Great Service if you need to have any work done go see Tommy Stark in service. I have a 2023 F-150…read moreand they have taken great care of it.

I was informed that I could bring my truck in for a recall repair without an appointment. Since I…read moreknew the service department opened at 7:30 a.m., I arrived shortly after 7:00 a.m. to ensure I was there early, as I have a very busy schedule caring for my mother, who has dementia. When I arrived, I was unsure where to go. I entered through the service entrance and went to the building marked "Service Here," with an arrow pointing toward the door. However, there were no signs indicating where customers should park or line up before opening. An older gentleman in a white truck, wearing a white shirt, parked next to me. I politely asked if he worked there. After asking twice, he replied yes. I then asked where the service department was, and while pointing toward the door, he responded in an aggravated tone, "The door that says service." When I asked where customers were supposed to line up, he told me to park under the covered awning in a manner that was not polite or welcoming. At the previous Griffin Ford service location before the fire, customers would pull up to the service bay and wait until opening time. Since this new location has different traffic flow and no clear signage, I do not believe my questions were unreasonable. Unfortunately, this employee made me feel like I was an inconvenience and treated me as though I should have already known what to do. When I finally went inside, Heath Stephens took my information. While he handled the process, he was not particularly welcoming, and by that point I simply wanted to have the recall completed and leave. Customer service is the backbone of any successful business. A simple explanation such as, "Yes, park under the awning and come inside at 7:30 a.m., and we'll take care of you," would have made a significant difference. Instead, I left feeling disrespected and unwelcome. I hope you will take this feedback into consideration and work to improve the customer experience for future visitors. I'm very disappointed. Jamie E

I really wanted to give a positive review because the brake pad replacement itself went smoothly,…read morebut unfortunately the experience took a turn afterward. When I went outside after the service, I immediately noticed a lug nut was missing. After looking closer, I saw that the wheel stud itself was broken - which I know for a fact was not damaged prior to the repair. When I contacted the mechanic about it, he did not deny breaking it and asked me to go purchase a new stud and lug nut, which I did right away. He said he would return to install it, but after that point communication became very unreliable. I texted several times with no response. When he finally replied "yes" to confirm he would complete the repair, he still never followed through. Since then, my messages have gone unanswered. On top of that, he told me the broken stud was "no big deal" and that he knows someone who drives around with multiple broken studs - which was extremely concerning to hear from someone responsible for vehicle safety. I don't feel comfortable driving with a broken wheel stud, and the situation has been left unresolved. I wish this could have been a positive review, but based on the lack of accountability, poor communication, and safety concerns, it cannot be.

Kevion arrived a few minutes ahead of time, was friendly and professional. He got my drained…read morebattery charged up and offered follow up at no extra charge.

I wanted to give a special shout out to Stiver's Ford South on Jonesboro Road after a bad…read moreexperience at the Chevrolet dealer on Jonesboro Road. I decidedto go to Ford, which that's all I've owned anyway once I entered into the establishment I was greeted by Aramis the sales person. I immediately told him about my bad experience and then he told me that he would ensure my experience at this dealership would not be bad whether I bought a vehicle or not once I told him what I was looking for he immediately went to work by browsing through his inventory and then brought out a vehicle that was everything that I wanted it was a fairly simple process as my finances are squared away, and my credit is A+ plus, there was no pressure to buy in the sale and I also finance through my credit union. Unfortunately, for me, I had a medical event that prevented me from driving at the time however they allowed me to keep the vehicle there for about a week until I I was medically cleared to pick it up. I also had to utilize help from friends during this time of purchase and they were just as gracious to them. It has been over 20 years since I have bought a new vehicle and coming in dealing with a medical event that I previously had had was going to be challenging but diverse for itself especially Aramis and Bill were the ultimate professionals and I would definitely go back to them or wherever they go to get my next vehicle. Also, when I purchased the vehicle, my neighbor noticed a rubber piece was coming up as a vehicle was preowned. I took it back within two weeks of purchase and they corrected the issue which needed a new piece and I was able to get the new piece at no charge. Aramis and Bill at Stivers Ford South were absolutely phenomenal and made this experience a very good one thank you Ford. Thank you Stivers Ford South. Thank you Aramis and thank you, Bill. I would highly recommend for your next vehicle purchase that you at least stop by Stivers Ford South and let them assist you with your next purchase. Vehicle purchased: 2022 Ford Tremor

Zero stars This all…read morestated when I purchased a new(ish) 2025 Ford F150 from stivers ford south in Union City, GA on 2/23/2026. The ads for the truck stated that the truck had 7 miles on it, but when I got t here I found out that it had 3,499 miles on it. I had communicated with them verbally, via text, and email prior to making the 2.5 hour trip down there. They never mentioned that the truck was part of the Ford Courtesy Transportation Program (FCTP) or that it had 3,400 miles on it. After negotiating I ended up agreeing to purchase the vehicle. One of the big selling points that was stated multiple times by both the salesman (Okon) and the sales manager (Curtis) was that it would have a full warranty that started that day and would be adjusted for the current mileage. Later, when setting up the Ford app and registering on the Ford Support website, I found out that Ford Motor Company showed the warranty start date as July 26, 2025. As you might expect, I was not happy about that and contacted Ford customer service and stivers ford south. See the attached image for a summary of all the times I contacted someone at Ford or at Stivers. They continuously claimed that it was just a paperwork error and that they were working with Ford Motor Company to straighten it out. But In the end it became obvious that it was not something that could be fixed. I verified that fact with Ford Support and via extensive research. So in the end, either the salesperson, two sales managers, and the general sales manager were were either woefully ignorant of the warranty process or they intentionally mislead me. And surely after all the calls and discussion they would have found out the facts and yet they continued to claim that they were working on it. I don't know if they are just not very smart or they were not being honest about it. In either case I would never have purchased the truck if I had known the truth. I learned a hard lesson, never trust a dealership or their employees, never leave without everything in writing, and never, never step foot in stivers ford south.

Just can in from Overseas and need to get Emi test and wow…read morethey jumped on quickly. I recommend this place for quickness for emission

First time customer today! Amazing service fast and affordable. Professional and helpful…read more I will be back!

I purchased a used LR4, Range Rover, and BMW 335I. These vehicles are great to drive, but…read moremaintenance can be tedious and expensive. I had no idea where to take this for maintenance, other than a dealership miles away. Then I found Chris and Griffin Import. All I can say is I'm so thankful for this business. Honest and dependable. 10/10.

Horrible! I took my vehicle to here. It had a broken belt that ran the alternator. They gave me a…read morequote for over $5000 dollars that included replacing the timing chain and the brakes. I asked them to please only fix the issue that I brought the car in for and they refused to even give me a quote for it. They said that was my price. I had to tow my vehicle to another mechanic which was much more honest. They were able to fix my issue for less than $1000 dollars. It's obvious that they saw me as an easy mark and tried to take a lot of money from me. It's a shame that you have to be so careful and almost fight with so many mechanics these days to not get robbed. But I'm here to tell you, these are crooks. STAY AWAY!!

My family has been customers of Smith Auto since shortly after moving to Fayetteville about 15…read moreyears ago. I've never doubted their honesty and capability to keep our vehicles working. My wife and I just moved a bit further away, but I'll still be making the extra drive to go where I know I can trust getting my vehicles maintained and repaired at a fair price.

Excellent. They had my car in and out as I requested. The problem with my auto was fixed to my…read morecomplete satisfaction and for considerably less than I anticipated.

I came into this place for an oil change and he told me to come the next day and he will get me in…read moreand out. I arrived at 9:05 am and by 9:40 I was on my way home. He was so incredibly nice and didn't speak to me like I was stupid. If you are in the area, go to him for your service, it was really worth the drive out there.

Single owner that does everything. But you tell he's getting tired and recently missed a few…read morethings. I gave him a list of items that needed to be done. He told me it was done, the 2 days I'm back with more problems. I'm sad that things are falling off. I know my way around a car and I just don't have the time to spend on simple maintenance. But now, I have check to see if the work was done. He charges fare prices but I'm have to check the work now.

Very timely and responsive in communicating and giving updates and getting the work done. Will…read moredefinitely call again.

Very professional, fast, good price and great karma I…read morerequested service and the next morning at 7 he was right there. Fantastic