Brought car for over heating. 1yr and half later I still have overheating issues. They first said…read moreradiator. Then they say water pump. Took it to another firestone, they say nothing is wrong. Car still overheats. 3rd firestone says this car has blown head gasket. Wow! This company will try and take advantage of you. Concord store has terrible management and will get rude with you on every level. You're just a number to these guys!

I visited the Firestone Complete Auto Care website and set a 3pm appointment for an alignment on a…read moreSunday. I arrived at exactly 3pm. Both service writers were assisting customers. When one became available (can't recall his name) he immediately asked me how he could assist me. I told him I had an appointment. He pulled up the appointment info, took me keys, and had a technician out to the vehicle within 10 minutes - awesome. I sat in the waiting room which was well lit and clean. There was a tv in the corner displaying a car restoration series. Not sure if there was WiFi or not - I don't connect to public WiFi. You can see most of the shop from the waiting area so there's no question as to whether the vehicle is in the shop and being serviced. My Silverado was on the alignment rack pretty quickly. About 4pm, Brandon, the service technician, came into the waiting area to bring me out to the vehicle and show me the before/after specs on the screen of the alignment machine. He broke down what was done and what it all meant. He said he would do a final road test and get me out of there soon. Brandon was super professional in talking with me and also I could tell that he knew his stuff! I saw him drive the truck afterwards as well to verify the repair. I got back to the waiting room and about 15 minutes later the service writer had me at the counter to close out the ticket. The price was as-predicted with no surprises. He didn't try to sell me anything I didn't need (even on an old high-mileage pickup), and was courteous throughout. He supplied me with a printout of the alignment that Brandon had gone over with me in the shop. From arrival to departure I was there 3pm-4:20pm. Overall a great experience. I would recommend this location.

I am strictly an Interstate Battery person. I've used them in all the vehicles I've owned and do…read morenot use any other brand. You will pay a little more. But there is no substitute for your car starting up at all times. They also have a good nationwide warranty that I utilized out of state once. I've come to this location about 2 - 3 times. Didn't know they existed, as I was driving all the way down to Woodland. Good service. Got a little pushback when I attempted to use my 10% off Yelp check-in. But after a phone call, it was cleared up, which allows for a positive review. Certainly plan to return as the need arises.

Battery discharge light came on BMW. Bought a battery from this store , didn't have it installed…read moredue to store not having proper equipment.Took battery home, had Hendrick BMW install and test, problem was a module, not the battery. Tried to return battery a few days later. Store does not allow returns. Next battery I buy will be at Walmart, Auto zone or Advance. There cheaper and they allow returns.

FLAGSHIP* SHOP SERVICE * Flagship Meaning - A product or…read moreservice that is functional, beautiful, perfected over the years By Andrew Laboy April 3, 2026 Integrity, commitment, honesty, and customer service. These qualities are the facets that reinforce my trust and brand loyalty. For the past decade, despite living 45 minutes away, I've preferred driving or towing my car there instead of using a nearby mechanic. Even on the most hectic of days, the front-desk staff always welcome you with a cheerful smile. The BOSS, Howard, is very kind and will recommend only the necessary actions that you must take to fix or maintain your car. FROM THEIR OWN WORDS: Fair Repair Auto Care is dedicated to helping our community keep their vehicles running smoothly while saving money. We understand how essential your car is for daily routines, whether it's taking children to school or commuting to work. That's why we're here for all your maintenance and repair needs--from oil changes and brake service to engine and transmission repairs or replacements.

Make sure you know how much these guys are going to charge you for service because they won't tell…read moreyou. I left my car there and they said they would look at it then charged me $500 for a service I didn't even ask for (diagnostic test) and kicked my car off the lot saying they did not have space to look at it any further. Seems like a scam shop to me Disappointed if I could give zero stars I would

The crew here is kind and professional. We have taken multiple vehicles here and we have never had…read morean issue.

Hidden in a newish storefront on a busy street is Concord Auto service center. My sister got her…read morecar inspection here and remarked on the "honesty" of the service staff. As someone who has been flimflammed by mechanics before... It's great to see some honest businesses thriving and providing quality car service.

I had been putting off my oil change for a bit, so when I was over by Concord Mills I saw Express…read moreOil and I turned in to check it off my list. I'm not normally on that side of town for my oil changes but boy I'm glad i stopped in. The gentlemen working were so nice!!! I felt I was actually getting customer service. Each employee that I came into contact with was friendly and helpful. Prices were comparable to what I pay but I looked up a coupon that I was able to use for my oil which made my experience an even greater value!!! 100% recommend.

Rude. Gave us an estimated time to return and when we returned, we were given another time (1+…read morehours in the future). They then made a phone call to check availability, and estimated 20-25 minutes. After 40 minutes, I asked if we should still be waiting and were told "That's up to you" with a completely fake "Sorry about that" follow-up. Spend your money someplace where they're interested in at least treating people politely. I don't love everyone I meet at work either but since I get paid, I at least bother to fake it.

Best car service to date. They understood the assignment. Find the noise and repair. No pressure…read moresales tactics. Honest assessment along with recommendations. They have an online site to reserve appointments and track prior work. They send email and text confirmation. Everyone is friendly, professional and trustworthy. After 4 repair shop visits to other places, I finally found a mechanic! Fair market rate pricing, courtesy, good customer service and a range of repair services they can do. Highly recommend you try them!

We've been going to Brandon and his team for years, and I wouldn't take our cars anywhere else…read more Last week we had an issue while travelling on vacation. I called from the road and they were able and willing to work with an out-of-town shop to fix my problem. The older I get, the more I realize that circumstances will happen, but the defining moment comes when things don't go as planned - how do we react? Once again MHM proved themselves, coming through and standing behind who they are and what they stand for. I appreciate having a place that does quality work for a fair price, and that's why being able to trust someone to work on my car is important. That's why I will continue to trust them, and Brandon will continue to be... MY Honest Mechanic!

Have you ever had a customer service experience that left you speechless.... I did!…read more Christian Brothers Automotive (Concord) is heaven sent. I recently hit a pot hole downtown, that knocked my car out of alignment a little. I started a Google search, but there were so many reviews & companies to sort through. I asked trusted Auto Shops for references & I finally struck Gold...Christian Brothers Automative. They had the highest, most consistent reviews that I found. In my mind I thought that this place is too good to be true. I called the 1st 1, they were friendly, but booked for about 2 weeks. I called the Concord location & explained my situation & they were able to squeeze me in today. They were very professional, knowledgeable, & friendly, & I felt confident in my decision. Today's the day! As a female, taking your car to be serviced can often be a stressful experience. Some places like to take advantage of females.. but luckily, I know a few things about cars. I pulled up to Christian Brothers Automotive & I was impressed by the outside, but what awaited me on the inside was even better. The inside was nice & welcoming, & the employees were so professional & knowledgeable. They listened carefully to my concerns & explained the process. I was immediately put at ease. The ambiance was nice & all, but I was here for the service! How did they do... Absolutely amazing! I received texts during the process, updating me on my service status. Once my service was complete, I came to the counter to ck out & they turned the screen around, showed me the picture of my car in the service dock, then they showed me the before & after of my car alignment service. I was impressed beyond words! I take my car to BMW for service sometimes & they have never shown me anything like this before! They even sent me a service link w/my vehicle report & the pictures. This was so comforting, it's one thing when someone tells you a job is done, but it's another thing when they show you the job is done. As I walked to my car, I thought to myself: this has been 1 of the best Auto Service experiences that I've had in Charlotte.. - polite professional staff - award winning service - clean restroom & waiting area - full service report w/pictures & then I opened my car door... there was some delicious chocolate chip cookies on my armrest! The cookies were a nice touch, but it was the message on the cookies: Do unto others as you'd have them do unto you! I was so touched that I went back in w/the cookies & complimented them on this 5 star touch & offered to get them lunch & they said "Thanks, but you don't have to do that, your expression is enough." Wow... just wow. This business truly lives up to it's name & reviews! If you're ever in need of a 5 star Auto Care, visit Christian Brothers Auto (Concord) & tell them I sent you!

I originally booked this appointment based on the positive reviews and called beforehand to confirm…read morethat my vehicle could be diagnosed in a timely manner so I could plan transportation accordingly. The appointment was scheduled through my warranty company for an electrical issue involving my car's radio volume. I arrived at 11:15 a.m. and chose to wait at the shop because I had already missed a day of work and had taken an Uber from 45 minutes away. I was told the diagnostic test would take a couple of hours. By 3:30 p.m., I still had not received any update on my vehicle. I noticed my car had been sitting for some time, and when I asked what had been found and whether I could review the diagnostic estimate being sent to my warranty company, I was not provided any clear information. After asking multiple times for an update and a timeline, Matt, the store manager, became condescending rather than addressing my concerns. The owner, Jade ("J"), then joined the conversation. Instead of providing answers, he appeared unsure of the status of my vehicle and had to ask his staff what was going on. He then asked me to step outside, despite the fact that I had remained calm, respectful, and was simply seeking information about my vehicle after waiting for several hours. Outside, the owner stated that he felt "uncomfortable." I found this troubling, as I had not been loud, disrespectful, or confrontational. As a black man this is definitely not ok. Rather than acknowledging the lack of communication, the wasted workday, and the inconvenience of being without transportation, my concerns were dismissed. The conversation became more uncomfortable when the owner raised his voice. I calmly asked him not to do so, and although he later apologized, the overall experience left me feeling disrespected and unwelcome. My frustration was never about the repair itself. It was about the poor communication, lack of transparency, excessive wait time, and the way I was treated when asking reasonable questions about my vehicle. Based on this experience, I cannot recommend this business.

Unfortunately, this is my second time needing service due to a nail in my rear tire. They were able…read moreto patch the tire in under 20 minutes on a Saturday afternoon. Service was great, they did not try to upsell me anything additional. My service tech even discussed in detail how to know when it's time to get new tires and answered my questions patiently and accurately. Thank you!

My wife and I had suspicion they damaged the computer port on her vehicle, and 2 years later my…read moretruck failed the NC safety inspection for the exact same port. I asked if there was a chance it was their computer as this was unusual and my truck had not previously failed - they said no, but also did not have a way to double check. I took my truck across the street to a competitor and it passed everything the first time. A previous tire replacement at this location took needlessly longer due to my truck sitting in a bay with no one touching it for over 40 minutes. Disappointed and will not be going back.

Eddie was doing an oil change (which included tire rotation) and my rear bearing was totally messed…read moreup. He explained the repercussions of this issue and talked me through a potential repair plan. He was kind and super honest about the severity of the issue. He never pressured me into a sale and was genuine about taking care of me. Went through with the repair and the communication from him and Bobbie was great and kind. Highly recommend this place for your needs.

Love this shop! No-nonsense mechanic with experience and know-how to get the job done right. Honest…read moreand professional... Eddie Mac is the best!

I don't know why I haven't given a review for Autoworkz all the years I have lived in Harrisburg…read more Both of my cars have been serviced by Mike and Jason since 2008. Mike is the pilot and Jason is the co-pilot. I have never had an issue with my cars after service was performed on them. Both Mike and Jason are friendly, courteous, and very professional when it comes to fixing the cars. Before any major work is performed on the cars, I am given a courtesy call as to what needs to be done to them. If your car needs to be serviced, I would suggest to call a couple of days in advance because they do get busy servicing other vehicles. They are trust-worthy and very dependable in every sense of the word. It is my pleasure to have Autoworkz service my cars.

This shop is genuine and honest! Brought my Challenger here a couple months ago because the lights…read morekept going out after I was told by multiple "professional car repair shops" that it would be $1,000+ full headlight housing repair. These gentlemen did the work and figured out the REAL reason for my constantly headlight outage instead of just trying to take my money and say I need to replace the whole housing. Very thankful for this shop and will be coming here for all my future services. 1000/1000 A+++ service