They keep charging you when you try to cancel. Do not deal with the Polaris location. They are…read morevery dishonest. I've tried to cancel twice. And I think I have finally accomplished. Cancellation but they now tell me they need a 30 day cancellation notice so I will have one more charge and available treatment. To avoid this place I have to drive 40 minutes to a different location to use my credits. Ridiculous

I signed up for the diamond facial @$140. It was good. Went to ring out and the total was $265…read more I was in SHOCK! This place considers this to be an enhancement. WTF! So you pay $79.99 + 140+ tip! I assumed that the $79.99 was included in the $140. Even the front desk lady said it was too expensive. Still in sticker shock. What a freakin rip off! I asked to have the regional call me. Would not recommend this place at all.

I scheduled a Japanese Head Spa appt via the website and it was easy to follow along. Amanda was…read moreamazing and from start to finish was not only kind, but took care of me, and i appreciated her taking the time to tell me more about the history of Japanese Head Spa and her experiences and knowledge. I loved that she cares not only about her business but the customer and this shows in the products she buys and how she deals with businesses that care more about quality than quantity. I highly recommend going to Amanda for a head spa treatment. The pressure she used was perfect and while my scalp was in good condition prior to the treatment, you could see a difference afterwards. I was so relaxed that I dozed off and on, and left there feeling lighter than when I walked in.

From the owner: Columbus' premiere luxury Japanese Head Spa. Transforming your mind, body, and soul through hair /…read morescalp services and color analysis. Find yourself through self care and self discovery. Rooted Rituals is an oasis for relaxation... deep care rooted in luxury.

My daughter got her healthy girl summer trim today with pheobe! She was so fast and it looks so…read moregood!!y

I'm rating PENZONE a 5 ONLY because of my stylist Addison!!! She is amazing!…read more I have been going to Penzones at Polaris for approximately 18 years. I have had the best stylist during this time. My only derogatory comment regarding the salon is the deterioration of the dress code. The appearance of the staff has gone downhill over the years and is less than professional. I noticed several of the employees wearing extremely casual clothing. What has happened to the dress code and professional look of their employees at this salon. My stylist, and Carly, ALWAYS look great and dress professionally. Are sleeping pants and ripped jeans with huge holes appropriate for a customer focused work environment? Is wearing clothing that is so wrinkled that it looks like it was wadded up in a ball attractive? Step it up Penzone! Enforce your dress code.

I was excited to find a place that was open on Sundays. Unfortunately the woman doing my pedicure…read morewas late but they did give me a discount for waiting. I scheduled a Papillion pedicure but don't think I got all the steps that were offered. I had to ask for the scrub and massage. Disappointed in both because she only did my feet and ankles unlike other places that do your lower leg. The place is nice and convenient.

I was in town for work in September and I had a fabulous deep tissue massage with Natalie! It was…read morevery quiet, the bed was warm and she was very experienced (talking just enough). I felt so much better when I left! Would definitely recommend. The only negative thing I can mention: no one was at the front desk when I came in ... there was a gal giving a manicure to a client (guessing it wasn't her "job" to acknowledge me) ... so I just sat down and waited. It wasn't "terrible" but I did want to include as feedback for the future. :D

Ellie has been doing my hair for the past several months does a great job. I have been told my hair…read moreis not easy to cut but she handles it like a pro. Highly recommend her.

I've been going to kenneths for quite a while in the past but my most recent cut has me never…read morewanting to return, I'm so embarrassed to go out. For context I'm a male who normally rocks a long top, long back mullet and just wanted to visit to get a trim and fix the sides. I asked for "not too much off the top, mid forehead at most" and got what looks like a crew cut, nearly flush with my hairline. I even reiterated to the stylist "we can always take off more if I need" but she just went straight for it. I can't style it any other way other than slicked back now without looking like a fool and have to wait atleast two months for it to get to the minimum length I would've been okay with. I don't know what to say other than: if you're wanting a masculine haircut, stay away, lest you look like a tool. I won't be coming back.

I got the winter renewal and added on a blow dry and style with a mini facial. The quality of the…read morespa/massage was amazing. Maddie C. was really gentle but thorough and overall the visit was really relaxing and the vibes were great! Definitely recommend!

I can't say enough wonderful things about The Head Spa. From start to finish, the experience was…read moretruly one of a kind. Mary was incredible at coordinating and booking a spa service for my sister -- she went above and beyond to fit us in last minute and did it with such grace, kindness, and ease. Val treated my sister with the utmost respect and compassion as she navigates breast cancer and the sensitivity that comes with it. She was so thoughtful and gentle, creating a space that felt safe and uplifting. It was the perfect treatment to do before shaving her head -- an experience that could have been heavy was instead filled with care, empathy, and support. I'm endlessly grateful for both Mary and Val. Their professionalism, warmth, and genuine compassion set The Head Spa apart. Highly, highly recommend!

J.Carmen Salon is fabulous. If you want an edgy cut and color Anthony is who you want to count and…read morecolor your hair. He is amazing. The salon is clean and stylish. Anthony has a wonderful personality and listens to what you want. He has an knack of crating a style that fits you. If you are looking for a new salon and stylist J.Carmon and Anthony is your place!

I made an appointment today on their website for 11 AM December 31. Was it the appointment 10…read moreminutes early and they're not open.. so I called the number and a voice just said hello as if it was a private phone line and I said I was trying to reach Jay Carmen salon and the man said this was it and I said oh I'm here for my appointment he goes. We're not open today. My response was or you made an appointment with me and you sent me a reminder this morning. His response he was sorry. Even his website says OPEN today. So the end of the story I just screwed up my day for someone's incompetence.

Excellent pedicure! The ladies were lovely very attentive. We would definitely come back. Thank you!read more

Wonderful signature pedi by Ina! Friendly and super…read moredetailed, plus she picked out the correct shade of pink for me. There's a 5% discount if paid with cash. Clean store and wonderful massage chairs. Great location across from the mall.