Everything was great - I did a walk in on a weekday and the wait was short. Eyebrow threading was…read morefast, with great results. I didn't have a clear sense of what I wanted and they were so patient and communicative! Would visit again.

I popped in because my usual spot was busy, and I was really happy to see they had no wait time. I…read morewas just looking for a quick and simple brow threading clean-up, hoping for an easy visit. Despite giving very clear instructions for such a standard request, I walked out of the shop with multiple cuts and nicks on my skin from the thread. To make matters worse, my eyebrow shape actually ended up looking noticeably uneven. While the pricing is pretty standard for the Willow Glen area, I really wish the technician had been much more careful and gentle with my face. I'll likely just wait for my usual spot next time.

Came in here pretty last minute to get 2 of our friends their eyebrows threaded. Wait was 7 minutes…read moreand the two were done in about 10 minutes. Eyebrows are $12, very nice job. The lady tries to make sure it doesn't hurt too badly but it can't be helped because it's literally pulling your eyebrows out so some pain is expected. Satisfied with results

I come here to get my eyebrows done a lot but don't recommend other workers I only triste the girl…read moremanager! Got my eyebrows done by another lady there and left my eyebrows really bad and I was bleeding a little under my eyebrow but never happens when I get them done by the manager!

They say they open at 8 30 they are always late no one comes till much later I keep waiting it's a…read morebit ridiculous. Their employees can't show up on time no regard for their store hours .

Eyebrows are done VERY badly There is new girl seems joined…read morerecently. I would not recommend her to opt for eyebrow for sure. There is no shape and made it too thin from half of the length onwards. First of all you cannot blame your bad work by saying, your skin is sensitive. Skin sensitivity and eyebrow shape are not related. I have done it before from other girls in same place and it has been perfectly fine.

Hands down the best place to get your eyebrows done. Aman ji is super professional and very…read moreaccommodating. Service is quick and very friendly. My favorite part is post eyebrows threading quick message.

Came in to get my eyebrows threaded because I plucked them unevenly. Was a very quick in & out…read moreprocess, and my eyebrows a def more even now. I would say, I don't think there was much to work with since my eyebrows were already shaped (unevenly), but the result turned out great! My mom also comes here all the time to get her brows threaded as well, so this won't be the last time I visit :)

She does the best eyebrows in town! Love her work. She is quick and does great work. Def recommend…read moreher.

Overall a great place to go for threading. The two sisters are veterans in the skill and art of…read morethreading. I love the fact that it's at a nice convenient location in San Jose in my opinion. Just make sure you try to go when it's too busy, because when they're in a hurry or under a time crunch, you can experience a scratch from the threading (happened to me once here). But please don't let that comment stop you from going.

Take their time on eyebrows, very nicely done everytime and no rush…read moreBusiness functions out of a house, has its own side entry

I regularly visit this salon for threading and facials and have generally had good experiences…read more However, after bringing my guest for a facial, we noticed several blackheads had not been removed. When we contacted the salon, the response felt defensive, suggesting she should have mentioned it during the facial and that deeper blackheads may require more than one session. While I understand this, the staff should have checked the results and explained any limitations before we left. We returned later, but the staff used a metal extraction tool very aggressively, causing significant pain. I also had to point out the remaining blackheads individually. When I privately shared my concerns, the response was dismissive and suggested I find another salon. I appreciate that they allowed us to return, but the poor communication, aggressive extraction, and lack of a final check made the experience disappointing. I hope they improve their customer service and ensure extractions are performed safely and gently.

I've been going to Romi Beauty Salon since they first opened, and I honestly can't recommend them…read moreenough. Their eyebrow threading is amazing--they always take their time to shape my brows perfectly, and they really listen to what I want. I've never left disappointed. What I also love is that they offer so many other services, so it's kind of a one-stop place for beauty care. Everything is always clean, professional, and the staff is super friendly and welcoming. On top of that, their prices are really good, especially for the quality you get. It's hard to find a place that's both affordable and consistent, but Romi Beauty Salon definitely is.

I booked a hair styling service with Romi few weeks ago. From the beginning, we were clear about…read morethe pricing, and I paid the full agreed amount of $25 in advance for a french braid. At no point during our conversations did she mention that the final cost could exceed what we had agreed upon. I had also shared photos of the hairstyle I wanted from the start, so the expectations were clearly communicated. On the day of the appointment, just before her co-worker began styling my hair, I noticed her pulling the co-worker aside and quietly say something. While I don't know exactly what was said, the situation became concerning when, after the service was completed, I was informed that I needed to pay an additional $15 because my braided hair had been tied into a high ponytail. This was presented as an "extra" service. Her attitude sounded so greedy and unprofessional. What frustrated me most was that the hairstyle I requested--including the high ponytail--had been discussed from the beginning. If tying the braid into the requested style was considered an additional charge, that should have been disclosed before the appointment or at least before the service started. It should never come as a surprise after the work is already completed, when the client has little opportunity to decline. When I questioned the additional fee, she referred to her notes, which stated only "braid service - $25," and used that to justify charging me another $15. While I understand that businesses have the right to set their own pricing, I also believe they have a responsibility to communicate those charges transparently in advance. Unexpected fees after a service has been completed feel unfair and leave the customer in an uncomfortable position. Ultimately, I paid the additional amount because I felt I had no practical choice at that point. The service had already been completed, and I didn't want to create a scene before my event. However, the experience left me feeling disappointed and misled.

This is absolutely our favorite place (my daughter and I) to get our eyebrows and other facial…read moreneeds! Nikki is so friendly, kind, and professional. She gets it right every time. I appreciate the easy location and the cleanliness of the business. Absolutely love this place (and Nikki, hee hee). Diane & Hailey

I went in for a simple eyebrow cleanup and clearly asked to keep my brows thick and natural…read more Unfortunately, she changed the shape completely and made them very round, almost like half circles, which was not what I wanted at all. I was so upset by the result that I started crying. What hurt even more was that instead of acknowledging how disappointed I was, she wanted to take pictures of my eyebrows. I had to say no at least 3 times. I paid for the service and left because I was too upset to say much. I know eyebrows grow back, but this was a frustrating experience, especially since I was very clear about what I wanted. I left feeling disappointed and unheard. If you are looking for a good shape - don't go here!