I am strictly an Interstate Battery person. I've used them in all the vehicles I've owned and do…read morenot use any other brand. You will pay a little more. But there is no substitute for your car starting up at all times. They also have a good nationwide warranty that I utilized out of state once. I've come to this location about 2 - 3 times. Didn't know they existed, as I was driving all the way down to Woodland. Good service. Got a little pushback when I attempted to use my 10% off Yelp check-in. But after a phone call, it was cleared up, which allows for a positive review. Certainly plan to return as the need arises.

Battery discharge light came on BMW. Bought a battery from this store , didn't have it installed…read moredue to store not having proper equipment.Took battery home, had Hendrick BMW install and test, problem was a module, not the battery. Tried to return battery a few days later. Store does not allow returns. Next battery I buy will be at Walmart, Auto zone or Advance. There cheaper and they allow returns.

FLAGSHIP* SHOP SERVICE * Flagship Meaning - A product or…read moreservice that is functional, beautiful, perfected over the years By Andrew Laboy April 3, 2026 Integrity, commitment, honesty, and customer service. These qualities are the facets that reinforce my trust and brand loyalty. For the past decade, despite living 45 minutes away, I've preferred driving or towing my car there instead of using a nearby mechanic. Even on the most hectic of days, the front-desk staff always welcome you with a cheerful smile. The BOSS, Howard, is very kind and will recommend only the necessary actions that you must take to fix or maintain your car. FROM THEIR OWN WORDS: Fair Repair Auto Care is dedicated to helping our community keep their vehicles running smoothly while saving money. We understand how essential your car is for daily routines, whether it's taking children to school or commuting to work. That's why we're here for all your maintenance and repair needs--from oil changes and brake service to engine and transmission repairs or replacements.

Howard and the team at this shop are more than outstanding. I will trust him with whatever vehicle…read morewe have. This shop takes the time needed to fix whatever problem arises. They are also so mindful of your budget. They have worked on my husbands 2006 ford f-150, my moms Nissan titan and my 2007 Honda odyssey. We have had few different things pop up and they have came through every time. Thank you Howard and team for running such a honest and reliable repair shop.

Have done business with Concord auto service center with multiple family vehicles since 2010 and…read morewas always satisfied with thier work and prices. Recently took my chevy truck for ac service and repair if needed. Got a call and was told needed new hose with cost $531 and i approved it. Went to pick get the truck and cost was $780. They charged diagnostic, two freon recharges and twice the price of a NAPA hose. I now know this is not the same ownership, management and mechanics that I was pleased with originally. They apologized for the mixup.

The crew here is kind and professional. We have taken multiple vehicles here and we have never had…read morean issue.

I had been putting off my oil change for a bit, so when I was over by Concord Mills I saw Express…read moreOil and I turned in to check it off my list. I'm not normally on that side of town for my oil changes but boy I'm glad i stopped in. The gentlemen working were so nice!!! I felt I was actually getting customer service. Each employee that I came into contact with was friendly and helpful. Prices were comparable to what I pay but I looked up a coupon that I was able to use for my oil which made my experience an even greater value!!! 100% recommend.

Rude. Gave us an estimated time to return and when we returned, we were given another time (1+…read morehours in the future). They then made a phone call to check availability, and estimated 20-25 minutes. After 40 minutes, I asked if we should still be waiting and were told "That's up to you" with a completely fake "Sorry about that" follow-up. Spend your money someplace where they're interested in at least treating people politely. I don't love everyone I meet at work either but since I get paid, I at least bother to fake it.

Best car service to date. They understood the assignment. Find the noise and repair. No pressure…read moresales tactics. Honest assessment along with recommendations. They have an online site to reserve appointments and track prior work. They send email and text confirmation. Everyone is friendly, professional and trustworthy. After 4 repair shop visits to other places, I finally found a mechanic! Fair market rate pricing, courtesy, good customer service and a range of repair services they can do. Highly recommend you try them!

We've been going to Brandon and his team for years, and I wouldn't take our cars anywhere else…read more Last week we had an issue while travelling on vacation. I called from the road and they were able and willing to work with an out-of-town shop to fix my problem. The older I get, the more I realize that circumstances will happen, but the defining moment comes when things don't go as planned - how do we react? Once again MHM proved themselves, coming through and standing behind who they are and what they stand for. I appreciate having a place that does quality work for a fair price, and that's why being able to trust someone to work on my car is important. That's why I will continue to trust them, and Brandon will continue to be... MY Honest Mechanic!

I originally booked this appointment based on the positive reviews and called beforehand to confirm…read morethat my vehicle could be diagnosed in a timely manner so I could plan transportation accordingly. The appointment was scheduled through my warranty company for an electrical issue involving my car's radio volume. I arrived at 11:15 a.m. and chose to wait at the shop because I had already missed a day of work and had taken an Uber from 45 minutes away. I was told the diagnostic test would take a couple of hours. By 3:30 p.m., I still had not received any update on my vehicle. I noticed my car had been sitting for some time, and when I asked what had been found and whether I could review the diagnostic estimate being sent to my warranty company, I was not provided any clear information. After asking multiple times for an update and a timeline, Matt, the store manager, became condescending rather than addressing my concerns. The owner, Jade ("J"), then joined the conversation. Instead of providing answers, he appeared unsure of the status of my vehicle and had to ask his staff what was going on. He then asked me to step outside, despite the fact that I had remained calm, respectful, and was simply seeking information about my vehicle after waiting for several hours. Outside, the owner stated that he felt "uncomfortable." I found this troubling, as I had not been loud, disrespectful, or confrontational. As a black man this is definitely not ok. Rather than acknowledging the lack of communication, the wasted workday, and the inconvenience of being without transportation, my concerns were dismissed. The conversation became more uncomfortable when the owner raised his voice. I calmly asked him not to do so, and although he later apologized, the overall experience left me feeling disrespected and unwelcome. My frustration was never about the repair itself. It was about the poor communication, lack of transparency, excessive wait time, and the way I was treated when asking reasonable questions about my vehicle. Based on this experience, I cannot recommend this business.

Made appointment have F1 fluid added to my Maserati which I gave them make model and year while…read moremaking appointment and explained in detail on phone just as I did with service manger upon arrival. You put car on lift and add fluid located on top of F1 pump, remove cap then pump in fluid which i had fluid and small portable pump. I had new Container of CHF 11S fluid which is commonly used in maserati garages, container said power steering fluid which is 100 % hydraulic fluid and can be verified easily on line. Manager tells me its not correct fluid then prints out different model of my car showing plug for transmission claiming I did not know what I was talking about. Had I spoke with mechanic which I guess he was a want to be mechanic would had been no issue! So they refused to work on my car Highly don't recommend this place at all highly incompetent.

Unfortunately, this is my second time needing service due to a nail in my rear tire. They were able…read moreto patch the tire in under 20 minutes on a Saturday afternoon. Service was great, they did not try to upsell me anything additional. My service tech even discussed in detail how to know when it's time to get new tires and answered my questions patiently and accurately. Thank you!

My wife and I had suspicion they damaged the computer port on her vehicle, and 2 years later my…read moretruck failed the NC safety inspection for the exact same port. I asked if there was a chance it was their computer as this was unusual and my truck had not previously failed - they said no, but also did not have a way to double check. I took my truck across the street to a competitor and it passed everything the first time. A previous tire replacement at this location took needlessly longer due to my truck sitting in a bay with no one touching it for over 40 minutes. Disappointed and will not be going back.

Eddie was doing an oil change (which included tire rotation) and my rear bearing was totally messed…read moreup. He explained the repercussions of this issue and talked me through a potential repair plan. He was kind and super honest about the severity of the issue. He never pressured me into a sale and was genuine about taking care of me. Went through with the repair and the communication from him and Bobbie was great and kind. Highly recommend this place for your needs.

Love this shop! No-nonsense mechanic with experience and know-how to get the job done right. Honest…read moreand professional... Eddie Mac is the best!