So I started coming for a wax and learned about the benefits of sugaring and have not looked back!!! My hair barely grows since consistently sugaring - it's sparse and thin. And as a woman of color with curly hair I was prone to ingrowns but not with them. I have also not had one complaint about any of their wax specialists. They are all thorough and very professional. They're books get busy so be sure to book in advance. They primarily communicate through text but are very responsive. I highly recommend!!! read more

I saw sh!t and I thought it was a jewel. They say don't blame sh!t after you step on it. So I don't blame her. Sh!t is always sh!t. A few weeks ago I met this girl Rebecca who recently changed her name to Summer. She was a trainee at the time waxing my d!ck. She introduced herself to me with a handshake which is kinda unusual for an aesthetician. I've worked with over a hundred aestheticians. No one has ever welcomed me with a handshake. The way she introduced herself to me actually made a good impression on me. So I made future appointments with her because I wanted to know her. I started liking her personality, she also seemed to enjoy our conversation. So then came third and fourth appointment. She kept showing interest in what I do and what I was thinking about her, her appearance and her accent. She also asked me personal questions like how I got that scar on my lower stomach, and asked me about the language I speak. She even asked me about some certain words and how we say in Farsi. Then she asked me about what I did on the weekend. So I said we celebrated my brother's graduation and we had a family dinner. She then asked me where we went for dinner. I said my mom cooked. she asked me what she cooked. So I said it was one of our local food. She said she liked to try. I said I would take her out to try. The appointment ended and at the end I asked her if she really wanted to try the food. She said she was nervous. So I thought maybe another day. She didn't seem to be uncomfortable about anything I said. She said goodbye with a smile same as she used to do every time. Two days later, I found out the app didn't let me make appointments. I found it weird. I thought it was something with the system or my account that didn't let me book appointments, as it happened before. So I headed to salon to ask her what happened. She said she was going to make a call. I thought she was going to call the manager to see what happened. Wasn't expecting what happened next; someone was shouting like a crazy dog that I had to leave and that she complained I made her feel uncomfortable. I still don't know what she was feeling uncomfortable about, because I never said or did anything offensive to make her feel that way. She didn't show any signs of discomfort or anything until the last minute of our appointment. She didn't even ask me to leave or let me know that I did something that made her feel uncomfortable. I was shocked by what she turned out to be. I always thought she was kind, caring and smart. I was wrong. Very wrong. Don't blame sh!t after you step on it. So I don't blame her. read more

Ashley was great, wonderful personality and great technique. Very fast and relatively low pain. read more

Hidden gem! Never knew this place was here and I lived across the corner from it for years. It's very hidden in the River oaks plaza. It's on the top floor of the parking garage in the Phoenix suites. Amazing Sugarist! I've seen a variety of different estheticians here and they've all been great. I now see Rayven and she's so friendly and gentle. Their online booking platform is easy to use also. I have their membership which saves me $10 a month. It's tucked away but definitely worth stopping by and making it a permanent place to come too for your beauty needs! read more

Waited 30 minutes for my appointment only to receive a text saying I was a no show. Terrible customer service. I left after 30 minutes and went a different salon in the area for service. Do not recommend this location. read more

Sadly, I have to update my review based on my most recent experience with Hello Sugar. As soon as my wax pass is done, I will not be purchasing anymore nor frequenting them again. Since June, I've been coming here and Tamia has been my esthetician (love her downnnnn) so she's always made my experience top notch. She is also fast but diligent so there's never a wait. This time around, I had an appt and had to reschedule which I did online. The online system and not having anyone to speak to can be so arduous that the rescheduled appt I made was in Cypress. I live in River Oaks and was not driving all the way to Cypress. I again, tried to reschedule this appt but in texting back and forth with the young lady, she noted that because I had "multiple rescheduled appts", I'd be charged a $10 non refundable deposit. I let her know I had a wax pass so how and why would a deposit be collected since I've already paid for this service. She seemed so confused and even when she called me, she had no idea the answers to anything. She kept having to place me on hold to ask her manager. How about you just put your manager on the phone. UGH!!!! This went on for almost 25 minutes till she finally said they'll put a $10 hold on my AMEX but after my appointment, it'll come off. She even said she started a refund process already. The interaction with her was so painful and I wish it ended there. My appt was the next day and I got there at 2:18pm (it was for 2:20pm). Would you believe I waited for TWENTY TWO MINUTES before I was seen????? I had to message them asking what was going on. They gave me all this stress the day prior for rescheduling my appt only to be met with such a long wait and no proper communication as to why I was waiting. Then, the wax was one of the WORST I have ever received. I was in pain for the following 24 hours. So as I said before, I won't be returning as a client and for the last remaining passes, I'll make sure to ONLY have Tamia service me. read more

Scheduled with Kayla for my gf & I and we are so happy with our brows! Kayla was so nice and quick. We will definitely be back.

Warning for the girlies! I've been going to hello sugar for almost a year now and had previously reviewed the heights location rating it a 5. Recently my waxologist resigned from that location. She had previously suggested another waxer at this location; Serina. I think that Hello Sugar should do better about alerting clients when their employees are "they". It should be a choice to whether i want prefer a cis woman waxing me. Serina was EXTREMELY heavy handed and not tender to my private area. Usually waxers apply pressure after waxing sensitive areas, all they said each time i would show pain was "good job, sweetie". Nevertheless, i wont be booking with them again. read more

I was very disappointed in the way my reservation was handled up to my appointment. Several text reminders were already overkill. Then, I made it 5 minutes before my appointment, and the hallway was cold. There was no receptionist. It was a very unfriendly atmosphere with a tiny hallway. I tried knocking on the door at my appointment, but they did not answer and kept chatting away as if no one was there. They did not text or call me when my appointment time had passed, and I wasn't given the courtesy to rebook, apologize, or reason with them for wasting my time waiting. Given the unprofessionalism I experienced with the admin side, I am relieved that I did not receive any treatment. The lack of courtesy and professionalism in their service is concerning. I urge you not to come here as it is a scheme and racket to get more clients and overbook on purpose. read more

I was nervous about trying Sugar waxing for the first time since my skin is more sensitive, but it was way more comfortable than my previous experiences with hard waxing. Sydnee did a great job explaining the process and put my mind at ease. It was a great experience overall and I'll be requesting her again for my next appointment (: read more

I was referred to this place from a friend. Note - this is my second time being waxed in my 41 years of being on this earth I tried the sugar wax and I was not disappointed. Tamia made my experience great. She walked me thru the process and I can honestly say it was not as painful as my first experience. Pain level out of 10 is a 3 which is really great because I have a low pain tolerance. I already have my next appointment booked. read more

Cancelled 3 minutes before appointment and refused to take calls. Unprofessional. Actual waste of time.

miranda did my full face and the wax was wonderful, she was wonderful. slayed my whole face honestly, i definitely recommend giving her a visit. read more

Don't bother. I booked an appointment here. Called to let them know I'd be a few minutes late (within the grace period she informed me of). I arrived at the time I shared with them, but couldn't find the building. Conveniently they did not pick up at all from the time of me arriving until I was outside of my grace period. They're not helpful at all. I regret letting them know I'd be late because it seemed oddly convenient that they suddenly couldn't answer any calls. Booking beauty services in Houston is an absolute nightmare. I won't be rebooking with Hello Sugar. read more

Rayven was amazing. Friendly, kind, knowledgeable and efficient. First time seeing her and I will be back. Definitely book with her if you can. read more

I found this place on Instagram and wanted to give it a try since it was a great deal. There was a slight mixup in the beginning regarding the scheduling but it was soon resolved. Had a great experience with Tamara/Tamra (not sure how it's spelled) but she was very personable and it was one of least painful sugar experience I've had. She made me feel comfortable and I didn't focus on the pain. Definitely recommend Tamra when booking here. read more

Today Alizaye serviced me for eyebrows and a Brazilian with sugar. I highly recommend I was hesitant with sugar before but now I'll be back again! read more

This was my first visit. I had such a pleasant experience with Christa. She is more gentle than most and very professional. It was my first time for sugaring and now that's my preference! I will definitely be back to see her and most definitely recommend her. She works at two locations so make sure to check where she will be! read more

Alizaye made my first sugar Brazilian AMAZING!! So much so, that I signed up for a membership! She was very knowledgeable on the products and benefits that accompany them! I cannot wait to come back next month :) read more

Not really worth it i was a little late but spent the next 15 minutes just trying to get one of the people to open the door ... cause i mean i did drive all the way over here and walked in the rain and everything else to get to this appointment. so very upsetting sugar hurts will stay with waxing over all nice job done but not really the vibe read more

proof of unprofessional behavior from manager tiffany who refused to escalate the matter, accommodate as a first time customer and i drover 35 minutes out, bogus business abort. discriminated against, and abusive phone practices. read more

I got a Brazillian from here for the first time and it was super fast and easy. I am super jumpy but she didn't mind and was so nice. She had nice music playing and offered such nice convo. My waxer was Tamara Bocanegra she got me in and out. The location is kind of difficult to find but the directions in the email will help you! I will definitely be returning. read more

Brittney was amazing, she made me feel super comfortable highly recommended! Never had a sugar before and she made the experience easy ! I recommend the membership and I will be coming back! read more

I've been getting waxed by Ashton for awhile and I can say is she is BEST she makes me feel very comfortable

Tamia is the best great experience every time and the products they use at hello sugar are great I'm usually very sensitive to waxing and I've never had any issue definitely book your next appointment here and ask for tamia! I would advise to book your appointment ahead of time as they have limited availability and usually don't have same day appointments read more

The 3 stars are solely for the brow coloring. I am new to town so shopping for a good eyebrow place. This one had good reviews so I decided to give it a shot. I scheduled a eyebrow shape and tint. Ultimately all I got was a tint..she literally didn't wax my eyebrows. Only used tweezers for a couple of hairs. Which I haven't gotten my brows done in 4 months so I knew they needed it. I went home and spent an hour trying to tweeze all the individual hairs. So definitely not happy with my service as I went for a wax and didn't get that... On the plus side the brow color was a super good match so she gets props for that:) read more

The esthetician was 20minutes late. My appt was scheduled for 9am. I received a text message around 8am confirming the appointment (I assume it was automated); which I responded to and confirmed. I received a call from an unknown number 10min prior to my appt (no message left). I called the number back at 9:07 and it was the esthetician asking if we could meet at 9:10. I agreed and let her know I was already at the salon (I had arrived at 8:50am). She still didn't show up until 9:20. She was nice, the salon room was clean and overall she did a fair job...fair meaning that there was still a few hairs left (Brazilian wax) and a little wax left on my skin. read more

This place hello sugar on Westheimer in the westchase plaza inside of the Phoenix salon lofts or suites was amazing my tech Brianna was impeccable. My service was on time the place was completely clean and neat she was very knowledgeable of all of the products she was very caring during the actual service I felt no pain and afterward we were able to acquire that I will be coming regularly due to her customer service I would highly recommend hello sugar. read more

miranda was very quick and got all the hairs and let me know how to keep my wax looking fresh and how to get rid of ingrown and was also very gentle read more

Serena was the sweetest! I had my baby with me and she was a bit fussy and Serena was great through it all. Appreciated her patience with me. Also great conversation! If you go, ask for Serena! Will make you feel good, very professional! read more

I came here for the promotion on the wax and I left impressed! My aesthetician, Shayna, was very kind, professional, and great at explaining the process. I will be back because the prices can't be beat for a good experience and good value. It was easy to find and very clean. Thanks! read more

Loved my experience with Hattie! It was my first time and she made me feel extremely comfortable. Labia area was a bit spicy as she warned me but everything else was really great. I definitely recommend 10/10. I got the Brazilian and I will be returning to see Hattie again. read more

This location sucks. My first time at this company and I came for my appointment to a line of people waiting on the same aesthetician. Waiting over 45 minutes is unacceptable. read more

alizaye did an amazing job. my first time sugaring and she did an amazing job. very quick and effective! will be seeing her in 4 weeks!!!!

I love this waxing company! They do a great job. However, the reminder emails, text, and call are getting extremely overwhelming. THIS IS NOT A DOCTORS APPOINTMENT! If they cut back on all the reminders especially for valued members it would be 5/5. read more

I booked a sugar wax with Miranda and she was amazing very nice , patient,and understanding she gave me the easiest wax I've ever had and lots of tips moving forward definitely will book with her again Thank you Miranda! read more

This was my first-time sugaring and Tamia did such a great job reassuring me through the process! She also such a sweetheart! Thanks again!

Waited over 25 minutes for my appointment the outside doors were locked so I circled the building for 10 minutes. Then waited in a random suite hallway and nobody came out to greet me or tell me they were running late for 25 minutes. Will definitely be going elsewhere for my waxing. read more

DO NOT GET A MEMBERSHIP!! Even after freezing your membership, you will still be charged monthly! I have not gotten waxed here in months yet they still charge me even after freezing my membership. There is no way to cancel your membership so you are making a lifetime commitment to giving them $52 a month. The waxes are subpar which is why I no longer go here! Impossible to get a response and feels like I've been scammed. read more

the boardwalk location sucks, very much so not reccomend.. you guys need to pur up a sign saying it's inside of two buildings. the waxer or reception didn't come out to assist on looking for the door number comes to find out, the wax place is inside of another building , looking for it for 20 minutes just to find it on the phone with receptionist to get inside for the waxer to tell me I was canceled!!!!!!!! she could've said I was canceled otp . very zero stars , very unprofessional. the receptionist has a attitude. read more