They have been really great for the most part. This review is strictly about today's experience.
I'll make it short and sweet. This company has different busness locations in the county.
I got a call yesterday saying my dads hearing aids had been paired and I coud pick them up today . I asked what time they would be open and was told 9am.
After driving 15 minutes and sitting in lines of cars through 10 traffic signals on El Camino Real, I pulled into a space in front at 10:15, The door was locked and no one was there.
Either they are so busy they are running staff from one location to another or they can't keep their hours straight.
My advice
DON'T GO THERE UNLESS YOU HAVE AN APPOINTMENT. CALL BEFORE YOU LEAVE. THEY ARE NOT IN THE CARLSBAD OFFICE ON FRIDAYS.
IT'S THURSDAY.
MY DAD WILL BE WITHOUT HIS HEARING AIDS UNTIL SOMETIME NEXT WEEK. read more