Shoddy work. Like most cleaning companies some things get missed but when they get damaged this business will gas light you, call you a liar and when confronted pull the harassment card. They did comp the lousy cleaning & offer me their insurance information after firing me as a client LOL !!! ( thanks you did me a favor ) I can't wait to read the long winded reply Marleen, maybe you should read your own website, adhere to it and thoroughly train your staff better ! read more

If you're looking for a RELIABLE , Ontime, never cancels, superb cleaning service, Heaven on Earth Cleaning is for you. In 40 years of house cleaners, this business is by far the best. They never cancel on you, extremely professional. read more

If I could give this company less than 1 star, I would give them NEGATIVE 3 stars. We had an appointment booked for an apartment inspection because we moved out of said apartment. We were told TWO (2) cleaners would come and clean the apartment. For context, the apartment was completely empty. All they had to do was come and give it a wipe down, dust, and mop. Approximately one hour AFTER our appointment was scheduled, we received a message stating the service was complete. We were at the apartment all day to make sure to open the door for the cleaners and no one had shown up. The ONE (1) cleaner showed up approximately 2.5 hours late to the appointment. Not only did she show up late, but she didn't even clean 1/4 of the apartment because the second cleaner didn't show up. So not only did we have to wait around all day, but the apartment didn't even get cleaned. We got billed $350 for NO SERVICE. We spent the rest of the evening cleaning the apartment ourselves with $350 taken out of our account. I have called several times to complain and request a refund and have not received a call back or answer. This so called "service" was extremely unprofessional, mediocre, and downright ridiculous. I will NEVER book with this company again and will make sure none of my friends, coworkers, or family ever even think about booking with this sorry excuse for a company. NEGATIVE 3 stars because we got scammed out of our money and have been ignored. read more

Very grateful for more professional quality good work. When the water utility mistakenly shut off our water the evening the day before, Marlene kindly talked over the issue and did whatever she could to help us. Thanks!! read more

Cleaner arrived on time and detailed oriented. I am happy with the result but it did take 3 hrs to clean 1550 sq ft with two bath. The only I took one star off as I lived in east coast and it took our cleaner 2 Hr with 2 manpower for 4000 sq ft with four full baths. read more

Cynthia was a delight. She went above and beyond cleaning the tub. I definitely recommend having Cynthia clean your home. read more

Heaven On Earth Cleaning - Home Cleaning Near Me - Monterey, California

I called them this morning and they had an opening to help me with my move out cleaning. I asked for carpet cleaning as well . The cleaners showed up to my house to clean and then after the cleaning mike their carpet technician came and finished the carpets. I am now all ready for my landlord to do the final walkthrough at 5pm . Thank you for the awesome communication and service overall ! I highly recommended Heave On Earth! read more

Heaven On Earth Cleaning - Sparking clean window seals ! - Home Cleaning Near Me - Monterey, California

Fast, efficient and quality are the three top words I can use to describe the cleaner who came to our home! I'd use her more often if I could! The price and service are great. read more

We hired them for a specific job that they slow worked and did not complete per our instructions. Out of a (4) bedroom, (2) bathroom home they were only able to get to the common areas and part of a bathroom in (4) hours. Four hours!! Finally, they charged for the extra hour in which they did not complete what they were specifically asked to complete. Beware, they will ask to bring in another person to double the price. I've had many cleaners work for me in my home in Illinois and this was the worst by far. I was extremely disappointed by the performance of this organization. I cannot recommend them nor will we use them in the future. By the way, very rarely do I post a review for an organization. read more

I used Heaven on earth cleaning two times and there won't be a third time. The first time, I provided information on my house size to obtain a quote on the pricing. The actual service was 30 minutes longer than projected and therefore the bill was higher than expected but did equal hours of service. The second time, however, I explicitly told the cleaner i wanted to stay at 3 hours of service so i showed her which bathroom and bedrooms to skip in order to keep inside that budget. We were all in agreement and she left my house after 3 hours. I received a bill for 3.5 hours so i asked management why the extra 30 minutes was charged. They checked their notes and couldn't come up with anything outside "you didn't tell us." I don't know who else I WOULD tell besides the human being inside my house doing that work. I also was there to see she left after 3 hours so I don't know how management could decide 3.5 hours was performed. This discrepancy is frustrating. I was charged for services not performed. read more

If I could of I would of given zero stars. They charge $45.00 per hour with a minimum of three hour. I must say for that price I just assumed their would be two girls. Well I would of been wrong. It was ridiculous she just couldn't get everything done. I felt bad for the girl. She was very sweet but she simply couldn't really clean everything. Live and learn, I would never go to them again. The simple reason was because of the cost. $45 an hour is double what I have ever heard. I also got the email after I booked it. I had you send it to my boyfriend so I actually never saw it. You never said it would be more because it was the night before. Again simply put your rates are ridiculous. Live and learn. I also saw you have a $20 off for first time customer. I am just warning others to beware of being taken. Ok this woman is really a trip. Cover up, honestly, I was simply responding to the things she had said. She simply is overcharging her customers. I have never heard of anyone paying $45.00 an hour for one housekeeper. Just plain and simple, no matter how clean or dirty my house was she charges way too much. read more

We had a rental occupied by a hoarder that needed a severe cleaning. Carolinea jumped right in and did a fantastic job of returning the house to a livable condition. If you need a difficult cleaning job, these are the folks to call. We will use them again. read more

Do not waste your money on this cleaning service, I requested a quote to have our condo cleaned for Move Out Cleaning - was a total waste of money as you can see from the photos our condo was not ready to turn over the keys. When I called Marleen and sent her the photos, she told me that I should have mentioned my concerns before the cleaner left! I guess I figured that for $40 hr cleaning the toilet and behind the toilet was common sense. Very disappointing. We had also scheduled a carpet cleaning, I have to leave work a second time the same day to meet the carpet cleaner. I was not told this before hand and they were late. Due to my mention to Marleen that the cleaning was not done properly, she decided to cancel my scheduled carpet cleaning! So I paid for a house to be cleaned that was not cleaned - then the afternoon before I have to turn over keys to property manager and can't schedule anyone else to clean carpets- she cancels -leaving me with no choice but to spend all night cleaning myself -instead of being with my family. Trust me and go with another company. Updated Review: Marleen has responded to my original review- with back handed comments of abuse etc.. The photos are accurate and I paid in full and never asked for a refund. I actually paid more than what was estimated and I am saddened that this local company does not have good Customer service practices. Do not work with this company if you want the job done right. read more

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Very frustrating to work with this company. I had four appointments scheduled and, for a variety of reasons, they showed up for only two of them. Not great communication- I always had to reach out to figure out what the heck was going on. When they did show up, they did a decent job but nothing great. I simply cannot recommend this company- poor communication, poor service, and unreliable. read more

Truly Heaven on Earth!! Quick response time to all my questions. Work with them for residential and a commercial office space and they have been nothing but great thus far. They've done amazing with attention to detail and extra sanitization of high traffic areas. Marleen has been great in handling any special requests & super responsive & attentive with any minor task I may have. Highly recommend if you are looking for reliable, honest, genuinely hardworking cleaners to assist you in the upkeep of your property. Truly makes a difference in your day to day peace of mind! Grateful for you all at Heaven on Earth! read more

They were able to accommodate my last minute request for a move-out cleaning. Price is fair and about the same as similar businesses. The cleaner sent to the house was Regina and she did an amazing job! Got all of my security deposit back. Highly recommend to anyone; 5/5 read more

We have had two visits from Heaven On Earth. Rosa, our cleaner is super punctual. The first time she came we were worried because she was here for 5 1/2 hours & had only done 3 1/2 rooms. But it had been years since we had a service come in, so there was a lot for her to do. Now we have her come every other week, and concentrate on one room. Our kitchen looks amazing. The microwave is so clean that it looks new! We are very happy, and look forward to having a new room sparkle like this next time. read more

Been working with Marleen for years. She is professional, honest, she and her team are very friendly and great to work with. We trust Marleen and her team with keys to our home and know they provide unparalleled service. read more

We are so pleased with our experience with Heaven On Earth Cleaning! They did a great job cleaning the house, were professional, and were able to fit us into their schedule in a timely manner. Nothing like the relief of having a trustworthy company take on an important task in your home like cleaning. We will be regularly booking their service! read more

We have known the owners for a very long time. They do a great job and clean very well :)

I needed my apartment cleaned on very short notice and Heaven On Earth Cleaning came through for me. I sent the owner an email Thursday evening and she responded almost immediately and gave me a Friday afternoon appointment. She also called Friday morning to get more details about what I wanted. She also asked if it was okay if the cleaner came early if she finished her previous job early. Of course I said yes. Emelda (spelling?) did arrived early and did a great job in the 3 hours she was here. I was very pleased with how much she accomplished. read more

This company is unreliable. Doesn't show up on time , most of the time leaves dust and garbage in the unit.

They were pretty inexpensive, very nice and did a very good job cleaning my new home and shampooing my carpet. I recommend this company to my friends. They were great. read more

Marleen and her crew are very professional. They always accomodated our requests with no hassle, and left our home in spic and span condition. Definitely recommend. read more

Our place was wrecked after days of family and emergencies and having not fully moved in. We messaged them and received a reply in minutes. They came in and I had to leave for work but when I came back I could hardly recognize the place! It was an amazing job. I feel I can finally relax in my own home. read more

I've used Heaven on Earth Cleaning a few times for employee housing move-in/out services and the assigned staff had always done a good job. Marleen promptly responds to any of my questions and concerns. I will be using their services for my personal move and know I will be in good hands. read more

Very dependable & very detail in what they do. Makes you want to go Home. Brings their own cleaning products & leaves your home refreshing as if your somewhere else ;-) referred them to my family & friends & they feel the same way as I do about Heaven on Earth cleaning. Very professional & I'm always satisfied. KFT read more

Highly recommended. Responsive, responsible, affordable and friendly. I challenge anyone to find house cleaners that combine all those qualities. I didn't until I contacted Marleen. read more

Quality service for an affordable price on the peninsula. Which is rare with cleaning businesses coming a dime a dozen out here. I was referred to Marleen from a former colleague of mine who Marleen handles several of her vacation rental accounts. All of the employees that have maintained my properties have gone above and beyond and I haven't had a complaint from any of my clients since contracting their business. I was ecstatic to know they do commercial and residential, as I just recently signed them on for weekly commercial cleaning of my office space. read more

So pleased with the job Heaven On Earth Cleaning did! We really needed to get our house cleaned and had been putting it off for a while. They cleaned every inch of our house, top to bottom. I couldn't feel better in a clean house and will definitely be using their service again as it exceeded all my expectations. read more

Came over and cleaned our front room and hallway. Did a great job. I will have them come back yearly to clean it again.

awesome job! thanks for coming mina! we booked heaven on earth for 4 hours and i was so happy with my home afterwards. everything was spic and span and all my dogs hair and dust was gone. our bathroom has never looked better and the blinds look brand new! there was a lot of tough build up on the stove and now they're shiny again! really happy with the service and was thankful they came right away after there was a mixup about the morning start time. will book again! read more

I called super last minute because I'm getting married and ran out of time to clean my apartment. They fit me in even though it was tight and did an amazing job! Nina cleaned for us and she even cleaned the refrigerator! What a huge relief to have a clean home when everything else has been a bit out of control. Thank you! We will go nowhere else for home cleaning read more

I called on a sat because I was surprising my mom last minute and heaven on earth was able to accommodate me last minute...Did an awesome job and my mom was impressed ,she thought I did it (our secret). Lol Thanks!! read more

I'm often skeptical of rave reviews but Marleen deserves it. It's fabulous to come home and find the house sparkling and tidy. Her rates are very reasonable and she's responsible & professional. I highly recommend her! read more

Marlene has been caring for our house for years. They cater the work to just what we ask for. You will be happy with their work.

i left 100.00 on the counter and stayed with my 2 kitties in the 2nd bdrm, as I had told Marlene I would do for the first couple of times, to get them used to the new noises. the appt was for 1:30p, not 2:17p when I heard her come in. after an hour, I heard the cleaner receive a call out in the hall...... "oh right, I did forget to do that... I'd better go get that done now".... at exactly 1:34p she left my condo, and after a bit I came out because what cleaner leaves after she is at the place she is cleaning?..... I called Marlene, and she told me that the cleaner had called her and left to go get rubber gloves. yeah, right. housecleaners never bring rubber gloves to a job, and it always takes more than an hour to get those darn gloves. after she didn't return for an hour, I called Marlene and told her to have the cleaner leave me some money back under my mat, and that we would call it a day, meaning I would find someone else. so I got 40.00 back, which means that for 1 HOUR and 17 MINUTES I was charged 60.00... in that time, the 2nd bathroom was cleaned, the wooden floors were damp mopped, dishes were put in the dishwasher, and the counters cleaned. the living room rug wasn't cleaned however, because she didn't HAVE A VACUUM CLEANER. now Marlene is going to say there was reported cat feces somewhere. that's what the cleaner reported when she said she was going out for rubber gloves, when in truth she was going to run some errand that she forgot. I'm a slob and I admit it, that's why I like to have a reliable housecleaner. but I clean the kitty box twice a day, and there is no feces in my condo. THis is a TERRIBLY run company, that took money from me, way too much, and the owner could care less. Heaven on Earth....... don't make me laugh. read more

I used Yelp to find a cleaning service, and boy am I glad I did! I am impressed by the quality of her customer service, beginning to end. She obviously takes pride in the small touches and a job exceptionally well done. She goes above and beyond, and at a very reasonable rate. I am happy to be able to give the highest of recommendations, and in fact, asked her for some business cards to pass out to friends! read more

I use Heaven on Earth Cleaning housekeeping services for my vacation rental home and am very happy with the service provided. The guest reviews for our vacation rental consistently include glowing comments about how clean the home is. Dependable service, ease of communication, and quality cleaning are all provided. I highly recommend Heaven on Earth Cleaning Service. read more

Heaven on Earth Cleaning Business is exactly how I feel when I come home knowing Marlene and her team were there cleaning. She comes cleans my home every month & I can't find no one else like her. I am very picky in how I like things done & cleaned. Marlene goes beyond cleaning and adds more to what is expected. I look forward to every first of the month! Her services is always in the spirit of EXCELLENCE, SMELLS GOOD, LOOKS GOOD, AND FEELS GOOD. It makes me a better mommy, wife, and person everytime HEAVEN ON EARTH CLEANS MY HOME! THANK U SO MUCH MARLENE & TEAM for your excellent service and your presence in my home makes me &family feel comfortable. I highly recommend your service to others, but then again I'm almost selfish to share you with anyone else! Call me selfish but please make sure you schedule me in every month! P.S. Ricky done a awesome job cleaning my oven inside out! EXCELLENTE!!! read more