First of all, it's sparkling clean.! The manicure and pedicure were both very well done. I felt…read morecomfortable being there. Very highly recommend and will definitely go again

I absolutely love my nails , John was great and was able to free style the designs I wanted with…read morePristine precision. Coming back every time! Def recommend to all

I've been super picky about my nails, so after moving to Rochester, finding a new nail tech was…read moredefinitely a priority--and I'm so glad I found Annie at Monroe Nails! Annie was absolutely amazing. She did exactly what I asked for with my almond-shaped nails, acrylic powder, gel polish, and chrome finish. The shape was perfect, the application was clean, and the chrome came out exactly how I wanted. I'm very particular about my nails, and I left completely happy with them! I also got a pedicure, and my nail tech did a great job with that as well. Everything was done carefully, and the overall experience was relaxing and enjoyable. Finding a new nail tech after moving can be so hit or miss, but I definitely feel like I found my person! Annie is talented, attentive, and actually listens to what you want. I'll absolutely be coming back to Monroe Nails for all my future manicures and pedicures.

I recently visited Monroe Nails for a gel manicure and pedicure, and I had a great experience from…read morestart to finish. We called ahead, and they recommended making an appointment to be seen quickly. Everything went exactly as they said, and there was essentially no wait time when we arrived. The salon itself was very clean, peaceful, and relaxing. The chairs were especially comfortable, and the overall atmosphere made it easy to unwind. One small thing I would change is the TV placement. I think mounting the TVs behind the estheticians' chairs would make them easier for customers to watch during services. The staff was incredibly kind, accommodating, and attentive to detail throughout the entire appointment. Since I do not usually get my nails done often, I appreciated how helpful they were with color selection and decision-making. They made the whole experience feel comfortable and welcoming. It has now been over a week since my appointment, and my nails still look great, which says a lot about the quality of their work. The pricing was also very reasonable for the level of service received. Monroe Nails is definitely a spot I would return to, and I would highly recommend it to anyone looking for a relaxing experience with friendly staff and quality nail services.

Got to salon as they were opening.... 6 people all of us got taken to chairs right away for…read morepedicures. I am not kidding when I say each technician spent like 15-20 minutes max on each of us. We we chatting at the drying station, a couple of women needed polish touch-ups or another coat. To be fair I thought mine was ok when I saw some of their pedicures... but a day later chips? Never have that happen. And I gave this salon another chance after a mediocre pedicure last time. A couple of years ago they were great. Not going back there.

Unfriendly, rushed service. The manicurist cut me twice while doing my pedicure. Very busy,…read moreseemingly popular place, so my experience may not be typical.

The details on my nails were pristine. They said they did. It take walk ins but were able to…read moresqueeze me in so I would call ahead!

I appreciated that they could take me as a walk-in for a full set of acrylics. The service was…read morequick but high quality and reasonably priced, and both nail techs were very friendly and kind.

YES! Only place in Rochester that does Gel X Extensions and are reasonably priced! She listens so…read morewell, I really hate long nails and she was more than happy to cut the extensions right down and make them pretty! I had her do the extensions for the wedding and they lasted a good 2 weeks and just soaked right off. I will be going back a bunch especially for nice occasions when I want something a little better than just polish. Also, great assortment of colors!

Their structured gel manicures are so good! The nail techs are awesome. Really great people and…read morenice vibe in the salon. I go every 3 weeks and am never disappointed!

The mani/pedi itself was adequate. They were not particularly friendly. The technician literally…read morejerked my hands and feet around - presumably (and ironically) to get me to relax them. I will definitely not be back. Not worth it when there's many other nail salons around.

go here if you want a staph infection. My finger was sore after going here for a manicure. Over the…read morenext few days it got worse sollen red pus and infected to the point where I needed antibiotics. My doctor said it was from getting the manicure never had this happen to me in my life and I've gotten plenty of manicures. Paid 80$ for an infection and they refused to give me a refund.

Busy place! Came back after stopping in and scheduling.a time. Taken care of by Vivi. Did the mid…read morespa gel pedicure . First off... sanitary guidelines followed to the letter. Have been to another place where they've now cut corners and won't go back! Great leg massage and exfoliation . Hot stones are great! Had broken nail from stubbing my toe; expertly taken care of . Happy with the experience. Great price!

Service was incredibly fast, pricing affordable, and everyone was very friendly. Exactly what I'm…read morelooking for. I will be back.

My kinda place! Cash only! Yes I still do acrylic yes I still do gel. They are quick efficient and…read morelisten to what you want I like short sharp nails and she "nailed" it. Plenty of parking clean bathroom and facility. Massage chairs work great. Will be back while I'm in town

I am extremely disappointed with the way my mom and I were treated at this nail salon. My mom…read morepolitely asked if a few spots on her pedicure could be redone because she was unhappy with how they looked. Instead of handling the situation professionally, the nail technician said she felt "uncomfortable" doing my mom's nails and claimed she didn't think my mom would like her work. Because of that, they refused to do both of our manicures and asked us to leave. I expressed that I was disappointed with the situation and mentioned that we would be leaving a review. As we were walking out, I overheard staff calling the police saying they were "scared" and "worried," despite the fact that we were calmly leaving the salon and had not caused any disturbance. What made the situation even worse was that the way we were treated felt discriminatory and honestly racist. We came in respectful, calm, and simply asked for a correction to a paid service, yet we were treated as if we were dangerous for speaking up. Customers should be able to voice concerns without being stereotyped, dismissed, or escalated to the point of police involvement. The entire experience was humiliating, unprofessional, and upsetting. We will not be returning.

I cannot say enough about this place! I went there just to have a fix and I wanted a wow design…read more Well Rachel came with it! Girl when I say she went above and beyond I mean BEYOND!! They are amazing and I will return!! They are super friendly and make you feel welcomed in! LOVE LOVE LOVE MY NAILS!! Thank you Rachel

I didn't like my experience. It had been a while since I was able to treat myself to a pedicure. I…read moredo maintenance on my feet, but I'm not a professional. The technician made a big deal, such that the people sitting next to me stared, about having calluses on my feet. She was chatting in her language with the nail tech next to her, who kept looking at my feet. I felt quite uncomfortable, and what was supposed to be a treat for myself turned into a bummer of an experience that I couldn't wait to end. The gel pedicure was just ok. I was disappointed.

Ok I have NOT been to this location or at this business in like six years. They use to be over in…read morethe wedge on South. This place from what I can ascertain its appointment only. You do everything online including cancellation and etc. Don't both dm'ing them on social media to cancel it's ONLINE ONLY. You go online pick a date and see what dates are available and of course what services you want. You will put in your credit/debit card and they will take a deposit and the rest is paid after the service. When they check you out the remainder will be paid. They don't do cash payments. You are welcome to tip in cash but make sure you have exact change. I came here as the person I normally see I double booked myself and she had no appointments available anytime this month (June 2024) so I decided to try this place again. If you want a place to roll into I can recommend a place but most spots now want an appointment. They are on the first floor as I think other businesses are here as well. The inside is light and bright, light woods and comfortable seating. I was greeted and asked to wash my hands.. ok I did not get that as I was here for a pedicure.. so... Also I was offered a drink, water, coffee, wine a nice touch. Now the set up for the pedicure was nice but I wished I could have moved back the chair, I had a pillow behind me but I got rid of it but I was comfortable but it was just wonky. I'm tall and usually they will adjust how you sit. This is minor but if you're tall ask if the chair can be adjusted. My nail tech Maddy Elizabeth was lovely, friendly and efficient. I picked out a color they have a bunch and if you want a gel type it's an additional cost. I got a more souped up pedicure with warm stones and a mask. The execution of the pedicure was great but the additional stuff did not seem too luxurious. The clay mask she almost forgot about than she put on warm towels and use also used warm stones. This was a nice touch but maybe I expected a bit more for $75.00. Oh well that's just me... When you are done you go into the back room and you dry your feet/hands for a bit. My feet I had a fan to dry my feet, not a big deal but it was odd... I think most are use to a light source or someone uses a quick dry. I think since they are all about 7 to 11 free nail items. While I was waiting I was offered a glass of rose if I wanted. The check out was easy and they did ask if I wanted another appointment. I said no but thank you. I'll keep them in mind when I can't get in with my regular person. From what I understand they are opening another location in Monroe in Brighton. This location from what I was told will get a refresh. All in all it was a lovely experience and a great pedicure. They share a parking lot and they ha e specific spaces for the business a plus. 4.5 out of 5

Not only bad, but as bad as it gets. These photos are not weeks (or even days) after the…read moreappointment, they're from less than an hour later. Cracks, peeling, bubbles, chips, blood. When I asked for a refund (on the same day as service) my requests were ignored until several days later, and then denied. "We need to pay our employees a living wage." By screwing your customers? Not to mention the damage done to my cuticles, which were left peeling and bleeding. Apparently, this was somehow my fault, per the response I received from the salon. I don't know if every manicurist there is terrible or not (this was my first and last visit), but to call what I received a 'professional manicure' is an insult to actual professional manicurists. Don't take my word for it, the photos speak for themselves.