Alec has taken over the business and is the new owner. He is professional, has a pleasant smile and…read morepersonality and overall I am thrilled that the wine stain in my carpet is finally gone. It took an extra trip and some more money to make it right, but he did make it right in the end ultimately. I have expensive floor to floor wool carpeting and it's been impossible to find a wool carpet cleaner. It took many referrals until I finally got a hold of a company to clean- this company. I would give Alec and his company a shot, especially if you have wool carpeting. Tip of advice- if you are doing carpet cleaning, try to do it on a day that's not rainy and or too humid outside as the drier it is outside, the easier it is for your carpet to try and to avoid brown out/wicking of your carpet.

Under new ownership, we didn't receive the same quality work that we were used to for over 30…read moreyears. We requested steam cleaning and once the tech arrived, he suggested that we try a newer technology, low-moisture cleaning. In the past, living in a second floor condo, service required more equipment and typically two persons for a cleaning. We tried the low-moisture cleaning which looked just ok when done. We were told it should lighten up once dry and he said "It's not bad. It looks better than before." We decided to take a wait and see approach. After several weeks, the carpet looked liked it hadn't been cleaned at all. We believe without the hot water extraction, the dirt deep down wasn't adequately removed. We wouldn't choose the low-moisture option again. Pricing was fair though I believe we had a smaller number of rooms done than in previous visits.

Leslie was wonderful, thought I might be looking at replacing carpet in a rental, but he expertly…read moreone piece and got nasty pet stains out!! Mostly great at communicating, and on time!

Leslie was very responsive to our requests to possibly having our carpets at our business dyed. We…read moremade an appointment to meet and he assured me he'd be there and not reschedule or have to change anything. He showed up a little early and he took a look at our carpets. His quote was incredibly fair, but he first needed to test the carpets for color fastness to make sure they'd hold the dye. Leslie called us the following evening and let us know that the carpets would not hold the dye. Although we didn't end up doing business with him, we would certainly use JCCC and Leslie for carpet cleaning!

Joe or one of his associates have been cleaning my carpets for about 4 yrs now. They were…read morerecommended by a Property Mgr I know. They do very good work. Good communications and good all around.

I had a negative encounter with one of the company's drivers on July 12 at around 11am in Rancho…read morePenasquitos. As I was driving in a shopping center and came upon an intersection with stop signs, the company van didn't bother to stop and drove right through when it was my turn. They knew it was a stop sign because the car in front of them had stopped, but they didn't care and just drove right through. I honked at the van and the driver pulled to the side and held out his arm in an aggressive gesture toward me, a 30-something year-old woman. I pointed at my visible dash cam and he drove off aggressively, almost hitting a car at the next intersection. I definitely would never want this type of negative, aggressive person in my house cleaning my carpets ever.

As a Real Estate Agent I have seen work done that was pricey, done too quickly and not done right…read more I have used Gold Medal Carpet care personally and referred them to my clients. They were down to earth, honest, and reliable. When they clean it doesn't have to be cleaned again in a week or two. In this case listen to the suggestions they make they aren't trying to "sell" you, they are trying to help you. That is what their philosophy is. Good service from people we trust is what we need and that is what you find here. Bo Bortner

I called Gold Medal Carpet Care in a pinch... we rented out one of our income properties faster…read morethan expected, and had to get it ready in a hurry. We we were planning to replace the carpet, but since the new tenant wanted to move so quickly there just wasn't time, so we thought we'd give it one more shot with a good cleaning. I honestly wasn't very optimistic that the carpet could be saved, but Gold Medal did a great job! They were able to get there on short notice, did the job quickly and thoroughly, and for a reasonable price. They also did an enzyme treatment to get red of the pet smell from the previous tenants, and it worked great. I've had that carpet cleaned before, but none of them were this good - the carpet seriously looked good as new and smelled a million times better, and the new tenant is happy! Thanks for adding new life to our old carpet!

Very efficient, professional & pleasant. Have used them for many years & they have always done an…read moreoutstanding job. Would highly recommend!

Been using this company for 30 years and they never disappoint. The prices are fair and their work…read moreis outstanding. I can't recommend them more highly. They are a five star operation. Let's hope they keep it going for another 50 years.

I understand how important reviews are to small businesses, especially during our current climate,…read morewhich is why I struggled with whether to write this one at all. I actually would have loved to give Richard a 5-star rating here because he was fast, on time, did a good job at getting stains out, and seemed like a genuinely nice guy. However, once the new tenants moved into the place, they vacuumed and picked up a bunch of pet hair and wanted it recleaned. I checked with Richard and he said that the carpet is in bad condition and there's nothing else he can do (which he already told me earlier, so that was fine). To which I responded that I would give him the landlord's number in case they want to rebook another cleaning (and because they're claiming I didn't get it professionally cleaned) and he responded with "Well the truth is I don't have anything to talk about with them, that's your issue." The tenants are claiming that I didn't have professional cleaning done, even though I did through Richard, so I do think it's also his issue. Regardless, that was such an unprofessional and rude response. I wasn't even being rude to him either, I would be more understanding if I was being horrible, but I wasn't. Too bad because I would have continued to use his services.

Richard was very professional and was very clear on what he was going to do. He gave instructions…read moreon how to maintain the carpets properly after he was done. For those that are buying groupons and other discount coupon sites, that's great, just realize this is hard work and business owners don't really make any money from it because Groupon takes their cut. The only way they can benefit is if two things happen: 1. You continue to be a repeat customer 2. You refer them friends and family And if you got a great deal, consider tipping! Recognize hard work and show your appreciation. Give Richard a tip if he provided a good service for you. He will be my Carpet guy for now on! Thanks!

Answered to my questions quick. Quality is good. Arrived on time. Three areas takes about an hour…read morewhich is good. Thank you Roland for your service.

Roland is awesome!…read more My sister's pet had urinated on our couch, and as some of you may know, this type of stain and odor is such a challenge to remove. As usual, I referred to yelp and reached out to various cleaners from the area to compare estimates for upholstery cleaning. After speaking to 5 different companies, all with price points ranging from $80-$160 I decided to go with Coast 2 Coast Steam Cleaning. I specifically spoke with Roland and he gave me some details in regards to the cleaning process and type of equipment needed. He gave me an estimate for the cost of cleaning the couch and explained why it was that pricing. He was very knowledgeable and friendly so I decided to give his company a try. I initially scheduled an appointment for tomorrow but later asked if there was any way he could come today. I didn't want the pet urine to settle into the cushion of the couch and wanted to get it done right away. Roland was extremely accommodating and came a couple of hours later. When he arrived he was professional and set up his equipment right away. Unfortunately due to where I live (2nd floor condominium) there was no access to a water supply for the cleaning. However, Roland made it a point to look for other water supplies and found one near the pool. Once everything was set up he immediately started working. Roland went above and beyond to get the job done. He was efficient, courteous, and attentive. I found my new "go to" for future cleaning and will be sure to refer this company to family and friends.

I have one wool and one Italian silk rug that I was having trouble cleaning on my own. I called and…read morewas sent to a guy within an hour to my spot. It was such an easy process and my rugs have never looked so good. I can't believe I waited this long, this is going to be an annual treat for my home. The cleaning got rid of dirt, dust and all the fur from my two dogs. Thank you guys so much! See you next year!

Thank you very much for cleaning my carpet on the same day I called this morning for we clean green…read morethey arrive quickly they clean my Apt on my move out date so it was perfect the carpets look great I can get my deposit back. Thx u A+