Belle did an AMAZING job on my pink chrome and white French tip set! great technique and wonderful customer service!

I chose to get a mani/pedi here based on the glowing reviews and I am very disappointed in the quality and overall experience I had here. First of all, I had a 5:30 manicure appointment and had to wait 20 minutes when they then told me they would start my pedicure. The pedicure was fine, nothing to write home about, but as it was finishing it up Belle came over and very quickly filed my nails and removed the gel I had one my nails already. I could understand killing two birds with one stone and starting to remove the gel to save some time, but then to actually start filing my nails in such an awkward position while I'm still in my pedicure chair was just so bizarre. When I'm finally allowed to sit at the normal manicure desk I assumed Belle would continue to care for my nails... nope. If she didn't get to it while I was in the pedicure chair then I was out of luck. The whole process was so incredibly rushed that looking at my nails I still see where there are cuticles. I don't understand why it was so rushed. There were a few walk in clients who she accepted while I was there and many appointments so I think she is just biting off more than she can chew but at some point she needed to say no and focus on quality over quantity. When all was said and done I had only been in there for just about an hour for a dip manicure and gel pedicure which is unheard of for me but definitely came at the price of sloppy work. *UPDATE* The owner contacted me and said she will only give me a refund if I take down my review. read more

Herbal Nails - Nail Salons Near Me - Portsmouth, New Hampshire

Beware they still here they will force you to tip. She will ask you over and over and over how would you like to tip Venmo Cash App or Zelle. If you refuse, they will take it! I'm not the only one read reviews! Updated This lady has lied in a review! I never contacted them to set up an appointment. I don't even wear acrylic nails I do SNS. I asked for gel, but now I know she put acrylic on my nails. The entire service was not what I asked for and you lied about the price you commit a credit card for and now I'm posting the pictures when you keep denying a call and I posted the recordings. The lady took off $10 off of my nails because she broke them. I have a recording with them admitting to me saying no tip. I have several phone calls from them. I have text messages while I try to reach back out to them and do the right thing. I'm going to post them on there. I have a recording this morning where she's hello hello I cannot hear you. She knew exactly who I was and they know what they did never set up an appointment didn't know about this. I'm not even from here My nails was done in Tulsa Oklahoma. And now they lying because they stole money and committed credit card fraud. And I will be pressing charges and I also was disputing the transaction. So you stole six dollars from me but now you're losing three times that. I have it on recording everything! This place is crazy! She totally messed my nails up and ask me how I'm going to tip her out loud so everyone could hear. I had 1 broken nail on each hand! No yellow, no cracks no nothing. She would've had to do a new set and soak off because I do SNS powder dip. She broke the nail and started to laugh. The whole review that she just put was 1,000,000% a lie. I told her I had just got off work at 6 AM and I was very tired. I had not meant to sleep. I'm not even from here. I'm here working. I never set an appointment. Never knew about this nail shop. It was the closest one. We have to discuss what I wanted. I told her gel. The entire time I asked for something she just ignores what I asked for that's why I put the text message in there while I'm telling them this this is in my friend said you asked for four times kendra you need to ask for a manager. That's when I say FaceTime me. As you look underneath, my nails is no yellow! I will also post a picture today before of my nails then I broke, but 2. One on each hand! She drilling on my real nails and I said be careful and she broke my real nail and started laughing. There way shorter then what I ask for. Humps everywhere so much acrylic underneath the nail bed. I came in with long, beautiful nails. Some were broken. But by the time she finished, I had nothing left! Nails Different shapes and sizes, and she ask for a tip! Even my Lyft driver said I wouldn't even pay for that. That's how bad the nails look. This is just one of the issues of my nails. I kept correcting her throughout and she stood was just laughing and trust me trust me I said make them thicker. Trust me trust me she wouldn't make it thicker some thick something. Everything I ask for her to fix she found it funny and would not fix. Then turned around very loudly and said how you wanna tip?! I said tip required how you want to come to the front! So I left my AirPods in there in the other clients and also nail people decided to have a conversation about me. It wasn't about the tip. I'm from another state here working so the money was not the issue. It was the issue that every time I said something was wrong. She would not fix it and she found it funny. She literally found it funny that she was drilling on my nails and broke it after I kindly said please be careful. I asked for a totally different length, but she kept drilling and violent and I have literally no nails left. I will not tip you. Nowhere ever come back again. This is literally right after I left the nail shop. I have the receipt in the Lyft driver, so they cannot say that they did not do my nails here. just checked my car since I refuse to tip her she told me $60. I checked my credit card and it's $66 on there so you took six dollars from me. Call back to the nail shop. The lady said what you say, you tip her 2 to 3 dollars I told you no! It was like they was trying to force me to tip her! She said she worked two hours on my nails. She did not work two hours on my nails. They open up at 9:30. This is the time I got to there. It was about an hour or less she worked on my nails. read more

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Colors were not what the samples said they would be and not even remotely close to what you thought you were getting Gel polish and still had bubbles and scratches Acrylic was not applied correctly leaving space between cuticles and nails so it looked grown out more on some nails than others. Should have paid more attention while I was there but I was exhausted and noticed next day. Would not recommend unless like me you were in a bind and couldn't get into your typical salon read more

I called in advance to see if they could take me and my family (3 adults 3 kids) they said they could and we made the appointment. We ended up spending $300 ($250.00) but the disappointing thing was they rushed all of the services. We paid for the stone massage pedicures with the "deep/tough callous removal" and when I mentioned a couple spots while still in the chair to my technician she said would fix it but then rushed me to the chair to do my manicure. And the whole time she kept trying to get me to change the style I wanted (which once she did it seemed fairly simple, by just rubbing a fine shimmer powder on the nails in between the final gel coat). They rushed my neice's pedicure and didn't give the toe separators or anything and the polish got ruined. And they didn't ask my nephew how he wanted the different colors and when I saw them in the car ride home the color had already come off and he said it happened when they told him to wash his hands. They said they were gonna put clear polish on my other nephew for his pedicure (even though he was too young to have his cuticles cut, which I told them was fine). The vibe wasn't that friendly, except the one woman who did the pedicure for my brother who seemed to get the best service (I commented on how cute her tattoos were). Overall very disappointed in there services. I didn't have a chance to look at what the gel manicure covered on their price sheet (which they seemed put off or something when I asked for it when we first arrived) but in every other salon I have been to they usually soak your fingers for a little bit do a little massage scrub, lotion etc. But here for $45 for the gel manicure, the woman seemed put out and kept asking if I wanted to change my manicure to a different color/style and I think only at the end she quickly rubbed some lotion on, she also neglected to clean up the edges of my fingers where extra polish got onto my skin during the manicure. I wish we hadn't left the 20% $50 tip because the service certainly didn't warrant it. I am especially disappointed because online they had a picture of a bunch of kids showing off their manicures but my niece and nephew didn't have a good experience and neither did me or my mom. Too rushed, not accommodating (even though we made the appointment ahead of time and was clear about there being kids) and I definitely don't think we got what we paid for. Next time we'll take our business elsewhere or have a stay-at-home spa day. read more

I'm not going to lie. I was nervous about getting my nails done in New Hampshire--home of my heart. No worries! We had an excellent experience at Herbal Nails. My big toenail has a crack that keeps re=appearing (don't ask, ew) so I'm jumpy. (And my home salon is great--I consider them more or less medical professionals at this point!). So I was a bit nervous. They were great. 2 excellent pedicures and an excellent manicure for the three of us. Rose was wonderful dealing with my toenail (better than ever) and my jumpy self. Belle was gracious, friendly and efficient. I'm picky and this place is clean, professional, and will deal with problems! 5 stars to Herbal Nails. read more

I've been there a couple of times so far. I've tried many other salons in Portsmouth and have not been impressed. Herbal nails, everybody is so nice and friendly. I find a lot of times I go to the salons and I don't have that experience. And they do a great job. They also have dazzle dry, which is an amazing product. It lasts about 10 days without chipping and dazzle dry doesn't have any of the chemicals that a lot of other nail polishes have that are banned in other countries. So it's a really healthy alternative. I would highly recommend them. read more

I needed to have my nails done for a work event I called yesterday afternoon to set an appointment. I went in after work and had a wonderful experience. I will lead with I am extremely picky about my nails to the point I had quit having them done because everywhere I had tried since moving to NH I didn't like. The nail techs were very nice and inviting when I walked in. I had a basic pedicure with gel polish that was great! I got a full set with bubble bath gel and chrome. The tech kept verifying with me that I liked the shape and was happy as she went through the entire process. She was very gentle with my fingers they were not sore when leaving. The nails are the perfect shape, length and thickness. I will be going to this nail salon only from now on. They were kind, professional, and efficient! read more

Herbal Nails - Bubble bath gel with chrome - Nail Salons Near Me - Portsmouth, New Hampshire

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First time coming to Herbal Nails was an awesome experience! My appointment was with Belle. She greeted me so warmly. The place of business was clean and busy with many customers. I had made an appoint and she was ready for me at that time. I had a very poor experience with my last nail place that I had gone to for over 6 mths. She told me that I was the boss and if there's any I'm questioning she will take care of it. I had acrylic fill with art for July 4th. They came out beautiful! I'm so pleased with the service and attitude. I will be back in 3 wks for my next visit and will ask for Belle. read more

The ladies at Herbal nails were quick and thorough, friendly and efficient. Loved my experience-- especially the hot stones!

Nails looked fine but service felt extremely rushed. I'm no nail tech but the polish was almost see through and did not look great up close. The inside is pretty nice but they need to book out appointments here because I felt that too many people were coming in when they're was already many people in the waiting room and they just said that they would get to it. They also were uneven when you looked close with the length and shape. Overall alright. read more

Herbal Nails - Nail Salons Near Me - Portsmouth, New Hampshire

Best nail salon by far. Friendly staff and great services. I go regularly and am always pleased.

I had a regular Polish manicure and so did my husband it was 67 for us both and his nails are still rough every one of them. I respect small business but the whole thing felt very rushed and I would have thought with as little as the massage was the cost would have been max 25 maybe 30 but that's a stretch. They did ask if we were from there maybe locals get better treatment not sure. read more

I needed a simple acrylic fill on my real nails with a pink nude gel polish... my natural nails are really long and I like a specific shape a mix of almond and stiletto...Belle completed this in about 30 mins and they turned out flawless! I've been getting my nails done for years and this has been the quickest and best fill I've ever had. I may have to drive 2 hours back again when it's time for my next fill read more

Herbal Nails - Natural gel nails stiletto fills - Nail Salons Near Me - Portsmouth, New Hampshire

Cindy did an amazing job! Exactly what I asked for with shape and color/design. Overall wonderful experience and everyone is super friendly :) read more

Herbal Nails - Cindy did a wonderful job! Great experience and exactly what I asked for with the shape and color/design :) Very friendly - Nail Salons Near Me - Portsmouth, New Hampshire

Amazing experience, my nails were done perfectly and everyone was so friendly. Overall a super friendly environment with very talented staff. read more

Herbal Nails - Nail Salons Near Me - Portsmouth, New Hampshire

Here from out of town and after not being able to find anyone to do gel x nails in the area, decided to just go with the hard gel here, which is not my favorite, BUT Cindy did my nails and she did an AMAZING job. I am very picky about the thickness of my nails (I like them thin) and she definitely did exactly what I asked. I asked for square narrow and the shape is perfect. Also, all the nails are flat with no bumps or waviness if you look at them from the side. I asked for a french design with multiple colors and it's adorable. Also, most importantly, she was super sweet and nice... everyone in there was too - Definitely recommend this nail salon and am very happy with my nails :) read more

All the ladies were super nice and very accommodating. My nails look beautiful. I will certainly come back next time I'm in Portsmouth. I had a pedicure & dip. read more

I called a day ahead and I made a reservation for 3 of us total just to get some gel manicures done. We got there a few minutes early and they didn't even get to us until about 20-25 minutes after our appointment time. They had 2 people going back and forth between the 3 of us and overall it just felt extremely rushed and with one of my friends, he picked out what color he wanted and it's not the color they put on his nails. He ended up having to pick a new design because they put too dark of a color on his nails so it's not what he wanted. Then with my other friend, 4 of her nails have completely come off after only 3-4 days and they used a dremel on her nails and now she says her nails feel super fragile. My nails are still all on but you can just tell that they were really rushed with the design. All I wanted were some simple swirls and you can see random brush strokes. UPDATE: When I called to make an appointment I specifically mentioned designs and asked what manicure would be best to get designs read more

Herbal Nails - 4 of my friend's nails came off after 3-4 days - Nail Salons Near Me - Portsmouth, New Hampshire

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I'm giving the 3 starts strictly for the customer care. Everyone there was very welcoming and polite! Unfortunately my pedicure was not great, as well as my gel mani. I feel they rushed my friend and I, They actually called to see if we could come in earlier ( which I didn't mind at all) They cut my toe nail way too short. I know the man saw my reaction right away - but i didn't make a big deal out of it because the people were so nice. My gel mani and pedicure started to chip not even a week later. Maybe we caught them on an off day? I wanted this place to be great so bad! read more

There were three of us. All in all good place. Nothing really memorable for me. But the other parties enjoyed and will return. read more

Booked an appointment here during COVID-19. I called on Tuesday morning and they were able to fit me in that day at 11am. Everything was VERY clean and I could see right away they were following all protocols to ensure the safety and health of their customers. They had masks, hand sanitizer, plastic blockades between customer and technician, special certifications and sanitizing spray and wipes. I felt very safe. The manicure was nice and well done - they took their time and it came out as expected. The pedicure was lovely - they used hot towels, massage and hot stones. Was it the best manicure and pedicure I've ever had? no, but they did a good job and the final product looked great. Plenty of room for parking, reasonably priced and you can tip in cash or Venmo. Great gel and dip color selections! read more

Herbal Nails - Nail Salons Near Me - Portsmouth, New Hampshire

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Excellent service, kind people, good quality nails, accommodates appointments. Thanks! read more

I absolutely love this place, im wicked picky with my nails and i've rarely gone back to the same place more than twice. I've gone 4 times to Herbal Nails now and i probably will never go somewhere else! Belle and her team are awesome! I highly recommend this place to everyone.... and look how cute! read more

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Belle always makes my nails look super fantastic. She always kill the game of trying to replicate my inspiration photo. I would recommend her and this salon to any of my friends/family read more

Herbal Nails - Done by Belle - Nail Salons Near Me - Portsmouth, New Hampshire

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This business is very poorly run. I called 2 weeks in advance for 2 appointments for my daughter and her friend. I was specific in what I wanted. Two appointments for GEL extensions for my daughter and her friend, and hopefully they could sit side-by-side. When we got there about five minutes early it's like they didn't even have a reservation. Nobody checked the computer and the place was busy so we waited an extra 15-20 minutes. The woman "Rose" asked if they wanted mani/pedis, I told her they were here for gel extensions (4 times I told them) before they took the girls as I sat and waited for what turned out to be 2+ hours, they did one girl at a time with the same technician, and when I went to pay cost was nearly double cost of what I was expecting to pay. When I asked why so much, they told me they couldn't do gel extensions so they did 2 full sets of acrylics, which is not what I wanted for my daughter! I'm very very disappointed and pissed that my 15 year old has long, acrylic, nails, and nobody bothered to consult with me when I was just sitting on the other side of the divider. As I waited for the 2+ hours people came in with 2 o'clock appointments 3 o'clock appointments and nobody ever checked the computer upfront because apparently reservations are really not a thing there, they don't honor them. I would not recommend this place to anybody. read more

They did my nails so well!! Love how they turned out. Very kind nice techs. I got a gel manicure and a regular pedicure. Unfortunately my gel manicure did chip within less than a week from here :( read more

My daughter and I went in to get her nails done for prom, and I decided get a pedicure while we were there. Everything was very clean and nice and they did a wonderful job. We will definitely be back! Thanks! read more

To be honest I was kind of irritated when I wasn't seen at my appointment time. It was about 40 minutes later when I finally sat in the chair. I did overhear one of the ladies saying that they were shorthanded because somebody had called in sick. I cannot express how amazing my pedicure was. Lucy was so meticulous with making sure my cuticles were perfectly cut and pushed back. She took the time to give me the best pedicure I have ever had in my life. If I lived in New Hampshire, this would be my go to place for all my nail needs. Thank you Herbal nails, you truly deserve your 5 star ratings. read more

The lady was nice, but the nails felt rushed. The thickness was significantly thicker than a typical full set, yet still lacked consistency. On top of that, my fingers were cut five different times. The french tips looked nice, but the design I asked for did not match on both sides. I wish the ends had been painted as well because it looks odd to have them be clear. Update: After nine days of having the nails, four fell off with zero resistance. When contacting the salon about the poor work and asking for a refund, this was their reply: "That's fine. We appreciate the honest feedback, at our salon, the nails technicians always ask customers if they are okay with nails before we cash them out. If you weren't happy with your nails, you should have told us when you were at the salon, at least we could have fixed it right for you at that moment. We did check on our camera system, a tech who worked on your nails spent more than an hour working on your nails. We don't do refunds, but there are options, you can come back we fix it for you or you can have 50% off what you paid as a store credit. We are a small business, if we have 50 customers come back and ask for refunds then we couldn't even stand for business any longer. Hope you understand how business works. Like you go to the restaurants, eat then say the foods aren't good then ask for the refund. It doesn't work that way." With an appointment at 12:30, we were not helped until around 1:00. The receptionist, who was doing my nails, got up multiple times while the acrylic was hardening on my nails, unshaped. This caused the acrylic to not be bonded to my nails. When paying $60 for a full set, they should not fall off in nine days. Using their analogy, if you go to a restaurant and half the food is not consumable, the customer would be given a refund. It simply does work that way. read more

Herbal Nails - Nail Salons Near Me - Portsmouth, New Hampshire

I've been getting acrylics done a little over 5 years now, this place is great. Alec did my nails and was constantly asking if the shape, length and color was ok. She genuinely wanted me to be happy with my nails and took the time to make sure they looked nice. I appreciate the hard work but also the commitment to the quality she provided. After going to multiple places where the consistency wasn't there, this gave me hope. The people here want to do their job right but also want you to be satisfied. I will definitely be returning and can honestly say I've found my nail salon! read more

Herbal Nails - Nude nails - Nail Salons Near Me - Portsmouth, New Hampshire

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This was the worst nail salon I've ever been to, it was so painful and the woman doing my nails was lowkey mean to me, 5 days later my nail chips. read more

Came here for the first time today and was very happy with my experience. I am super happy with my nails and the techs were very welcoming. Belle does an amazing job and I will definitely be back! read more

Herbal Nails - Marble nails - Nail Salons Near Me - Portsmouth, New Hampshire

I just moved here from CA and this is one of the better mail salons I have been to. I love their herbal spin on everything and Hannah took plenty of time and did a fantastic job on my gel mani/pedi. The cost of both basic services was $82, which is pretty standard now a days. The music was also really great and the massage chairs felt wonderful. I will definitely be back! read more

Herbal Nails - Nail Salons Near Me - Portsmouth, New Hampshire

Since I've moved to the area, I've been to a few different nail salons. This place has surpassed all my expectations. The staff are friendly and accommodating. I called and was able to get a full set done on the same day. Great quality nail care and I will absolutely be going back!! Also if you're into designs, this is the place to go! read more

Herbal Nails - Nail Salons Near Me - Portsmouth, New Hampshire

This is my second time getting my nails done here. I love the work that they do. My nails look great. They're done just the way I'd like them done. Also really good hygiene practices compared to other salons I've been to. Overall super happy and will definitely be going back. read more

Herbal Nails - Nail Salons Near Me - Portsmouth, New Hampshire

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I asked for a bubblegum pink glitter polish for French tips. The lines were very uneven and the color was a plain flat salmon with no sheen. When I said it was the wrong color they told me I was wrong and that it was the color I chose. I will not be back and I do not recommend. Also waited 30 minutes and was switched between chairs. read more

Herbal Nails - Nail Salons Near Me - Portsmouth, New Hampshire

I've tried so many times, and the convenience factor is what brought me back, but I just won't ever do it again. I don't think it's clean, there is no ambience, wait times are excessively long and some of the work is extremely inadequate for the cost. Very poor communication, chairs and tables are outdated, no licensing information present. No appreciation for appointment times. Specialists are seemingly kind to regulars, but indifferent to building clientele. Not worth the price point for service level. I think the staff are nice, but this place is understaffed, overbooked and poorly run. read more

After relocating to this area, I never thought I would find a nail salon that I would be so happy with! Herbal Nails is very accommodating, everyone that works there is extremely nice and friendly. No matter who does your manicure or pedicure, it doesn't matter. They are all talented. I definitely recommend! read more

for starters, the inside of this place is SOOO cute!!! everybody is so kind and caring, and ive never had any problems with my nails after getting them done here. they always do exactly what i ask for and more, exceeding all expectations!!! i especially love belle, but everybody that works here is very talented. 10/10 would recommend!!! read more