In the area from NYC, requested owner Kim weeks before as I asked friends in the area. My experience was excellent. Kim asked me for my shape preference and gave me gorgeous nails for my bridal shower. Extensions were shaped delicately, just what I wanted. I have since booked with her for my wedding. Thank you Kim! read more

Mai Spa & Nails - Nail Salons Near Me - Portsmouth, New Hampshire

I went for a pedicure with my daughter for Mother's Day and got the #3 option that included a "luxurious extended massage"...however NEITHER of us got anything remotely close to a massage and the whole pedicure took 15 minutes. We talked to the front desk associate and she said "I will talk to my manager" and seemed hurried to take our cash and get us out the door. $50 is extremely steep for a 15 minute service....we will not be back. There are plenty of other salons in the area that provide a much better service and experience. read more

Very good quality and staff definitely recommend I went there 3 times now and have been wowed Every time price was 60$+tip Timing 30 mins read more

Mai Spa & Nails - Nail Salons Near Me - Portsmouth, New Hampshire

Horrible experience! I've gone to this place a few times and it's OK. If you want to get in and out quickly and don't expect a lot. However, I went and had gel polish taken off. They got out a electric tool, and she used it on my nail to get the gel off, but had me soaking my fingers in acetone. My nails are destroyed. And my fingertips are really rough. It was an awful experience, not to mention the person who did my nails, Jess or Jessica I can't remember was extremely rude. read more

unfortunately the worst manicure I've gotten, and I've been many times before. I left with 3 fingers bleeding, my nail beds sore and raw from the drill, and unevenly filed nails. I did not pay for this service because it was so terrible. read more

This nail salon has some of the most unprofessional workers. Had a pedicure showed menu asked for an additional service that was never done. Asked for a manicure they obliged, literally told me I was all set after five minutes it was completed. Was never asked if I wanted to let my nails dry. The best part they don't advertise that they are "cash only" business. Told to use their ATM which I refused and told them would get cash at the bank. Lastly the facility is extremely dirty!! read more

Mai is the only salon in the seacoast I'll trust with my nails. I've been seeing Kim for years now - I go every 3 weeks and she always delivers perfection. I get a hard gel overlay with gel nail polish on top. My nails never break - this summer I even went 6 weeks between appointments due to unforeseen circumstances on my behalf. read more

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Customers come first is definitely the logo here. Kim the owner is very attentive to the customers and to the services her technicians are providing. She is always friendly and willing to help with that broken nail or fit you in, in a pinch. There are always plenty of technicians working so it's never a long wait. The colors and different services are plentiful and the stations are always clean. The nail art performed by Kim is exceptional, I know because she has been my nail designer for 8 years. Mai Spa nails will not disappoint. Services Nail art, Pedicure, Manicure read more

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My nails sparkle with glitter and gold. Going to Mai Spa Nails never gets old. When you want to feel special now you know where to go. If you want to be pampered this place is Gold! read more

Mai Spa & Nails - My nails sparkle with glitter and gold. Going to Mai Spa Nails never gets old. When you want to feel special now you know where to go. - Nail Salons Near Me - Portsmouth, New Hampshire

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I like this place because it's close to my house and they are quick. Some of the nail techs are great - others are meh. But forget about keeping appointment times. It's very frustrating. They should just not make appointments since they never bother to keep them. So if you go - it's hit or miss - always be prepared to wait even if you've made an appointment. read more

Mai nails is the best, it is the only place I'll go. It's clean, everyone is friendly, and Kim is the best. I can't recommend it enough!! read more

Mai Spa & Nails - Nail Salons Near Me - Portsmouth, New Hampshire

I have never been more disappointed than my last visit here. I have been a client for over 3 years and I was treated like I didn't know what I was talking about when I was explaining what I would like for my nail color. I ended up with something that was the total opposite of what I wanted. It was explained to me that this was the best they could do. This is the first time I have ever felt like this and I was so disappointed when I left. I tell all of my patients in the area to go there because it is usually so good. i think if they would have just listened more intently they would have understood but it was as if they felt like I was telling them what to do and they didn't try to help just made me feel like I was the problem and that they "knew what they were doing" I think they do a great job typically but the listening and trying to understand part was lacking. I felt like they were annoyed and just kept talking about me while I was sitting there. The nails themselves came out ok, just as I said not what I came in for color wise. I wish they were more understanding and patient in that aspect. read more

Didn't have a reservation but didn't need to wait long. Big place so lots of room. Didn't care for the paint job on my toe nails. The service we got was #4. They didn't really massage my legs really. I like a good massage!!! I love that they have massage chairs!! It took about 40 min. read more

Mai Spa & Nails - Services - Nail Salons Near Me - Portsmouth, New Hampshire

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My daughter took me for my birthday present. I'd hoped to feel pampered. Instead I felt like my hands were placed on a fast assembly line. This experience was the McDonalds of nail salons. The manicurist didn't push back my cuticles even though they needed it. She didn't file them. If all you want is polish slapped on your nails, this is the place. When I said I wasn't happy, they really couldn't have cared less because my daughter had already paid and tipped. I asked if I came back in the future if there was someone I could ask for who would do a careful job. "No" was the reply: you get whoever is available. read more

Kim is fantastic! Coming from CA, we have many technicians to choose from-Kim beats them all hands down! She is VERY busy so call ahead-she is in demand!!! read more

Cannot be happier with the service and beautiful my house would highly recommend that. Kim is exceptional. Absolutely love her workErana read more

Mai nails and spa is great! Kim is the best!! great place to find hard gel at a good price read more

I have been going to Mai Spa & Nails for years. My nails always look amazing and always have a positive experience! read more

Mai Spa & Nails - Nail Salons Near Me - Portsmouth, New Hampshire

This was not my first time at Mai Nails but will be my last. my service was so rushed and sloppy. My cuticles " trimmed" with the power drill, she drew blood and she didn't even flinch or notice for that matter. She then painted my nails that were still dusty from the drill. Needless to say, I will need to have them redone elsewhere. They used to be so much better, but my past two experiences have been awful. read more

It's the rare mani/pedi place that's so fantastic that the experience is as good as the result. While it feels good to get pampered, you don't often get a WOW experience like I had at Mai Spa & Nails. First, their COVID protocols are fantastic and include mandatory mask wearing, temperature checks, sanitizing between customers, highly visible bottles of hand sanitizers, shields between the manicurist and customer and contact tracing. A doctor's office could take notes on well they handle COVID practices. Needless to say, the salon is immaculate which is always important at a nail salon. Staff welcomes everyone like a VIP and invites you to choose from almost 2,000 colors, the most extensive array of hues I've seen in one spa. Dips, gels, regular polish, I think they also do acrylic nails (but there's no toxic odor). My girlfriend got the works including a stone massage during her pedi and extra massage on keyboard-stressed hands. Mai Spa and Nails is top-notch. read more

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I have been going to Vivi for quite some time now and have been so impressed every time I leave the salon. She is so kind and attentive to detail. She truly takes her time to make sure your nails are perfect. I have recommended her to all my friends and I will recommend her to anyone that asks! read more

Wonderful, always on time, clean and friendly nail Salon! Kim and all the nail techs are so talented! The Best in Portsmouth!

Kim is amazing! So kind and friendly. She is a nail artist and takes the time to ensure she is giving her client exactly what she needs! The salon is clean and welcoming. read more

Mai Spa & Nails - Halloween ombré - Nail Salons Near Me - Portsmouth, New Hampshire

Front desk girl is so rude. She sets a bad tone for the business in my opinion. She could easily be the reason people don't come back. However I love the nail staff. read more

Made an appointment for a manicure for $45. First, I would say that the place IS clean. I have gotten dip manicures monthly for years and am very familiar with the process. First time at Mai Spa & Nails. I requested a dip manicure with chrome knowing there would be an up-charge. Nail tech cut me multiple times unapologetically but did use alcohol each time I was cut so she knew this happened. Tech spent a long time shaping/ reshaping though no need and I did not request. Other comments stated the same. Tech broke ONE nail and put ONE tip on. When I went to pay I was told it was $70 for the manicure. I questioned it and the receptionist said it was because I had a "full set" of tips which was $10 extra. I explained there was only ONE tip. The tip has a large divot in it where it meets my natural nail. She went back and consulted with the tech and stated it was $65 instead. Broke down the cost $45 for nails, $10 for chrome, $5 for "extra reshaping" and $5 for extra long natural nails". WHAT? I have no problem paying for a service but the add ons charged before consulting with the customer is not good business practice. I called and spoke with the owner who explained a different fee structure, told me I was not cut multiple times and that I was trying to get a free service. That was not the case, I had asked for the fee structure which was different that the tech told me, the receptionist told me and the owner as well. She also told me I called and swore which I did not do and she hung up on me. Something shady with this place that ONLY accepts cash and becomes defensive and volatile when customers question fee structures, being cut and a shabby nail tip. I will not return and would recommend anyone going here being informed customers prior to getting a service. read more

I have been coming here for about 4 years now and I simply won't let anyone else touch my nails. I get gel and my nails always last 3+ weeks with no problems at all. the staff is extremely friendly and very helpful and accommodating, especially to last minute changes because my schedule is all over the place. The environment is very clean. best prices and color options in the area. read more

Mai Spa & Nails - Gel fall colors - Nail Salons Near Me - Portsmouth, New Hampshire

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I will absolutely return, I love my nails so much! I highly recommend this salon, 5 stars read more

Mai Spa & Nails - Nail Salons Near Me - Portsmouth, New Hampshire

I have been a customer for 3 years and have seen people unhappy and customer blamed but this is my first personal experience. I asked for oval tips... literally leaving with round circle nails shorter than my actual nail headed to a really special event for me- which I told them. When I asked to speak with Kim, the owner, she told me it was what I asked for- who would ever ask for this. She didn't give me the time of day and I have never complained before. Actually I was told to walk up to Kim by the front desk girl because Kim was ignoring me and the front desk girl knew it was not ok. I was willing to pay I just wanted to get it fixed. I took it upon myself to book with Kim the next day to get a new set. The next day in didn't get into Kim's chair until 11:20 when my apt was for 11:00. I finally got in Kim's chair and she was silent, never acknowledged me or that I was unsatisfied. She just started removing my nails and I got some dirty looks from the gentleman next to her. I was the first to bring up the situation and she continued to tell me it was my fault and she "didnt have to fix this for me". It actually felt like she was trying to go on my skin with the drill tool?? Totally unprofessional, I'm someone who never complains or writes reviews, I literally had to sign in to make this review. This was upsetting!! Especially for being more pricey than other nail places. Kim did a good job and I did get what I originally wanted, painfully. She did not charge me for the redo either, when I was going to be charged originally. What I got vs what I wanted in pics. I would believe the other similar reviews and take your business elsewhere, they have lost a 3 year customer for handling the situation poorly. This was totally avoidable. Side note- if you do go, do not use their ATM. It has kept money and charged my card before. I have heard this has happened to others and they only accept cash. read more

Mai Spa & Nails - Nail Salons Near Me - Portsmouth, New Hampshire

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Made an appointment. Was told wait 20 mins. That time passed. Told "maybe 30". That time also passed. I ended up cancelling. I don't know what happened. This place used to be on top of it and not double and triple booking like this. Very disappointed. read more

I have been a client of Mai Spa since the opening! I drive 35 minutes to get my nails done every two weeks. Kim and her staff are so kind and attentive! My appointments are always honored and the wait time is almost non existent, people get right in. Not to mention my nails look incredible when I'm done, I get compliments daily about how great they look!! The salon is always so clean and inviting too. Thank you Kim and staff for everything! read more

Mai Spa & Nails - Nail Salons Near Me - Portsmouth, New Hampshire

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Called made an appointment, arrived 10 minutes early, yet waited over an hour to get service, then was told they only had time for a basic. I'll say! They barely spent any time at all on us they rushed! At one point another customer came over to ask how much longer they would have to wait. She said 5 minutes and she really picked up the speed on me. ALL ABOUT THE Money! No customer service. Overbooking just to get you in there. read more

I used to really enjoy and appreciate the service. However, they've recently started taking on more customers than they can manage. Services feel rushed and the front desk man/woman paces waiting for the next technician to be finished so they can get someone else done. My technician cut half of my nail off on my pinky toe and it bled for the entire 2.5 hours that I was there. He never mentioned it to me even after he was finished, so I sat there with my nail still bleeding into my shoes. read more

Mai Spa & Nails - Nail Salons Near Me - Portsmouth, New Hampshire

I had a pretty good experience here! Staff was friendly and the tech knew what I wanted; and even suggested adding sparkles to what I had originally showed her which was nice! Would go back for sure! read more

Mai Spa & Nails - Nail Salons Near Me - Portsmouth, New Hampshire

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I have been going to this place for years. Customer service is great and the staff are all so amazing and kind!!

I've been going there for almost three years and I need to make appointments due to my busy schedule. They are always on time and very efficient. Everyone is very friendly. They have a huge selection of nail polish and great pedicure selections. I highly recommend and wouldn't go anywhere else. read more

I've been going to Mai for 5 years now and they are all so amazing!!! Kim is awesome and always takes great care of me and always has good conversations! read more

Five star service quality cleanliness and beautiful personal performance! I would highly recommend this service for your clients

Great atmosphere & service! Kim is exceptional. I have never been disappointed. Highly recommend!

I have been going to Mai Spa since it opened. Every 2 weeks gel manicure and pedicures about every month. The same person does my manicure but I've had different technicians doing my pedi. Everyone has always been great!!! The salon is clean and has a great vibe. Very reasonably priced too. read more

I can not recommend them enough! Moved here 5 years ago and tried every place around and was never happy. I was driving all the way to Nashua to get my nails done.. crazy! Someone then told me to give them a try. So glad I did,haven't been anywhere else since Kim did my nails. They are always on time, clean and very well organized. 110% reccommend Kim and her staff! read more