I went to Chapel Hill Tire because my car was leaking transmission fluid. I walked into a clean and…read moreshiny location, which turned out to be the first red flag. instead of looking at just the transmission, they charged me for a "full diagnostic," and then told me that the simple leak fix was going to run an exorbitantly high fee. I went to the another shop, one recommended to me for their integrity, who stated they would look for free and fix whatever they found. Turns out, there was no leak in the first place, and that the dripping had other explanations not requiring any expensive intervention. Chapel Hill Tire has lost my trust. Do not give these fearmongerers and scammers your business. Their shiny new interior is paid for by your dollars, once they scare you into paying for things you don't need. If anything, get a second opinion and a quote from another place.

This location, and Brett in particular, continue to go above and beyond in helping me first, rather…read morethan trying to take my money. Honest, good business.

Our truck was making a strange sound. This was our first time here. Carl was our tech and he was…read morevery knowledgeable and professional.

Great people. Great service. They're a top notch team and I'm glad they're nearby. They were prompt…read morein fixing a small issue.

These here are Facts: in late June my car was towed here to replace two flattened tires & take a…read morelook @ brakes One Calendar week & $3.4K later got car back with new tires. However the brakes felt/worked *exactly* the same Another much more competent garage/set of mechanics confirmed both Master Cylinder & Booster had been replaced This place is good for Inspections, tires & oil changes - don't go there for anything else Do appreciate owned by local family and front desk people very nice/personable

This is a warning. Don't take your care here. I had a slow leak in the front tire of my 2015…read morePrius. I dropped the car off and they said it would be ready before lunch. I received a phone call from them at lunch time and they told me the tire could not be repaired. They also told me that my other three tires were down to 2/32" of tread (2/32" of tread is the minimum to pass NC safety inspection). I was surprised by this since the tires weren't that old. He convinced me they were no good so I told him to proceed. He also wanted to do a four wheel alignment. I told him to proceed. When I got to the store to pick up my car, I asked to see my old tires. First I asked to see where the sidewall damage was that kept them from repairing the original tire. They couldn't show me where the damage was. I left that alone and looked at the other three tires. There was nothing wrong with them. They had over 5/32" of tread left. I got mad. When I asked for the printout on the alignment, they told me they couldn't show me that because the alignment printer was "broken". I got even madder. I should have made them remove the new tires and put my old ones back on. The representative told me he wasn't going to charge me for the alignment and was going to give me the tires at "his cost", which was $100 each. I just wanted to get away from them so I paid it and left. As I drove away, I realized that my steering wheel was not straight. This is something that is adjusted during an alignment. I immediately took my car to a trusted mechanic who checked the alignment and said it was out of alignment. I had him redo the alignment.

Had a tire with a leak (nail). Told us it could not be repaired, needed a new tire, replaced…read more told us rear brakes/ rotors needed replaced. Final activity: 2-new tires New front and rear brakes and rotors Front alignment Cost-$2342, expensive! Duration 2 days. Brakes/rotors price was 2x last year. Staff was very accommodating and help

At the end of our week long road trip in our 2012 Corvette Grand Sport, our right rear tires went…read morefrom 23psi to flat in a very few minutes. We were fortunate to be able to seek out a local place to assist. We requested to have the tire looked at and plugged if possible; just our luck it was a large bolt on the juncture of the running space and the side wall, making it not repairable. But this wonderful gentleman said, have a person at our warehouse and I will call and have them bring back the tire, take your car in as soon as it arrives and get you on the road. The cost we both thought was as we expected for a rear Corvette tire. If you ever find yourself in need this is the place to go! Thank you all so very much

Awesome quick and fast service. Would def use services again. John was on time, efficient and knew…read moreeverything that needed to be done. Thanks!

John did my brakes in my driveway, so convenient. Needed pads and rotors and did it so much…read morecheaper than taking it to a dealer. Excellent job. A+​

Very disappointed. Did not fix alignment as requested and told me they had adjusted tire pressure…read morebut immediately my car registered low tires. Also was expensive

Whatever they tell you when you call don't believe it. I needed a quick repair on a tire - found a…read morenail stuck in it the night before I was supposed to go on a trip. I called in an hour before they closed and explained the situation. The lady said "we can see you first thing if you come in at 7:30 tomorrow morning". Showed up at 7:29 and the gentleman working said - "I'm fully booked this morning - no way I can even look at it until midday." I told him about my conversation with the lady who took my call the night before and he said - "yea they'll say anything just to get you off the phone". Why would they do that? I could have called a dozen other places if she had just told me the truth?? Luckily the Firestone around the corner was able to squeeze me in.

I brought the car in for an oil change and tire rotation. There has been a buzz that appeared to…read morecome from the dash that was very annoying. The service manager worked with the techs to locate and fix the noise. They found it, fixed it, and I am a happy camper. Ryan did a great job with my HR/V.

Deceptive and dishonest sales practices. Would not recommend. No accountability from management for…read moretheir staff's behavior. It feels like they were looking for ways to take advantage of a single mom.

First of all, they have a professional, accommodating staff. I came in on a Sunday afternoon with a…read moreflat tire, needing a patch job. They were a little busy and it took 45 minutes for them to get to my car. But thankfully, they were able to patch my tire up and only charged me about 23 bucks. That's much better than the $200 or so I would have spent to replace it. My total experience took about two hours, which was a little long, but at least it got done correctly.

I called several places that were either closed or couldn't help us till the next day. When I…read morecalled Firestone Micheal picked up right away. I explained that I had a tire just blow out on the highway, that I had a spare and just needed someone to change it. He said they could do it if I could get there. We're traveling in a sprinter that has dooley tires in the rear. Arrived approximately 12:30pm was out by 2pm. So thankful for him and his team! Courteous, respectful, attentive, and professional.

These folks are the real deal. Received an ad in the mail offering a second opinion. Perfect timing…read moreseeing as I was dealing with an odd noise issue and needed another opinion from a prev mechanic. Yesterday I went in for a diag, even though the shop was full they got my car in pretty quickly and let me know the exact issue, along with a clear video showing the cause of the noise and duplicating the exact sound I've been hearing. They ordered the part and finalized the repair today. My car is running so smooth it's crazy! Had a smile on my face the whole way back home. I will trust this shop with my future business.

Beware, they take advantage of young women. My daughter has paid a lot of money on several repairs…read moreand none of them were handled properly. On one repair, they replaced spark plugs only to find out later that the spark plugs they put on were used. Their mechanics have given her incorrect information about what was wrong with the car, even though they did diagnostic tests and charged over $100 for the test. So far, none of the repair experiences have gone without problems, in spite of charging her spending several thousand. As a customer, she expects the mechanics to know what they are doing, fix it the first time and not take advantage of her. Needless to day, we will not use them again or recommend them.

Super nice people, super professional service. This is a gemstone in the rough that has become…read moregreater Cary. So nice to see that it is not a corporate chain, or a teeter... or an unused strip mall. Went there recently for my kids car, which had a sensor that I could not replace. Brought in early on Friday morning, they ordered the part and gave me an 1100 (roughly) dollar estimate. Cam shaft sensors are not easy to get to, btw. They got the part in, got it fixed before the end of the day, and my bill was ~850 bucks. They didn't need to replace one of the sensors, and said to me, why spend the money if you don't need to. Respect that. If you get there early, you can generally wait a short time for simple stuff like oil change or junk. I just drop it off and pick it up after work. Muuuuuuccccccchhhhhh better than going corporate or dealer, by far!

While I only needed a state inspection, my observations with their interactions with customers were…read morefriendly and professional. I didn't observe any customer complaints. The waiting area had comfortable seating, and the decor made it feel welcoming. I would bring my car back for service in the future.