the time. Check it out. You will love it.

First time in & had a wonderful experience! The place was clean, warm, welcoming. All the staff…read morewere so kind and nice. I was a walk in for a mani/pedi and taken care of by Lisa. She did a phenomenal job! She took her time, no rush at all, made sure I liked the color/ shape, and did everything perfectly. I will definitely be going back and recommend to anyone looking for a great nail salon. Lisa was amazing!

Great job. Polite. Got a pedicure and it was very relaxing…read moreand easy. No pressure and felt comfortable the whole time.

My husband booked a Mother's Day surprise for me and our four daughters at Tina Nail Spa, and I can…read morehonestly say this was one of the best salon experiences we've ever had! From the moment we walked in, everyone was so friendly and welcoming. We never felt rushed once. They made sure every single detail was exactly how we wanted it -- from the nail length, shape, filing, trimming, and colors. They truly cared that we loved our nails before we left. I had trouble choosing a color and they patiently let me try multiple colors until I found the perfect one. They never made me feel like a bother, and they absolutely did not disappoint! If something needed fixing or touching up, they happily corrected it right away. The atmosphere was relaxing, clean, and comfortable. One thing I really appreciated was how clean and sanitized everything was. They constantly cleaned and sterilized as they worked, and unlike some salons, the nail polish smell wasn't overpowering at all. They were also AMAZING with kids. We've been to salons before where children didn't feel welcome, but this place treated my daughters so kindly. They even offered candy to the kids and made all of us feel comfortable and special. We were greeted with smiles and taken right in. My girls and I left feeling refreshed, relaxed, and so happy. The staff was quick, professional, and genuinely caring. I'm officially switching nail salons -- this will definitely be our new spot! 100% recommend. We will absolutely be back!

I went to get a pedicure for a wedding here and the girl completely tore my feet up with the heel…read morescrapper. After leaving my toes were completely tore up with skin flaking off and small cuts all over my toes. I called to let them know about the cuts and to ask about cleaning solutions they use on their tools and the man on the phone told me to "go to the doctor." I asked if I could have a credit or reimbursed and he laughed and told me "I will just treat you when you come in next." I am extremely disappointed and concerned for infection. I am a registered nurse and let them know that there is huge risk for infection as well.

Shelly was so friendly, and gave my hair the perfect trim. My hair has much more bounce now. My…read morehair hasn't been cut in more than a year. She was great to chat with, and she made my hair so much healthier. I also like that she didn't push any hair products on me. Next time I come home to Auburn, NY I will return to Shelly. She has very reasonable prices too!

My hair looks and feels awesome! I just had my first experience with Stephanie, she is super…read morefriendly and made me feel really comfortable. I was recommended by another client of hers and she definitely delivered!