I have been a regular client at European Wax Center's Spring Birnam location and have generally had…read morepositive experiences, particularly with Yemi and Abigail, who are consistently professional, welcoming, and excellent at what they do. Unfortunately, my experience today, August 9, 2026, with the front desk associate, whom I believe is named Kim, was extremely disappointing. This is not my first interaction with her, and I have consistently found her demeanor, communication style, and overall approach to customer service to be noticeably less welcoming and professional than the other team members I have encountered at this location. During today's visit, I inquired about the five-day touch-up policy. I was told that I could not receive a touch-up and that doing so would be considered an "abuse" of the policy. I found both the statement and the manner in which it was delivered inappropriate and unnecessarily accusatory. If a five-day touch-up is an established company policy, a customer attempting to utilize that policy should not be characterized as abusing it. If there are limitations or additional conditions associated with the policy, those should be communicated clearly and respectfully. Having worked in customer service for more than 15 years, I understand that policies sometimes require explanation or clarification. However, how that information is communicated matters tremendously. Customers should feel welcomed, respected, and comfortable asking questions not as though they are doing something wrong for inquiring about a service or policy available to them. I want to emphasize that this feedback is not a reflection of the entire location. Yemi and Abigail have both provided exceptional service, and their professionalism is a large part of why I have continued returning. However, today's interaction was disappointing enough that I am now considering taking my business elsewhere. I am sharing this feedback because I believe management should be aware of the experience being created at the front desk. For a business centered around personal care and repeat clientele, professionalism, courtesy, and respectful communication should be consistent from the moment a client walks through the door.

Always a great place to have any wax service; Lizeth is amazing, 100% recommended at the…read moreCopperfield location.

I had an amazing experience at Bare Necessities Spa + MedSpa with their LaseMD service plus the…read moreepidermal leveling add-on, and I can't recommend it enough. Perla was my esthetician, and she was absolutely incredible--knowledgeable, gentle, and so thorough in explaining every step of the process. The treatment itself was comfortable (with numbing of course) , and the results are definitely noticeable. My skin looks smoother, brighter, and more even, and it has that healthy glow I've been trying to achieve for a while. The epidermal leveling add-on made a huge difference in how well my skin absorbed products afterward. This service is truly worth it, especially in Perla's hands. You can tell she genuinely cares about results and your overall experience. I'll definitely be coming back and recommending this to anyone looking to invest in their skin.

Olivia is great! I appreciate her sweet spirit and gentleness. Highly recommend for waxing services.read more

Exclusive Waxer Here Desperately Searching For A New Esthetician & Accidentally Stumbled Across…read moreThis Beauty !!!! My Esti Vibe Was TOP TIER. Temps Were Perfect. Sanitation 10/10. Wax Results OUT OF THIS WORLD! She Better Not Evvvver Leave Bc She's Stuck With Me For LIFE #Kam

I made an appointment late the night before and took advantage of the 50% off for first time…read morevisitors. I came in this morning and was paired with Marquita for my appointment. I wish I wasn't just visiting because she is great! This was the quickest wax I've had, she was conversational without being awkward, and extremely nice. She addressed some skin sensitivity and I was out in less than 15 minutes. I definitely recommend Waxxpot and love that they have their own products as well. Added points for the great playlist and well lit rooms

Awesome experience . It was last minute and they were able to accommodate me I did my sugar with…read moreAshton and she was so good. She was efficient, kind, and very knowledgeable and the best part was it was not as painful she's very soft handed. I was over 6 weeks due so that says a lot 10/10. Thank you Ashton

Mariah was a breath of fresh air and did an astounding Brazilian wax and I felt very comfortable…read more She was super thorough, making sure I didn't have any allergies or plans on getting pregnant before applying products to my skin and snatching every piece of hair I had. I really appreciated this experience after multiple waxing specialists at Hello Sugar. I highly recommend 10/10

Yamileth was my waxer and she was so sweet! I will definitely be going back and I'll be asking for…read moreher. The vibes were just too good and the service was amazing.

Booking the an appointment was quick and waxing was painless. Definitely recommend and very…read moreaffordable.

Carolina was amazing, she even gave me skincare products to help my inflammation on my face and has…read moreworked like a charm, will 100% return

I haven't gotten my eyebrows done since March and I had hit a point of desperation. After a…read morefriend's referral, I booked a 15 minute eyebrow appointment at RENUDE with Carolina. When I arrived, I had to fill out a brief form. Carolina was wearing a medical grade mask when I arrived. My eyebrow wax was quick and painless. Carolina chatted with my to pass the time. My eyebrows look great and I had no reaction to the wax. Carolina gave me some hydrocortisone cream and my redness was gone by the time I arrived home. Carolina wiped down every door knob and surface I touched- I felt very safe. I would happily come back. RENUDE also has a great parking lot so no need to street park.

If you're looking for a great experience and massage then you need to try Sanctuary Spa! They make…read moreyou feel appreciated as soon as you walk in the door. I've been getting a Massage from Tina for a few years now and she's the absolute best! She makes you feel comfortable and her hands perform magic! She will literally put you to sleep on the table because you're so relaxed. I highly recommend giving them a try.

Birthday retreat! Claudine for massage and Jinki for facial…read morewas just what I needed to kick off my Birthday celebration. Ambiance, relaxing, professional staff....simply amazing.

I had my first experience at Milk + Honey and it did not disappoint! I received a gift card and…read morebooked the two hour ultimate massage. I got to my appointment a bit early to enjoy the lounge area. I had tea and was able to start my unwind before the massage. Garrett was my massage therapist and he was phenomenal. Two hours was so lovely and provides the opportunity to savor the relaxation. After the massage, I utilized the steam shower and while I'm normally not a steam person depending on my hair (I had braids today), it was a great way to round out the relaxation experience! I will definitely come back! I utilized the parking garage and the first two hours are free.

My experience at Milk + Honey River Oaks was nothing short of amazing. From the moment I walked in,…read morethe atmosphere was warm, peaceful, and welcoming. The entire staff was professional and made me feel completely at ease. My massage was exactly what I needed. My therapist Sean listened to my concerns, focused on the areas that needed the most attention, and had the perfect balance of pressure and relaxation. I walked in carrying so much tension and walked out feeling refreshed, lighter, and completely rejuvenated. I highly recommend Milk + Honey River Oaks. I'm a member and will be one as long as they have the membership available'

I have gone to Zhila several times (not regularly like I need to) and I can't imagine going…read moreanywhere else. I like to believe that her warm sugar concoction is less painful than wax. Also, she has many years of experience and is very good at what she does. I don't know about you, bur I prefer the tv on in the room as opposed to a silent "relaxing" atmosphere where I can psych myself out with all my "ouch this is gonna hurt" thoughts. I expected a Brazilian to be the most painful thing ever but surprisingly it wasn't. She also gets the most painful areas done first so it gradually gets better...and goes super quickly. My advice? Prepare for the worst, but don't be surprised by the best. Also, don't forget to breathe (seriously! If you tense up you will bruise and trust me it's so not cute.)

Listennn Zhila is literally the best I've ever had!! When's the last time you can say you've had a…read morepain free full Brazilian?? Not this girly, until now! The last sugaring I had was a hand roll method that almost took me out! Zhila uses a homegrown and handmade sugar wax and a technique that's quick painless and comes with great conversation. You won't be disappointed!

Christian is a top tier waxing specialist! She removed my hair in small patches, which resulted in…read morea painless experience with no irritation or ingrowns. I couldn't be more pleased!

The service of the (tatted blond) tech is why I went back. I usually go to a spa down West Grey,…read morebut that day, they had no availability. When I walked-in, I was greeted kindly and the wait time was nonexistent. The place is basic with white walls, ~4-6 private rooms and 1 restroom (accessible). I was offered a special on a Brazilian (buy one, get one free). Now, the follow-up session went better than I expected. The tech was mindful of the wax's temperature and asked me before starting. I've been burned before at a different shop, so this aspect of the experience made all the difference. The second time I was here I agreed to waxing my underarms for something like $22. She didn't hold my skin tight enough and it hurt more than it needed to. My skin was extra raw and still not smooth, no oil afterwards. I carry a roll on coconut oil so that helped me out. While I'm accustomed to waxing--creams, powder, strips, sugar, etc.--no aftercare counseling provided. They is a poster on the room's wall I was in that covers a few key points, but it is not enough information. The location is convenient. Note: I asked for sugar, but I'm still not 100% sure if it's 100% that. Whatever they used seems like a quality product though. They Note: If you have curly hair, no preventative care. Be careful treating ingrown hairs if you DIY.