My fiancé was looking for a graduation gift for himself and had his eye on a watch. From the moment…read morewe walked in to the moment we left, our experience was outstanding, thanks entirely to Fabian. He was incredibly kind, personable, and knowledgeable, making what could have felt like an intimidating purchase feel comfortable, exciting, and genuinely enjoyable. We found ourselves commenting throughout the day about what a great experience we both had because of him. My fiancé ultimately purchased a watch and a color he hadn't originally considered. To me, that's the mark of a great salesperson, someone who can recognize what truly suits a customer and confidently recommend options they may not have looked at on their own. 10/10 would recommend working with Fabian if you're in the market for a watch. He made the entire experience memorable and special.

A few weeks ago a had to drop some clothes off at the tailor. After I decided to stop Shreve & Co…read more to look at some of their watches. As luck would have it they had a Grail Watch of mine. The quartz Omega Seamaster as worn by Pierce Brosnan in "GoldenEye". I had wanted that watch since I saw it way back in November 1995. At the time I couldn't afford it. But now 30 years on I can. However, it took two visits and the excellent service from Bianca and Tatiana. Both were very helpful in allowing me to make the decision on my own. This was important. A special tip of the cap to Tatiana for her expertise. She shared with me that she had been with Omega a long time and had so much brand knowledge. I am very satisfied with the Seamaster and I have been wearing every day since I purchased it. Two big commendations to Bianca and Tatiana!

I am so grateful to Arnoldis for repairing one of my favorite rings that broke! It took me such a…read morelong time to find somewhere that could help me. I just needed a stone glued back into my ring and they were able to fix it for me for such a low cost. I had another ring I wanted repaired and they were kind enough to look but were honest about it being more trouble that it might be worth. I would highly recommend Arnoldis for any repair! They are so kind and helpful.

Thank you Michael for making the most perfect ring for me! My fiancé and I are getting married soon…read moreand I knew you could execute the vision I had. Amazing guidance and service 100/10. I will absolutely come back to get matching earrings and a necklace

As a new watch owner, I wanted my first purchase to be meaningful, and CH Premier in Palo Alto…read moreabsolutely delivered. David helped me, and I couldn't have asked for a better guide through the process. I came in knowing what I liked aesthetically, but not fully understanding movements, GMT functions, long-term care, or how different brands compare. David broke everything down clearly without ever making me feel inexperienced. What I appreciated most was how passionate and knowledgeable he is about watches at every level. Whether discussing entry-level pieces or high-end collectors' watches, he spoke with the same depth and respect. It felt less like a sales interaction and more like a conversation with someone who truly loves horology. If you're thinking about starting your watch journey, or adding to your collection, this is the place to do it. And ask for David! Great experience from start to finish. Thank you David.

Horrible customer service, got there no one asked for help, and when I did they were basically…read moremocking me, being rude and straight disrespectful. This place needs better customer care.

Amazing service from Grace! She provided help and was very sweet. I couldn't have been more…read moreimpressed.

I had something simple to do, have an heirloom ring sized to fit me. I had originally gone to…read moreanother jeweler because I had used them for years, but they didn't seem interested in such a small job because their jeweler never seemed to be available to meet with me. ANYWAY, Gleim was wonderful. Looked at the ring, gave me a price and had the ring back to me in 5 days. They did a beautiful job. They will be my future go-to jewelry store!

Really helpful sales folks helped me pick out a tennis bracket for my gfs bday. She loved it--will…read morebe back for other items in the future.

I've always had pleasant experiences with BE, with both at the SF and Palo Alto locations. My most…read morerecent visit to the Palo Alto showroom was just as great. From the start, I was greeted by a kind and professional security staff member who kindly asked me to wait off to the side until an associate came out to meet me since I told him I had an appointment. While I waited, I browsed some of the selections on display. Their customer service with me was great! I worked with Connor and he was absolutely wonderful. At first, it seemed like he wasn't making much eye contact, as he was focused on his laptop, but I quickly realized he was actively taking notes on what I was saying, which I actually really appreciated. He was knowledgeable, attentive, and genuinely passionate (especially about LOTR, so bonus points if you're a fan too!). Connor was also patient and supportive as my husband and I explored different options. We also asked about certain upgrades and warranty options, and Connor was completely transparent about everything. He clearly explained what was included, what could be added, and never made us feel pressured, just informed. That kind of honesty really stood out and made us feel confident in our decisions. While I ended up spotting something I loved in person, he also followed up with a detailed email containing additional selections based on our conversation. We scheduled a second appointment, where he had everything ready for us to compare and that's what ultimately helped me make my final decision. The final result? Absolutely perfect! I was in awe. It's unfortunate to see the negative reviews out there. But I know everyone's experience can vary, but I wish more people could see what BE has to offer when everything comes together as it did for me.

I simply called to ask for a quote for removing a couple links on my watch. They said that they…read moresend out the watch and don't provide the service in-house. All understandable until I was told the price would be $125. I was shocked, and look, I get that there are external costs involved but a simple service like this should not cost more than $20-$30 in my opinion. If you want to remove some links then I suggest to do it yourself or look elsewhere. With that said, my poor review is due to the way the representative on the phone spoke with me. They got defensive and argumentative about the price and hung up on me. Customers service should be a priority for any business but their behavior was uncalled for. I wish them the best of luck.

Neil and his team are consummate professionals. Timely, responsive, flexible, kind, and honest…read more Not only is my fiancé ecstatic with her beautiful ring, but Neil and his team dealt with multiple last second changes on a tight proposal deadline. Against all odds, they made it happen. Can't wait to bring him our wedding bands too!

I came by today to do a little Christmas shopping, since I was already at the Stanford Mall…read more I was warmly greeted when I entered the store. I knew exactly what I wanted. The young ladies helping were wonderful. I made my selection of the items I was I interested in. I was really impressed with the new styles of rings that are new arrivals. The prices are not too bad. They rung up my purchase and gift wrapped everything. One item needed to be ordered. They put in the order and will have it shipped directly to my house free of charge. I always love coming here to see the later styles. Gorjana makes quality jewelry and they stand behind their products. If there's ever an issue, they will make things right.

I finally went into the new store! It's absolutely beautiful and the staff is truly amazing!!! They…read moreall helped me with exactly what I was looking for BUT I couldn't take my time browsing since it was so HOT IN THE STORE! I asked the gals why it was so HOT and they told me that it's always like this. PLEASE FIX THE AIR CONDITIONING for both the staff and customers so we can spend more time in the store!

Amazing experience start to finish! Beautiful work, exceeded…read moreexpectations for on time delivery & quality of work. Thank you Emma & Kindra!

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!