Horrible company. They're basically a pool of independent contractors that they send out. I had a SimpliSafe security system installed. The installer that HelloTech sent to my house cut my landline phone and then told me I'd have to call my phone company to reattach it . I then was charged by my phone company as well as Hellotech. HelloTech also posted two charges to my credit card with no explanation - $85 and $170. I've called to get a refund and ended up just filing a dispute with my credit card company. Plus I have a charge coming from my phone company to fix the damage this installer caused. Don't use read more

Jared, the tech Hello Tech sent out, was fantastic! Unlike the first tech sent, he was professional, knowledgeable and friendly. He got the job done quickly. He knew what he was doing! The best! read more

I had reached out to HelloTech for installation. I provided several times and the "scheduled" tech never showed. I called them and they said they would find someone but couldn't provide a tech in a timely matter. I cancelled my installation with them and that was the last of it. Today I received a charge for a membership that I never signed up for. I am looking online and can't see what membership I have with them. THIS IS FRAUD. I never had service with them, why would I need a membership with them. I reached out to the chat they said they couldn't assist with me cancellation. I have to wait on the phone to get in touch with someone. What a bad experience with this company. read more

No I don't recommend them bc they charge my card and I never authorize it. They claim that they put a hold on your card but in my case they took it out b4 they even came to the house. Then they charge me again with my authorization. Don't recommend them . They never fix anything in my computer. Beware !!!! And I send them my bank statements about that they took the money out of my account and I still get the run around about my refund and the second charge they I never authorize too . read more

They earned their 5 stars! Appointment availability, price and service. Recently tried to put up a 47" tv into a bedroom and after 3 failed attempts (I have mounted plenty of tvs over my 38 years) I couldn't seem to find the stud even using a professional stud finder. I Googled for another well known installation squad and Geekatoo popped up. After reading the good reviews and realizing the even better savings that offered I decided to give them a try. I made an appointment via the website in the very early hours of Monday for appointment Wednesday at 8 am. I received a call from the assigned installer around 11 am confirming my appointment for Wednesday and answering all questions I had.Appointment came and Frank was right on time. Briefly discussed what was going to be done and explained everything. Start to finish was about 25 min. He even cleaned up the dust/debris from the drilling. Geekatoo is the best. read more

Be aware!!! I scheduled them to set up my surround sound system in the living room. made my appointment, technician calls me the morning of to state, "I have many appointments today, is it okay I come later than scheduled". I told him no problem. I then received confirmation at 1pm that my tech is on his way, you can track him. After tracking him, his estimated time arrival was 2 hours 21 mins! I thought to myself, I guess their territories are big, no problem, glad he's still coming. I then got a text message from him, not even phone call. His truck just broke down. He stated one area, but his tracking stated another. He clearly lied to me, but I need a technician here. So, I rescheduled for the next business day. 1 hour after scheduled time, I received a text and email from Hello Tech that "my tech canceled the appointment, please choose another day and time. I then canceled their service. read more

DO NOT USE FOR ACTUAL COMPUTER ISSUES. They may be ok for installations, alarms, doorbells, lol, but... Tech was 45 minutes late and did not really seem to know much other than what is already on the computer. Restarted the thing about 20 times and did NOTHING. BTW, it works, just slow loading NEVER AGAIN read more

Seth was very knowledgeable and went above and beyond to get the issues with with ring pro worked out. I would definitely use hellotech again. read more

My tech was awesome. Rich was very professional. He was neat and organized and understood that my toddle was running around

Very professional. Solved my problem quickly and gave me tips on how to avoid similar issues in the future. If you work from home, you dont have time to put your computer in a shop and wait. It was great to have someone come to the house on a weekend so that I'm ready to roll on Monday morning. read more

Technicians cancelled twice after having scheduled appts. Still haven't gotten my product installed yet. What a hassle to have to turn my schedule upside down. So expensive for not even providing a service that was advertised as easy and flawless. read more

I contacted HelloTech to help with a new printer. Verizon had installed new wiring and I was also having problems connecting my electronics for printing. Michael was punctual, professional, and had everything working in a very short amount of time. I especially liked that I was able to make an appointment and get it in one day and on a holiday weekend. This was my second time using HelloTech and I will definitely use them again in the future. read more

Exactly what I needed. Not only did the tech help me hand a 100+ pound tv, but, he shared some tips to wrap cords and gave me some ideas about things I could do in the future. Extremely satisfied! read more

Loved that the Tech showed up in a mask. He was on time for our appointment. Isaac was able to set up my computer and printer in little to no time. I will definitely use Hellotech again for my computer needs. read more

Hello Tech emailed the night before I had an appointment that they couldnt find a tech. This is after i made an appointment days before. They are unreliable. Try Home Advisir or The Geek Squad read more

Prompt masked professional knowledgeable nice polite cleaned up everything Would highly recommend HelloTech

I've waited months to mount my tv because I didn't have the resources and wasn't sure if the mounting service expense was with it, and I am so incredibly happy I finally did. My apartment finally feels like a real home (it was sitting on ground waiting on my decision to mount or get an entertainment center). Rafael was on time (early even!), knowledgeable, quick, kind, offered great ideas to help eliminate wires, and eliminated any concern I had about the tv ever falling. I will absolutely be recommending HelloTech to others. Every penny was worth it and I'm so pleased with the service I received. read more

Quite frankly I wish I would never have paid for this. It was a complete waste of money. The tech never did install the fire alarms....he asked my wife where we wanted them and she didn't know, so he just left them un-installed. The motion sensors aren't even stuck to the walls, they are just resting on top of the old security system sensors. Other than installing the entry sensors the tech did nothing. The key pad isn't installed because he didn't want to touch the old system. The tech kept asking my wife where we wanted to put the sensors. Part of my reason for paying for this service was that I had expected they would know where to install the motion sensors and the smoke alarms!!! Not just shrug his shoulders. read more

Andrew was punctual, professional, and diligent. He did a great and thorough job.

We just signed up and had our first home check. We were very impressed with how technologically advanced this business is, we were kept in the loop the whole time. Everything was easy and very professional. Glad we made the switch. read more

Best installation service. Seamless, easy, and followed proper social distancing etc. - highly recommend

Website is easy to use and offered many options for appointments within the dates and time frame I was looking for. I was sent email and text updates regarding my appointment so that I was prepared! Kirk arrived on time and installed my Ring doorbell quickly, efficiently and with no mess! Price was reasonable. Would definitely use again and suggest to others. read more

Our tech was right on time, had the right tools to hang a tv in a wall that had metal studs, and was very quick and thorough. He was also very friendly! read more

I became aware of HelloTech through Walmart when I purchased a television. I called to schedule an appointment . and the representative they sent was courteous. After meeting him, I showed him the wall that i wanted the TV mounted on and left the room (due to COVID concerns, also the gentlemen had a beard and was not being truly protected by a mask). Upon his completion. I entered the room and the television was mounted. Initially, the mount appeared to be done well but the next day while watching the television, my neck was straining and it appeared the mount was too high and uncomfortable to watch TV. I called HelloTech immediately for a re-mount. Each time i called (4x), i was told they would send my request to a team for evaluation. This appears to be a still tactic, as when I called the 5th time,I was told that an email had been sent and my re-mount denied. There was no email in my box. I was upset by the customer service received and will now take my complaints to Walmart. What a doorway to do business! read more

We were having issues with our wifi dropping. We also have two networks so the signals would switch back and forth between networks. Sean Cheick was assigned to us and I'm so glad that he was. He was knowledgeable, friendly and professional and he immediately identified what the problem was and fixed it. If I need related services, I will request for Sean specifically in the future. read more

Great experience. Colin M. was on time, courteous, knowledgeable and honest. Would definitely use this company again.

Michael was extremely helpful and very friendly. He was very prompt and he did a great job installing my doorbell and took time to explain how everything works. I really enjoyed working with him. read more

While I am very pleased with the final outcome, HelloTech can do better in testing and screening their representatives in the field. I know the trend nowadays is to have "private contractors" who then sign up with a service such as HelloTech to be paid a flat rate per customer - think Uber or Lyft. However, there are problems with this model. The first tech sent to my house, for example spoke in very technical jargon for nearly two hours straight, but in the end never changed a single setting or even attempted to resolve my problem. Thinking I was supposed to remember everything he spoke about, I listened, took notes and ended up exhausted in the middle of an already very busy week. I told HelloTech this and they immediately sent another tech to my home. Great! The second tech was very good and went straight to work, testing and looking for solutions to my problem. The reason I feel there was such a difference between the two techs has to do with the fact that HelloTech in fact has very little control over who signs up with them. If they were employees instead of contractors, this might be different. As such, please expect vast inconsistencies between techs and HelloTech explaining the lack of relationship they have to those who represent them in the field. read more

Tech was friendly, knowledgeable and arrived ahead of schedule. I will call again for other needed work.

Very pleasant, very efficient, and very patient when he explained how to use the SIMPLISAFE lock. I'm normally nervous when I have a new tech product, but he was terrific.Thank you read more

We had a 65" curved QLED screen to mount, and a Bose Acoustimass 10 stereo system to configure. I called Hello Tech because of their ads. The technician arrived on time, but 4 hours later, he left with the TV not even turned on once. He was not skilled in setting up sound systems, it seems, and so I had to book another appointment for five days later, so we could have a tech come over that knew stereo systems. They generously granted a 15% discount on the second service ($189 for 65" TV and like $112 for stereo). I asked to have the 15% taken from the larger charge, and they agreed. The second tech stated, after hearing the first story "I won't be here 4 hours...". He was here four hours. He was successful in getting the stereo hooked up (the house was already wired for 5.1 sound), and he did get the TV working...which we then discovered had been cracked on the bottom right corner. Perfect. The second tech left without showing us how the remotes worked. So, with 8 hours of tech time, we finally got the system working, but we didn't have a way to turn on the systems. We have a new TV on the way, and having used Geek Squad twice in the past, we will be calling Geek Squad again. Saving $10.00 to spend 6 hours more than is needed, and not even have a way to turn on our new system seems silly in retrospect. read more

The guy was eager to finish the job fast and didn't use a level to measure prior to drilling and when the job was done, the tv was crooked and I don't want to drill another hole in the wall so I'm stuck with that. read more

If I could have given this company a zero, I would have. Purchased a 65 inch TV from Walmart along with protection for the TV and the installation for the TV. I chose 3 times on a date to have the tech come and install the TV. First, the tech called and said he was coming and I was confused because he had gotten the date wrong. I called him back to confirm the right date. After getting this straightened out on the day that I was to get the TV installed he was a no show. Attempted to contact Hello Tech customer service but their line was busy. I then used their messaging application and after stating my problem they advised me that they were finding a customer service rep. I waited 49 minutes and there was no answer from anyone. I then found the number for the Tech who first called who then advised that his vehicle had broken down and he would be unable to install the TV. He advised me that he had called Hello Tech to advise them of the problem and they were supposed to contact me and schedule another tech, they did neither to my knowledge. I then called Walmart and requested a refund of all monies. I will be returning the TV to Walmart for a full refund. This interaction with walmart and Hello Tech was a complete waste of my time and money. read more

Very knowledgeable, friendly and professional. Time slot was easy to book and tech came on time. Both of my tv 55 inch t.v. were mounted with success. read more

The Tech's name is marlen p, debited my account a day before, even when stating that if the problem can't be fixed there will be no charge, should have cancelled then. Tech didn't even touch my equipment stating that the problem was on optimum's end. Even said to me there will be no charge since his dumb ass couldn't find the problem. Called the dude and didn't even have the balls to answer the phone. This company stinks, I had to call my bank to stop the payment. AVOID NO-GO TECHS! .shady company. read more

Had a surround sound wiring issue for quite some time. Did a Google search and found Geekatoo. Filled in an online form and within hours their tech in my area Frank, was identified and within a few hours called me. He showed up on-time, quickly identified and resolved my wiring problem within 15 minutes. He was friendly, articulate and exuded confidence. I would recommend them without hesitation. Pricing was very reasonable. There were no "extras". The company needs to do a better job of letting the world know who the are and what they do. read more

I had a great experience with HelloTech. The tech came to my house to configure two wifi networks, main and guest. Something went wrong at first, and he insisted on coming back immediately at no charge and work until the problem was solved. He was knowledgeable, punctual, and very nice. Full recommendation. read more

Geekatoo was immediately responsive and my technician Aaron was great! Communicative throughout-from texting me pre-arrival ( and arriving on time) to explaining clearly what needed to be done and showing me the steps when I requested. There was no jerking me around with fees and the job I requested ( new printer and router set up ) was completed thoroughly. I would not hesitate to recommend him. read more

Geekatoo is amazing!! The professional, knowledgeable representatives are superior to any similar service I have used in the past. Bruce came to the house the same day and within mere moments resolved the problems I had with my tv connection. Kudos!!! read more

Excellent, speedy, efficient experience. Noel, the technician was incredibly knowledgeable and was able to answer all of my questions and assist with the phone pairing. The video doorbell was setup in less than 10 minutes. Excellent service. read more