They claim to do move out deep cleaning, but what I got was shallow cleaning! The crew arrived…read morelate due to traffic which I understand, so they ended up starting at 9:30 AM and one her team members named Jessica, told me they would complete their work after 5 PM, which seemed reasonable, as the unit is almost 1700 sq. ft. and has 4 bedrooms and 4 bathrooms that was completely clear of furnishing and household items. I get a text from Jennifer at 11:47 AM that they will be done by 12:30 PM! When I came to check, all they had was Windex and bleach spray and nothing to take off water stains and they did not clean the outside windows and missed cleaning the kitchen windows entirely both inside (which I think was because they couldn't get up on the large countertop) and outside, did not know how to pull out the fridge racks to clean, didn't touch the washer and dryer at all, missed collected dust on the bathroom windows, left spots on the bathroom tiles and did not get out the water stains on the shower heads and faucet. The unit also had a strange, cheap chemical like smell and I think it was a result of cheap cleaning items they used. When I pointed out that the refrigerator racks needed cleaning and showed how all you need to do was pull up and out the rack, they said sorry and started cleaning the racks with a very dirty rag that was already heavily used! I was not going to stay there and babysit them and point out everything that they should have covered and by that point thought to myself, forget this, we did not pay to babysit so called "handywomen" cleaners! Furthermore, they brought what seemed to be cheap cleaning equipment you'd see at Dollar General. How can a professional cleaning service use only cheap over-the-counter cleaning items and expect to "deep" clean your unit! Also, I appreciate that the cleaning team were Brazilian immigrants as I'm an immigrant from Korea, but they could not speak English at all and it was difficult to communicate, despite their use of Google translate. If at least one team member had a grasp of elementary English it would have been smoother communication. If it were not for the condescending attitude of the owner Jennifer, I would have given this a 2.5 rating, but her attitude exemplifies someone who should get zero starts. Initially she did offer to come down herself, but after seeing what occurred I had no desire to interact with her company again which as a customer I have a right to do. This was especially the case when she outright lied that her team spent 8 hours at my location, when they only spent 4 hours (and about 30 minutes was me driving to the location, so they only probably worked 3.5 hours). In addition, every time I pointed out with pictures what was not done, she gave every excuse as to why it was not done. I ended up working with my partner for four hours to clean up what her crew didn't. Jennifer claimed "a specialized service for stone cleaning is required, as excessive scrubbing may cause damage." We used concentrated vinegar and baking soda and got all the water stains off the shower heads and faucets and used Goo-Be-Gone and got the tiles in the bath and shower areas looking like new. I also used a re-tractable squeegee to clean the outside windows in about 30 minutes. And we are NOT professional cleaners! I was NOT going to pay full price for this supposed move-out deep cleaning, as her crew accomplished what I would consider average house cleaning services, so I offered to pay $224 for 4 hours of service which is about the average per cost of house cleaning services in LA which I looked up online. She refused to compromise with me and threatened legal action against me. At this point I gave up and guess I'll have to take time out of my life to fight her in small claims court for $275 she is not entitled too. Be very careful about this vendor as the pictures she shows about her professional services seem made up as she shows miraculous transformations of her cleaning services such as restoring a horrendous looking tub into new and her handywomen services as a fixer upper, yet her crew could not take out refrigerator drawers to clean them, did a half hearted job cleaning shower tiles and water stains, etc. Potential buyers beware! ***IN RESPONSE TO JENNIFER C's COMMENT*** This vendor claims her crew came at 8:24 AM, but I have on a camera capture that she arrived at 9:06 AM and the other came at almost 9:30 AM, and she's still holding to the idea that they worked 8 hours. This is absolutely absurd, delusional and an outright lie! Furthermore, she claims you cannot get deep cleaning move-out service for less than $45/hour, but they did not provide deep cleaning move-out service, but rather just average house cleaning service which is the rate I paid since that's what they provided.

They left the wall renovation incomplete and we couldn't figure out a way to make things work. They…read morejust couldn't get the job done and got extremely upset and left the work unfinished. I had to hire a different handyman to finish the job. It's awful they did this to my property!!!!

Crystal took her time and didn't rush the cleaning of our apartment. She did such a great job. I'm…read morestill in awe on how clean the apartment is. She's very easy to communicate and coordinate with. She already cleans two other apartments in our building and I can see why! Do yourself a favor and reach out to Crystal!!

I needed professional help deep cleaning my mom's house. She had cats and for some reason would…read morenever open the windows. As the years went on, she had increasing difficulty doing housework and she was a hoarder. If you are a Harry Potter fan, my mom's house had reached the condition of Bathilda Bagshot's in Godric's Hollow in the book Harry Potter and the Deathly Hallows. When Harry and Hermione entered Bathilda's house they observed, "Bathilda was tottering around the place lighting candle, but it was still very dark, not to mention extremely dirty. Thick dust crunched beneath their feet, and Harry's nose detected, underneath the dank and mildewed smell, something worse, like meat gone bad. He wondered when was the last time anyone had been inside Bathilda's house to check whether she was coping. She seemed to have forgotten that she could do magic too, for she lit the candles clumsily by hand, her trailing lace cuff in constant danger of catching fire." Here in the San Gabriel Valley, we can't "do magic too" to clean our homes, but luckily we have the real-life magic of Crystal!! I am so extremely, incredibly grateful for her nearly magical house cleaning skills. She went through the house, room by room, and cleaned the cat urine-soaked and cat barf-encrusted floors. She wiped down the walls and baseboards. She made the bathrooms and the kitchen sparkle. The kitchen sink was literally brown before from I have no idea what, and now it looks like brand-new bright white porcelain. Now the house is, and most importantly, smells super clean! Also, Crystal's prices are extremely reasonable and a great deal for all of the very heavy-duty work that she does. Thank you, Crystal, for helping me to conquer this extremely tough and overwhelming job! I am so grateful that you used your personal magical cleaning abilities to de-Bathilda-fy my mom's house.

Great thorough job. Very responsive and got the job done quick exactly as asked! Ana and her team…read moreare solid if you need some help quickly. Appointment same week.

I really thought we had a pretty clean apartment until the team came in and made everything…read moresparkle, shine and smell so clean!! Thanks for an awesome cleaning job!!

Raquel's team was amazing!! They were priced far below others quotes I got in the area and I was…read moreblown away by them and their efforts. I booked a move-out clean with them one day before I needed it. Prompt responses and fair prices. They cleaned every single vertical blind, windows inside and out; works miracles on my shower stall and door which had set in hard water stains, I mean it was absolutely spotless! I'd highly recommend them!

This was probably the best cleaning service we have ever used. It's like we have a new apartment…read more The ladies went above and beyond. Reasonable price, exceptional communication. We will be using them again.

I highly recommend this service. They beat every other quote I got, so I wasn't sure what to…read moreexpect, but I was really impressed. The ladies showed up early, were super professional, and left the place spotless. Definitely great value for the price.

I needed to do a move out cleaning for the apartment my sons rented while at college and I decided…read morethe night before that I just didn't have it in me to do the cleaning myself for the move out. I found Mia's that night on here and requested a quote. I heard from them right away and they were able to accommodate my availability for the next morning on such short notice. The girls that showed up, arrived on time and were absolutely amazing! So friendly, detail oriented, and worked quickly to get everything cleaner than our actual move in 2 years ago! No attitude at all when I asked them to go over a couple of areas. They finished cleaning a 2 bedroom/2 bath, kitchen, family room, all the appliances in 2.5 hours. I highly recommend this company and hope I get an opportunity to use them in the future.

I have never been so very impressed with a cleaning crew in my life. While speaking little English,…read morethey did the most incredible job cleaning this apartment (that had been lived in for 30 years!) I was honestly skeptical they could actually make a difference in the place - but the difference was nothing short of amazing! The windows that had smoke on them and were yellow, they made completely clean. The bathroom which had rust coming down the tile from the shower, they made sparkling white again. They scrubbed the walls and the ceilings. Impressive stuff. There is no one I will ever use again for cleaning before calling these folks first.

Super clean , highly recommend, she came on time, she make my patio super clean, i will definitely…read morebring her again

All I can say is thank you! Elite did an amazing job with detailed work bringing my mothers…read moreapartment back to life. As a local realtor in NELA, ECS will be recommended to all current and future clients. Thank you, Silvia!

Sylvia and her cousin busted ass on our rental after the tenant moved out without cleaning. It was…read moreso gross but they got it smelling sweet and looking good. Scheduling was a little tricky but that was on both our ends and the end result was worth it! Thanks ladies!