Got to salon as they were opening.... 6 people all of us got taken to chairs right away for…read morepedicures. I am not kidding when I say each technician spent like 15-20 minutes max on each of us. We we chatting at the drying station, a couple of women needed polish touch-ups or another coat. To be fair I thought mine was ok when I saw some of their pedicures... but a day later chips? Never have that happen. And I gave this salon another chance after a mediocre pedicure last time. A couple of years ago they were great. Not going back there.

Unfriendly, rushed service. The manicurist cut me twice while doing my pedicure. Very busy,…read moreseemingly popular place, so my experience may not be typical.

I've gotten my nails done here by Linda multiple times now and will never stop. I've been getting…read moremy nails done on and off for around 6 years and she is my FAVORITE. She's very gentle, gets the job done quick and is always so kind. She also throws in a 5-10 minute back/shoulder massage which is arguably the best part. I get gel polish on my natural nails. Today I came in (my last appointment was 4 weeks ago) and my last set of nails were all still perfectly intact.

my experience was AWFUL. i wanted a full set of acrylics short and french tip and before he even…read morestarted he said 80$ and i was like okay whatever maybe they will come out lloking super cute. NOO this guy had no idea whathe was doing he cut my nails way too short i asked for square and i walked out with BUBBLES on my fingers, i ended up saying no to the french tip and just doing a clear coat instead because i was so pissed off, would not recommend this place and i will not be going back

First of all, it's sparkling clean.! The manicure and pedicure were both very well done. I felt…read morecomfortable being there. Very highly recommend and will definitely go again

I absolutely love my nails , John was great and was able to free style the designs I wanted with…read morePristine precision. Coming back every time! Def recommend to all

YES! Only place in Rochester that does Gel X Extensions and are reasonably priced! She listens so…read morewell, I really hate long nails and she was more than happy to cut the extensions right down and make them pretty! I had her do the extensions for the wedding and they lasted a good 2 weeks and just soaked right off. I will be going back a bunch especially for nice occasions when I want something a little better than just polish. Also, great assortment of colors!

Their structured gel manicures are so good! The nail techs are awesome. Really great people and…read morenice vibe in the salon. I go every 3 weeks and am never disappointed!

Very friendly staff. They were very welcoming. They did a great job, great prices. As a walk in…read morewe did not have to wait.

I had a very nice woman polish my nails. The salon was clean and pleasant. I was happy about…read moreeverything until I went out to my car and noticed that the polish did not cover the whole nails on one hand. The polish didn't go back to the quick of the nails. I went back in and it was fixed. I would have given a higher rating except for that.

My kinda place! Cash only! Yes I still do acrylic yes I still do gel. They are quick efficient and…read morelisten to what you want I like short sharp nails and she "nailed" it. Plenty of parking clean bathroom and facility. Massage chairs work great. Will be back while I'm in town

I am extremely disappointed with the way my mom and I were treated at this nail salon. My mom…read morepolitely asked if a few spots on her pedicure could be redone because she was unhappy with how they looked. Instead of handling the situation professionally, the nail technician said she felt "uncomfortable" doing my mom's nails and claimed she didn't think my mom would like her work. Because of that, they refused to do both of our manicures and asked us to leave. I expressed that I was disappointed with the situation and mentioned that we would be leaving a review. As we were walking out, I overheard staff calling the police saying they were "scared" and "worried," despite the fact that we were calmly leaving the salon and had not caused any disturbance. What made the situation even worse was that the way we were treated felt discriminatory and honestly racist. We came in respectful, calm, and simply asked for a correction to a paid service, yet we were treated as if we were dangerous for speaking up. Customers should be able to voice concerns without being stereotyped, dismissed, or escalated to the point of police involvement. The entire experience was humiliating, unprofessional, and upsetting. We will not be returning.

The mani/pedi itself was adequate. They were not particularly friendly. The technician literally…read morejerked my hands and feet around - presumably (and ironically) to get me to relax them. I will definitely not be back. Not worth it when there's many other nail salons around.

go here if you want a staph infection. My finger was sore after going here for a manicure. Over the…read morenext few days it got worse sollen red pus and infected to the point where I needed antibiotics. My doctor said it was from getting the manicure never had this happen to me in my life and I've gotten plenty of manicures. Paid 80$ for an infection and they refused to give me a refund.

Love this place!! I've been going for years. They do a great job & the prices are amazing. I always…read morefeel very welcome while there & they really know how to pamper & take the extra care for a great experience. The owners & staff are lovely & very good. Always clean. Highly recommend!!!

I just got a dip manicure from Elite Spa. The file electric nail file, and sculpting tools were…read moredirty. There was fingernail dust and old nail polish on them from previous people. After they finished using it the tools on me they just put it back in the drawer without washing them. The prices are cheap, but I think they are violating health codes. The nail tech filed my nails so hard my skin below my cuticle started bleeding. Ouch! The prices are cheap but it's no worth it.

I have been coming here since we moved here almost eight years ago. I like supporting a local small…read morebusiness. Usually I get a pedicure with Elizabeth and now I come for facials with Courtney. This might seem like an indulgence but after the summer I had I needed this. The facial she gives are fabulous, but the arm, shoulder and upper back massage it's a welcome treat and I usually sleep better after having this done. Staff who work here a so lovely and so are the owners. Make appointments kids

After several years of coming here, I still wouldn't go anywhere else. Yes, I could order online or…read morego to Sephora, but Waterlily and Sepora are worlds apart--and why not when we can support local--AND it's actually better?! First of all, the vibe is completely different. Waterlily is an old house that feels cozy and warm. All of their employees are so elegant and classy and have the utmost customer service at heart. They offer spa services, skin products from certain lines (can't say much about them as I haven't explored them really), and only Trish McEvoy and Laura Mercier make up. However, I love Laura Mercier, and a few Trish McEvoy items (on their suggestion) have become staples for me. I won't use this forum to talk about Laura Mercier, but it really is an excellent make up line. For me, I always like to try on new products or just test out some make up for fun when I go in to stock up on something I have run out of, and they are always happy to put something on me. Plus, every time I go, I learn a new technique of some sort. These ladies really know their stuff. It isn't like at Sephora where you get some high school girl who has only been using make up herself for like 2 years and may have managed to memorize a few key facts about the entire store since she's overwhelmed by the surplus of product lines and hasn't been around long enough to try 1/100 of them. The ladies that work at Waterlily are skilled make up artists and fans of make up. They have a strong knowledge of what works given your face structure, strengths and weaknesses, and how to apply the lines they sell. And they often have national make up artists come in. Oh, and also they keep a file on which products you ordered so if you wonder if this new shade will go with anything you have, they can just look it up and say "Yes, this will go perfectly with that cream shadow in x shade you bought" or if you come in for more concealer, but can't remember what color you are, they know. Very helpful! And some of them even remember my name! What store does that?? Recently, I've had a few issues with a certain product line and they are always good about returning or exchanging. However, know that they only offer store credit, not full returns, which is the only drawback of this store.

Clearly, the people at TC NAIL BAR have either mistaken their business for an ACTUAL BAR, or should…read morenot be licensed to operate. DO NOT GO HERE!...not only were three of my fingers bleeding, the nails on my hands were totally different lengths, my cuticles were ripped and raw, and two of the nails were completely crooked. I knew they were rushing as they were doing it, and when I politely asked for them to fix them after or at least get my money back, they said no refunds. It's too bad for them because I get my nails done monthly and I would've been a very loyal customer to somebody who could get it right. Now I am out $80 dollars, my hands look horrible, and I have to soak these off at home. SAVE YOUR MONEY AND YOUR NAILS!

Amazing experience! Amy was quick, efficient, and all of my nails are incredibly symmetrical!read more