I have an extremely anxious, deaf Aussie who has had some very bad experiences in the past. Mission…read morePawsible was wonderful - they were responsive and prompt, and spent time with me before the grooming. They took their time with my dog and even caught a few things missed by prebuoys groomers (nails weren't cut, teeth). I am a fan!!!! We will be loyal customers.

Dakala was amazing with our senior English bulldog! She was very sensitive to his specific needs &…read moremindful of his EB personality. He loved her & looks fantastic! We have our future appointments already booked!

Cassidy and her husband are amazing to our Golden Retriever, Mo. They were very gentle and he…read morelooks fabulous.

My dog, who we got shortly after our older son passed away, will soon be 19…read more She's my first dog and she's seen our family through the hardest of times. But she's grown old, and is growing tired. I've been very fortunate to have found the folks here who are willing to show Molly the love and respect she deserves. I brought her up the other day and asked that she be cleaned up and cut only to the point she could tolerate. She's much more comfortable now. Thank you all!!!

I've been taking my dogs to Blue Collar Dog Services since they opened because that's where our…read morefavorite groomer from Petco moved to. I recently took my Maltipoo and Shihpoo there for a bath and groom. I made an appointment online two weeks ahead of time and requested a specific person. When I dropped them off everything was as it normally is and I knew they were in good hands. I was wrong this time. My fiancé picked them up while I was at work, and when I got home I was shocked to see that Pollie looked NOTHING like herself(Pennie looked great, the usual cut that I get for both of my girls). They had shaved her down to almost nothing ALL OVER. I didn't understand why- no one had called me to say there was an issue, so why did they shave all of her hair off? The next day I called and asked to speak with the manager. Melissa(I believe she is one of the owners) came to the phone and I asked her what happened. She told me that the groomer I requested was overbooked so Bo did Pollies hair. I asked her why I was not notified when the appointment was booked and/or when they were dropped off(as my dogs get anxious with strangers) and she said- "she didn't know that it was a request". This was only the beginning of the excuses Melissa would give me. Every response she gave me made it seem as if it were my fault for the booking mishap(even though I received an appointment reminder and confirmed it- as well as a personal phone call from them about my upcoming appointment). She also had the nerve to tell me that "I asked for their hair to be cut short". I NEVER asked for that, and their regular groomers know exactly how to cut their hair. At this point I knew that if she was willing to lie then I was wasting my time. I told her that Pollies haircut looked awful and far from professional, and that's when Melissa really showed her bias for Bo. Neither of them would admit that he did a horrible job, but what's worse is that she never even apologized. I could say a lot more about this experience, but I think the reason for my low rating of this business is clear- poor customer service, extreme lack of professionalism, and no compassion whatsoever are just the tip of the iceberg.

Had a great experience here! Just recently moved and the way my dog's surgery timed with the move…read moremeant his stitches needed to get removed here. The staff was so kind and welcoming. Dr. Garmin sat on the floor to play with my doggo to make him comfy with her. I also wanted to mention cause I saw some not great reviews regarding pricing. They told me they would charge me $25 for his senior well visit and the stitch removal was going to be complimentary over the phone. When I went to get charged they were going to charge me for both the visit and the removal but I brought up the phone conversation and they honored it without even checking with the staff who I spoke to. I really appreciated that. I thought that was an amazing price for both services and I appreciated how they handled the miscommunication. Great customer service!

I could not believe this place called me after my dog has been dead for over a year to schedule his…read morevisit - with a vet he never saw to begin with. When I called the woman who answers the phone in the office - the same one I told at the start of the year to remove me from contact, she blamed it on the boarding care side of the business. But it WASN'T, because the voicemail that I received was from the office for a follow up checkup - where he'd never been once in his life. They also emailed the same with the title of "we can't wait to see XXX again". I can't tell you what sort of grief this has caused me and no one apologized to me when I called to ask AGAIN for them not to contact me - not going back there. If they contact me again for my deceased beloved pet, I'm filing a complaint - not kidding about this.

Excellent groomers. Very personable and our dog loves the groomers. They do a great job.read more

Libby is a fantastic choice for grooming your pet. She comes to your house and baths and does them…read morein her trailer. She is professional, fast, and my dogs love her. All shedding is gone and they look and smell beautiful when they are finished. Her prices are good. The prices is easier for the dogs and for me than going to petsmart or petco. No need for them to sit in a cage while they wait to get groomed or picked up. You won't regret calling Libby!

Amazing people and great service! They took excellent care of my baby. He came home smelling great…read moreand looking nice and clean cut. Would recommend them to anyone that wants their oet well taken care of! Ty Hazel and Co.

I haven't been to boutique a yo yo since about 2015. I have such fond memories of taking our family…read moredogs to get washed as a kid and they would always come back with cute little bandanas around their neck and smelling sooooo good. I recently purchased a caockapoo in September of 2024 and had no idea where to take him. I remembered boutique a yo yo and I am so happy with the results. She let me pick out a haircut tailored for a cockapoo and it made all the difference in the world. It took me a while to find a place bc I heard all the horror stories of owners taking their dogs to groomers and their haircuts coming out "butchered". This place is an "oldie but goodie" and they still have their spark.

Every time I ride by this place I get a chill! Years ago I needed my precious miniature poodle to…read morebe groomed while on vacation here in hampton Virginia. THEY KILLED HER!! Apparently there was a college student there on summer break related to one of the employees. Evidently she was not trained properly, therefore put what looks like a noose around my babies neck on a table, and walked away from her. A dogs natural reaction is to jump off the table therefore hanging herself!! It was tragic & to this day I still miss her and wish I NEVER had chosen this place! If you love you baby and want them to live do not take your dog cat whatever to this place ! You'll thank me later, I promise! To be fair, they offered to replace her with another dog, or give monetary value of my baby. Didn't want either one. I wanted my baby to be groomed and come home alive!!!

I am originally from Long Island, NY and the proud owner of several dogs. I was very fortunate to…read morehave discovered the doggie daycare / boarding facility " Hounds Town" Now, that I had retired and re located to Chesapeake, VA we quickly realized that if we were to go on long trips, we would need to find a place for our dogs to stay. We are so grateful to have discovered that a new Hounds Town located in Newport News, VA. It's just short of an hours drive for us but we wouldn't trust just anyone to care for our furry children. All of the dogs staying at Hounds Town are generally separated by size and are in large open pens where they socialize and play. They have smaller private rooms for feeding and for overnight stays. My oldest dog is 12 years old and has started showing the early stages of arthritis. The owner of Hounds Town of Newport News, Dave, was so compassionate and had a nice sized throw rug placed in his room to assist my dog in getting up after laying down. My dogs love coming here to play with the other dogs. The groomers here clipped their nails and washed and dried them before when arrived to pick them up. It's a common for pets that do stay here often sleep at home restfully , what has become known as " The Hounds Town Coma". The staff here go above and beyond to make sure that your pet is well taken cared for be it for daycare or several overnight stays.

Our pup Oliver has been a regular at Hounds Town Newport News since August 2025. He loves going to…read more"school" when both Mom and Dad have to work. He loves the staff and is always excites when we tell him it's a school day. Dave and his staff are always doing fun things for the pups and kitties in their care. And they give us feedback on behavior, positive as well as constructive criticism. When we've told them what we're working with Oliver on behavior-wise, they have been supportive and have reinforced our efforts. I can't speak highly enough of Hounds Town Newport News. We feel secure knowing Oliver is safe and happy when he's with them.

Mandy is amazing! My blind kitty Daisy got her haircut today and she looks wonderful! Mandy was…read morekind, pleasant, and professional. We will be sticking with Mandy for Daisy's beauty regimen.

Mandy efficiently grooms my tender papillons. No one else can clip nails like she can. Even the…read moremost skittish animal will instantly love Mandy and submit to her care. She is kind but firm and can win over even the most difficult babies. Pets know when they have met a true animal lover in

Have been taking my animals here for years and I never had an issue until the last time we went for…read morethe regular checkup which we normally always pay in full and they gave my dog something that she was allergic to so she almost died so we had to take her back then they triple charged me and then wouldn't work with me to get the payments made. And then never even put it in our chart what it was that they gave her that she was allergic to so I had to make sure that they did that.

We were away from home on a 6 week trip around the Williamsburg and Chesapeake Bay Area. Our 13-1/2…read moreyear old beloved Gordon Setter with kidney disease took a turn for the worse our first week into the trip. After speaking to a few area vet clinics who would not take the time to discuss euthanasia, we were able to speak to Dr. Bates in person that afternoon with our dog. He was the most caring, knowledgeable, and gentle vet possible. He gave us options of treatment, which would not last long, but he explained a few procedures to us. After making the final decision to euthanize our dog, she never felt a thing and passed away peacefully. The clinic personnel took care of her remains and made the arrangements to send them back to us at home. They went above and beyond making sure we received them properly and they were handled carefully. We're so lucky we found the people at Abington clinic in Hayes who so thoroughly took care of our baby. Thank you for providing us peace of mind and respect.