I would have loved to give this dealership a 5-star rating. I purchased a vehicle from them about a week ago, and overall the buying experience was very positive. They were friendly, professional, and easy to work with during the price negotiation process. They even delivered the vehicle to my home, which was about an hour away, and I greatly appreciated that level of service. However, there were a couple of issues that prevented me from giving a higher rating. First, when the vehicle was delivered, they requested a copy of my DD214 to verify my veteran status. In the past, I have purchased several vehicles through Hyundai dealerships, and my driver's license showing veteran status was always sufficient. While I ultimately provided the DD214 since they had already made the trip to my home, I was uncomfortable being asked for a photo or physical copy of that document. He took the picture on his phone (which im sure is still there), lots of issues with this one. Second, I never received a receipt or copies of the paperwork after the purchase. This is something I expected to receive and was disappointed was not provided. Overall, the staff was friendly and the vehicle purchase process went smoothly, but these two issues impacted my experience enough that I could not justify a full 5-star rating. read more

This dealership sold us a Genesis GV80 that has been what we believe submerged in water and covered up by someone. I will never in a million years go back to them. The dealership general manager will not even sit down and speak with us about the vehicle. We were told that the vehicle was a new vehicle it under demo due to them using it on the lot only. Come to find out they had been using it for more than just around the dealership. We have now reached out to our attorney and contacted consumer service. There is so much more with this vehicle. read more

My daughter just bought her a Hyundai Venue. Perfect car for her trips back and forth to UCF. Very nice facility and our sales team was very forthcoming, patient and friendly as we mulled over all the details as to the best vehicle for her 1st car. read more

Headquarter Hyundai - Venue - Car Dealers Near Me - Sanford, Florida

Adrian Brown was my service rep and he made my first visit to this dealership an experience I have never had with any other Hyundai dealership in South Florida. This is my second Tucson so I have been to several dealerships. This young man made the difference in me becoming a loyal customer. He was kind, professional and radiated integrity! While others ignore the customers, he was the first to acknowledge me. I've never had such service anywhere else! Dealerships don't have sterling reputations but this young man changed the game for me!! He has taken professionalism to another level and I will continue to come to this dealership as long as I know he is there. He changed the negative to a positive by just being himself. I hope this dealership knows what a jewel they have with Adrian!!!!! read more

the entire staff is always helpful and very knowledgeable. Adrian always does a fantastic job making sure that I'm satisfied and very well communication. I was in for an oil change / tire rotation was greeted instantly. waited about an hour with my 6 year old son and was in & out. 10/10!!! read more

Went to look at hybrid cars there and when I told salesman that we were just doing research, he walked away and never came back. Also no other salesperson approached us to see if we had any questions. If they are this rude on the sales side, I can only imagine how they would be on the service side. read more

I had high expectations visiting the Hyundai headquarters, especially considering its prime location--but unfortunately, the service experience was far from what you'd expect from a flagship dealership. From the moment I arrived, the energy felt off. The staff looked drained and as if the joy had been sucked out of them. No warm greetings, no smiles just a very dry and dull atmosphere all around. My service advisor in particular was not really pleasant; his attitude was flat and uninterested, making the whole interaction feel like a chore for him. However, the morning shuttle driver had a better more pleasant attitude. Staff should take tips from him on having a better attitude especially that early in the morning. Communication was another major issue. Good luck trying to get back in touch if you happen to miss a call from your advisor, no call back or communication after. And don't expect any sort of transparency or professionalism when it comes to documenting your vehicle. There were no before photos of my car provided, even upon my related issue of my wrap paper coming off on the driver side. I was told I had to wait for the director of service to review it. So I guess if the service advisor can't seem to identify the before photos taken the director of service definitely would right after he's taken lunch and left for the rest of the day. Their time seems to be more precious than their customers. If you have a wrapped car or any custom work, be extremely cautious. You may not get your vehicle back in the same condition, and there won't be much accountability from the staff or even the DIRECTOR of service. It's disappointing because the facility itself is in a great area, but the service experience was soulless and lacking in even the most basic customer care. I won't be returning! FYI- Don't expect your review to be posted from the link texted directly from their company asking to review them! read more

Headquarter Hyundai - Chip of my car wrap - Car Dealers Near Me - Sanford, Florida

Over 2hrs 15minutes for an oil change... total joke! Don't say you have an available time slot for an oil change when it takes over 2 hours 15 minutes... terrible service! read more

I bought my Hyundai Palisade at Headquarters Hyundai. My experience at this dealer has always been awesome. Starting with salesman Dominic, finance Jose and to service advisor Shawn Wright. They go above a beyond to help you. I love my car and would recommend this dealer to my family and friends. read more

I would not recommend a Genesis: 1. You are investing in a luxury car with a terrible customer service experience. 2. Beware that most of Hyundai Dealerships will NOT service your car due to the fact that most Hyundai Locations did NOT extend their contracts with Genesis. Which it causes two main issues. Extended schedules availability and far distances to get to a location that will service the car. 3. During my lease end I knew I had to pay for the extra milage which rounded up to almost 10,000. I've attempted to negotiate with Genesis Finance and they are refusing to offer a payment plan. They want almost 10,000 in just one payment. 4. My best advice to new customers is stay away from Genesis. Invest in a luxury car that will provide the luxury experience. read more

Great service department! Fast, nice, polite, took my car back right a way. Complimentary car wash! Comfy waiting room, great price for oil change. read more

Went in to purchase a GV80 with Tony as the salesman. Good sales experience. Went totally south with Mo in finance. Lied right to our faces multiple times. Said he'd absorb Gap coverage charge if we purchased the extended warranty. Verified before signing. Deal was done late in the evening. Next day I see we're charged $1500 for Gap coverage on contract. Many excuses made by Mo but none of it washes. Totally dishonest deal. Avoid buying anything from Headquarters Hyundai or Genesis as they have little or no morality. I do not lie or twist facts. I m a disabled first responder and veteran. Honest review. read more

This dealership is the worst one I have ever been to. They lie to customers over the phone telling them false car prices and dealer fees. Then once they achieve the goal of getting you at the dealership, the verbal attacks and rude behavior is performed by the internet sales rep, the sales managers and finance rep. It has been reported in many reviews the alcohol abuse by many employees. read more

This place is impossible to get a hold of. Phone rings forever, no one answers. Try to set an appointment on the app and they say it's not a real appointment. Service needs to do better for their existing customers! read more

Their website offers a $75 Amazon gift card for taking a test drive. I registered and received a coupon code that I was supposed to present to the dealership when I took the test drive. I made an appointment, showed up on time, and had a nice test drive. When I asked about the gift card I got blank looks like they didn't know what I was talking about. Finally the sales manager said "they will email it to you". I gave them the coupon code I received and was told it would be coming soon. Well, after a few follow up notes with the salesperson, nothing has happened. Now they won't even respond. More than a week has passed so I guess nothing will be coming. Glad I didn't do business with this dealership. If they will receive on a small thing like this how can they be trusted in the big things? My advice is to be wary of the test drive gift card promotion. read more

We were told on a phone by sales person that they could offer us the most for our car. Of course, when we got there, we didn't even deal with the person that I have been speaking with on the phone. They offered us such a low price on our trade-in disappointment all the way around I don't even believe that they understood the kind of Tucson we were looking for which was a special model. I honestly could not recommend this place. The person that took us out to look at cars wasn't even sure which car he was looking for so I was told that they were prepared and would be ready for us and the person who took us out on a lot, had to press the button to make the horn go off to find out where the cars were so I thought that was pretty strange. Now I get a message today, saying if we bring them a receipt from what we were offered from another deal or they would match it if that was the case why didn't they just sell us the car to begin with if they could match us? I guess they think we're lying With that said I could not recommend this place.. read more

Helped my young daughter drop off her 2018 Sonata Sunday night specifically for a fuel pump diagnostic, per Hyundai Corporate, so as to qualify for an extended warranty repair. While helping transfer items from her car to mine I turned around to see an older salesman had approached my daughter and was telling her that as the dealership where she purchased her car had been caught altering CarFax reports to cover up crash damage which would void any warranty repairs-- which was simply not true per the Hyundai Technical Service Bulletin I held in my hand, provided by our mechanic and verified by Hyundai Corporate. I then received a call the next day, Monday, asking for authorization for the diagnostic we specifically requested IN WRITING when we dropped the car off and was asked to provide my birthday as verification (WTH) -- and told it could be Thursday or Friday before they could "get around to taking a look." I then received a call today, Tuesday, from the same service rep telling me they had found corrosion on the battery terminal... The rep made NO mention of the fuel pump until I pressed him and then proceeded to say that "there was no problem with the fuel pump" and not a minute later admitted his "team" hadn't CHECKED the fuel pump. So basically a pedo salesman upsets my daughter with his BS and a clueless service rep lied to me. Will be updating this IF I get the promised call back from a service manager... Hard pass on this place, folks. HARD pass. Update: Spoke with sales manager. No change to review. read more

Headquarter Hyundai - Car Dealers Near Me - Sanford, Florida

Everything communication is the poorest I ever seen. Obviously no incentive for customer service just sell for highest price. This includes servo also always upselling and prices are inflated compared to to other service vendors. read more

I honestly am starting believe their whole service department is just full of scams. I brought my car in for two recalls, an oil change and washed them to look at my windshield fluid reservoir because I believed it was leaking - I would fill it up and it was be empty within days. Side note: I also had brake lights out - I had the replacements just haven't gotten around to change them. They performed everything and a multipoint inspection. They quoted the windshield fluid replacement around $450. Funny thing is since then it hasn't been leaking so I believed the pipe may have been loose. But they were going to let me fix it and charge me even though it wasn't broken. Also after they performed all the updates per the recall, my rear view camera just so happened to stop working as soon as I got the car back. They advised it had nothing to do with them but I find it very suspicious that it just so happened to stop working once they performed the updates. And then you have their regular scams with charging 90$ to replace the cabin filter. There was no mention of my brake lights being out, you would think if they did a multipoint inspection they would advise things that actually have to be fixed on the car not just the things they can make money off that aren't broken. read more

Bought our son an Elantra almost 2 years ago , have called service dept twice & had to leave messages. First time I have ever called a dealership & someone in service doesn't answer the phone. Been 4 days no return call will go to another Hyundai dealer for service read more

We bought our 2023 Genesis GV80 here and the salesman was nice. I have no complaints on the sales side other than they sold us a car that had a scratch on the front bumper, told us they'd fix it for free and then never followed up. That aside the major issue with this place is the service department. They never answer their phone, and apparently to get genesis service, I have to speak to a single person in the building named Sean, who is never there. I leave voicemails and never get a call back. I have to call all day every day until I can get ahold of this guy and only then can I schedule service. I currently have an un-drivable genesis sitting in my driveway because the fuel pump seems to have gone and I can't reach anyone from service. I'm about to sell this and get a Tesla because I can't take dealing with these people anymore. read more

I had a great experience. I bought a brand new Santa Fe. Got a good price and dealt with a professional young man. I highly recommend that if you go you talk to Aaron Paige. He had great customer service and I would go back to buy another car from him in the future read more

Was looking forward to viewing this place to see what it had to offer. Before I could do anything, an employee was lowballing my trade-in car. Ruined my experience and never returning again!! read more

Was sold a car and paint started chipping when I inquired about it being fixed they said there was nothing can be done. Car was still under warranty bought it as a qualified pre owned car. Biggest regret buying from here! read more

I purchased a Hyundai Tucson last from Hyundai Headquarters in Sanford last week.. I had visited 5 dealerships in Central Florida and I found this one to be very accommodating . My salesman, Victor White was great and made sure everything was taken care of. My only negative experience was in the parts dept. when I purchased a touchup pen, they charged me $42, I came home and looked at Amazon and the same pen sold for $29 and you received two. read more

My son had great experience buying his dream car today. The salesperson Rahkeem was very nice and responsive. The finance gentleman worked hard to get my son into his dream car as my son was upside down with his trade in. Yes, payments were higher than expected but it was due to my son's negative equity on the trade in. read more

Came to this dealership to look at the Genesis GV80 because I never seen it before in person and we're looking to buy. I see the Genesis G80 only on the sales floor. So, I asked the 1st representative if they have the GV80 in stock to look at. He says, there's a Genesis representative that would need to speak with me because he's not qualified. So I'm introduced to a 2nd representative who says he can show me the vehicle and that he's willing to retrieve the keys to look at it. He then shows up empty handed and says he's not qualified to show me the vehicle either so then the 2nd representative introduces me to a 3rd representative who says he's qualified but then tells me that in order to retrieve the key, he needs to speak to his manager who I needed to wait for. When I asked how long do I need to wait to SEE the vehicle, he says, he doesn't know and puts me in the office. I waited for 2 minutes and then the same 3rd representative comes back to try to hold a conversation with me. This weird conversation is about me being married and why didn't I bring my husband with me? I didn't know I needed my husbands permission to visit a dealership or he needed to be present to look at the vehicle. I said, look.....I never asked to DRIVE the vehicle. I just want to see it. I immediately got up to walk away but before I did, I said, "Just because you don't think I'm buying right away makes me feel like you're not willing to show me the vehicle." I also let him know I'm going somewhere else Please, please, please train your sales agents customer service. There is a level of customer service you need to show a potential buyer. I'm not just a woman, I'm also a woman buyer who has the means to buy! Also, don't make your potential buyers run around in circles I can ride the marry-go-round for that! read more

Extremely manipulative practices and customer service. I purchased my brand vehicle brand new with the 10 year/100,000 mile warranty with the pretense that the warranty would cover any issues not caused by user error and would cover major car issues. The engine light on my 2019 63,000/mile vehicle came on and I got it diagnosed at a local autozone so I knew what the issue was, I just needed to know if the part was covered under warranty. No one, not in service nor through the customer care line could provide this information. I was convinced to get the car diagnosed under the assumption that if covered by warranty, the fee would be waived/refunded. I was charged the diagnostic fee of $200 only to be told it was the same part I already knew was defective and that it was in fact not covered by warranty. I find it very deceptive that this information cannot be provided without providing a diagnostic fee. Apparently my frustration is unfounded. If you're buying your car based on the 10 year/100,000 mile guarantee, get ready to hear 5 years 60,000 miles on repeat regardless of being the cars original owner. Make sure to get all major repairs for before then read more

My husband and I went to Headquarte Hyundai after receiving a flyer from them with promotion for $75 dollar test drive.We buy a car every two years and last 4 cars were Hyundais. They were nice and we did the test drive. They told us we had to wait a week and they would email us the $75 gc. it has 3 weeks and nothing but excuses and being ignored by the salesperson Alex and the dealership. We usually go to Holler but something had changed so my husband wanted to go there to Headquarter. Since we are being ignored and the phony promotion we went back to Holler and bought our new vehicle there. read more

Oil changes there , wash my car , good vibe and environment there ,everyone there was working ready to help and explain things to you

My car is a 2015 Hyundai Sonata (white), and the exterior paint is severely peeled off. In 2019, I went to the, CardinaleWay Hyundai - Glendora branch, for car maintenance, as well as a car wash. After they finished hosing down the car, I noticed that a piece of the car's paint had started to peel off. After negotiations, they agreed to touch it up. What started as a tiny piece gradually became much more, as, in recent months, more and more of the paint started peeling off from the car's exterior. Because of this situation, it can be determined that there was a serious problem with the painting process of this car because I sought out help from professionals, who told me that the white paint present on my car should not be peeling off in such a short timeframe. Compared to previous cars that I had driven, I have never had to experience the same issue as I now face with this car brand. Despite driving a car for ten years, to put it to comparison, that car is still relatively intact. Now, whenever I see sectors of the paint peeling away, I feel upset. I'm really disappointed because, despite an issue in the quality of the car's paint and seeking help from representatives directly responsible for several years, they are instead shirking their responsibilities. Seeing the constant paint peeling off my car, I am constantly frustrated and irritated at their quality management. read more

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I bought my Toyota Tacoma truck from this dealership, and it was a great buying experience. I had a deal worked out over e-mail, prior to arrival, and also had my own financing lined up ahead of time. I was a little worried that once I arrived, they would try and change the deal up at the last minute, but this was not the case. I found the salesman Joel to be friendly, honest, and easy to deal with. While I am personally not a fan of the Hyundai brand, I would highly recommend this location to anyone who discovers that they carry a used vehicle that they are interested in. The service department here is a bit slower than the Toyota dealership I usually go to. However, your purchase includes 3 years!! of free oil changes. That is hard to beat. read more

Tony is very knowledgeable and experienced with the Genesis brand. He helped guide me towards an amazing car choice which was the G70. He took the time to show me every button, nook and cranny, which no other car associate has done before. We went on a very fun test drive and he showed us how the car really handles and all its features. I liked his honesty about the process and I felt liked he really listened to what I had to say. He made the car buying process fun and I felt like it was a very enjoyable day. Not only did he make sure I got the exact car I wanted and had it delivered to me the very next day. The finance department took their time to get me a great interest rate and I am forever grateful that the numbers were exactly where I wanted them to be. I highly recommend Headquarter Genesis and Tony and I send all my friends there to him. I take my car there for all my oil changes and checkups and I appreciate their deals as well. Thanks Tony!!! read more

Headquarter Hyundai - Car Dealers Near Me - Sanford, Florida

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I bought a brand new car from here. Everything was good except for the service side. I first planned with my advisor to make an appointment for a month out to make sure I had a rental to get around. When the time came there was no rental. I dropped my car off anyway and was with out it for 4-5 weeks. 3 of those weeks I had no rental and only got a resolution when I complained to a manager. When I got the car back it still had half the issues that I brought it in for. Fast forward a couple of months I believe in second chances so I scheduled an appointment with the same service guy and he assured me that this time I would have a rental. On the day of my appointment he texted me that no rentals were available. It has been two weeks since my appointment and I haven't heard from my service advisor. read more

The service at this location is terrible. They don't answer the phone and when you go to the location the staff acts like they hate their jobs which reflects onto the customer. I've been trying to call and schedule an oil change for 3 days and NO ANSWER! Seriously unacceptable! read more

Hi i brought our 2022 suv in for service and im confused we were there over 2 hours and this is a brand new dealership looks great .But my 2 kids and i were hungry after looking for snacks and drinks in the waiting room i was told there were none i went and found a worker and was told there was a vending machine hmmm we paid over 38,000 for our suv.And i guess that we now our eating out of a vending machine.This dealer has no restaurants in walking distance .Not happy i understand this is not a subway but you should so some respect to your loyal customers it would not cost much. BY THE WAY THE COOKIE IN VENDING MACHINE WAS SMASHED AND NOT GOOD read more

WE WERE BAIT AND SWITCHED. My fiance and I were seeking to downsize by trading in our two vehicles for a new Elantra. We brought our vehicles to Headquarter Hyundai where we initially received laughable offers. We were told by the salesperson that all trade in values could be price matched and she confirmed it was verified by her manager. My fiance and I then visited several dealerships to obtain documentation of a fair offer for our vehicles to bring back to Hyundai for matching as we still wanted to do business with them. We scheduled an appointment and drove to Hyundai a few days later with updated offers in hand. As soon as we arrived and handed them to the salesperson, her manager emerged to tell us they, in fact, would not match the trade in offers we received (which were about $10k more total than Hyundai's offer, just as a frame of reference for how low Hyundai's offer was). We left extremely disappointed and ended up finding a new Elantra for the price we wanted with fair offers for our vehicles at a different Hyundai dealership. read more

Love your cars, some are great models and my partner is a supporter. However, if there is a petition to discontinue the Sante Fe I'd like to participate because it has such terrible handling and dampening. The amount of times I get car sick is unbearable, and would last all day. I definitely do not recommend this model from years 2012-2018. Have a great day! read more

The BEST service department I've ever used.... Would highly recommend them for service. As far as sales there a bit out of touch adding market value to the sticker price. Had to buy somewhere else. read more

Not sure about the negative reviews but I think the people here are awesome! High five! read more