Locked my keys in the car. Called AAA roadside assitance. Guy from Henry's Automotive calls and seys he gonna be a while. I explained I'll just do this tommorow, I was super tired and didn't know if I could stay awake. The guy (wish I caught his name) tells me give him 20. He on his way. Showed up did the job. Super friendly! Super considerate! Wish I could have bought him a beer. I dont even write these reviews. Feel like they are for Karen's and people who complain all the time. But I just appreciated that dude so much... I wanted to leave a record of it somewhere. Cheers my friend. read more

Tanner was my driver, when he arrived it just started pouring raining. My car is in a safe place, parked in a parking lot. The transmission light is on and the car is having trouble switching gears/moving at a slow pace. The driver tells me to put it in accessory mode and switch the gear to neutral. He tells me to get in his truck. He proceeds to load the truck on to the flatbed. As we are on our way to the mechanic shop I noticed my daytime lights are on, I said hey you left my car on?, that can drain my battery, Tanner says it can't drain your battery. I had to tell him to pull over and cut off my car while it's on the flatbed. He pulled over and turned off the car. We now arrived to the mechanic shop. The owner asked Tanner to move the vehicle to the back where the bay doors are since the car isn't moving/driving. Tanner said okay, then proceeded to get upset and say "I hate when they want to park the vehicles in spot, the should move the car or push it into the back", I said "Why when you could just drive back more since your already in the driveway?", Tanner then asked me to go in the shop and I decided to stand in the rain and watch him unload my vehicle. He put the car into reverse and then moved the flatbed off the front tires. I did record this. I do hope all this unnecessary turning the car on in accessory mode and switching the gears didn't damage the vehicle more. I called to speak to the dispatcher/owner so they would know what happened, and the dispatcher hanged up, maybe by mistake, not sure but when I called back someone answered and then left me on hold. I guess they can read this review and do better. read more

Had my car towed by Joseph W through AAA. I informed the driver that my car is consuming coolant and explicitly asked him not to start the engine to avoid further damage. He ignored my request, falsely claiming he had to start the engine to tow it -which is simply not true. When I called the shop to voice my concern, the person who answered was extremely rude, dismissive, and unprofessional. Instead of apologizing, he doubled down and insisted that "starting it for a few minutes won't hurt it," despite not knowing the full condition of my engine. Completely unacceptable experience read more

Great guy, extremely helpful and kind. Got to us extremely fast and saved us a whole lot of time

I had a blown out tire on the side of the road. He got to us in about 15 minutes. He was so friendly, and really helped us out, even finding an even closer tire place for us to go to. His service was spectacular, and he was very cautious about our safety and watching where we stand while on the side of the highway. I would highly recommend this company, and if needed, would 100% use him again! Thanks, Henry! read more

They came out incredibly quickly and got me up and running after my wife's car had a flat tire. Professional courteous and fast. No BS. Really appreciate them! read more

This asshole thinks that it's acceptable to block multiple handicapped parking spaces so his lazy ass doesn't have to walk across a parking lot. If he's this lazy with his parking, think about the shortcuts he will take while fixing your car. read more

Henry's Automotive Center - Henry is a cunt. - Auto Repair Near Me - Mount Sinai, New York

This place damaged my car and didn't pay for it and I lost $6,000 in repairs, me and my insurance company have been trying to get the money but we still haven't gotten it 8 months later. I hope this bussiness goes under read more

Rude, 2 hours late, filthy looking truck, half eaten sandwich on the floor near my briefcase. The board of health should inspect this truck. Never again, I'd rather walk. read more

I had to wait an hour past the ETA that I was given for his arrival for towing. Then, he was extremely unprofessional, refused to wear a mask and tried to bully me to get in the cab with him, though I was specifically told by AAA not to do so. read more

I have AAA and over the years (many) I have had to call for service. Often in my own area of Port Jefferson. The local contractor for AAA is Henry's. They have changed flats for me, jumped a dead battery and always come in a timely fashion. This time car dead in drive way wasn't a simple dead battery so tow truck had to be called. On a day when snow had turned to drizzle so everything was wet and slushy yuk, Eddie shows up with the tow truck. What a blessing! He was calm, competent, and not troubled by weather conditions, or reluctant dead cars. But better than that he was a polite, smiling young man through out the entire process. He even endured my Holiday Hug. My thanks, to Henry's for coming to my rescue again. And to that young "Gentleman" who towed my car. I wish him a Happy Holiday and the wonderful life he deserves. read more

AAA sent Henry's tow truck for our car that wouldn't start. Gary knew right away that the alarm had disabled the starter, knew just how to reset it, and got us going in minutes. Very friendly, prompt, professional service. You can't expect a tow truck company to send a mechanic for a tow but it was obvious Gary knew his business and was there to help us, and not just hook up the car. read more

Cannot say enough good things about this car repair service station. Their knowledge and abilities to diagnose and perform the repairs, are second to none. For our family we run the gambit from vintage vehicles to brand new. Henry's has the capabilities to work on all. Will continue to recommend them to all. read more

RUDE!!!!!! AAA told me they would tow me. I'm in smithtown, they're in Mt. Sinai. When I asked AAA why someone from Mt. Sinai would tow me from smithtown the call got disconnected. I called Henry's myself the guy was rude said they don't tow from smithtown and hung up on me. Mind you I called AAA Saturday as well and they said Henry's too. When the woman called for me info she hung up on me as well!!!! Maybe take it up with AAA not the customer who was told you would pick their vehicle up. Also learn some manors read more

they charge a bit more for labor than many other garages. They also convinced me to have new wheel cylinders installed on the rear of my car when it wasn't necessary. I only found this out after doing research. I changed the brake shoes on the rear of my car and accidentally knocked the end off of one of the cylinders causing me to need the brake line bled to rectify the problem. but what they told me was that my pristine brake cylinders needed to be replaced because they were somehow "leaky" when they never were before that day. they were just looking for a way to justify doing unnecessary work on my car. stay away from these crooks, they epitomize what people hate about shady mechanics! read more

My brother needed to call AAA from my house and Henry's came so quick and had him on his way in no time! Great service!!

I used them for the first and last time when AAA sent them when I got into an accident. It was the absolute worst customer service I have ever experienced. The guy who was sent to help me was extremely rude and difficult to deal with. Avoid this business at all costs read more

I was brought here because AAA had sent them to come fix a flat I had at Stony Brook. They were there on time except the guy, we'll call him "Mike" since he looked like one, they sent was super rude and unprofessional. Mike shown up smoking a cigarette and when I had popped the trunk to show him where the spare tire was he had this "step a side little lady" tone about him. "Mike" was quick to change the tire, taking about 5 minutes, however he never put back the wheel lock key, which I didn't notice until I took my car to get my tires changed the next day and they couldn't because they couldn't get the tires off! I called Henry's, just wanting my wrench back, the man that answered the phone was very polite and had said he would ask "Mike." He put "Mike" on the phone and he was very defensive saying that he had put the wrench on top of the tire that was in the trunk and that I could come down to the shop and have them figure it out. Now, I had looked for this wrench. My dad, uncle, and everyone at Costco Tire Center looked for this wrench, unless we're all idiots, it's not in the trunk. So I drove down to Henry's and told them that I was the girl with the missing tire lock wrench. Everyone at Henry's also searched my trunk for this wrench. No one found it. They then offered to take my current locks off and give me new locks with a new lock wrench. After 45 minutes, they told me they couldn't get the locks off and had called Smithtown Volkswagen to see if they had a wrench. The next day I drove to Smithtown to obtain this wrench and ended up paying $35.80 for it. Once I got home, I called Henry's to explain that I shouldn't be responsible for this bill since it's not my fault the wrench is missing but rather "Mike's" responsibility. The man I spoke to on the phone was polite and said that he was happy to pay me the cost of the new wrench. I received the money for the cost of the wrench with no issues. Overall, it would have been a better experience if I've never had my wrench lost, but the guys at the shop as well as the owner were very helpful in helping obtain a wrench and paying for the replacement cost. read more

Great, efficient service when I had a flat tire. AAA sent them, and they were there within ten minutes.

Henry's is amazing. They came to me within 10 minutes (it helps that I'm not too far away from them either) and were extremely helpful and kind. I don't remember the gentleman's name who helped me out, but I'll remember him as the guy from Lower Manhattan who was super sweet. I would definitely recommend Henry's to anyone with car trouble living on SBU campus and on the rest of the island. Definitely two thumbs up!! read more

I have been taking my daughter's firebird to Henry's for years (my car is under warranty, so I go to the dealer). They have always been accurate in diagnosing the issue(s). I also appreciate that Henry's thoroughly tests the car after a repair (a lot of shops don't). I have experience with cars (and repairs!) and I highly recommend Henry's... I decided to write this review, because I completely disagree with the review that their pricing is 'more than other shops' - it's not. And, the review that said he took his car for an 'auto-collision issue' is referencing the body shop business next door -- not Henry's. If you are looking for a good local shop who has their own flat bed tow trucks, and a responsive knowledgeable staff - Henry's is it ! read more

Another great experience with Henry's Automotive! I took my car there on Saturday with my engine splash shield in the backseat (it had fallen off). They were able to put it back on my car at a minimal charge. It was all fixed in a couple of hours. Henry's is reliable and loyal - they do right by their customers. No wonder why they have been in business for so long. Again, I highly recommend them for all of your auto needs. Thanks again Henry's! read more

AAA just sent Henry's tow to help me tow my truck from Stony Brook, NY to Pompton Lakes, NJ. The driver first gave me a quote for the toll fee of $150 because i would need to pay the tolls coming AND going (tolls are only one way in this region). He also said i had to pay tolls for the towed vehicle and for his commercial vehicle. His tow truck was dual rear wheel single axle flat bed truck. The time frame was at 11a and it would have been off peak rates till 4p but he didn't mention any of that. If i had not done my research in advance i would have been totally ripped off by them. I declined the service and reported it to AAA. This guy lost out on a long distance tow because he was too greedy. He should have asked for $50 for tolls. read more