A Sunday morning staple. I love the produce, flowers, seafood counter and so much more that heinens offers. The sales staff are old pros, full of knowledge and recommendations that are helpful when I'm in a food funk. Today we opted for the basics, salmon by the pound, yogurt 10/$10, kombucha and fresh bread, and flowers (even though the prices just keep going up on florals) we typically stick to the perimeter of the store, not really hitting the isles. read more

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Look, I'm a foodie. I know food. I love to cook, and am an accomplished amateur cook. I've also lived in several major US cities. I must say that there is no better grocery store or grocery chain in the country than Heinen's. Ok, Sunset Grocery Stores in Highland Park, IL, and Straubs in St. Louis are a close second. But Heinens reigns supreme. Selection They have a diverse selection of brands of every kind and type so you can choose exactly what you need. Heinens also has a variety of foods, except their downtown location. Even though their stores are huge, it's always easy to find someone to point you in the right direction. Other stores may have people on the floor, but they have no idea what they have or where things are. This store is the perfect size to get exactly what you need and zoom in and out. They have INCREDIBLE prepared foods if you're in a hurry to eat, from meatloaf to meatballs, salads, and spreads. Just incredible. Heinens has an incredible wine selection and they even carry Mexican Coke, which is all I can drink now. They're bakery is awesome too. It isn't that typical in-store bakery with the weird aftertaste of preservatives. It's good enough to be a stand-alone bakery. Their produce is expansive and fresh. I'm beginning to think, if they don't have it, you really don't need it! read more

I went over to heinins to buy to packs of hashbrowns, as of today March 29th, I was able to cook one of them and I realized they didn't look right. They weren't flat, they were kinda crooked, then I looked at the expiration date and they were expired. Back on December 28th 2025. I was very disappointed and I'm a regular that shops here in the Rocky River Location all the time. Don't know if these employees know but that is a lawsuit waiting to happen if someone gets sick. Very unacceptable and disappointing. read more

Heinen's Grocery Store - Grocery Near Me - Rocky River, Ohio

This is just about Rick at the deli counter in Rocky River. He handed me this bag of scrap when I ordered a pound of turkey off the bone sliced! When I told him I wanted sliced not shaved, he argued with me saying it was sliced. I am not an idiot! I took it because there were so many people waiting, but left there pissed off! You tell me if this is sliced! read more

Heinen's Grocery Store - Garbage! - Grocery Near Me - Rocky River, Ohio

I ordered flowers from Lesile to arrange a wedding bouquet for me. She promised me that she would arrange my roses with babies breath and put together my bridal bouquet with matching appropriate boutonniere for my husband. I was planning on going to a real florist but when I went shopping at the store a month prior one of the employees overheard me speaking to my fiancé about needing to order a bouquet for our wedding & she highly recommended Lesile because would do a beautiful job. I asked to speak to her and she clearly understood I wanted a prearranged bridal bouquet & even repeated to me what she would do for me see attached photo of what we both agreed on. I also called her 2 weeks before to confirm my order. Well 2 hours before our wedding I came to the store on Tuesday, January 13, 2026 @2:30 as Lesile & I reserved. I asked for Lesile but another employee (after waiting 15 minutes) handed me 4 bunches of white not even ivory roses that I could of bought from a gas station & my husband's boutonniere was a cut single same sized (boutonniere's are as a standard rule a smaller flower) white rose held together with 2 thumbtacks. I was mortified but the clock was ticking I've already lost 15 minutes & so I just paid them $63 trying my best to hold in my tears of panic for these wilting roses & ran to another store that I was forced in a pinch to buy scissors, pliers , pearl tipped push pins (to attach his boutonniere), florist wires & tape and a ribbon to try to salvage this. Attached is a picture of what my bouquet ended up looking like. I'm not a flower arranger that's obviously why I pre ordered it by a professional one. Instead of having my planned amount of time budgeted to having my hair/makeup & get dressed into my gown, I lost an hour making my bridal bouquet passable. On top of my bouquet my husband's boutonniere was just a single too large same rose to wear. It actually ended up falling off him because it was too heavy. You can see in the picture how ridiculous it looked in scale to his tuxedo I hardly ever write bad reviews even when there have been a few companies who deserved a compliant I let it go, but Leslie definitely ruin the most important day of my life. Luckily, I tired to let it go but for the part of my ceremony & reception, but I would see my makeshift bouquet & I was so embarrassed that I kept telling our guests why it looked terrible & repeatedly told the story of what happened. Now I'm cringing awaiting to see the our wedding pictures by our photographer with my bouquet in them. What upsets me the most was I had every intention of going a professional florist but was assured that Lesile does beautiful work. What work? Roses tied with rubber bands in florist plastic wrap? We were married at The Marble Room & we were staying down the street at The Fidelity Hotel, so I grateful how convenient picking up my bridal bouquet was so close by relying on one less thing to worry about in my wedding planning. I couldn't be angrier with Heinen's for playing the only role of distress I experienced that day. It would had been a perfect wedding because all of my other vendors were on point. Heinen's heavily negatively impacted me on one of this most joyous special day. I hope to have Heinen's management contact me to make this up to us in a reasonable manner read more

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Welcome to Heinen's -- where everything's marked up, employees are everywhere, and somehow you're still doing the bagging yourself with two kids. That'll be $300. read more

The store was jammed on Wednesday before thanksgiving and I went needing to buy just about everything for a week away from home. I couldn't have picked a better store. Staff was attentive and happy to help. Checker greeted me kindly, was patient, and the best part is they fill your trunk with the your groceries. Wow! Seriously impressed with Heinen's Rocky River! read more

Excellent customer service and a clean store. The produce section was organized. Comfortable place to shop and enjoy.

I came from Whole Foods down the road where I had an amazing experience. The checkout lady at Heinen's was so unfriendly. Didn't even acknowledge me, never looked at me or said a word. Won't come back! read more

Some of the best produce in the city, but unfortunately, you do have to deal with the folks that work there. The checkouts are great, but while shopping you have to battle the employees restocking and doing the shopping delivery service. They are both very pushy and generally unpleasant. Also, the deli is a miserable experience here. read more

Heinen's is my main squeeze when it comes to a double tummy rubbing salad bar. When it comes down to it, it's not about the salad, it's about their authentic Bacon in thy Bits, but I pretend it's about the salad..while I pile my salad with bacon with my head on swivel for the manager. All bacon aside, after the greens I like to hit up the grilled corn, red onions, peas, alpha alpha sprouts, bacon bits, cheddar, and finally a slopping of croutons. In that order, unless there is an elderly patron in front in which case, I with briskly skip ahead. Heinen's has been around for 90 years and they aren't dilly dallying around with their prepared lettuce section no more!!! #truth #preach!!! Also, have gallons of milk here for $6.49, if you're into that. read more

Heinen's Grocery Store - Nearly spit up pepperoni all over my guests when I found a graham cracker. JK, I didn't have any guests. - Grocery Near Me - Rocky River, Ohio

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I just received awful customer service from the home office, I am amazed. The customer service lady hung up the phone on me, which was really not acceptable Do better, customer service, it's your job read more

I love having a local grocery store nearby instead of having to go into Giant Eagle. It's no doubt that most Clevelanders favor Heinen's over any other grocery. I do my shopping at several stores around the city, including Heinen's, Whole Foods, Costco, Trader Joe's and ALDI. I have favorite items at each place and depending on how much time I have I will visit several stores to get everything I want. Heinen's is good for your staple pantry items, dairy, and local products. I rarely buy produce here because I think that's where they are MUCH more expensive than other stores. I appreciate some of the local produce they carry, but $4.49 for a cantaloupe? No way. They carry their Heinen's brand for a lot of pantry items, such as canned goods, and those are typically cheaper than other stores. read more

I mostly enjoy my neighborhood Heinen's. I find that this store in particular has the best produce (when compared to Whole Foods and Lucky's Market). The fruit and veggies are always amazingly fresh and make it worth an extra grocery store visit for me. I don't frequent the deli or meat counters here often but recommend the salad bar and house-made soups. The garlic grilled shrimp is also sure to become a staple if you enjoy a quick and tasty protein option. It's also easy overindulge at the bakery as there are plenty of sweet treats to tempt you. Sometimes the lines are a little long and the Heinen's rewards program isn't as generous as others but it's still worth signing up as they'll track your purchases and give you discounts on the items you buy frequently or others like it. Lastly, most of the employees I've encountered have been friendly as well (...most, definitely not all.) Happy to be a Heinen's customer and can't imagine that changing anytime soon. read more

Never have I ever been to this grocery store but I was excited to try it out. It's mainly healthy options but they got a great on so many things too! Checking out goes by really quick. The second floor of the building is seems to be the highlight of this place except that the places are currently closed except the restrooms. Well stocked shelves, really friendly staff. Parking can be a bit of a challenge read more

Still a great place with high-quality customer service.this time I wanted a special multi-use grocery bag that I thought they didn't have but I mentioned that at the checkout and they went in the back and found me one which I was very grateful for their effort as it was going to be a gift. It's a sign of the times that they are becoming more centralized like other grocery stores and they don't do a lot of their own baking anymore and they've discontinued their peach an apricot strudel which is very disappointing but maybe too old school for the modern customer. maybe they could do it just on Sundays has a special but they don't let the local stores do any of their own baking anymore. It looks like it's the same thing with their meats as well. But having said that I still feel that it's a very high-quality place. With outstanding customer service. read more

Love Heinens as a whole but this location has become a complete nightmare to find parking-- not worth it

they have a new shop online service. I paid 9.95 for delivery and a $7.00 tip. I got a message from the shopper letting me know she would text if their were substitutions and asking if I needed anything. then I got an email potatoes and dinner rolls were out of stock. Within seconds I texted the shopper any dinner rolls or potatoes were ok. I got no potatoes or rolls. You mean the whole store is out of potatoes and rolls? so why pay an extra $17.00 if I have to go to the grocery store before dinner anyway. I called the manager who did not know what to do and said she would have to ask someone and call me back. I requested my $17.00 back. read more

The male cashiers never say hi or goodbye. Are they trained not to care ? How do they get away with it . And the produce staff are beyond rude. The bakery staff is super nice read more

I love a good Heinen's! This family owned grocer has been a staple in the community since the 1920s. This isn't my most local Heinen's but if I am in the area I will stop in. It had been almost a year since I visited this location, and my experience felt very different than last time. Last time, I left super stressed out because the parking lot was basically The Hunger Games. In the long time since I've visited, they've re-organized (or at least it seems) various parts of the store. As expected, this Heinen's is pristine, well-stocked and easy to navigate. But for me, the highlight of my recent visit was seeing an employee actively assisting an older wheelchair user with her shopping. It was a kind but simple act you don't see often, and that means a lot to me personally that they will assist customers of all abilities. Bottom line: nice and helpful people, beautiful produce and a commitment to carrying local products. I can find my CLE Kraut, Randy's Pickles, Ohio City Pasta, Inca Tea and Lake Erie Coffee all in one spot. Woot woot! read more

I like Heinens for a lot of reasons, quality of food being at the top of the list of course. I'm having to reconsider how I feel, however, in light of the new online ordering service they have. The website is absolutely awful. I really tried, but I just couldn't figure it out. I tried to add a few things into my order after I had placed it Online - there was plenty of time to do that - but I couldn't even figure out how to do that. Added to that, I had to pay a $9.95 delivery charge, and a decent tip on top of that. Where is the Value for the customer in all this? Instacart certainly wasn't perfect, but there was a flat fee for the year. I have an injury and rely on grocery delivery. So now I have to switch stores to get a sensible delivery service? read more

This is the only grocery store my husband and I shop at. Nothing beats a good Heinen's trip. From the fresh produce to the delicious baked goods, you can truly find whatever you need at Heinens. Do you think that it might be too expensive? I must say, somethings are a bit more pricey then what you would find at other grocery stores, but not everything. They always have great sales and their meat is always well priced. They offer a variety of organic grass fed meats as well so that is a great factor as well. Their seafood selection is also on point, also offering weekly deals on certain items. Sign up for their rewards to keep an eye out for good sales, promotions, and even free items. It's free to sign up and they only email you a couple times a week so they aren't blowing up your inbox. There is one negative about all Heinens locations - they're parking lots. For some reason, Heinen's parking lots are seriously the worst, but obviously, that does not keep me away! read more

Best ever! Nice atmosphere, helpful associates and quality food! Shopped here for 50 years read more

I was a little spoiled because I shopped at Heinen's in Middleburg and I find that their prepared foods counter is superior to Rocky River. That's what usually drives my visit to Heinen's versus Giant Eagle. Overall, Heinen's is a high quality store and you can rely on that excellency at all their locations. I can typically find specialty produce here that isn't anywhere else: fingerling potatoes, arugula, Persian cucumbers. Their wine selection is fantastic. They are sometimes pricier than other groceries, but you truly get what you pay for. This particular one has a small, hectic, crappy parking lot that I'd much prefer to avoid. Also, I swear every time I'm in line at this location the cashier is carrying on a personal conversation with a bagger or another cashier. I find that unprofessional and annoying. I'd like them to focus on the customer. read more

Nice folks and local... they hire special needs folks and work well with them as I witnessed last night. Nice selection of products. And it's Ohio local... and the support small businesses and farms. And the folks are friendly. read more

The bakery's peach pie tasted very bad it tasted like mushy old pumpkin and the crust tasted burnt.Never buying from the bakery again.

I never understand why people say Heinens is so expensive, they have really great deals if you just read the paper! I'm here multiple times a week (I work a few doors down), and I must say they have the best salad bar in this area. Everything's super fresh, there are the standard options but they sometimes switch it up, which is a good thing. Their prepared foods are definitely of a higher quality. The sushi is always fresh, and the bakery is beautiful. And I don't know if its just me but everyone seems generally happy to work there. Way to go Heinens! read more

I am so happy that I signed back up at the Planet Fitness across the street. Now I am getting two birds stoned because I stop at Heinen's on the way home! That quinoa salad with kale is the best. Many times I will just go to the prepared salads and fill up a few containers. The bean salads are awesome as well. The meats are always awesome and their prepared foods are worth going for alone. Sometimes I just don't want to deal with the fiasco of going out to eat and Heinen's has some very healthy stuff that is ready made. All I need to do is throw it in the microwave for a nice meal. read more

Heinen's is like a candy store for me. Full of fresh produce and flowers, delicious prepared foods, and all your grocery staples, Heinen's is the only grocery store I need to get the basics and then some. There are always samples of something tasty (yesterday it was homemade crabcake sliders -- flaky, melt-in-your mouth patties with a little tang of dill sauce on a toasted bun -- it doesn't get much better than that!) The wine and beer selections are also quite nice for a store of Heinen's size, with a good variety of local labels as well. read more

I absolutly LOVE Heinens...I love the selection, the quality of food and the people. And the fact that it is a locally owned business and that they buy from local growers - I'm sold!!! I tend to do my shopping early in the a.m. just because I hate dealing with crowed stores in general...but the staff is always super friendly, and helpful. I love that they take $$ off when you bring your own bags, and that the people at the deli and bread counters always greet me with a smile - not a glare like I'm bothering them with my order!! Keep up the GREAT work! read more

Great store however poor management and most of the female employees are very rude and act as if they are doing a favor to you for you shopping there read more

I have been to the chagrin falls store 3 times in the last 5 days and the cashiers have been plentiful and efficient. It's like the parking lot is filled but you really don't wait in line to pay. Thanks for the great store service in every department..Nelson Axelrod read more

Love this store. The store is a great size, no need for a mega size store as they carry it all and if you can't find it they will order it for you if they are able. No better local produce and love that they try to support local growers. Seafood always fresh and cheese selection is wonderful. They have exceptional customer service and wonderful friendly people working here. My only area of concern is in the salad/soup bar. I have shopped at almost every Heinen's and for some reason this location does not seem to put out the highest quality salad bar lettuce. I often find their lettuce has turned brown which is always a disappointment when I'm in the mood for a fast salad. The soups are often lacking broth a sign they may be turned up too high. 2 sides to drive up to pick up groceries so the lines for pick up goes quickly. Enjoy your shopping experience. read more

This store is hard for me to really make up my mind about. On one side, the Giant Eagle near me is terrible--making this the only decent grocery store nearby. For the most part, the shopping part is fine. The produce is usually in good shape. They've got most things I need. The meat counter is better than Giant Eagle. From the second I grab my cart to the second I pay for my groceries, everything is just fine here. Unfortunately, it's the other stuff that drives me crazy about this place. 1. The parking lot. Whoever designed this parking lot must have had a hell of a sense of humor, because parking here is a bigger pain in the ass than parking should ever be. Sure, they're busy a lot, so during peak time you may have to park far from the door. That I get. Unfortunately, every aisle is one-way (and it's never the way that makes sense). So you've got to drive in loops and wait behind people getting their groceries loaded up just to get out of the damn place. 2. I can't take my cart out to my car. Which leaves 2 choices. Throw my damn back out carrying a week's worth of groceries or wait in a line to have them loaded in to my car. Both of those choices suck, if you didn't pick up on it. 3. It's a bare minimum 15 minutes to check out no matter how much you're buying. There's an express lane, but it doesn't seem to go any faster than any of the others. And they've avoided joining the 21st century by somehow having no self-checkout lanes. The groceries provided here are fine. The people are helpful and nice. Overall, it's the lesser of 2 evils in the Lakewood/Rocky River area for groceries. But, as a guy who moved recently from Columbus, I'd kill for a Kroger in the area. read more

I think I might have figured out the secret to Heinen's: go only when a) you are truly just "browsing" for some fun stuff, or b) you have a specific recipe in mind with less than 10 things that you have to actually buy. In other words, this is a nice, clean, healthy-ish supermarket with nice produce, cheeses, meats, and specialty items. So, don't go there when you're super hungry because you might leave with tons more than you expected! Don't go when you have no food left in your kitchen, otherwise you will be annoyed at how much money you spent. And certainly don't go at a peak time. One thing that makes this grocery store stand out among many others for me is how nice their checkout people are, as well as the people who watch your stuff and help load it into your car. The "ONE WAY ONLY!" parking lot is a little strange, but I find if you just park in the farthest possible spot away from the store, you can avoid bad drivers and potential fender-benders. As well as pretentious shoppers who think "Right of Way" means "I go first, you wait for me." read more

Ran in quickly to grab 3 item. I really want to like this store, but it's just so hard. They have a great selection, but almost everything is overpriced. I don't mind paying more for awesome fresh produce and meat, but simple things lie chips and canned goods and soaps and even diapers should be 30% more than and other stores, I generally only buy fresh item at Heinen's for that very reason. Also the atmosphere in this store is terrible, I always feel like everyone other customers and employees alike look down on me like I'm not good enough to spend my money there. read more

Not all that. Being new to town, this store was recommended to me. The pluses: Clean, well-lit, air-conditioned There was only a short wait at the checkout, and the checkout person was nice. Lots of parking Nice salad bar Variety of harder-to-find ingredients The minuses: Customers lack diversity. Mostly seemed like rich white people. The parking lot is a confusing mess of "one way" signs. Dangerous. Seems pretentious, more than Whole Foods As I was leaving with my cart full of groceries, a man stopped me at the door, saying I couldn't take my cart outside. I would have to leave my cart and go get my car (did not offer helping carry my groceries to car as an option). I was flabbergasted. "I've never heard that at a store before," I said. "That's the damndest thing I ever heard." I've lived all over the U.S. "I've been here for over 20 years," he said, "and it's always been that way." Does he shop nowhere else?? All I could think was, "You need to get out more." I was deeply offended. I felt like I was being treated like I wanted to steal their cart, then treated as crazy that I would somehow think bringing groceries to my car via a cart is normal. I will not be back. read more

Well, come on now, this is just a great local grocery store. They have a whole foods vibe without the whole foods prices or pretentiousness. Thier produce is great and they always have interesting options that you would never see in a regular grocery. My favorite things to get here are: their pizza dough, pepperoni, shaved parmesan cheese (all in one convenient case) Also their shaved cabbage, any regular produce and cheeses. Finally they have a great wine selection including a bottle of champagne that I love for $10. Oh yeah, and their bakery is great too! The staff is always super nice and helpful and it is by far my favorite grocery to go to. read more

I'm a huge fan of Heinen's. This location is a quick stop on my way home from work (literally across the street). I don't mind that it's slightly more expensive than other grocery chains because overall everything is better. The selection of produce is always fresh. They have a nice selection of wine and cheeses. They regularly stock a lot of local finds that I would otherwise not know about. And the bread is awesome. Not such a fan of the prepared food section though, it's a little hit or miss for me there. When I do need a lunch item from there, I usually reach for the soups. read more

This is our grocery store of choice. While the meats are a bit more expensive than Giant Eagle, I often find better produce, better and fresher milk and dairy, tastier eggs and finer prepared foods than I ever would at a Giant Eagle. I love that they've recently added an organic, grass fed beef section to their vast repertoire of meats. It's fantastic, and tastes so different than a normal cut of meat does. My one complaint is the sheer volume of this store far surpasses it's capacity. Often there are five or six carts in one aisle waiting for someone to move five or six other carts, just to grab eggs or cheese. Often times, people in Heinen's believe that this is their store, that those are THEIR eggs, and that YOU are in THEIR way in THEIR store. In the larger Avon store, I rarely have that issue, thanks to the ample space in the aisles. However, I'm willing to overlook that thanks to the quick food turnover that makes Heinen's worth the trip for me and my family. read more