My appointment is at noon so I came 30 minutes early. I'm happy they have the AC bumping. Only 4…read morepeople are allowed in the waiting area. You cannot bring someone with you to the appointment. I was immediately asked for $50 to see the doctor without being asked if I had insurance. They checked my temperature before asking for the money. I didn't appreciate having to initial my name stating I wouldn't sue if I get covid from the dentist. Every patient is sharing the same pen. I had to ask for some hand sanitizer because I didn't feel safe. Before my appointment I had asked if I needed to do anything before seeing the doctor. I was told no. Unfortunately, I don't speak spanish so they had to make a copy of the reasons for my visit in english. Wish I learned spanish, it's never too late. The english paper was so dark you were unable to read it. But as soon as they ran my insurance they didn't need a copay. Guess what I needed to call my insurance to switch to see the doctor. Mind you I have to go outside in the heat to do this, so I do. I did the change and go back in and tell them. Then I'm told I need a confirmation number. What? Why didn't you tell me this beforehand? Thankfully, the other receptionist told the lady in the front I didn't need one. I'm literally sitting in the office right now wondering how in the heck I'm going to be able to be seen at noon. Thankfully, I'm not in pain. While waiting a name was called and no one got up. Apparently the 7 people waiting outside are patents and not just their plus 1s. There's no bathroom in the waiting room, or maybe there is but I don't see one. There is a door that someone is literally sitting on top of I guess that's the bathroom? I feel bad for anyone who has to use it, because you will hear everything that they are doing in there. The walls are pretty much bare here. The outside looks like a makeshift sign that was made overnight. The doctor does have her ig posted all over the wall dr.rivasdentalclinic. They are also looking for you to review them on google Josefa Rivas DDS PC. I wish I spoke spanish so that it would be easier for everyone. My documents that are scanned in are so dark. While sitting in the office someone came in at 12pm for their appointment. Last time I checked that was the time for my appointment. Was it over booked? It is already passed my appointment time? From what I'm gathering the doctor is completely overwhelmed with patients. I wish I could have walked out but they charge you $25.00 fee. At 12:30pm there were two people ahead of me. How? My appointment was at noon? There's barely anyone here. What was the point of making the appointment for noon then? I really hope I get better insurance ASAP. I got here at 11:30am to make sure I'd be on time to see the doctor. Wouldn't I be the person who is next? This place is very uncomfortable and I don't feel safe. No x-rays have been done or anything yet. I'm just sitting here with the same people that have been here since 11:30am. There's some new people who are just standing outside waiting. At 12:45pm finally some xrays were done. I didn't feel safe because whomever was putting items into my mouth for the xray didn't have clean gloves. Finally, saw Doctor Rivas at 1:05pm only to be told my insurance doesn't cover a root canal. No teeth cleaning was done. Barely looked into my mouth. I'm so displeased with my experience. I recommend you don't come here. I was under the impression that medicaid covered dental work. I guess I will just have to deal with this pain forever. I was out by 1:10pm and very upset. When I got home my insurance said it's covered once it has a prior authorization. Unfortunately, its a no go for this place. Too bad the doctor was extremely nice! She's great but my overall experience was terrible.

Space is too small, their tools arent cleaned efficiently adding to the cheap feel. Extremely…read moreunprofessional all i did was ask for further explanation on a health issue IM having and got a nasty response back. All those years in school yet she lacks an incredible amount of emotional intelligence. God bless

When I was a teen, I was traumatized by a dentist. So I stopped going for a decade, decided Id be…read morefine brushing my teeth, flossing etc. But what brought me back was a tooth ache..found out I needed a root canal and crown..so I came to Elmhurst Family Dental. Elmhurst Family Dental have been nothing but gentle and nice. Explained to me what I needed and why. Cynthia Tsen is excellent! Top notch service, she's sweet and professional. I had my first root canal/crown done by her. She helped me match the color well and I was pleased with the end result. She is also very meticulous. With one of the crown moldings, it came out too short so she redid it and made sure Id be happy with it (which of course I am). Also, all the secretary are friendly and welcoming! I will be coming here for all procedures now including cleanings, cavity fillings, etc.

Yesterday I went to this Dentist office and I got a tooth cleaning. The worker named Susan helped…read moreteach me how to floss properly. She say you had to hug the tooth with the floss. The dentist told me my teeth were fine and had no new cavities. When I came into the dentist office my old face mask broke as I was walking to the dentist office. The receptionist was so nice she offered me a new one. A little over 10 years ago I used to be a flyer distributor promoting this particular dental office. Actually I think the owner has another location in Jackson Heights too.

Very good work by the doctor performing 3 root canals and 2 crowns for me. Excellent job, 100%…read morerecommended. And Rosalinda, the assistant, is a wonderful person. Amazing work, no pain at all, I didn't feel anything and everything turned out great. Thank you so much, doctor

I felt a moral obligation to share my experience…read more While dealing with a severe, throbbing toothache, and 2 visits over 2 weekends for cleaning and fillings, the clinic claimed they submitted a prior authorization request for me for a root canal. I waited for 2 weeks and finally called my insurance company directly, and they confirmed they never received anything from this office , and I also don't see any update on my insurance app, and UHC ask me to call this clinic again to confirm and the receptionist immediately told me oh the request is denied. Because I was in extreme pain for a couple of days over the weekend and needed to go to urgent care immediately on a Monday morning, I repeatedly verified my email address with the receptionist so the doctor could send over my X-rays and referral, so I don't have to do the second time x-ray within a such short time for health purpose. The doctor and the receptionist kept lying, claiming it was sent, and actually had the audacity to scream at me over the phone, and I still have received absolutely nothing. I even noticed they have a sign posted on the wall telling patients to pay to get their own X-ray results when I was getting treatment in the clinic. Why do they claim that they sent over the results to the insurance company and me and we all just never receive it. What are the reasons behind this. When I ended up not receiving my results from them and had to get a new one done another dentist told me he doesn't see an infection on the roots on my teeth that's hurting and used different treatment to keep my nerve and teeth and it is not hurting anymore. I also observed they make people have long wait times but very rushed procedures. The doctor spent minimal time on my dental cleaning and filling and showed extreme impatience when I had to ask her multiple times to adjust my bite correctly. Even I left there for couple days my eating and biting still feel very uncomfortable. They left a patient in agonizing pain stranded without their medical records while being verbally aggressive and impatient treatments. Extremely unethical. please avoid at all cost.

The best of the best lots of patience and experience I will come back here as it's a very friendly…read moreenvironment here

Everyone there are kind patient and professional. They are wheelchair accessible which is a plus as…read moreI'm confined to a wheelchair. Easy to get there by the R train to 63rd Drive in Rego Park. I highly recommend Dr.Zina Gottlieb and the Surgeon Dr. Mo which I can't spell his last name.

I have been coming to this dentist office since I was 16, I am 38 now. I have always had anxiety…read moreand bad experiences with dentists from a young age. This office is the only place that has put me at ease and done everything efficiently and right. I trust them and have brought other family members here. Highly recommend them!!

Voy cada 6 meses desde hace 7 añoa, el personal es muy eficiente y amable y el espacio es limpio.read more

My whole family has been going there over 15+ years . Both Dr Filippo & Dr Turk are fabulous! Dr…read moreFilippo is very upfront and truthful about any situation .No beating around the bush ! No upselling . No pushing on expensive services like many other dental offices like doing ! Truly genuine and very professional. I have always depended on them for my families dental care . Thank you Horizon Dental!

Dr Turk is fabulous! I have terrible dentition from sjogrens, and he's always so inventive in…read morefinding solutions. He'll be my dentist for life.

Dr. Spiro Katechis is the best dentist we've ever had. My husband and I have been loyal patients…read morefor over 10 years now. His bedside manner is impeccable, he's extremely friendly & patient, explains every little detail and procedure he will be performing ( pulling out diagrams and pictures to further clarify ). Is so diligent and compassionate when getting ready to poke you with the needle to numb you lol always asking, how you're feeling and to prepare you for the poke :) We've recommended him to family and friends through out the years and they all have been super thankful for the recommendation:) The ladies at the front desk are always friendly & professional!!! His partner George is also great, friendly and personable!! Wishing them much continued success !!

the Doc and the technicians were nice. The front desk people, AKA the dumbest and least paid, act…read morelike they're giving you the service for free, so they have to give you attitude. Little do they know that, whether I'm paying with my private insurance, cash, or medicaid, it's not free and I'm still a paying customer. You need to make me want to come back. If you're not happy with the $7.25 hourly rate, go get a GED, and maybe enroll in college or something. I'm specifically talking about this ignorant a-hole called Adriana who yelled at me on the phone when I was 10 minutes late and a couple of blocks away. Not going there again. Put good people in the front. That's what makes patients come back.

Everyone is very friendly & efficient. Dr. Faigen is a great…read moredentist makes me feel very comfortable. He explains everything he's doing and why . So very happy I found them. It's very hard to find a dentist, let alone a good dentist that you actually like.

I have a fear of going to the dentist. Never been since I was in high school and I am in my 30's…read moretoday. Having moved back to my hometown of Queens, I figured it was time to get a check up as they were walking distance from my apartment. At first, I was very nervous and was not in the mood for lectures due to my unwillingness of going to the dentist. I was quite surprised when their entire staff welcomed me and completely understood why I never went back to the dentist. They were not condescending in the slightest. There was no waiting either. They told me 5:00 pm and I was sitting in the chair within minutes. Considering it has been over a decade since I have gotten my teeth checked, there was a lot that needed to be done. Both Dr. Faigen and Dr. Bergida thoroughly examined my teeth without rushing despite having to go room to room attending to other patients. They would joke and made me feel extremely comfortable. I am terrible with names, but I had two different hygienists clean my teeth (over two appointments - deep cleaning). They both did such a fantastic job. They didn't rush. They made sure I felt no pain. They were both very informative on proper at home care for my teeth. Extremely professional. My teeth have never looked better even when I was going to the dentist regularly as a teenager. I also needed to get a filling done. Dr. Faigen was extremely cordial and such a professional. He talked me thru every step of the procedure and made sure I was 100% comfortable. The entire experience did not feel like I was getting a filling done, but hanging out with a friend. I don't write reviews ever (you can see that this is my first). I felt compelled to do this one which is a testament as to how great their service is. The entire staff are A+ professionals. Their prices are hard to beat as well if you do not have insurance. Their hours are very flexible for those who work until 5 or later. They are also open on Sundays as well. I highly recommend anyone to give this place a try. You will not regret it.