We've been using Heavenly for a few years now as our local sitter moved, and at the recommendation of some friends. It's a bit further out from home but all the in-town options were littered with bad reviews so we knew that we'd have to head out a little bit to get something we could trust. Our odd couple duo love it here and know the route so well they'll start whining even a mile or two out. They get loved on and have never come back with any issues. The onboarding process is extremely thorough (including the meet + greet/tour) and I'd recommend this location to anyone looking for a boarding option for their fur babies. Our extended circle (as well as the siblings of our husky) all go here as well - so if you ever catch the derp parade on the grass, those are probably ours! PS - the grooming service is also great. we have a husky and those are *no joke* so that adds at least 1000/10 extra points read more

DO NOT LEAVE YOUR DOG HERE! Absolutely unacceptable experience. I picked up my dog from Heavenly Pet Resort in West Covina, and she came home covered in ticks. Not just one or two--she had ticks ALL OVER HER after staying at a facility that is supposed to provide a clean and safe environment for pets. As a pet owner, that is completely unacceptable. What made the situation even more frustrating was the initial response. Instead of immediately taking responsibility, my wife was told that our dog must have gotten the ticks after we got home. That explanation made no sense to us, especially considering the number of ticks we found almost immediately after picking her up. It felt like they were trying to shift the blame instead of taking our concerns seriously. Instead of bringing our dog home and enjoying having her back, we had to inspect her from head to toe, remove ticks, worry about tick-borne diseases, sanitize our home, and take her to the veterinarian. No pet owner should ever have to deal with that after paying a boarding facility to care for their pet. To their credit, they ultimately refunded the cost of our stay and paid for the veterinary visit, and I do appreciate that they took financial responsibility. However, a refund doesn't erase what happened or the stress and concern it caused our family. We trusted them with a member of our family, and they let us down. read more

Heavenly Pet Resort - Had to take her strait to the vet after. - Pet Training Near Me - West Covina, California

Great people and great service! Always a great experience for my pet , easy to book after you submit your vaccination records. Even have the option to get a bath before pick up! read more

Heavenly Pet Resort - Lucy got a bath and a vacation to the Eiffel tower - Pet Training Near Me - West Covina, California

My fur babies are healthy, happy, and they had a good experience. The staff is awesome. I can tell they love animals.

I was very anxious about leaving my cat for a few days while I was away on vacation, but I came back to her happy and healthy, super thankful for the kind staff that took care of her read more

Heavenly Pet Resort - Pet Training Near Me - West Covina, California

I have used Heavenly Pet Resort in West Covina for over ten years. In years past, I have received pictures in the mail of my furbaby enjoying herself at their facility after her stay. She has since passed away. But, I still bring my boy on occasion. He has a hard time with separation anxiety and the front office staff would sometimes let him stay up front with them so he wouldn't feel so lonely. I would highly recommend this facility for all your boarding needs! read more

Heavenly Pet Resort - This is my furbaby, Cobey. He is currently ten years old (April, 2026). - Pet Training Near Me - West Covina, California

We utilized Heavenly Pet Resort for the first time for our two year old pup, and were impressed by the facilities, amenities, and friendliness of the staff. First- as a new visitor, they require a tour of the facilities to show the different "rooms" available. I appreciated that both options had indoor/outdoor space for our pup to enjoy. We were told that each dog gets an independent 30 minutes in the open play area. I understand that there are "additional" amenities offered like pool time, grooming, or training services- we intend on fully taking advantage for our next visit. While there aren't necessarily cameras or the ability to "check-in" on your pet- I truly felt comfortable and confident in the resort's care for our furry friends. Thanks Heavenly Pet Resort! read more

I love this place. I left my pug here for a little over a week when I went out of the country they do not provide videos and you do have to call in for check up, which was a downside however they do post pictures on Instagram of your pup, the place was extremely clean And the staff is wonderful. read more

My big boy loves this place and I love how happy he is going there! Best dog hotel eveeerrr

My dog Lucy loves coming to Heavenly Pet Resort. The staff is incredible and she loves it there! Highly recommended!

Maggie May is so happy staying here . She enjoys her yappy playtime. Michelle at the front desk is the best and makes everything and reassures us . We are definitely will always bring our dog there read more

Like the place, I've already taken my dog here 2 times but the customer service of the receptionist with the accent is pretty bad.

The pet accommodations were spacious. We liked the various options they had for our dog's stay. The staff were friendly.

We were looking for boarding for our 11 year old dog. Be aware Heavenly Pet Resort does not take new clients when the dog is over 10 years old. read more

The best place for you to bring your pet for extended stay. Everyone at Heavenly Pet Resort treats my dog as family. Been going here for years. It is the only place that I trust to leave my pet. The care & nurture they give my dog is unmatched. read more

Thank you for all the years of first class pet boarding for our dogs. You are the best we have ever had. When we go on vacation we are always comforted knowing that our dog is in good hands with people who genuinely love dogs. Gary H read more

My GrandDog Maui always comes back so Happy after his stay. I also love that they post their visit. read more

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This was the first time I have boarded my girls anywhere and I first went to take a tour and was impressed by the cleanliness. I decided to make the reservation for a week and while I was on vacation I was able to see periodic pictures of my girls. At first, they seemed unsure but as the days went, they became more comfortable. The staff were great and accommodating, I will definitely come back! Thank you for all your care you gave my baby's. read more

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The staff is so nice and friendly and they treat my dog with lots of LOVE!!! And very warm and welcoming!!

THEY NEVER FED MY DOGS AND I HAVE PHOTOGRAPHIC PROOF - PLEASE DON'T BOOK THIS PLACE! This review was long overdue but I hesitated writing it because of how horrible they treated my dogs. They claim to give them your blankets and our blankets and snacks were never used. My dogs came back with their bones sticking out after I paid nearly $1,000 for a two week stay. They also gave me so much trouble about vaccines because they didn't review my paperwork clearly. Like I mentioned I was scared to write this review because of how horrible they are! Don't go to this place, there are better places in Covina and the surrounding areas. If you even complain the slightest they will retaliate against you. read more

Heavenly Pet Resort - My dog is so skinny here and never properly fed - Pet Training Near Me - West Covina, California

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I've been going here with my pets for years. They feed them the foods I take but you don't have to bring food if you don't have a picky pet. It's clean and the staff is kind and welcoming.I Have my dog bathed before pick I pick her up. She is happy. I like this place. read more

I always feel secure knowing my Joy is being taken care of when I'm out of town. Staff always professional polite, and answer any questions I may have!! read more

I had to leave Coco again for a week+, but Heavenly Pet Resort took great care of her, as always. Thanks again to their caring, incredible staff. I can and do highly recommend them. read more

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They are very caring and my dog loves them! Very nice kept facility and well trained and friendly staff too. Highly recommend it.

We recently brought both our dogs Abby and Roxy for training with Steffy. She did an incredible job. Not only did she train our dogs, she taught us how to continue to be consistent with training for us to be good dog owners/parents. read more

There is a certain amount of trust one has to have when leaving their dog with someone else. I'm pretty sure more than half the battle is calming the nerves of the owner than taking care of the pet itself. We have left our dog with Heavenly three times and if you were to ask me what my dog did and if she had a good time, I couldn't tell you. All I know is she has stayed alive every time and come back to us in one piece. The front office staff is nice and prompt with their service. Given that we have an anxious pit bull/mastiff mix that has seperation anxiety (older dog we adopted a couple years ago), the fact that they welcome her with open arms and she appears to be fine after overnight stays, we are big fans. It seems that the awards that are plastered arounf their check in room are well deserved! read more

When I moved into West Covina mid 2011, I worried I won't find a suitable pet hotel for my dogs. Then I found Heavenly Pet Resort. I went in there and request a tour, in which they gave me. It was pretty nice, and pretty much up to par to my dogs' pet hotel The Kennel Club LAX. The pricing for boarding were affordable and they also offered varieties of services (extra play time, ice cream per day, etc). I boarded my dogs about once or twice a year, whenever I had to travel and couldn't take them with me. And almost everytime, I felt safe to leave my dogs with Heavenly. I usually asked for bath on the pick up day, so I would have extra time to pick them up and they could come home clean. They did amazing with the dog bath. On August 2019, I had to board Bolu by herself. (Before I lost my other dog to cancer, they always stayed in one private room). And when I picked her up on August 7, 2019, I was given another dog. This dog ran from my arm, kept barking at me, and looked different (wasn't a Bichon). Her demeanor was not like my elderly dog. I told the staff and she said, "No that's Bolu." I told her again, that she wasn't my dog, and her tag wasn't hers. She went back to the other room, and brought out my Bolu. Maybe I should take that dog home, upgrade the old for the young (j/k). Today July 11, 2020, I picked her up again after 3 days. Now with this social distancing in effect, they put sign only one person at a time, in which I understand. I noticed the sign when I dropped my dog off July 8, 2020. So today, seeing there were two other guys picking up their dogs, I waited inside my car. I can't stand in heat too long to avoid my lupus flare. One guy went in, while the other one wAited outside. Then after the other guy was done, he went in. And when I saw that they were done, I got out my car and approaching the entrance door. The lady went out and took my card said she will charge the card and bring Bolu out. In which made me wonder why I got a different treatment than the previous two customers. I did ask if I could wait inside while she was getting my dog because I needed to cool environment. She replied yes, it was just the other staff (behind the counter) was training another dog. Overall, for about 9 years, I am happy with the service and the price this place to offer. But to feel that I'm a valuable customer, the answer is no. The treatment that I got everytime I'm dropping off my dog(s) or picking up, consistently unchanged. I don't feel I'm valued, or recognized by my name, or given update how my dog(s) was doing during the stay, or just a simple good evening how are you. Oh but when I dropped Bolu off on July 8th I did inform them that my dog's vision isn't as good anymore (14 years old Bichon), and they said they will put her in the front, closer to them. So I'm thankful for that. read more

Heavenly Pet Resort - Pet Training Near Me - West Covina, California

This once was a good place and can't judge the front desk and used heavenly pet resort in past for my Rotts, this time around for a pair of Belgian Mal pups with the youngest sustaining the injury. Both dogs and a cat arrived Thursday afternoon and were picked up Monday afternoon. We live 2.5 miles away from this place and noticed female pup with a baseball size lump on head, we called said bring her back in turned around and spoke to Elizabeth who seemed defensive off the bat, I'm not here to argue just need answers of how my dog was hurt, I asked if anyone saw anything she said no just rambled that she has hundred of dogs and pups are active and to put ice on it, at this point you already know your not getting anywhere talking to someone responding back to you in damage control. What this lady could've done 1) let me talk to my other staff not currently here and I'll get back to you. 2) let me check kennel dog was in just in case there is a hazard that caused injury. 3) let's check camera footage 4) don't say you have hundreds of dogs because your admitting you can't handle this amount and everyone's pet is in jeopardy. 5) follow up( your too late, not swept under carpet) Pup was taken to vet for care, was confirmed blunt, currently recovering on meds from hematoma. Pics taken and accidentally had it on video record when speaking to Elizabeth (sorry :( ). But you've been warned it's about the money and a business this lady can give 2 $**ts about your pet as long as she gets paid read more

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I have brought my cat here three times and I've really had a great experience here. First of all, I find it hard to find cat boarding so I am so happy they offer this. Secondly, the staff remembers my kitty so that makes me feel special. Their prices are very reasonable (I can only speak for cats) and it always smells clean. I love how they post who's staying at the Resort on Instagram. If you have a cat, I would recommend. read more

They really should limit themselves on the amount of pets they take it because when I picked up my dogs they were COVERED in urine. When I mentioned this to them they said they are doing their best with the amount of dogs they had... seems like they bit off more than they can chew. I left my dogs here for 10 days because we went out of the country. I only got 2 follows up and Only after I called in myself. When I asked them why they were covered in pee they said they couldn't control if my dogs laid in their own pee.... It would've been nice to receive a call that my dogs were doing this I would have added a bath for them both.... When you pay $1000 in boarding you expect them to return the way they were dropped off. When I dropped them off someone actually made a comment "it's cute you guys care for them like if they were full breed dogs." As if dogs that are mixed don't deserve the same care and love as a dog that is full breed. Wouldn't trust them with my babies ever again. read more

I've posted for multiple over night stays for my Missy. Always so impressed with everyone here! Especially Michelle. But today I'm going to rate the puppy bath and haircut. Wow! So pleased with my little Missy's cut!! She smelled amazing and felt so soft! I can't believe I haven't utilized this before. The cut made her look even cuter than before! Only coming here for boarding and for hair cuts now! Thank you Heavenly Pet Resort!!! read more

Clearly the ladies in the front office are overwhelmed with paperwork that they just dropped our reservations without advanced notification or simply just call and say we have not received your pet's immunization record yet and if you can't deliver that today we will drop or cancel your reservations.....no none of that good old we care about you and we care about your pet because they don't really care at all!!!So don't bring your pets here; I would be scared...anybody should be scared why because if they can't treat people right how can they treat your pet right. read more

Jessica is amazing. The entire staff is just great thank you so much for taking such good care of my dogs. We were able to call and check in and see how they were doing and the staff answered our questions great customer service we were able to enjoy our vacation and not worry about our dogs they were well cared for. Thank you read more

Heavenly Pet Resort is very clean with spacious condos for cats. My cat Bella Stays here. Very kind, friendly and caring staff. Bella seems to remembers them. read more

Really appreciate their services in overnight pet boarding and private suites! Great local service with clean and secure facilities for pets. read more

Heavenly Pet Resort has a wonderful staff every time I board my pet there. They answer all my questions and accommodate my request for my pet when we are away. When I take my pet to HPR, he's already wagging his tail as we walk to the entrance of HPR. read more

Incredible pet resort! All the rooms for all pets are clean, with all the health and fun your pet needs! I appreciate the tender love and attention Heavenly Pet Resort attendants in the facility to make sure that our German Shepherd Troy was well taken care of and we are happy to see our dog happy on his stay. We appreciate everyone who helped make our German Shepherd Troy a happy calm boy. Thank you Heavenly Pet Resort for all your help with taking care of our furry boy. We recommend Heavenly Pet Resort to all in need of pet boarding and pet grooming. Five stars and beyond! read more

They are so accommodating to all the different needs of the dogs and made me feel so comfortable taking my dog there!

We've tried many different boarding facilities for our pup, but keep coming back to Heavenly Pet. The staff is nice, and we feel that our fur baby is safe and well taken care of. There are a lot of extras you can add, like Yappy Hour (group play) or extra play time, and even training, and that makes us feel better when we have to leave our pup. He stays in the French Suite, which I believe is a 5x20, which is a great size. I'm taking off one star because, compared to other facilities, I don't think Heavenly sends enough photos. Actually, they don't send you any photos, but they do post on Instagram. Our dog was recently there M-F, for 4 nights, and we added extra play and Yappy Hour every day, but only a single photo was posted on Instagram. Daily photos, especially when you are adding extra services, would make Heavenly Pet a 5 star facility. read more

I had to give 1 star but I would give a big 0. I had called a month ago looking for 1 night service at the time it was no notice so understand not available. At that same time I asked if August 13th was available. I was told just call a week before you will be fine. Called today and once I said 1 night long hold to come online and said at this time no pets for 1 night. Seriously get your stories together. If you want no New clients then just say that. If this is how they are on the phone and with rude tone and attitude. Then how do you treat the pets. Absolutely no !!! avoid this place at all cost !!!!! read more