Dr. O'Malley is truly as good as it gets in his field. He specializes in Pediatric Eye Disease,…read moreAdult Strabismus, and treatment for diseases of the eye. I first saw him 11 years ago based on a recommendation for eye surgery for strabismus. It was a great success, but it's common with strabismus that surgery will be needed again. So, here I am again. I called his office back in June, and his first available appointment was in October. When I was asked why I was calling, and explained my headaches and vision issues, they immediately got me an appointment within 2 weeks. Even though he sees adults, most of his patients are children, so his office is geared towards kids. I enjoyed watching "The Neverending Story" while I waited to see Dr. O'Malley. When I finally went in, he used a light-up ring, and an Elmo ring for me to follow with my eyes, as well as having "Toy Story 3" playing in the background. No complaints here as an adult! It's funny! Dr. O'Malley is a great doc. He's incredibly smart (hope so after 35 years!), and great sense of humor. He will definitely keep you smiling and immediately put you at ease. To give you a small symbol of his personality, he had on light orange Converse the day of my surgery. I love Converse, so that scored big points with me. On to my recent surgery....Nothing short of amazing. My eye muscles were not cooperating for him (of course) and the surgery took a little longer, but he did what he intended to do. I'm pretty sure it was a good learning experience for his assisting doctor. He always exceeds my expectations. He did a phenomenal job, and I couldn't be happier. My eye looks great, and feels pretty good too! He gave me his personal cell phone number to call him if I have any issues or concerns. Pretty cool! If you're not impressed by my experience, maybe this will: http://www.youtube.com/watch?v=gmvkXMNNtCI Dr. O'Malley has been involved with ORBIS Flying Eye Hospital since I've been seeing him, and probably longer. He travels to China every year (if I'm not mistaken) to help with surgeries for children who are visually impaired. Truly an amazing guy. There is no doubt that Dr. O'Malley is passionate about what he does, especially when it involves children.

He is wonderful. He put tubes in my son's eyes when he was an infant. He was great with my son and…read morea genuinely kind person.

This is the first time I have gone to the eye doc in over 20 years, I am only disclaiming this…read morebecause it might make a difference in the way you read this post. I came here on a Saturday (they are open two Saturdays/month); the doctor saw me very promptly, evaluation was thorough, and the staff was able to find glasses that fit my face perfectly. Everyone was very courteous, friendly and really knew what they were talking about. I will be coming back to this location one year from now for my follow up. Keep it up ladies.

Do not recommend. When calling to obtain a copy of my prescription they are pulling all sorts of…read morebizarre delaying tactics and then trying to nickel and dime me for basic information about my prescription. As a physician myself, I can't imagine trying to milk money from a patient in need who's just trying to get their own information! I wouldn't trust or recommend a practice that would employ such unethical practices.

Dr. Klein at Metropolitan Eye Center is very thorough. He has been a MD there for 30 years. He did…read moremy husband's eye surgery and it was a very successful procedure. He had Lasik surgery. Dr. Klein no longer does surgery. I just saw him today for a yearly eye exam and all good news.

Been going here my whole life and everyone was always nice and helpful. Got LASIK here and it was…read morequick and painless and out the door 10/10 would recommend

I would like to first start off by saying that myself and my fiance were never able to have his…read moreappointment, so I cannot speak to the doctor's talents, the atmosphere of the back rooms, or the helpfulness of employees while trying to pick out glasses. I'm giving our experience here 2 stars, because my fiance is in a wheelchair and was completely unable to get into the building for his scheduled appointment. He is in a very heavy power wheelchair, and the step to enter the building was about 6 inches high. When I entered, I asked the employee at the desk if there was another entrance and there was not. This was infuriating because when I called to schedule the appointment, I specifically asked if they would be able to accommodate him in their building, stating he could not leave his chair to sit in the usual patient seats, etc. They told me they could accommodate. When I heard they didn't have another point of entry, I looked to my fiance and he immediately said "let's go home." One of the employees working followed us and asked if we could lift his chair inside, saying "they've done it before", but I'm sure it was with a person in a very lightweight wheelchair, not one that is over 400 lbs on its own, and with a user that has hardly any trunk control. The same employee chased us down outside and said she spoke to the doctor, they felt horribly about the situation, and would be willing to come to the house, but we will not be returning. My fiance said it perfectly, "how do you not know if you are wheelchair accessible or not?" and this is the sad truth that we face a lot. It is disheartening being told on the phone that you can be accommodated, and then have so many factors forgotten about. We are just lucky we own our own accessible vehicle and didn't have to rely on a car service, and that my fiance is not a bitter person, or else this experience would have been so much worse. So much planning already goes into our outings, and we had to cancel another plan to be there. My fiance hasn't made vision care a priority in a very long time, and to have this be the way we started off, wasn't the best. I will still give the business 2 stars because of the doctor's willingness to come to the house, the employee expressing her apologies and trying to accommodate, and the building inside providing a nice atmosphere. Thank you for trying, but please do better. I know the building is old, but maybe this will serve as a learning lesson to work on coming up with a solution going forward.

My sister and I came to a pinch with our vision insurance and Bayne was able to work us in…read moreefficiently , get us seen & get everything billed out in a timely fashion! The doctor here also saved me when I had an eye injury in the middle of working one time......, he saw me during his lunch break & got me back up and going so I could finish my day at my job! & I was a walk in!! Highly recommend this place!!

The entire experience was just great. Very friendly and professional! Glad I found them! Definitely…read morewill recommend them to anyone I know.

Very nice sales people and knowledgeable about the glasses you purchase and reasonably pricedread more

My family member have been going there for years, but this last visit my father had didn't go so…read morewell when it comes to filling out paperwork, they almost refused to fill his paperwork out correctly, had to stand there and try to reason with several office worker including Verb how the paper was not filled out correctly, all they had to do was to make a quick change, but instead I had to keep try to reason with them to fill it out correctly. Just a big waste of time for my family and I. Will not be going back there. They don't listen to their patients and keep doing thing by how they want it done instead of how the paperwork states it should be done.

This doctor has absolutely no bedside manner and comes off very cocky. I have no option but to go…read moreto him because my insurance sucks. Go go to someone else If your insurance accepts.

Convenient location on Mack. Treated dismissively by the staff until the moment that they…read moreunderstood that I had private vision insurance. Rude and unprofessional staff, I would not recommend this business.

5/5/2026 I'm leaving…read morethis review based on my attempt to access my own historical eye exam/prescription information from a previous appointment. I had an exam here on 12/14/2023 and recently tried to obtain the prescription information from that visit. I understand an older prescription may be expired and should not be treated as current. That is not what I am asking for. I am asking for access to my own historical medical/optical record. When I called, I was told the store could see the information but would not provide it because it was "outdated" and due to liability/security concerns. I was also told I could come into the store to get it, which makes the refusal to provide it remotely confusing. If the concern is that it is expired, it could simply be marked as expired or historical. Requiring an in-person visit is not a patient-friendly solution. Patients may no longer live nearby, may lack transportation, or may have accessibility limitations. Identity can be verified remotely. Accessing one's own medical information should not be this difficult. After the call, I tried calling back to ask about the proper records request process, but I was routed to an automated message stating I may receive a callback within two business days. I called again shortly after and got the same message. I submitted a formal written request to Luxottica's Privacy Office for access to my historical eye exam/prescription records. I am not asking for an expired prescription to be treated as current. I am asking for access to my own record. 5/8/2026 Update: LensCrafters responded to this review and directed me to a Customer Care form. I filled it out, and the confirmation said to expect a response from the store within 5 business days. I still have not received the manager callback I was promised. The associate said I would receive a call the next day, and the automated message said I should receive a call within two business days. That did not happen. I am not trying to be difficult. I would much rather LensCrafters simply call or email me, verify my identity remotely if needed, and provide the historical prescription/medical record information I requested. If they make this right, I am happy to update or remove this review and drop the issue. 5/19/2026 Update: LensCrafters Customer Service responded on 5/7/2026 stating they "do not have access to exam records" and told me to contact the doctor's office directly, but did not provide the doctor's office or records custodian contact information. On 5/15/2026, LensCrafters Care Team said my concern had been escalated and that a member of the store team should be reaching out shortly. It is now 5/19/2026, and I still have not received the promised store callback or any records custodian information. At this point, I have also filed a Better Business Bureau complaint. I still just want the record, the correct records custodian information, or a written explanation of any refusal.